• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.35 no.2
• /
• pp.71-79
• /
• 2012

In this paper, an evaluation of a product replacement ratio of irreparable items to the normally working ones is performed with a view to a warranty analysis. It is demonstrated that the replacement ratio during the warranty period can be estimated from the field data collected during the period of operation, and one can provide the management with a useful information regarding the appropriateness for the warranty period, which is vital to the product marketing strategy. Although warranty data usually take the form of multiply right censored interval data, the conventional reliability analysis method seems to be good enough as in this case. More sophisticated method such as warranty cost analysis and 2-dimensional warranty analysis is yet desired.

• Journal of Korean Society for Quality Management
• /
• v.42 no.1
• /
• pp.1-14
• /
• 2014

Purpose: In this paper, the minimal repair-replacement warranty policy is used to carry out a warranty cost analysis with warranty servicing times and failure times that are statistically correlated to bivariate distributions. Methods: Based on the developed approach by Park and Pham (2012a), we investigate the property of the Freund's bivariate exponential distribution and obtain the number of warranty services using the field data to conduct the warranty cost analysis. Results: Maximum likelihood estimates are presented to estimate the parameters and the warranty model is investigated using a Freund's bivariate exponential distribution. A numerical example is discussed to deal with the applicability of the developed approach in the paper. Conclusion: A novel approach of analyzing the warranty cost is proposed for a product in which failure times and warranty servicing times are used simultaneously to investigate the eligibility of a warranty claim.

• Journal of Korean Society for Quality Management
• /
• v.31 no.4
• /
• pp.219-225
• /
• 2003

Two­dimensional warranty data can be modelled using two different approaches： two­dimensional point process and one­dimensional point process with usage as a function of age. The first approach has three different models. First of all, bivariate model is appealing but is not appropriate for explaining warranty claims. Next, the rest of the two models (marked point process, and counting and matching on both directions independently) are more appropriate for explaining warranty claims. However, the second one (counting and matching on both directions independently) assumes that the two variables (variables representing the two­dimensions) are independent. Last of all, one­dimensional point process with usage as a function of age is also promising to explain the two­dimensional warranty claims. But the models or variations of them need more investigation to be applicable to real warranty claim data.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.36 no.3
• /
• pp.1-7
• /
• 2013

This paper is a case study of reliability assessment with field warranty data of Clutch Master Cylinder (CMC) in hydraulic clutch system. We estimate lifetime distribution using field warranty data which contain much useful information for understanding reliability of the system in the real-world environments. However, the estimated parameters are far from existing reference values, which seems to be caused right censored field warranty data. To modify the parameters, we use the information of the durability test which is performed to verify that the lifetime of the item meets the required level. After that, we can observe that the modified parameters are closer to the existing reference values. This case study shows a possible idea to supplement lack of right censored field warranty data and its applicability.

• Journal of Applied Reliability
• /
• v.8 no.1
• /
• pp.1-13
• /
• 2008

A methodology for collection and analysis of automotive field reliability data is presented. Automotive warranty system usually covers a pre-determined period of time and/or mileage accumulation. Therefore mileage information for the vehicles that have not experienced any failure or problems during the warranty period is not available. In this paper, a reliability analysis method using the estimated mileage distribution from an additional survey for vehicles that have not any record during the warranty period is proposed. Methods of reliability analysis using the warranty information collected under the EU and US warranty policies are also provided.

• IE interfaces
• /
• v.23 no.2
• /
• pp.176-181
• /
• 2010

Warranty claim data analysis is a useful tool for the manufacturer because it contains many useful informations regarding reliability of the product in the real-world environments. Because of the nature of uncertainty and the incompleteness of data, some bias patterns are observed on warranty claim rate known as 'spikes'. Two types of spikes are considered. One is due to manufacturing-related failures. The other is caused by customer's behavior. This paper proposes a model by considering two types of spikes. Warranty claim data is analyzed with the proposed model. To represent spikes observed on the early warranty period, we classify failures into manufacturing-related failures and usage-related failures. Uniform distribution is assumed for the time delayed to diagnose and report by customers. By reducing maximum value of the delayed time by customers, the proposed model characterizes customer's rush in the vicinity of the warranty expiration limit. Experimental results by using the real warranty claim data show that the proposed model is better than the existing one in respect to MSE(Mean Squared Error). Moreover it is expected to estimate the failure rate more realistically with proposed model because it considers the delayed time to diagnose and report by customers.

• Journal of the Korean Data and Information Science Society
• /
• v.19 no.2
• /
• pp.587-596
• /
• 2008

This paper develops the optimal periodic preventive maintenance policies following the expiration of warranty: renewing warranty and non-renewing warranty. After the warranty period is expired, the system undergoes the PM periodically and is minimally repaired at each failure between two successive PMs. Firstly, we determine the expected cost rate per unit time and the expected downtime per unit time for the periodic PM model. Then the overall value function suggested by Jiang and Ji(2002) is applied to obtain the optimal PM period and the optimal PM number. Finally, the numerical examples are presented for illustrative purpose.

• Journal of the Korean Data and Information Science Society
• /
• v.17 no.2
• /
• pp.367-377
• /
• 2006

This paper develops a periodic preventive maintenance(PM) policy following the expiration of warranty. Two types of warranty are considered: renewing warranty and non-renewing warranty. Also, we consider the situation where each PM cost is an increasing function of the PM effect. We determine the optimal number of PM's before replacing the system by a new one and the optimal length of period for the periodic PM following the expiration of warranty. Explicit solutions to determine the optimal periodic PM are presented for the Weibull distribution case.

• Journal of the Korean Data and Information Science Society
• /
• v.21 no.3
• /
• pp.555-560
• /
• 2010

One-dimensional approach to two-dimensional warranty data involves modeling us- age as a function of time. Iskandar (1993) suggests a simple linear model for usage. However, simple linear form of intensity function is of limited value to model the situa-tion where the intensity varies over time. In this study Weibull intensity is considered where the scale parameter is expressed in terms of different models. We will nd out how each parameter in the model a ects the warranty cost and which model gives a bigger number of failures within the two-dimensional warranty region.

• Communications for Statistical Applications and Methods
• /
• v.18 no.3
• /
• pp.277-286
• /
• 2011

Global companies can sell their products with dierent warranty periods based on location and times. Customers can select the length of warranty on their own if they pay an additional fee. In this paper, we consider the warranty period and the repair time limit as random variables. A two-dimensional warranty policy is considered with repair times and failure times. The repair times are considered within the repair time limit and the failure times are considered within the warranty period. Under the non-renewable warranty policy, we obtain the expected number of warranty services and their variances in the censored area by warranty period and repair time limit to conduct a warranty cost analysis. Numerical examples are discussed to demonstrate the applicability of the methodologies and results using field data based on the proposed approach in the paper.