• Journal of Veterinary Clinics
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• v.29 no.1
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• pp.49-57
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• 2012

Success of any business solely is dependant on how to satisfy clients in healthcare-related industry. In the short history of Korea pet-care industry, there were not many guidelines on client satisfaction management of companion animal hospitals. The studies on many pet healthcare facilities were conducted based on their cost-benefits and the advantages of medical operation within special features of the traditional hospital management system. However the companion animal hospitals recently need to improve the service quality and client closed communication in keen competition on pet healthcare market. This study explores client satisfaction management could be the new issue of the veterinary hospital business. And it finally suggests of the critical factors affecting successful client satisfaction management of companion animal hospital based on the eight case studies.

• Proceedings of the Korean Society of Veterinary Pathology Conference
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• 2005.11a
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• pp.96-97
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• 2005

• Proceedings of the Korean Society of Veterinary Clinics Conference
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• 2006.05a
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• pp.202-202
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• 2006

• Proceedings of the Korean Society of Veterinary Clinics Conference
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• 2006.11a
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• pp.125-125
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• 2006

• Proceedings of the Korean Society of Veterinary Clinics Conference
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• 2007.10a
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• pp.573-573
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• 2007

• Proceedings of the Korean Society of Veterinary Clinics Conference
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• 2007.05a
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• pp.138-138
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• 2007

• Proceedings of the Korean Society of Veterinary Pathology Conference
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• 2005.11a
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• pp.105-105
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• 2005

• Proceedings of the Korean Society of Veterinary Pathology Conference
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• 2005.11a
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• pp.107.1-108
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• 2005

• Journal of Veterinary Clinics
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• v.30 no.4
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• pp.315-319
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• 2013

A 5-year-old, spayed female Maltese dog presented with generalized multifocal pruritic erythema and alopecia for a month. Initial skin biopsy suggested cutaneious histiocytosis. The dog had been treated with the immunosuppressive therapy for a month, but multifocal erythematous patches and plaques were newly observed. Direct imprint smear of cutaneous lesions suggested a lymphoma and rebiopsy was performed. Microscopic examination demonstrated a round cell tumor with epitheliotrophism to the epidermis and adnexal structures. The neoplastic round cells were strongly positive for CD3 yet negative for CD79a, indicting the tumor was cutaneous epitheliotropic T-cell lymphoma. After 2 cycles of oral administration of lomustine ($70mg/m^2$, once every 2-3 weeks), only partial response was observed. Alternative chemotherapy with gemcitabine ($500mg/m^2$, 30-minute IV infusion, once every week) was initiated. A total 3 cycles of gemcitabine failed to control the progression of disease, and the dog was euthanized on Day 69 after the 1st lomustine treatment.

• Proceedings of the Korean Society of Veterinary Clinics Conference
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• 2006.11a
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• pp.55-55
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• 2006