• 제목/요약/키워드: Value proposition

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호텔기업의 제안된 직원가치(EVP: Employee Value Proposition), 직무만족도, 조직충성도의 구조적 관계에 대한 연구 (Examination of the Effect of Employee Value Proposition(EVP) on Job Satisfaction and Organizational Loyalty)

  • 김혜린;권나경
    • 한국콘텐츠학회논문지
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    • 제13권7호
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    • pp.369-378
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    • 2013
  • 본 연구는 우수한 인적자원을 중요시 하는 호텔기업과 같은 서비스 산업에 도움이 될 수 있는 이론적, 실무적 시사점을 제공하고자 제안된 직원가치(EVP: Employee Value Proposition), 직무만족도, 조직충성도 간의 구조적 관계를 파악하였다. 서울에서 근무 중인 호텔종사자를 대상으로 설문지를 배포하였고, 총 379명의 자료가 실증분석에 적용되었다. 실증분석 결과 EVP 요인은 '금전적 보상', '승진만족도', '업무시간 유연성', '직무순환 효율성'으로 나타났다. 또한 EVP, 직무만족도, 조직충성도간의 구조적관계를 분석한 결과, EVP는 직무만족도 및 조직충성도에 유의한 영향을 미쳤으며, 직무만족도는 조직충성도에 유의한 영향을 미치지 않는 것으로 분석되었다.

린스타트업방법론을 이용한 통합 고객가치제안모델 설계 (Integrative CVP Framework Design, Using Lean-startup Methodology)

  • 안응희
    • 벤처혁신연구
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    • 제7권3호
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    • pp.45-63
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    • 2024
  • 시장에서 기업의 성공은 고객에게 전달하는 가치와 연결되어 있다. 그러나 그 가치가 항상 일정한 것은 아니며 환경이 변함에 따라, 고객경험과 요구사항도 변하고 마침내 그들이 추구하는 가치도 변하기에 적시적절하며 명쾌하고 효과적인 가치제안은 관련 효익(benefits)과 더불어 기업의 기능적, 심리적, 경제적 기초가 된다. 따라서 Product-Market Fit, 경쟁력 있는 차별점 구축, 일관된 메시지 전달의 차원에서 고객가치제안은 매우 중요하다. 그럼에도 실제로 일반 기업에서 Customer Value Proposition(CVP) 관련 가장 많이 알려져 왔고 널리 활용되는 모델은 Osterwalder와 Pigneur의 Value Proposition Canvas(VPC)뿐이며 그 외에는 학자나 전문가 들이 사용하는 모델들이 몇 개 더 있을 뿐이다. 이에 본 논문에서는 전 세계적으로 고객가치제안 관련 기업 실무자들이 많이 사용하는 VPC 모델과 전문가들에게 잘 알려진 2개의 주요 CVP 모델을 선정, 이들을 상세 분석해서 도출된 고객가치제안의 필수요소 및 특장점을 오늘날 혁신을 위해 많이 사용되는 린스타트업 방법론과 결합하여 스타트업이 손쉽게 활용할 수 있는 통합 CVP Model을 설계하였다. 이번 연구에서 제안하는 Framework은 Integrative-Lean CVP process의 기본 틀 위에 기존 CVP 3개 모델의 장단점과 특징 및 공통점을 모두 반영한 고객가치제안 종합모델로 기업 전체나 특정 제품/서비스의 모든 상황을 종합적으로 고려하여 기업의 사업방향이나 전략적 특성 등에 따라 탄력적으로 적용할 수 있고 고객의 Wants & Needs와 Strategic Focus 그리고 Growth Horizons의 내용이 종합적, 분석적으로 포함되어져 적용 이후에도 체계적으로 관리할 수 있다는 특징이 있다. 스타트업뿐만 아니라 중견기업, 대기업 및 일반 기관에서도 손쉽게 사용할 수 있도록 설계되어 자금과 마케팅역량이 부족한 스타트업들이 적시적절한 Product-Market Fit의 구현을 위한 가치제안 방법론을 적용, 기대 이상의 성장을 하여 새로운 스타트업 생태계가 만들어지길 기대한다.

The Boundaries of MM2: An Exploration of Equity Value Indeterminacy

  • ;임태훈
    • 한국벤처창업학회:학술대회논문집
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    • 한국벤처창업학회 2023년도 추계학술대회
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    • pp.69-71
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    • 2023
  • The Modigliani-Miller Proposition II (MM2) is a cornerstone in the field of corporate finance, positing that in a frictionless environment with perfect capital markets, the cost of equity capital is linearly related to a firm's leverage. This paper critically re-evaluates this proposition, particularly examining the determination of the cost and value of equity. We find that under specific circum-stances, especially when the value of a tax shield is influenced by endogenous variables, the cost and value of equity may be ambiguous. This calls into question the universal applicability of MM2. Our research offers new perspectives on the theoretical underpinnings of financial management and underscores the significance of situational factors in the practical application of these theories.

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디지털전환 기반의 교육서비스품질 경쟁우위전략 : W사를 중심으로 (Competitive Advantage Strategy of Educational Service Quality on Digital Transformation : Focusing on W-Company)

  • 진희수;이동원;이돈희
    • 품질경영학회지
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    • 제50권4호
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    • pp.843-861
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    • 2022
  • Purpose: This study explores the impact of digital transformation (DT) strategies on gaining a competitive advantage in interactive educational services. Methods: We develop a service value proposition model by analyzing educational service elements to confirm the impact of DT in the classroom through case studies. This study focuses on educational services that DT has a positive impact on organizational competitiveness by providing opportunities for customers to engage in operational processes. This case study summarizes competitiveness using SWOT (strengths, weaknesses, opportunities, and threats) analysis. Results: The findings of the case study indicate that DT-enabled competitive factors contribute to an organization's competitive advantage. The study results present key resource as social cloud services, data combination, content sharing, and products/services. The online application that collects user data about education and shares class and evaluation information creates a new class operational process in the field of educational service for a value proposition of collection-merging-sharing with social cloud function. Conclusion: The results of this study can be used as a good guideline for educational service providers interested in applying DT for improved customer satisfaction and educational organizations' competitiveness. In addition, the study findings provide theoretical and practical implications on SWOT approaches to changing the educational service provision ways through digital transformation.

온라인 고객 리뷰에 대한 텍스트마이닝을 활용한 고객가치제안 방법 (Customer Value Proposition Methodology Using Text Mining of Online Customer Reviews)

  • 한영경;김철민;박광호
    • 산업경영시스템학회지
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    • 제44권4호
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    • pp.85-97
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    • 2021
  • Online consumer activities have increased considerably since the COVID-19 outbreak. For the products and services which have an impact on everyday life, online reviews and recommendations can play a significant role in consumer decision-making processes. Thus, to better serve their customers, online firms are required to build online-centric marketing strategies. Especially, it is essential to define core value of customers based on the online customer reviews and to propose these values to their customers. This study discovers specific perceived values of customers in regard to a certain product and service, using online customer reviews and proposes a customer value proposition methodology which enables online firms to develop more effective marketing strategies. In order to discover customers value, the methodology employs a text-mining technology, which combines a sentiment analysis and topic modeling. By the methodology, customer emotions and value factors can be more clearly defined. It is expected that online firms can better identify value elements of their respective customers, provide appropriate value propositions, and thus gain sustainable competitive advantage.

공유경제 비즈니스 모델의 가치 요인 분석 (The Sharing Economy Business Model per the Analysis of Value Attributes)

  • 이준민;황준석;김종립
    • 한국IT서비스학회지
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    • 제15권4호
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    • pp.153-174
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    • 2016
  • On account of multiple causes, including prolonged global economic crisis, addressing environmental pollution and the advent of hyper-connected society, a new paradigm called 'sharing economy' has rapidly emerged. Many startups have attempted to build promising business model based on the sharing economy concept. Nevertheless, successful cases are still very rare in the global level, except for Uber and Airbnb cases. Therefore, this study analyzes necessary causes and sufficient causes for successful settlements in the market through a comparative case analysis on digital matching firms in the sharing economy businesses. For the case study, we compare five successful cases (Uber, Airbnb, Kickstarter, TaskRabbit and DogVacay), three failure cases (Homejoy, Ridejoy and Tuterspree) and a platform cooperativism case (Juno) in accordance with six value attributes of business model including value proposition, market segment, value chain, cost structure and profit potential, value network and competitive strategy. We apply Boolean method to support controlled comparison and eliminate unnecessary attributes. The Boolean analysis result shows that value proposition, cost structure and profit potential, value network and competitive strategy are the essential attributes. Furthermore, the result indicates that each attribute is a necessary condition, where all four conditions should be met simultaneously in order to be successful. With this result, we discuss essential consideration for those who are planning startup based on the sharing economy business model.

시맨틱 웹 기술혁신의 채택과 확산: 질적연구접근법 (The Adoption and Diffusion of Semantic Web Technology Innovation: Qualitative Research Approach)

  • 주재훈
    • Asia pacific journal of information systems
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    • 제19권1호
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    • pp.33-62
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    • 2009
  • Internet computing is a disruptive IT innovation. Semantic Web can be considered as an IT innovation because the Semantic Web technology possesses the potential to reduce information overload and enable semantic integration, using capabilities such as semantics and machine-processability. How should organizations adopt the Semantic Web? What factors affect the adoption and diffusion of Semantic Web innovation? Most studies on adoption and diffusion of innovation use empirical analysis as a quantitative research methodology in the post-implementation stage. There is criticism that the positivist requiring theoretical rigor can sacrifice relevance to practice. Rapid advances in technology require studies relevant to practice. In particular, it is realistically impossible to conduct quantitative approach for factors affecting adoption of the Semantic Web because the Semantic Web is in its infancy. However, in an early stage of introduction of the Semantic Web, it is necessary to give a model and some guidelines and for adoption and diffusion of the technology innovation to practitioners and researchers. Thus, the purpose of this study is to present a model of adoption and diffusion of the Semantic Web and to offer propositions as guidelines for successful adoption through a qualitative research method including multiple case studies and in-depth interviews. The researcher conducted interviews with 15 people based on face-to face and 2 interviews by telephone and e-mail to collect data to saturate the categories. Nine interviews including 2 telephone interviews were from nine user organizations adopting the technology innovation and the others were from three supply organizations. Semi-structured interviews were used to collect data. The interviews were recorded on digital voice recorder memory and subsequently transcribed verbatim. 196 pages of transcripts were obtained from about 12 hours interviews. Triangulation of evidence was achieved by examining each organization website and various documents, such as brochures and white papers. The researcher read the transcripts several times and underlined core words, phrases, or sentences. Then, data analysis used the procedure of open coding, in which the researcher forms initial categories of information about the phenomenon being studied by segmenting information. QSR NVivo version 8.0 was used to categorize sentences including similar concepts. 47 categories derived from interview data were grouped into 21 categories from which six factors were named. Five factors affecting adoption of the Semantic Web were identified. The first factor is demand pull including requirements for improving search and integration services of the existing systems and for creating new services. Second, environmental conduciveness, reference models, uncertainty, technology maturity, potential business value, government sponsorship programs, promising prospects for technology demand, complexity and trialability affect the adoption of the Semantic Web from the perspective of technology push. Third, absorptive capacity is an important role of the adoption. Fourth, suppler's competence includes communication with and training for users, and absorptive capacity of supply organization. Fifth, over-expectance which results in the gap between user's expectation level and perceived benefits has a negative impact on the adoption of the Semantic Web. Finally, the factor including critical mass of ontology, budget. visible effects is identified as a determinant affecting routinization and infusion. The researcher suggested a model of adoption and diffusion of the Semantic Web, representing relationships between six factors and adoption/diffusion as dependent variables. Six propositions are derived from the adoption/diffusion model to offer some guidelines to practitioners and a research model to further studies. Proposition 1 : Demand pull has an influence on the adoption of the Semantic Web. Proposition 1-1 : The stronger the degree of requirements for improving existing services, the more successfully the Semantic Web is adopted. Proposition 1-2 : The stronger the degree of requirements for new services, the more successfully the Semantic Web is adopted. Proposition 2 : Technology push has an influence on the adoption of the Semantic Web. Proposition 2-1 : From the perceptive of user organizations, the technology push forces such as environmental conduciveness, reference models, potential business value, and government sponsorship programs have a positive impact on the adoption of the Semantic Web while uncertainty and lower technology maturity have a negative impact on its adoption. Proposition 2-2 : From the perceptive of suppliers, the technology push forces such as environmental conduciveness, reference models, potential business value, government sponsorship programs, and promising prospects for technology demand have a positive impact on the adoption of the Semantic Web while uncertainty, lower technology maturity, complexity and lower trialability have a negative impact on its adoption. Proposition 3 : The absorptive capacities such as organizational formal support systems, officer's or manager's competency analyzing technology characteristics, their passion or willingness, and top management support are positively associated with successful adoption of the Semantic Web innovation from the perceptive of user organizations. Proposition 4 : Supplier's competence has a positive impact on the absorptive capacities of user organizations and technology push forces. Proposition 5 : The greater the gap of expectation between users and suppliers, the later the Semantic Web is adopted. Proposition 6 : The post-adoption activities such as budget allocation, reaching critical mass, and sharing ontology to offer sustainable services are positively associated with successful routinization and infusion of the Semantic Web innovation from the perceptive of user organizations.

호텔 종사원의 직원가치와 직무순환 중요도가 경력성공에 미치는 영향 연구 (A Study on the Effects of Employee Value Proposition and the Importance of Job Rotation on the Subjective Career Success)

  • 권나경;김혜린;이인재
    • 한국조리학회지
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    • 제19권3호
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    • pp.291-304
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    • 2013
  • 본 연구는 호텔산업에서 종업원이 차지하는 중요성에 기초하여, 기업의 제안된 직원가치(EVP: Employee Value Proposition)와 직무순환의 중요도가 주관적 경력성공에 미치는 영향을 분석하였다. 본 연구의 설문조사는 서울 지역 특 1, 2급 호텔에 근무하는 종업원을 대상으로 편의표본추출을 하였고, 유효표본 379명의 자료가 실증분석에 사용되었다. 요인분석결과, EVP의 요인으로 '성장개발,' '상호신뢰,' '근무환경,' '역량인정' '급여와 보상' 등 5개 요인이, 직무순환의 요인으로 '개인의 발전과 효용성,' '운영절차,' '경력관리' 등 3개 요인이 각각 도출되었다. EVP와 주관적 경력성공에 대한 가설검증 결과 EVP의 5개 요인 중 '급여와 보상'을 제외한 모든 요인이 주관적 경력성공에 영향을 미치는 것으로 나타났다. 또한 EVP가 직무순환에 미치는 영향을 조사한 결과도 '급여와 보상'을 제외한 EVP의 요인이 주관적 경력성공에 유의한 영향을 미치는 것으로 나타났다. 마지막으로, 직무순환이 주관적 경력성공에 미치는 영향을 파악한 결과, 직무순환의 하위 요소인 '개인의 발전과 효용성', '운영절차', '경력관리' 모두 주관적 경력 성공에 영향을 미치는 것으로 나타났다. 이러한 연구결과는 주관적 경력성공 및 직무순환의 인식에 있어 종업원들은 금전적인 보상 보다는 비금전적 보상에 의해 영향을 받는다는 것을 의미한다. 연구결과를 바탕으로 연구결과가 갖는 학문적, 실무적 시사점(예, 조직문화의 창출)이 결론 부분에 제시되었다.

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B2B (vs. B2C) 비즈니스모델혁신이 혁신성과에 미치는 상대적 효과 (The Relative Effects of Business-to-Business (vs. Business-to-Consumer) Business Model Innovation on Innovation Performance)

  • 박예진;이채은;윤원주
    • 벤처창업연구
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    • 제18권6호
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    • pp.159-172
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    • 2023
  • 본 연구는 B2B(business-to-business) 비즈니스모델혁신(business model innovation, BMI)이 B2C(business-to-consumer) 비즈니스모델혁신 대비 혁신성과에 미치는 상대적 효과를 실증적으로 검증하고자 한다. 연구는 비즈니스모델혁신의 세 가지 핵심 구성 요소인 1. 가치창출(value creation), 2. 가치제안(value proposition), 3. 가치획득(value capture)을 기반으로 각각의 요소가 혁신성과에 미치는 영향을 살펴본다. 본 연구는 실증분석을 위해 (재)한국청년기업가정신재단의 2022년 기업가정신 실태조사(기업편) 데이터베이스의 2,879개 기업을 활용하였다.'산업,''기업,''CEO,''기술'등의 다양한 범주에 따른 한국의 최신 창업 현황을 탐색적으로 분석하였다. 다중회귀분석을 통해'가치창출'이 B2B (vs. B2C) 기업의 혁신성과에 더 긍정적이고 유의한 영향을 미치는 것으로 나타났다. 반면, '가치제안'은 B2C (vs. B2B) 기업의 혁신성과에 더 긍정적이고 유의한 영향을 미치는 것으로 나타났다. 흥미롭게도, 가치획득'은 양쪽 기업 모두에서 유의미한 효과를 보이지 않았다. 추가로, 본 연구에서는 강건성 검정을 위해 SUR(seemingly unrelated regression) 분석을 활용하여 결과의 신뢰성을 강화했다. 이러한 연구 결과는 B2B-BMI(vs. B2C-BMI)의 상대적 효과에 대해 중요한 인사이트를 제공함으로써, 추후 중소기업 및 스타트업의 비즈니스모델혁신 및 전략 수립에 기여할 것으로 기대된다.

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신용카드 부가서비스 요율 분석 방법론에 대한 연구 (A Study on Cost Rate Analysis Methodology of Credit Card Value Proposition)

  • 이찬경;노형봉
    • 품질경영학회지
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    • 제46권4호
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    • pp.797-820
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    • 2018
  • Purpose: It is to seek for an appropriate cost rate analysis methodology of credit card value propositions in Korea. For this issue, it is claimed that methodologies based on probability distribution is more suitable than methodologies based on data-mining. The analysis model constructed for the cost rate estimation is called VCPM model. Methods: The model includes two major variables denoted as S and P. S is monthly credit card usage amount. P stands for the proportion of usage amount at special merchants over the whole monthly usage amount. The distributions assumed for P are positively skewed distributions such as exponential, gamma and lognormal. The major inputs to the model are also derived from S and P, which are E(S) and the aggregate proportion of usage amount at special merchants over the total monthly usage amount. Results: When the credit card's value proposition is general discount, the VCPM model fits well and generates reasonable cost rate(denoted as R). However, it seems that the model does not work well for other types of credit cards. Conclusion: The VCPM model is reliable for calculating cost rate for credit cards with positively skewed distribution of P, which are general discount card. However, another model should be built for cards with other types of distributions of P.