• Asia pacific journal of information systems
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• v.33 no.4
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• pp.1093-1117
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• 2023

The study aims to determine the impact of quality outcomes on behavior intentions in Financial Technology (FinTech) payment services. The study is focused on the development and testing of the impact of the SERVQUAL model on the TAM, i.e., Technology Acceptance Model for the measurement of the behavioral intention of users to use fintech payment services. The sample entails 578 specific survey responses from northern India from October to December 2022. The respondents were users of FinTech. The PLS-SEM technique was employed to explain the implementation process. Consequently, it discovered a significant relationship between the SERVQUAL models and the impact on behavioral intentions identified by TAM. The study will provide insight into the factors that impact the quality outcomes and adoption of Fintech payment services to the providers. The paper demystifies FinTech payment services in the range of perception of service quality outcomes and provides essential theories. The TAM model reflects the customer's sense of satisfaction, usefulness, and attitude. In contrast, the SERVQUAL model demonstrates the user's assessment of service quality outcomes such as quality, trust, security, and service quality positively affects behavioral intention in FinTech payment services.

• Journal of the Korean Society of Safety
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• v.29 no.4
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• pp.140-146
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• 2014

This paper presents a case study to develop e-learning contents of agricultural safety based on the assessment of risks of 4 selected crops and stock farming: rice, potatoes, apples, tomatoes and stock raising. The aged farmers, who are main workforce of current Korean agriculture and relatively more vulnerable to various risks of agricultural work compared to younger workers, were considered as the main users of the contents in developing them. The safety guidelines were presented as simple as possible and the interfaces were designed to be simple and easy to use so that the older users can use it without much difficulty. In making the scenarios of the contents, risk assessments were carried out for each crop and stock farming with the focus being on occupational diseases rather than accidental injuries. To make the contents more attractive to the farmers, the functions requiring active responses from the users, such as answering simple questions, were included in the contents. Usability evaluation by experts of ergonomics and agricultural tasks were carried out in modifying the draft version, whereas formal usability test was not included in the case study. Though there are some limitations in the developed contents in the aspects of evaluation of usability and effectiveness, this case study shows the structured procedure of developing e-learning safety contents based on the risk assessments on agricultural tasks. The developed e-learning contents are expected to be used practically and easily in educating and training older farmers about safety and health of agricultural tasks.

• The Journal of the Korea Contents Association
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• v.11 no.2
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• pp.101-112
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• 2011

As the society has become maturer, stress has emerged as a hot social issue. In this paper, we proposed the design and implementation of a customized contents service system for relieving users' stress. In the proposed system, we compute the stress index from a user's biometics and psychology, and recommend a combination of video, sound, aroma, and lighting based on the index and user's data such as preferences, and provide the recommended contents service. We first classify symptoms of stress and then define a tool for self assessment. We classify video, sound, aroma, and lighting contents as well according to the defined symptoms. We propose 3-phase customized recommender and service model for customized contents service. We design and implement a customized contents service system for relieving users' stress. Different from existing systems, this proposed system has an individually-customized system and provides a diverse combination of different content's types.

• Journal of the Society of Cosmetic Scientists of Korea
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• v.29 no.2 s.43
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• pp.79-104
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• 2003

Introducing to the market place, safe and effective product is an important responsibility of clinical investigators as well as regulatory agencies in all developed countries. Products claiming to improve skin wrinkles are no exceptions. To date, Renova(R) (all-trans retinoic acid), Avage(R) (tazarotene), and Botox(R) (botulinum toxin) are the only agents FDA approved to ameliorate wrinkles associated with photoaged skin in the USA. For all three, clinical evaluation of wrinkle severity was the primary endpoint required for the approval process. No sophisticated instrument measurements of wrinkles were required, nor used in the pivotal studies. The Division of Dermatologic & Dental Products of the US FDA (Director, Jonathan Wilkin, MD) is not against the use of mechanical instruments in assessing wrinkle severity. Its position on this issue however, remains that any such device must be grounded in patients' or product users' perspective, which means that the evaluation instrument must be clinically relevant and clinically perceptible. Sophisticated devices that can detect minimal improvement, but imperceptible to the users are considered useless in the eyes of the US FDA. Two instruments that have been tried in some antiwrinkle studies in the USA are silicone replicas and Primos. Despite their sophistications, they have clear limitations; thus have never replaced clinical evaluations in these studies. At most, they have served as secondary measures to provide corroborative data on the clinical efficacy of antiwrinkle products. For the foreseeable future, at least in the USA, careful clinical assessment of wrinkles will continue to serve as the critical benchmark to determine whether an antiwrinkle product has enough efficacy to benefit its users. We must not lose sight of the fact that sophisticated devices are only to serve in generating supportive evidence, and not the primary evidence, in any clinical studies.

• Journal of Navigation and Port Research
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• v.41 no.5
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• pp.353-358
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• 2017

This study aims to propose an assessment tool of port service quality (PSQ) in the context of container transport logistics (CTLs), by taking the perspectives from port users. The CTLs defined in this study are the relevant activities of serving the physical flows of a container box from a point of origin via a container port to a point of destination. To address the ports' role in collaboration between its channel members in CTLs, the PSQ measures for all port user groups (i.e. common PSQ measures) are selected based on the relevant CTLs activities involved by port, and its users within terminal/port area as well as throughout the CTLs chain. An importance-performance analysis (IPA) is applied as a diagnostic tool to analyse the status quo of Busan Port in CTLs contexts, by comparing the importance and performance (IP ) scores against each individual CTLs criterion. The findings from the IPA reveal that port managers and policy makers at the Busan Port should concentrate on six PSQ measures (i.e. SR1, SR4, ITS1, VAS1, VAS4, ICI3) to enhance PSQ in CTLs. However, four measures (i.e. ITS2, ITS3, ITS4, VAS2) are identified as a possible overkill, indicating an area of inefficiency where a remedial action of the cost-cutting decision is necessary. On the other hand, the Busan port shows an outstanding performance on four measures such as SR2, SR3, ICI1 and ICI2. The measures are not only important but also high performance. The study findings provide managerial guidance to port managers in Busan Port, in view of searching for managerial and operational strategies for sustainable port growth.

• Journal of the Korean Institute of Educational Facilities
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• v.26 no.1
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• pp.9-16
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• 2019

The recent decline in the school-age population has led to a more conservative and conservative approach to the establishment of schools. In the judgment of school establishment, it is required to make a decision method that can make objective and comprehensive judgment of various situations rather than local analysis of a single school. In this changing situation, EduFine system and placement establishment system were introduced to comprehensively analyze the feasibility of student placement and school establishment. However, the EduFine system of the Ministry of Education has few users because it is difficult to use education and it is difficult for users to use. Based on the GIS, the placement establishment system was able to analyze the number of students and the status of apartment buildings in a comprehensive manner. But placement establishment system has been used mainly in support of investment assessment rather than research. Therefore, there is a need to increase the utilization of users by linking two systems or integrating them into one system. In this study, we want to derive the functions to improve the GIS - based layout establishment system through user analysis such as comparative analysis and survey of existing systems. In particular, the purpose of the study is to improve the function of system, to improve the students' placement ability and the school establishment work ability and to improve the user satisfaction.

• Journal of Korean Library and Information Science Society
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• v.52 no.1
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• pp.179-202
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• 2021

This study was started on the premise that it was necessary to analyze the users and their needs of the national bibliography in order to develop a new national bibliographic service strategy. Based on this premise, the main purpose of this study is to analyze the users' situation and needs on the Korean national bibliography, and to establish a new service strategy that reflects the user's perspective. In addition, it has a secondary purpose to find the basis for justifying the value and persistence of the national bibliography from user. To this end, first, identified the main user groups of national bibliography through literature and case studies. The data were collected from a interview with 51 people from 4 groups (librarian, researcher, publishing distributor, end user) that are expected to use national bibliography. As a result of the interview, it was possible to confirm very low awareness and utilization of the national bibliography. In addition, the interview results revealed that there is a need for improvement in terms of the method of operating the national bibliography, the content to be provided, and service.

• Journal of the Korean Society of Marine Environment & Safety
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• v.19 no.4
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• pp.345-351
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• 2013

The IWRAP program (Inland Waterway Risk Assessment Program) is a useful program for risk assessment of a waterway. However, in the basic version, the function which is used to import AIS data is not included. So users have to prepare the data and input to the program manually. And not all waterways have enough statistical data about passing vessels especially in developing countries as Vietnam. This paper studies the development of a program to pre-process AIS data for using the IWRAP Mk2 program basic version. In addition, it provides users basic information about marine traffic in a waterway such as routes layout, number of passages at a gate classified by type, size and time. The developed program, named TOAIS (Total AIS), was successfully used to pre-process AIS data collected in the Vung Tau waterway-Vietnam. As a result, the IWRAP Mk2 program basic version using data pre-processed from TOAIS could effectively assess the risk of collision in this waterway.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.1
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• pp.380-386
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• 2020

The mobile application market has grown over the past decade since the advent of smartphones, making it the largest market for electronic device software. As competition intensifies in the mobile application market, the impact of application evaluations on the consumption and usage patterns of users has also significantly increased. Therefore, research has been conducted on measures to evaluate mobile applications, but most of the research has relied on qualitative methods such as expert-centered interviews or surveys. In addition, evaluation measures are being constructed from the service provider's perspective, not from the service user's perspective. However, the possibility of application-specific analyses that minimize the subjectivity of researchers is growing, as large amounts of user review data enable quantitative analysis of actual users' assessment of applications. Therefore, this study presents a methodology that can complement current problems with existing quality assessments for mobile applications by utilizing user review data. To this end, the Topic Modeling technique LDA (Latent Dirichlet allocation) is applied in order to elucidate ways to improve existing evaluation measures from a user's perspective. The study is expected to reduce bias in service assessment due to the subjectivity of service providers and researchers as well as provide a measure of assessment by area of mobile applications from a consumer perspective.

• Journal of Korean Society of Coastal and Ocean Engineers
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• v.34 no.5
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• pp.144-155
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• 2022

The Korea Coast Guard evaluates the risk of major coastal activity places to prevent coastal accidents, and patrols and manages them based on that, but it is not responding properly to the continuously increasing number of coastal accidents. The reason for this is that, despite the gradual expansion of coastal activity places, there is a lack of manpower to manage and supervise them, resulting in blind spots in coastal accident safety management. Therefore, in order to solve this problem, it is necessary to prepare more efficient and effective measures that check and supplement the current coastal safety management system. Coastal accidents show different characteristics of accident causes and places due to differences in the activity characteristics of users according to time. As a result of analyzing coastal accident data (2017~2021), the frequency of daytime accidents is high in the case of sea rock, beach, and offshore, where family leisure activities are frequent. In the case of wharf, tidal flat and bridge, where accidents due to drinking, disorientation, and suicide mainly occur, the frequency of accidents at night is high. In addition, there were more accidents on weekends when the number of users increased compared to weekdays. This trend indicates that the user's temporal activity characteristics must be reflected in the risk assessment of coastal activity places. Therefore, in this study, based on the case of coastal accidents, the characteristics of accidents at coastal activity places according to time were identified, and the criteria were presented for risk evaluation by grading them. It is expected that it will be possible to lay the foundation for reducing coastal accidents by efficiently managing and supervising coastal activity places over time using the presented evaluation criteria.