• Journal of the Korean Society for Library and Information Science
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• v.42 no.3
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• pp.281-299
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• 2008

The research purpose for this paper is adopt the European Customer Satisfaction Index(ECSI) on a survey performed on library users to measure users' satisfaction and loyalty factors. A questionnaire is designed to integrate measurement into the library's management system for visual analysis of what users expect from library. Results from the survey show that users expect more improvement in the library environment and collection of printed publications section. Conclusion from the survey. we were able to make the following suggestions to satisfy user expectations: (1) improve library environment (2) increase collections of printed publications and periodical to meet readers' demands (3) offer more fiendly and helpful user service.

• The Journal of Korean Association of Computer Education
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• v.12 no.6
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• pp.69-79
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• 2009

The current user interface (UI) of NEIS school affairs business system is not efficient in conducting the business because of complicated data input forms as well as unharmonious connection between similar items and functional menu. In the paper, the term UI means a comprehensive concept including input/output, input/output related functionality, and menu configuration for users to perform their tasks. The first survey, carried out with one hundred teachers at three elementary schools of Kyeonggi-do, shows that the UI problems of the system are manual inputs, inconvenient menu configuration, disconnection between academic calendar and educational process, complexities of managing attendance report and curriculum evaluation, etc. We have improved the UI design by providing more efficient input method and more systematic menu configuration compared to the current system, and then evaluated the design through the second survey. Evaluation results show that users prefer the proposed UI design especially from the viewpoint of user-friendly input interface and user-oriented view composition.

• Journal of the Korean Society for information Management
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• v.30 no.3
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• pp.157-181
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• 2013

Using user satisfaction surveys and LibQUAL+ instruments, libraries are increasingly gathering qualitative data such as verbatim user comments as well as quantitative data. Such qualitative data can be utilized as clues in establishing library service strategies: to better understand user issues, to identify areas for service improvement, and to prioritize user needs. For this, it is necessary to analyze user comments data and to apply results to the delivery of service and the library policies. This study is an attempt to investigate ways in which user comments data can be made useful in libraries. It identifies different methods of analyzing user comments data from LibQUAL+ surveys and compares qualitative data analysis software programs and taxonomies. It also presents the results of applying these tools to a subset of actual user comments data gathered from a recent LibQUAL+ survey at a major university library in Korea.

• Journal of Korea Multimedia Society
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• v.25 no.2
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• pp.398-410
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• 2022

The applications of intangible cultural heritage in China have encountered development bottlenecks due to poor user experience. In this paper, we begin to study the reasons why the user experience is not good, and to study design methods that enhance the user experience through the theory of five-factor model. Through literature study and comparative study of contestants, this paper investigates the advantages and disadvantages of their interaction design and summarizes the common problems. Next, a survey of these user populations will be conducted to find some design elements that affect the user experience. Finally, through empirical research, the design elements are incorporated into the theory of user experience modeling and case studies demonstrate that the application of the design elements is beneficial to improving the user experience.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.209-236
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• 2020

This study describes a set of user experience indicators developed for the evaluation of knowledge and information resource systems. The user experience perspectives had emerged as a new analysis standard in the field of information media and information service research. The study included a survey conducted to verify the derived experience factors and developed them as indicators. The survey data was gathered from 158 participants in the preliminary and 480 participants in the main study. The applied analysis techniques were descriptive statistics, the exploratory factor analysis, the confirmatory factor analysis, the correlation analysis, and the path analysis. The results introduced seven user experience factors, 37 detailed user experience factors, and 105 system perception factors as the final user experience indicators. The developed and verified indicators should measure the degree of user experience perceived by users of the knowledge and information resource system and conduct effective evaluations that reflect correlation rather than a simple comparison of each experience factor.

• ETRI Journal
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• v.38 no.3
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• pp.589-598
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• 2016

An application that has a simple user interface not only motivates a user to continue using the application, but also enables the user to develop their mental model for the application - the like of which is a product of their interaction with the application. In the information systems literature, little empirical research has been undertaken on the effects of the mental model and motivation on smartphone users' behavioral beliefs. Therefore, the aim of this study is to suggest a research model that can examine the following: 1) the effects that the mental model has not only on smartphone users' behavioral beliefs (that is, perceived usefulness and ease of use of an application) but also on their behavioral intention to use an application and 2) the effects that smartphone users' intrinsic motivation has on their behavioral beliefs through an expansion of the mental model. A survey is conducted, and structural equation modeling is then used to analyze the survey data. The results, through consideration of variables such as intrinsic motivation, perceived usefulness, perceived ease of use, and user satisfaction, indicate that the mental model has an indirect effect on a user's intention to use an application.

• Journal of Information Technology Services
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• v.13 no.3
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• pp.25-50
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• 2014

The purpose of this study is to examine factors affecting the diffusion and the intention to use, and how these factors differ among adopter categories. A survey was done to analyze the diffusion of smart-phone, the most popular and innovative product nowdays. We collected 197 survey questionnaires from smart-phone user and analyzed the data using SPSS 18.0 and Smart PLS 2.0. PLS (Partial Least Square) analysis was implemented before multiple group-innovator, early adopter, eraly majority- analysis which is categoriezed by Innovation Diffusion Model of Rogers (1995). The results show that firstly, in innovator group (n=63), the functional and the safety value have significantly positive effect on user satisfaction. In addition, we found that user satisfaction and the brand loyalty are significatly associated with the intention of use. Secondly, in early adopter group (n = 67), the design value has significantly positive effect on user satisfaction and it has significantly positive effect on brand loyalty. Finally, in early majority group (n = 67), the design value has significantly positive effect on the user satisfaction and it has stronger effect on the intention of use and brand loyalty. We conclude this paper with the implication of this study to both academia, business practice, and policy making.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.1
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• pp.69-96
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• 1998

The purpose of this study is to evaluate the quality of OPAC user interface in academic library setting, particularly on the basis of the user group's information searching behavior. Both survey and experimental methods were used for data collection. For the survey, 52 graduate students with various academic background were selected, and 8 out of 52 were chosen for the retrieval experiments using the SOLARS of the Seoul National University. The findings of this study suggest that both (unction and design of the SOLARS user interface should be improved to become a more user-friendly OPAC system.

• Journal of the Korean Society for information Management
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• v.20 no.2
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• pp.135-156
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• 2003

The purpose of this study was to provide suggestions for the effective management and user services of electronic journals in university libraries. In order to do that literature reviews, case studies, and survey questionnaires were conducted. The case studies involved six university libraries, which were analyzed based on accessing, cataloging and user services. Questionnaires consisting of forty-seven items in eight parts, including selection and subscription of electronic journals were distributed to the libratians who were in charge of managing electronic journals. Following an analysis on the survey, guidelines for effective management and user services of electronic journals were suggested.

• Journal of Information Management
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• v.42 no.1
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• pp.157-171
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• 2011

The purpose of the study is to develop mobile support services areas and detail mobile support service items according to their convention activities and analyze user preference. For this aim, a qualitative to extract mobile support service areas and detail mobile service items targeted to convention participants and a expert survey to analyze user preference are used. Firstly, based on a precedent study and expert review 20 mobile service areas and 43 detail service items are extracted. Secondly, results from expert survey are presented exploring user preferences for detail service items designed for convention participants.