• Journal of Korean Library and Information Science Society
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• v.33 no.1
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• pp.57-76
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• 2002

User education in academic libraries can be traced back to the beginning of the education for librarianship in late 19th century. Since then, perspectives in library user education and the perceptions of researchers and practitioners have changed due to new technologies. Recent literature in this field illustrates wide variety of concerns and issues of user education in academic libraries. This paper attempts to highlight such issues and perceptions regrading the subject. It suggests that some fundamental features of LIS education require attention. Suggestions are outlined along with the strong recommendations in terms of the importance of critical thinking and reading, user education as a tool of library promotion, and the politics of academic library user education.

• The Journal of Information Systems
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• v.13 no.1
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• pp.97-119
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• 2004

Recently, many e-business companies started to charge fees to the use of information contents service. However, little is known about how users evaluate and determine to purchase information services. Past technology adoption research has focused primarily on the positive utility gains side, focusing on usefulness and ease of use. Purchase of e-service, however, involves not only the position utilities but also negative utilities. This research uses the service value model(SVM) and explains user's intention of purchasing a new information service. Based on the Perceived Value Framework, this research investigates the impacts of the service quality and the fee charge on the user's perceived service value and further on user's intention of adopting the e-service. One of the most important postulations of this research is that both service quality and the fee charge influence user's intention through affecting the user's perceived service value. This research presences a conceptual model of users' e-service evaluation process. The conceptual framework provides a basis for understanding how perceptions of quality and sacrifice influence value perceptions and purchase intentions. The results of an empirical research suggest that the both service quality and fee charge have influences on the perceived service value. However, they do not directly affect user's intention to purchase the e-service. They affect user's intention to purchase through affecting the perceived service value. In conclusion, this research provides a base to build on for other research studying use intention model of new e-service.

• Journal of the Korean Society for information Management
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• v.23 no.2
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• pp.287-309
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• 2006

While numerous studies have suggested the significance of uncertainty during the process of information-seeking, less research has investigated user uncertainty in the actual search process using a real system. This study investigated user perceptions of uncertainty in the process of the selection of Web search terms in the real information-seeking process. The subjects at the doctoral or post-doctoral level were limited to the discipline of science in order to understand user perceptions in this field. The findings revealed various dimensions, types, and incidents of uncertainty. The typology of uncertainty facilitated an understanding of the subjects' information-seeking context by identifying various aspects of the context that constituted the subjects' uncertainty The identification of two principal origins of uncertainty based on the different types of uncertainty generated implications to improve information systems and services.

• Journal of the Korean Society of Clothing and Textiles
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• v.38 no.6
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• pp.857-872
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• 2014

This study investigates the effect of service ubiquity perceptions on consumers' responses to virtual stores such as benefit and risk perceptions, shopping value perceptions, and service usage intention. Data were collected via a self-administered online survey from nationwide consumer panels of an online marketing research firm. Questionnaire items were adopted from previous literature and developed by authors via pretesting to measure variables. The results revealed that virtual store service ubiquity affects consumer benefit perceptions as well as risk perceptions. All benefit perceptions (including time effectiveness, user control, and compatibility) had significant mediating effects between service ubiquity and hedonic/utilitarian shopping service value perceptions. The mediating effect of financial risk was significant only in the relationship between service ubiquity and utilitarian value perception. The findings offer retailers and marketers information in regards to consumers' perception of a virtual store usage, which can enhance service and product strategy.

• Journal of Information Technology Applications and Management
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• v.11 no.3
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• pp.89-116
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• 2004

Insurance companies are in a fierce race to catch a new customer. In this situation. sales force automation technologies are often used to support customer relationship management strategies. This study sets out a research model predicting SFA(Sales Force Automation) usage through theoretical studies. Survey data were collected from 145 salespeople across 2 firms that had implemented sales force automation tools and hypotheses were tested empirically. Data were analyzed by path-analysis method of AMOS. The major findings of this study are as follows: Computer self-efficacy, user involvement and voluntariness have a statistically significant influence on the positive perceptions of SFA. These perceptions have a statistically significant influence on user satisfaction and usage of SFA. while user satisfaction has a statistically significant influence on SFA usage. This paper concludes with the discussion of these results and their implications for academic researchers and insurance company managers.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.24 no.62
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• pp.89-95
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• 2001

This research developed a survey and analyzed the results on the basis of the SERVQUAL model and prior research of the service quality in MIS. The result of the analysis will maybe show that the gap between expectations and perceptions of users will have an negative Impact on the user satisfaction of IS. And outsourcing strategy will have an impact on the user gap. The most important outcome of this study is that service quality is an antecedent of IS users, and we should consider service quality in improving and measuring IS effectiveness

• Journal of Korean Library and Information Science Society
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• v.40 no.2
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• pp.223-242
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• 2009

This is an exploratory study targeting initial users to evaluate the usability of an aggregator-supplied full-text database and to analyze the differences in task performance and perceptions based on participant characteristics. The differences in completion time and perceptions on ease of use, terminology, subject categories and satisfaction were analyzed based on the participant characteristics such as Kolb learning style, gender and participation in user instruction on full-text databases. The results indicated that there was a statistically significant difference in completion time based on the Kolb learning style. Also a statistically significant difference was found in perceptions on ease of use and terminology based on gender. However no statistically significant difference was found in perceptions on the usability of the database based on the participation in user instruction.

• Journal of Information Management
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• v.41 no.3
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• pp.85-104
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• 2010

This study tries to survey general behaviors of the users and their's perceptions on the service quality, with the staff members' expectations, of the Information Commons in the National Digital Library of Korea. 'Computer Cluster,' 'User guide service' and 'Internet information' are most used and general facilities, services, and contents are most satisfied. The comparative analysis shows that the customers' perceptions of overall satisfaction, customer loyalty, and service quality and overall satisfaction of each three primary dimensions(library staff, resources and services, facility and physical environment) are higher than those of staff members' expectations.

• Journal of the Korean Society for Library and Information Science
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• v.51 no.2
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• pp.255-279
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• 2017

In a qualitative approach, this study investigated users' perceptions associated with their satisfactions in the process of using the scholarly resource search functions of the academic version of the NAVER search engine. For this study, the data was collected from a group of undergraduate students, who conducted academic information searches in the field of own major disciplinary areas, using the Web portal. Based on the data, students' satisfactions and dissatisfactions along with the reasons of their perceptions were analyzed. The results presented users' perceptions in various evaluation criteria based on the three major domains: system interfaces, retrieval mechanisms and search results. Based on the results, the study proposed the following suggestions: 1) the enhancements of the system interfaces and HELP guidances based the limited user knowledge on basic system terminologies 2) the improvements of the retrieval mechanisms associated with understanding the contexts of the search terms presented by users 3) the necessity of the user education due to the insufficient user knowledge of the retrieval mechanisms and the search functions.

• Journal of the Korean Society of Food Culture
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• v.38 no.2
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• pp.99-111
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• 2023

This study compares and analyzes changes in users' perceptions of industrial catering food service quality before and after COVID-19. The survey enrolled 226 subjects at five industrial catering establishments in Seoul and Gyeonggi Province; a total of 204 customers with complete data were included in the final analysis. Factor analysis was conducted to verify convergence validity and construct reliability; results pertaining to 'service and environmental hygiene' and 'quality of food' were extracted. Among the general variables of food service quality, differences were obtained in the user's perceptions of food service qualities according to gender, education, and marital status. Our results revealed that women, low education, and married people perceived significant differences in all attributes before and after COVID-19. Additionally, varied altered perceptions were determined for service quality according to the occupations of the subjects. However, no differences were obtained for pleasant dining environment in the 'service and environmental hygiene factor' and variety of desserts in the 'food quality factor'.