• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.539-544
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• 2007

People tend to resist changing their software even alternatives are better then the current one. This study examines the resistance to change in the use of software from the switching costs perspective based on status quo bias theory. For this study, we select Web Browsers as software. Based on the classification of switching costs into three groups (psychological, procedural, and loss), this study identifies six types of switching costs (uncertainty, commitment, learning, setup, lost performance, and sunk costs). This study tests the effects of six switching costs on user resistance to change based on the survey of 204 web browser users. The results indicate that lost performance costs and emotional costs have significant effects on user resistance to change. This research contributes towards understanding of switching costs and the effects on user resistance to change. This study also offers suggestions to software vendors for retaining their users and to organizations for managing user resistance in switching and adopting software.

• Journal of Korea Society of Digital Industry and Information Management
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• v.19 no.1
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• pp.91-107
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• 2023

With the recent expansion of the commerce ecosystem, a large number of user evaluations have been produced. Accordingly, attempts to create business insights using user evaluation data have been actively made. However, since user evaluation can change after the user experiences the product, it is difficult to say that the analysis based only on reviews immediately after purchase fully reflects the user's evaluation of the product. Moreover, studies conducted so far on user evaluation have overlooked the fact that the length of time a user has used a product can affect the user's product evaluation. Therefore, in this study, we build a model that predicts the direction of change in the user's rating after use from the user's rating and reviews immediately after purchase. In particular, the proposed model reflects the product's period of use in predicting the change direction of the star rating. However, since the posterior information on the duration of product use cannot be used as input in the inference process, we propose a structure that utilizes information about the product's period of use using an auxiliary classifier. As a result of an experiment using 599,889 user evaluation data collected from the shopping platform 'N' company, we confirmed that the proposed model performed better than the existing model in terms of accuracy.

• Journal of Distribution Science
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• v.15 no.1
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• pp.43-49
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• 2017

Purpose - This study is to integrate organizational factors into UCD process. For this research purpose, we investigated the organizational factors which influence people behaviors in the context of user-centred design practice(UCP). And this study presents organizational culture, organizational learning and change management as the organizational factors. Especially, this study is to investigate how change management influences the relationship between the organizational culture/learning and UCD performance. Research design, data, and methodology - Using the survey methodology with a questionnaire, this study distributed the questionnaire to the experienced 112 practitioners of user-centred design practice in 52 Korean small and medium companies. The organizations differed in range and size from medium-scale, which is under 100 of employees, and to small-scale, which is from 100 to 500. Results - Organizational culture and organizational learning have positive effects on user-centred design practice performance as expected. And change management strengthens the positive relationship between organizational learning and user-centred design practice performance but has no effect on the relationship between organizational culture and user-centred design practice performance. Conclusions - This is the first empirical study of investigating and demonstrating some key organizational factors' relationships and UCD performance of an organization, which will support to institutionalize UCD within an organization, providing theoretical foundations.

• Journal of information and communication convergence engineering
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• v.7 no.2
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• pp.92-97
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• 2009

Lately, influence of information rises and interest about satisfaction estimation of information providing service is risin. According to rapid change in information environment, information-providing service is being changed in various form, in which center development is made in relation to the effort for customer satisfaction intended to enhance user's satisfaction level through providing more convenient and higher service centered on information service user rather than information service provider. Organizations providing information service is also changing their service from traditional one centered on service provider to that for user's satisfaction and service quality, and evaluation of information service quality and measurement of user's satisfaction as the result of using information service are regarded important. In this respect, it is needed to measure user's satisfaction level for environmental factors of information service and analyze what kind of influence they have to enhance user's satisfaction level of information service. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information-providing service, service satisfaction, satisfaction of user of system satisfaction is increased. In this paper, we propose a model of the user satisfaction index for information-providing services and present the user satisfaction index is measured to the model. Also we this study suggest qualitative improvements of information-providing service required for change to user-centric information-providing service through measuring user satisfaction index of ITFIND system and schemes to improve information quality

• Journal of Climate Change Research
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• v.9 no.1
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• pp.1-12
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• 2018

There is an emphasis on the importance of adaptation against to climate change and related natural disasters. As a result, various climate information with different time-scale can be used for science-based climate change adaptation policy. From the aspects of Global Framework for Climate Services (GFCS), various time-scaled climate information in Korea is mainly produced by Korea Meteorological Administration (KMA) However, application of weather and climate information in different application sectors has been done individually in the fields of agriculture and water resources mostly based-on weather information. Furthermore, utilization of climate information including seasonal forecast and climate change projections are insufficient. Therefore, establishment of the Cooperation Center for Application of Weather and Climate Information is necessary as an institutional platform for the UIP (User Interface Platform) focusing on multi-model ensemble (MME) based climate service, seamless climate service, and climate service based on multidisciplinary approach. In addition, APCC Integrated Modeling Solution (AIMS) was developed as a technical platform for UIP focusing on user-centered downscaling of various time-scaled climate information, application of downscaled data into impact assessment modeling in various sectors, and finally producing information can be used in decision making procedures. AIMS is expected to be helpful for the increase of adaptation capacity against climate change in developing countries and Korea through the voluntary participation of producer and user groups within in the institutional and technical platform suggested.

• The Journal of the Korea institute of electronic communication sciences
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• v.17 no.3
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• pp.423-432
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• 2022

This paper addresses the safety concern that the SOH of batteries in electric vehicles decreases sharply when drivers change or their driving patterns change. Such a change can overload the battery, reduce the battery life, and induce safety issues. This paper aims to present the SOH as the changes on a dashboard of an electric vehicle in real-time in response to user pattern changes. As part of the training process I used battery data among the datasets provided by NASA, and built models incorporating linear regression and ARIMA, and predicted new battery data that contained user changes based on previously trained models. Therefore, as a result of the prediction, the linear regression is better at predicting some changes in SOH based on the user's pattern change if we have more battery datasets with a wide range of independent values. The ARIMA model can be used if we only have battery datasets with SOH data.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.7 no.1
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• pp.171-192
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• 1994

End-user Computing(EUC) is one of the significant developments of the 1980s with the explosive supply of personal computers and application software related to it. EUC can be defined as the direct assumption of system development and data processing tasks by the user of the service for his own direct benefit. This is in contrast to the traditional approach to computing in which user requirement are identified and defined and then turned over to professional system designers and programmers for implementation, with the end-user a relatively passive participant in the process. The traditional approach to system development has two obvious drawbacks. First, there is the problem that something may be lost in translation of the problem as originally formulated by the requestor and as it is implemented by the computer specialists. Second, there is the problem that it can take a longtime as growth of significant workloads within system department staff. EUC is an attempt to compensate for this drawbacks associated with the traditional system department process. It permits the end-user to interact directly with an information system, utilizing user friendly software support tools. End-user Searching(EUS) can be defined as accessing online databases and performing search operations for the purpose of finding information to be used by that same person rather than another, in contract with intermediary searcher. The concept of EUS is related to the concept of EUS. That is, two concept are similarly to development background, effects and functions. Therefore, as EUC bring on a change the traditional data processing environment, EUS also bring on a change the traditional intermediary search environment.

• International Journal of Fuzzy Logic and Intelligent Systems
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• v.8 no.4
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• pp.270-275
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• 2008

Under ubiquitous environment, recommendation system is using the collaborative filtering methods by quantifying context information, but insufficient context information can cause inaccurate recommendation result. In order to solve such problems, the researcher used context information and user's profile. But service history information in users' profiles can have the problems of being influenced by change of the user's taste or fashion as time passes by. In addition, context information and user's profile can't be properly inter-locked according to situation, which can cause inaccurate predictability. In this paper, in case a user's taste or fashion is changed as time passes by, the researcher didn't apply bundled-up value to the user's profile but applied different weight according to change of time. And the researcher could solve the problem that context information and a user's profile can't be properly inter-locked according to situation by applying different weight to the result gained by means of collaborative filtering and then by unifying it. In such ways, the researcher could improve predictability.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.17-22
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• 2008

The emergence of open source software (OSS) with its successful projects and its most prominent advantages creates a vast interest among academics and practitioners. However, it has been found that focusing on the developments of OSS to be successful is not adequate and the adoption of OSS by uses is also very important. Although there are a great number of useful and easy to use OSS has been developed, the adoption of OSS and usage in the market is very low. Based on the technology equity implementation model (EIM), this study examines user resistance in the adoption of OSS (i.e., switching from the current system to OSS). A survey has done regarding the adoption of Linux as the case of study. We have found that user resistance to change has negative effect on adoption intention, and switching benefits, switching costs and perceived value have significant relationships with user resistance to change.

• Journal of the Korean Society for information Management
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• v.32 no.1
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• pp.63-84
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• 2015

Library users must provide their personal information to libraries. This study surveyed these library users' perception of privacy and the effect of the education after providing library user privacy education. As a result, first, it was found that after education, users were more interested in their privacy, rated the problem of library user privacy as more severe, and rated library user data collection as more likely to be considered privacy invasion. Second, we investigated users' perception of how much user service records being collected in libraries violate users' privacy, which showed a great perception change in 25 questions after the education. Third, in the survey about library and librarians' efforts for protecting library user privacy, it was found that all 15 questions were rated as significantly more important after education. Fourth, library users have recognized that is necessary to process and handle the library record and are more sympathetic to the need for this procedure. Fifth, library users felt the possibility of a library record leak was a very serious threat.