• 디지털융복합연구
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• 제19권9호
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• pp.317-322
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• 2021

본 연구는 중국의 알리페이 개미 보험 플랫폼 청구 현황을 파악하여 사용자 중심으로 분석하고 개선 방향을 제시하는 데 목적이 있다. 보험 절차 중 청구는 가장 이의가 발생하기 쉬운 부분으로 사용자 측면의 연구가 필요하다. 본 연구에서는 모바일 보험 플랫폼을 주로 서용하는 중국 20-40대 사용자에 대한 정보시스템 성공모형(Information systems success model) 측정 항목에 대한 설문 조사와 심층 인터뷰를 진행했다. 연구 결과 건강보험은 가입자 보험청구 중 가장 어려운 보험으로, 보험청구 중 보안과 정보가 주된 영향을 미치는 것으로 나타났다. 개선 방향으로 플랫폼 보안 측면에서는 사용자에게 선택권을 더 주고 플랫폼 정보 측면에서는 이의제기 정보를 상세하고 투명하게 처리해야 한다. 본 연구는 모바일 보험 플랫폼 및 보험청구 사용자 경험에 관한 연구 자료로써 활용되기를 기대한다.

• 품질경영학회지
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• 제19권2호
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• pp.158-165
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• 1991

The Q-cost has been used in the manufacturing company to decide the optimal level of company's product quality, and to evaluate the effect of company's quality control system since the advent of Q-cost theory. In spite of the following costs are generated in the user side, owing to an unsuitable level of product quality and inadequacy of company's quality control system, these costs are not usually included in the company's Q-cost : (1) the cost generated in relation to a claim proposal as traffic expeneses and transpotation of the product. (2) the cost of maintenance through the useful life of the product, especially accured after quality warranty period. (3) the cost related to the economical efficiency in using the product. (4) the cost ralated to a customer dissatisfaction for the product quality. In this point of view, the contents of user side Q-cost, and the relations between the user side Q-cost and the level of company's product quality are discussed. And then the importance of user side Q-cost in order to determine the optimal quality level is discussed.

• 한국전자통신학회논문지
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• 제11권10호
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• pp.1009-1016
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• 2016

본 연구에서는 NCS 직무에서 병원행정의 능력단위 요소에 해당하는 진료비 심사청구 수행준거의 내용을 수행할 수 있는 교육용 프로그램을 개발하였다. 프로그램은 VB.Net으로 개발하였으며, 데이터베이스는 ACCESS의 Database를 이용하였다. 프로그램 운영에 의한 학습효과는 첫 번째, 진료내역에 의한 진료비 구성을 이해할 수 있다. 두 번째, 병원종별에 따른 점수당 단가를 숙지할 수 있다. 세 번째, 재료금액과 행위금액을 선택하여 병원종별에 따른 가산율이 적용되는 항목과 적용되지 않는 항목을 구분할 수 있다. 또한 처치 및 수술 등의 의료행위에 대한 야간과 소아에 대한 가산여부와 가산율, 검사의뢰 및 전문의의 가산여부와 가산율을 숙지할 수 있다. 네 번째, 입원 본인일부부담율과 식대 및 특수장비의 본인부담율이 다르게 적용되므로 내역별 본인부담율을 숙지하여 입원내역의 본인부담율을 산정할 수 있다. 다섯 번째, 보험유형에 따른 종별가산율을 숙지할 수 있다. 또한 진료비총액의 계산과정을 이해할 수 있다. 여섯 번째, 병원종별에 따른 본인부담율을 숙지할 수 있으며, 진료비총액에서 본인일부부담금액과 청구금액이 산정되는 계산과정을 이해할 수 있다.

• 대한설비공학회:학술대회논문집
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• 대한설비공학회 2006년도 하계학술발표대회 논문집
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• pp.820-825
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• 2006

It is necessary to correspond to building users' claims rapidly as much as possible in order to satisfy user's need, because the final tarket of building maintenance service is user of building. This paper investigates the time taken for receiving users' claims and the time taken for the service organization to respond to the claims in the office building; types of claims and service responses are analysed, through which the response characteristics of the maintenance management organization are evaluated with respect to users' claims. Throughout extensive simulation analysis, important performance measures such as mean time to repair and utilization of maintenance personnels have been investigated.

• 한국안전학회지
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• 제32권3호
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• pp.151-159
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• 2017

This study deals with characteristics and risk of a PM based on user survey result, road driving test and data analysis of PM accident. Text mining method is applied to extract PM accident data from Big Data, which are claim data of private insurance company. Road driving test and survey on safety, convenience, noise, overtake ability, steering ability, and climbing ability of PM are performed to evaluate user's safety and convenience considering domestic road condition. As the result of claim data analysis, annual average increase rate of PM accident is 47.4% and average compensation of personal mobility is higher than that of bicycle by maximum 1.5 times. 79.8% of PM accident is self-caused accident due to unskilled driving and age-specific diagnosis rate of driver over 60 is higher than that of under 60. Diagnosis rate of over 60 at lower limb, foot, rib and spine is especially higher than that of under 60. As the result of road driving test and user survey, satisfaction level on safety and convenience of PM is evaluated as close to that of bicycle and satisfaction level of PM is increased after boarding. Overtake ability, steering ability, and climbing ability of PM are evaluated as same or better than that of bicycle but warning equipment to pedestrian or bike such as horn is required because noise level of PM during driving is too low. Finally, user survey result shows that bicycle road is suitable for PM and safety standard, advance-education and insurance are required for PM. It is suggested that drivers' license for PM can be replaced by advance-education. Results of this study can be used to prepare safety measures and legal basis for PM operation.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제10권9호
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• pp.4508-4528
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• 2016

Widespread use of wireless networks has drawn attention to ascertain confidential communication and proper authentication of an entity before granting access to services over insecure channels. Recently, Truong et al. proposed a modified dynamic ID-based authentication scheme which they claimed to resist smart-card-theft attack. Nevertheless, we find that their scheme is prone to smart-card-theft attack contrary to the author's claim. Besides, anyone can impersonate the user as well as service provider server and can breach the confidentiality of communication by merely eavesdropping the login request and server's reply message from the network. We also notice that the scheme does not impart user anonymity and forward secrecy. Therefore, we present another authentication scheme keeping apart the threats encountered in the design of Truong et al.'s scheme. We also prove the security of the proposed scheme with the help of widespread BAN (Burrows, Abadi and Needham) Logic.

• 대한안전경영과학회지
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• 제12권3호
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• pp.257-262
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• 2010

The study investigates the various Acceptance Control Charts (ACCs) based on the factors that include process independence, data weighting scheme, subgrouping, and use of control charts. USL - LSL > $6{\sigma}$ that used in the good condition processes in the ACCs are designed by considering user's perspective, producer's perspective and both perspectives. ACCs developed from the research is efficiently applied by using the simple control limit unified with APL (Acceptable Process Level), RLP (Rejectable Process Level), Type I Error $\alpha$, and Type II Error $\beta$. Sampling interval of subgroup examines i.i.d. (Identically and Independent Distributed) or auto-correlated processes. Three types of weight schemes according to the reliability of data include Shewhart, Moving Average(MA) and Exponentially Weighted Moving Average (EWMA) which are considered when designing ACCs. Two types of control charts by the purpose of improvement are also presented. Overall, $\alpha$, $\beta$ and APL for nonconforming proportion and RPL of claim proportion can be designed by practioners who emphasize productivity and claim defense cost.

• 대한건축학회논문집:구조계
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• 제35권4호
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• pp.193-200
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• 2019

Maintenance services provided to users in buildings are not sufficient simply to provide them, but it is necessary to provide them with a service system that can accurately identify and respond to users' needs. This study analyzed the relationship between user satisfaction with the helpdesk service corresponding to the building claim and the quality of service of the maintenance organization to identify the interaction between the user and the maintenance organization in the building. We then examined whether there were significant differences between the buildings in terms of variables in the helpdesk service that affect the user's satisfaction. It was also presented as a measure of the quality of service of the SERVQUAL tool to assess the potential for building maintenance response strategies. Research shows that each building has a helpdesk service item that is significant in user satisfaction and empathy has emerged in a typical dimension as SERVQUAL dimension.

• 한국실내디자인학회논문집
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• 제17권5호
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• pp.80-90
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• 2008

This study analyzes interior features of indoor community facilities, focused on apartment complexes in capital area selected by 'Award of best living apartment' during $2000{\sim}2007$. First we analyze community facilities' concept, present standards of installment, present condition, then the size of each complex compared with legal standards. Also, we analyze interior features(spacial layout, furniture and furnishings, interior finishing materials, interior color), too. Research methods included both data survey and site visiting inquiry. Data survey method analyzes size of each complex using community facilities' floor plans, and site visiting inquiry analyzes type and feature of community facilities. Survey target was total 11 complexes, 7 in Seoul, 4 in Gyeonggi-do. The result is as follows. 1) It is needed to improve legal standards of installment, and to provide space with flexibility and changeability in order to allow alternation of usage purpose by resident's claim. 2) To determine size of community facilities, we must planned not only by the number of households, but by legal standards of supply according to the number of households, the rate of net area, and the recommended size per person. 3) The area of community facilities in apartment complex that residents use doesn't considered user's convenience. So it us needed to add each facility's recommendation in response to user's needs.

• 한국실내디자인학회논문집
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• 제14권6호
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• pp.86-94
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• 2005

The recognition of emotionality becomes so important that it is called' emotional consumption society'. Emotional design, which is mostly concern about user's consensus & experiences and in the space, is appeared on commercial place. Emotional design is understanded from a Interactive point of view, human and interior-space. The purpose of this study is to examine the emotional design by analysis of multiple-commercial-functioned shopping places. Specially, the most recently remarkale Jerde partnership's shopping space in Japan. Jerde partnership' project theme is creative experience by making place and experience design. Though, they weren't claim to stand for emotional design, but presented an emotional element in the shopping mall works.