• Agribusiness and Information Management
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• v.1 no.1
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• pp.37-62
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• 2009

Web usability for e-commerce sites becomes a more important issue as e-commerce gains its popularity. As for agricultural products, consumers are especially sensitive to the quality of information during transaction process. Successful e-commerce sites of agricultural products, such as Wine.com and Tesco, identified regular usability testing as part of key success factors. This paper aims to identify processes for evaluating usability for e-commerce sites of agricultural products and provide strategies to improve usability. The study aims to evaluate e-commerce usability of selected e-commerce sites using heuristic evaluation to provide objective e-commerce sites usability analysis for each transaction process.

• Journal of Distribution Science
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• v.17 no.12
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• pp.55-62
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• 2019

Purpose: The number intelligent homecare products are focused on the development of technology, resulting in a lack of realistic environments or requirements for consumers. The purpose of this paper is to define the consumer and context for intelligent homecare products and to develop a usability evaluation scale. Research design, data and methodology: For this study, first, consumer and contexts related to intelligent homecare products were analyzed through literature review. Second, the primary usability evaluation factors were derived for intelligent homecare products by collecting the factors related to usability evaluation and conducting in-depth interviews with experts. Third, the second usability evaluation factors were derived through survey and statistical analysis based on the derived usability evaluation factors. Results: As a result, users of intelligent homecare products were classified as primary users and secondary consumers and six related contexts. The usability evaluation scale was established with four factors - Functionality, Error, Convenience, and Emotion - and 13 items. Conclusions: This study can be the basis for developing and distributing products that meet the consumer environment and requirements related to intelligent homecare products that will contribute to securing the competitiveness of companies and developing the technology and service value of related industries.

• Journal of the Korean Society of Clothing and Textiles
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• v.48 no.4
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• pp.808-822
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• 2024

This study aims to develop a smart uniform with embedded luminescence for street cleaners to enhance visibility, safety, and long-term usability, informed by real users' opinions. It employed mixed-methods research comprising three phases: first, a pre-interview to identify existing problems; second, experiments to evaluate the visibility and durability of the technology embedded in smart uniforms during machine washing; and third, a post-survey and observation to assess user satisfaction regarding safety, long-term usability, and aesthetic aspects. Prototypes were developed to evaluate long-term usability and safety based on users' opinions. The findings indicated users desired long-term usage without the need for additional wear and highlighted concerns about the glare from light-emitting devices. The developed prototypes demonstrated long-term usability, remaining functional after more than 25 machine washes without reducing brightness or structural integrity. Regarding participant satisfaction, 83.5% of users were satisfied with the design, both aesthetically and functionally. This study offers a viable approach to developing user-centered designs incorporating light-emitting devices, which enhance visibility and provide aesthetic satisfaction while ensuring long-term usability. The results hold significant implications for future design research focused on vulnerable populations, emphasizing integrated satisfaction in terms of safety and long-term usability.

• Journal of the Ergonomics Society of Korea
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• v.17 no.2
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• pp.97-104
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• 1998

This study reviews usability of PC communication softwares with different dialogue types of user interface. Usability test was conducted to evaluate usability of 3 PC communition softwares which are currently utilized in Korea. Learnability was adopted as an index of usability evaluation, so learning time, testing time and scores were measured as dependent variables. It is suggested that softwares with mixing dialogue type(menu, icon, command) which were implemented in window systems environment were not superior to that with command dialogue type.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.29 no.4
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• pp.8-17
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• 2006

Presented in this paper was to evaluate and improve the usability of a web-based logistics information system. The system was developed for the domestic company to track and monitor its own transportation vehicles and for the customers to check the current location of their packages by using Global Positioning System (GPS) and Short Massage Service (SMS). Since the initial system was developed under a tight schedule set by the company, the system designers and programmers did not focus on the usability of the system but on the functionality. Consequently, some usability problems of the system were discovered during the heuristic usability evaluation. This study was required to solve these usability issues. Usability problems of the initial system were identified and analyzed, and the user's requirements for the system were re-evaluated to meet the company's expectation. Several alternative designs were developed by fitted guidelines and then a updated system was developed. The updated system had an empirical usability test to find how much the initial system was improved from the heuristic evaluation. Two kinds of data were gathered during the tests: objective (completion time and number of errors) and subjects' preference. Data showed the updated system is better than the initial system in terms of usability. Presented in this paper includes introduction of the Usability evaluation, usability engineering process applied in this research, alternative design of GUI, usability test and results.

• Journal of the Ergonomics Society of Korea
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• v.22 no.4
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• pp.27-45
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• 2003

PDAs(Personal Digital Assistants), one of the typical mobile devices, are examined in this study to identify the factors affecting their usability. This study focuses on the menu design of PDAs. Three factors including menu extension method, menu structure, and screen orientation were manipulated in a usability experiment. Task completion times, error rates, and degree of subjective satisfaction were measured. Guidelines for designing a PDA menu are proposed based on the experimental results.

• Asia-Pacific Journal of Business
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• v.15 no.3
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• pp.483-493
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• 2024

Purpose - This study evaluated the impact of digital literacy on the usability of kiosks among the elderly using eye-tracking technology. Participants were classified into high, medium, and low digital literacy groups, and their performance in usability metrics such as time to first fixation, fixation duration, and task completion time was compared. The goal was to uncover how digital literacy influenced elderly users' interactions with kiosks and to provide insights for targeted educational interventions. Design/methodology/approach - An experimental approach was employed, utilizing eye-tracking technology to assess the usability of a standardized kiosk interface among elderly participants. Participants were categorized into digital literacy groups based on a survey, and their performance across various usability metrics was recorded and analyzed. The study aimed to identify differences in visual attention and task performance that were linked to digital literacy levels. Findings - The study found that higher digital literacy levels were correlated with better performance in kiosk usability metrics. Participants with higher digital literacy had shorter times to first fixation, reduced fixation durations, and faster task completion times compared to those with lower literacy levels. These results emphasized the importance of digital literacy in facilitating more efficient use of kiosks by the elderly. Research implications or Originality - This study provided new insights into the importance of digital literacy in improving the usability of digital interfaces for older adults. By employing eye-tracking technology, it offered objective data on how digital literacy influenced visual attention and task performance. The findings suggested the need for comprehensive digital literacy programs tailored to the elderly, which could have helped bridge the digital divide and enhance their social inclusion.

• International Journal of Internet, Broadcasting and Communication
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• v.12 no.1
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• pp.73-80
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• 2020

The OECD surveys the questionnaire on the background of ICT every three years since 2003. In this study, we compare and analyze the changes in ICT accessibility and ICT usability of Korean students in 2015 and 2018 using the ICT background data of OECD PISA. ICT accessibility refers to the degree of access to ICT equipment at school or at home. There are 10 items of accessibility surveys at schools used by PISA, and 11 items at home. ICT usability refers to how much ICT equipment is used at or outside of school for learning or non-learning purposes. There are ten items for surveying usability at school, and twenty-four items for surveying usability outside of school. In the analysis of this study, the arithmetic mean of the items is used. As a result, Korean students' accessibility at school improved from 25.48% in 2015 to 40.40% in 2018, and from the lowest group in 2015 to below-average group in 2018. In terms of students' usability at school, we analyzed the percentage of students who use the ICT equipment 'almost every day' and the students who use it 'everyday'. Both 2015 and 2018 are among the lowest. Accessibility at home is higher in 2018 than in 2015, and belongs to the average group of OECD countries in 2018. ICT Usability for learning purposes outside of school is the lowest group in both 2015 and 2018. ICT Usability outside of school for non-learning purposes is in the average group of OECD countries. As a result of this study, we can see that Korea's digital literacy education is weak compared to other OECD countries. Prior to education about the Fourth Industrial Revolution, investment in digital literacy education is needed.

• Proceedings of the ESK Conference
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• 1997.10a
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• pp.313-319
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• 1997

There is currently a focus on usability of interactive computer software. Previous research in software ergonomics has indicated the importance of evaluating the usability of software user interfaces. Software developers, interface designers or human foctors engineers often confront the task of comparative evaluation among systems, versions or interface designs. This study presents a structured model for comparative evaluation of user interface designs using usability criteria and measures. The proposed model consists of twomain phases : the prescreening phase ad the evaluation phase. The first phase involves expert judgment-based approach with qualitative criteria. The prescreening phase uses absolute measurement analytic hierarchy process to filter possible altermative interfaces to a reasonable subset. The second phase involves user-based approach such as usability testing, with quantitative criteria. The objective of the evaluation phase is to evaluate a subset of altermatives using objective measures. A set of criteria and measures for evaluating the usability of computer software designs is presented. The proposed model provides practitioners with a structured approach to select the best interface based on usability criteria and measures.

• Science of Emotion and Sensibility
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• v.15 no.2
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• pp.249-258
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• 2012

The aim of this study was to investigate the effects of aesthetics of smartphones on subjective and objective usability by the task factors. Although several studies have focused on the effects of aesthetics on subjective and objective usability, correlation between aesthetics and objective usability is ambiguous. Using smartphones which have same functions but different aesthetics, thirty-six subjects were asked to complete one of 3 types of tasks (inputting information, searching information, enjoying information). Both performance data and subjective measures were recorded. The results showed that high aesthetics had a more positive effect on subjective usability than low aesthetics before and after use, with smaller difference after use. High aesthetics seemed to yield longer task completion times. But objective usability was not significantly affected by both task factors and aesthetics. The results indicated that aesthetics may have multiple effects that go beyond affective satisfaction. The findings of this study could be applied to predict effects of aesthetics on subjective and objective usability in usability testing.