• Title/Summary/Keyword: Urban Service

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The Effects of the Service Orientation on Job Satisfaction and Customer Orientation of the Urban Railway-operating Company (도시철도운영기관의 서비스지향성이 직무만족과 고객지향성에 미치는 영향)

  • Lee, Hyun-Ju;Kook, Kwang-Ho
    • Journal of the Korean Society for Railway
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    • v.12 no.5
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    • pp.761-771
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    • 2009
  • This paper performed an empirical study through the survey to investigate the effects of the service orientation of the urban railway-operating company on employees' job satisfaction and customer orientation. For this, the surveyed data was analyzed through factor analysis, reliability analysis, and regression analysis. The difference between railway-operating companies was analyzed by the t-test and the differences between workers in different fields were analyzed by the ANOVA test. The results show that 1) human resource management, employee empowerment, service leadership, and service system are positively related to employees' job satisfaction in the decreasing order, 2) the service system, human resource management, and service leadership are positively related to customer orientation, but employee empowerment is negatively related to customer orientation, 3) the workers of the urban railway-operating company A and B show significant differences in job satisfaction and customer orientation, and 4) the job satisfaction and the customer orientation of the rolling stock maintenance workers was the highest and that of service workers in station was the lowest.

The Architecture of the Vision-based Monitoring system for Urban Transit Visual (영상기반 도시철도 모니터링 시스템 구축방안 연구)

  • An, Tae-Ki
    • Proceedings of the KIEE Conference
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    • 2007.10c
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    • pp.229-231
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    • 2007
  • The CCTV, closed circuit television, system is the most popular method to monitor some specific area. The CCTV-based monitoring system is composed of a lot of cameras installed the areas, and monitors to display the vision through the cameras. However, these systems have limitations to prevent some problems or to cope with the problems promptly, because they can carry out only the function that shows us the analogue images of the cameras. Especially, urban transit service area is the space where many people crowd in all at the same time and the space is not only wide but also distributed sporadically. This paper presents the efficient plan for video-based monitoring system to monitor urban transit service area. To build the efficient monitoring system, it is necessary to devide the monitoring area to appropriate sectors that should be composed to be displayed at a time. If the proposed method is used to construct the video-based monitoring system, the operating officers in the urban transit have the more direct and real images.

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A Study on the Relationship Between the Urban Homemaker's View of Homemanagement and the Domestic Courtesy and Ritual. (도시주부의 가정경영관과 가정의례와의 상관연구)

  • 이길표
    • Journal of the Korean Home Economics Association
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    • v.27 no.1
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    • pp.141-164
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    • 1989
  • The Purpose of this study is to investigate the relationship between the urban home-maker's view of homemanagement and the domestic courtesy and ritual (wedding ceremany, ancestral service, funeral rites). The data for this study was obtained from the 661 homemakers who live in Seoul, Busan, Inchon etc. The data were analyzed by the method described below with SPSS Computer programs. Such methods as frequence, percentile, analysis of variance (t-test, one-way ANOVA), Pearson's correlation and Factor analysis, Multiple regression were used. The major results the study can be summaried as follows; 1) As the result of factor analysis about view of homemanagement, 10 factors (which Eigen Value was above 1.0) out of 28 guestions were extracted. 2) In general, it can be said that the urban Homemaker's View of homemanagement varies by age, level of education, religion. 3) The domestic courtesy and ritual (wedding ceremony, ancestral servic, funeral rites) varies by age, level of education, religion. 4) There is a positive relation in analyzing the correlation between the urban homemaker's view of homemanagement and domestic courtesy and ritual (wedding ceremony, ancestral service, funeral rites)(p<.001).

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Introduction of the Intelligent Health Surveillance System for Urban Transit Station (도시철도 정거장의 종합 건전성 감시시스템 개발방향)

  • Shin, Jeong-Ryol;Ahn, Tae-Ki;Park, Kee-Jun;Kim, Jin-Ho;Lee, Woo-Dong
    • Proceedings of the KSR Conference
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    • 2007.11a
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    • pp.1248-1253
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    • 2007
  • Urban transit or subway stations generally service for a long period of several decades. And, the urban transit or subway is public transportation which lots of people takes every day. During the service time, they are inevitably damaged from environmental corrosion, material aging, fatigue, and the coupling effects with long-term loads and extreme loads. The included damage accumulates and performance degenerates due to the above factors. They would inevitably reduce the resisting capacity of station against the disaster; even they result in collapse with the structural failure under extreme loads. And, if disaster such as earthquake, fire, etc. happens, it causes huge property damage and threatens the human lives. Because of these above reasons, the intelligent health surveillance system should be researched and developed for ensuring the safety of station. In this paper, the research plans of the intelligent health surveillance system of urban transit station are presented. And also, the development or establishment directions of this system are suggested.

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The Development of Visualization Indicators for Case-study of Urban Geo-Spatial Information Visualization (도시공간정보 시각화 사례분석을 위한 지표 선정에 관한 연구)

  • Kim, Mi-Yun
    • Journal of The Korean Digital Architecture Interior Association
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    • v.12 no.3
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    • pp.49-58
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    • 2012
  • In Regarding urban geo-spatial information visualization in this study, visualization of physical attribute information is mostly related to the representation of spatial domain and physical objects, and visualization of non-physical attribute information has to do with visualizing citizens and their activity information in the physical environment. In particular, a citizen, one of the non-physical information attributes, is characterized by a constant mobility in the physical environment, and thus visualization of his/her activity information is vital in conveying information because this information may not be depicted with any given, fixed figures. In consideration of this difficulty, this study integrates interrelationship among urban space, human needs, social relations, and lifestyles into a 'high-tech' service where experience in time and space is possible. To analyze the web-service and visualization cases, the study has selected visualization indicators consisting of information representation objective, information representation means, and information representation result. The results of the case analysis through specific indicators set a range in information representation objective, means, and result, thereby forming a user-friendly environment in which representational results are readily available to users, and ultimately expanding the users' selection range coming with a variety of options. This study also assumes that a wide range of service provision is needed to reflect users' needs in developing urban geo-spatial service model, and the display of its results should visualize users' satisfaction to construct the best information needed to users.

An Analysis of Internal Structural Organisation of UK사s Urban Fringe Management Initiatives and Its Roles (영국 도시근교지역 관리사업들의 내부조직구조 및 역할 분석)

  • Kim, Yong-Beom;Kim, Su-Bong;Cho, Jin-Hee
    • Journal of Environmental Science International
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    • v.13 no.5
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    • pp.441-448
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    • 2004
  • The purpose of this research was to investigate and analyse the internal structural organisation of UK's urban fringe management initiatives and its roles. Caerphilly Mountain Countryside Service and Thames Chase Community Forest Initiatives were investigated. The Caerphilly Mountain Countryside Service Initiative operates through a tiered structure consisting of the Caerphilly Mountain Joint Committee, the Officers' Working Party, and the management team. The Thames Chase Community Forest Initiative is operated through a tiered structure comprising the Thames Chase Joint Committee and the management team. Although the role of each management initiative is invested differently in certain internal organisational bodies, such as the governance body and the management body, what is common to all the urban fringe management initiatives is that the governance body within each management initiative tries to speak with one voice to bring about an effective operation process, and the management team employs a variety of devices to secure the enrolment of a variety of interest groups in its operational processes.

Influencing the Willingness to Pay for Urban Park Service Functions

  • Song, Xiu-Hua;Cho, Tae-Dong;Lang, Xiao-Xia;Piao, Yong-Ji
    • Journal of Environmental Science International
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    • v.22 no.10
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    • pp.1279-1285
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    • 2013
  • The contingent valuation method (CVM) was used along with a questionnaire survey and field research methods to analyze the factors affecting willingness to pay (WTP) for urban parks in Tai'an. The results indicated that roughly 50% of the residents visited the urban parks weekly. Doing physical exercises and viewing topped the list of activities. Residents of different characteristics had different WTPs for the service functions of urban parks. From the two surveys, 60.1% and 61.4% of residents would be willing to pay. The average individual WTPs were 42.2 $yuan{\cdot}a^{-1}$ and 43.1 $yuan{\cdot}a^{-1}$ in the two surveys, and the medianin dividual WTP was 20.0 $yuan{\cdot}a^{-1}$. WTP was mainly affected by satisfaction, and WTP value was mainly affected by education level and income. Other factors had some correlation, but none were significant. Finally, some useful suggestions and references were given to the government in order to enhance the urban park services proposal.

Research on the Enhancement Trend of the Urbanity of High-rise Buildings

  • Huiqiong Tian;Jiaqi Qu;Zhendong Wang
    • International Journal of High-Rise Buildings
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    • v.12 no.1
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    • pp.11-18
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    • 2023
  • The urbanity of high-rise buildings does not simply reference their physical characteristics but also encompasses their impact on the overall urban environment and the daily lives of citizens. This involves the economic benefits, social development, urban culture and public activities that high-rise buildings bring to a city. High-rise buildings are an important aspect of urban development and play a crucial role in providing public services in high-density urban habitats. However, to ensure that their contribution to the city is positive, it is essential to take into account their impact on surrounding buildings and the built environment. This paper analyzes their urban attributes and value system and summarizes their current development status. In short, as the demand for public services continues to evolve, it is necessary for high-rise buildings to keep up with these changes by continuously enhancing their urbanity.

Regional Difference in Outpatient Service Utilization for Chronic Diseases among the Elderly (고령층 만성질환 외래이용의 지역 간 변이)

  • Yun, Heesuk
    • Health Policy and Management
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    • v.24 no.2
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    • pp.128-135
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    • 2014
  • Background: With ageing and growing importance of disease management system, it is necessary to investigate the extent of regional difference in service utilization for chronic diseases among the elderly and to reflect it in designing the system. Methods: A multiple regression analysis and descriptive statistics analyses were employed using patient survey, which covers nationwide health facilities and their users. Results: While the differences in the rate of service utilization/utilization outside living area between urban and rural areas or between income levels are not large, considerable variations are observed within urban or rural areas and within income groups. Conclusion: This results suggest that it is important to subsidize economically disadvantaged segments of the population and residents of less-favored areas to be better-equipped for chronic disease management in order to prevent the development of severe ailments and the need for treatment at higher-level medical institutions. Improvements to the service infrastructure in vulnerable regions are essential.

U-Service Model for Urban Facility Management (도시시설물관리를 위한 u-서비스 모델)

  • Yu, Sung-Yeol
    • Management & Information Systems Review
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    • v.31 no.1
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    • pp.167-182
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    • 2012
  • Recently, interesting of u-city with ubiquitous computing technologies has increased. In this paper, we propose u-service model for urban facility management based on ubiquitous computing technologies. To propose the research purpose, we define business model for the service and u-service model. And, we propose service function, service process, and relationships between participants to give shape to u-service model. First, we present five service functions; remote monitoring, remote control and inquire, state information, field support, and facility history information. And, we propose overall service process and demand-supply relationship between participants.

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