• Proceedings of the KSR Conference
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• 2004.10a
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• pp.1601-1606
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• 2004

Nowadays, the bus system of a metropolitan area is improving very fast. According to the bus, commuter railways increase their competitive power. For this, trains get the mobility increasing, effective transferring system and unified information service. For the mobility increasing, commuting railway must be faster by flexible train diagram and facilities improvement. And finally, optimal commuter train, 'Liner' is needful. And for effective transferring system, it is necessary that railway station and transferring center of a city be merged. And it is needful that direct management bus by railway company and unification fare system on metropolitan region. Next, for information service system improving, the commuting railway station must be regional transportation hub at first. And it is needful that unified line map of trunk line transportation systems and regionally collective transportation system information book. Therefore, metropolitan commuting railways compete with trunk line bus and cooperate with feeder line bus, and can make optimal metropolitan public transportation systems.

• Journal of Service Research and Studies
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• v.13 no.2
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• pp.62-81
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• 2023

The purpose of this study is to propose policies to improve and revitalize rural bus services in Jeollabuk-do in the future by identifying the factors that affect service satisfaction and policy satisfaction and the relationship between them, targeting rural bus users in 4 cities and counties in Jeollabuk-do. In the four cities and counties in the study area, the number of rural bus users is continuously decreasing, and various transportation policies, such as unification of bus fares and demand-response transportation, are being piloted to promote bus use. In this study, three major service quality factors that affect rural bus service satisfaction and policy satisfaction were derived after a literature review. Modifying the research model presented in previous studies, we have presented a research model to verify the relationship between the three factors affecting service satisfaction and policy satisfaction, and the relationship between service satisfaction and policy satisfaction. For the verification of the research model, a total of 520 survey data collected from passengers near bus stops and bus terminals in four cities and counties, Gochang, Gimje, Buan, and Jeongeup, were used. As a result of the verification, it was found that the three factors of economic feasibility, convenience, and safety had a statistically positive (+) effect on service satisfaction, but only convenience and safety had a positive (+) effect on policy satisfaction. Contrary to the research hypothesis, it was found that there was no statistically significant relationship between service satisfaction and policy satisfaction. Although the result is different from the research hypothesis, it was a meaningful result that can make policy suggestions on the improvement of the unified fare system policy, service satisfaction, and policy satisfaction to Jeollabuk-do rural bus transportation policy makers and working-level officers. In conclusion, based on the results of research analysis, the unified fare system, and transportation policy, measures to improve service satisfaction and policy satisfaction were presented.