• Journal of Advanced Navigation Technology
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• v.21 no.4
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• pp.394-401
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• 2017

Smart Mirror is one of the representative technologies developed as a new communication method to escape the traditional technology by applying to the existing space. In this paper, we applied Smart Mirror to the beauty space to discover the service providing value needed to provide the beauty care service and to study the user experience for the value enhancement. In-depth interviews were conducted to investigate the user experience for enhancing the value of service provision. The results of analyzing the collected data using the affinity method were derived. Finally, the service value that can increase the user's satisfaction through the focus group interview was suggested, which suggested a way to improve the user's experience through the smart mirror.