• 제목/요약/키워드: USER MANAGEMENT

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우리나라 공공도서관의 이용자만족도에 관한 연구: 2010 공공도서관 운영 평가 이용자만족도 조사 결과를 중심으로 (A Study on the User Satisfaction of Public Library Users in Korea)

  • 차성종
    • 정보관리학회지
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    • 제28권1호
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    • pp.285-308
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    • 2011
  • 본 연구는 전국 공공도서관 이용자를 대상으로 이용자만족도 조사를 실시한 후, 현재 우리나라 공공도서관의 서비스가 이용자의 만족을 얼마나 성취하고 있는 가를 분석하고, 도서관의 서비스별 품질을 나타내는 세부항목별 요인들이 도서관의 전반적 만족도에 미치는 영향관계를 파악하고자 하였다. 이용자만족도 지표는 공공도서관에 대해 이용자들이 지각하는 도서관의 전반적인 품질을 측정할 수 있도록 설계하였으며, 6개 변인(장서, 직원, 시설, 프로그램, 온라인서비스, 정보제공정도)으로 구성되었다. 분석결과 도서관 전체 이용자만족도는 정보제공정도, 시설, 직원 변인이 높게 나타난 반면, 온라인서비스 및 프로그램 변인은 상대적으로 낮은 만족도를 보여주었다. 또한 도서관의 서비스별 품질 중 장서, 직원, 시설, 프로그램, 온라인서비스, 정보제공정도 전체 요인이 전반적 만족도에 통계적으로 유의한 영향을 미치는 것으로 나타났으며, 그 중에서 정보제공정도와 시설, 장서 요인 순으로 큰 영향력을 발휘하는 것으로 파악되었다.

사용자 참여설계를 통한 교실공간계획에 관한 연구 - 인천광역시 학교공간 혁신사업 사례를 중심으로 - (A Study on the Classroom Space Planning through User Participation Design - Focusing on the case of School Space Innovation Project in Incheon -)

  • 손석의;김승제
    • 교육시설 논문지
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    • 제28권4호
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    • pp.11-17
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    • 2021
  • This study is aimed at presenting an efficient management plan of user participatory design in a situation where the School Space Innovation Project is in progress. 2 schools that were the targets of the Incheon School Space Innovation Project in 2019 were selected for this, and features such as the physical environment of that classroom, classroom usage plan, and the stepwise outcome of the user participatory design workshop were contemplated. Especially the workshop outcome was compared and analyzed quantitatively, focusing on the actual master plan and zoning plan, in order to identify the feature that opinions of various users are reflected on the actual plan. As a result, the following conclusion could be reached. Firstly, it was confirmed that the expression about the user preferential space influences the classroom usage plan of that classroom. Vague expressions about the whole space held a large majority of the objects for the linguistic expression of the preferential space. The expression mode as limited as the expression of the actions that users want to carry out in the space. On the other hand, when the usage purpose of the classroom was definite, it was confirmed that the demand for furniture·facility is relatively high. Secondly, according to the analysis of zoning for each function, it seems that the stereotype, which is arranged on the basis of the chalkboard at the front of existing classrooms, was applied in the case of the learning zone. However, in cases of other functions, a tendency was identified that the user carries out an image description that reflects the physical features of the space. Sufficient preparation will need to precede for the efficient management of the user participatory design workshop and the acceptance of various opinions. It seems that especially the classroom usage plan, number of workshops, consultation of each step, and the education about the space expression mode affect the master plan.

Factors Influencing User Satisfaction with University Library Websites in Myanmar

  • Thet Mon Swe;Siluo Yang
    • Journal of Information Science Theory and Practice
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    • 제12권2호
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    • pp.1-21
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    • 2024
  • This study aims to develop a comprehensive technological framework anchored in a theoretical model to assess user satisfaction with university library websites (ULWs) in Myanmar. Adopting a quantitative approach, data were obtained via convenience sampling and subsequent inferential analysis. The target population for this study investigated users of various ULWs in Myanmar who were utilizing six university libraries. Of the collected responses, 273 valid surveys were analyzed using SPSS (version 25) and AMOS. Tools such as structural equation modeling and confirmatory factor analysis played pivotal roles in data interpretation and hypothesis validation. The proposed model highlights the significance of information quality, system quality, and librarian services in influencing both perceived usefulness (PU) and perceived ease of use (PEOU), culminating in user satisfaction. Notably, information quality and librarian services primarily impact PU, while system quality is more influential on PEOU. Interestingly, while PU has a direct bearing on user satisfaction, PEOU does not. Moreover, demographic elements such as age, gender, and education level introduce considerable differences in the utilization of ULW services. Drawing from the study's findings, recommendations are made for ULW managers in Myanmar to bolster services, aligning with user preferences. The resulting framework offers tangible benefits to Myanmar's educational sector, including academia, government entities, librarians, and policy framers. This pioneering research delves into the realm of ULWs in Myanmar's higher education sector. Practically, the research underscores the necessity for stakeholders, encompassing Myanmar's library experts and governing bodies, to elevate the standard of ULWs. Theoretically, a salient takeaway is the direct linkage between heightened usefulness and increased user satisfaction.

주거시설의 유니버설 디자인을 위한 활동실태조사 및 불편 설계요소 개선 절차 제안 (Investigation of Perceived Discomforts and Suggestion of a Procedure for the Universal Design of Housing)

  • 김충식;이동훈;김희진;정민근
    • 대한인간공학회지
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    • 제29권5호
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    • pp.797-810
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    • 2010
  • This study examined perceived discomforts encountered in residential facilities such as individual houses and apartments, and suggested a procedure for improving the problems in the living residence. The participants consisted of two groups of people: normal and underprivileged people; the underprivileged group was classified into 3 sub-groups: elderly people (over 65 years old), handicapped people and pregnant women. To identify inconvenient places and design factors in the residential housing, a total of 200 subjects (50 for each group) participated in the survey using the 7-point Likert scale. As a result, all the user groups mainly answered a high degree of discomfort due to narrow parking places, doorsills, and height differences between floors. The elderly, the handicapped, and the pregnant women replied that it is uncomfortable to use ramps and utility rooms. In a follow-up study, one-to-one in-depth interviews were conducted with some of the participants to analyze the detailed causes of inconvenient places and design factors. This study also suggested the procedure for solving the problems in various design factors from perspective of universal design, by considering prior studies which focused on a certain user group like the elderly. This procedure was suggested to consider as many user groups as possible at the same time. The results can be used to understand the discomforts of various user groups on residential housing. The procedure can also be used to develop universal design guidelines for the living residence.

The Effects of Multi-Modality on the Use of Smart Phones

  • Lee, Gaeun;Kim, Seongmin;Choe, Jaeho;Jung, Eui Seung
    • 대한인간공학회지
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    • 제33권3호
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    • pp.241-253
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    • 2014
  • Objective: The objective of this study was to examine multi-modal interaction effects of input-mode switching on the use of smart phones. Background: Multi-modal is considered as an efficient alternative for input and output of information in mobile environments. However, there are various limitations in current mobile UI (User Interface) system that overlooks the transition between different modes or the usability of a combination of multi modal uses. Method: A pre-survey determined five representative tasks from smart phone tasks by their functions. The first experiment involved the use of a uni-mode for five single tasks; the second experiment involved the use of a multi-mode for three dual tasks. The dependent variables were user preference and task completion time. The independent variable in the first experiment was the type of modes (i.e., Touch, Pen, or Voice) while the variable in the second experiment was the type of tasks (i.e., internet searching, subway map, memo, gallery, and application store). Results: In the first experiment, there was no difference between the uses of pen and touch devices. However, a specific mode type was preferred depending on the functional characteristics of the tasks. In the second experiment, analysis of results showed that user preference depended on the order and combination of modes. Even with the transition of modes, users preferred the use of multi-modes including voice. Conclusion: The order of combination of modes may affect the usability of multi-modes. Therefore, when designing a multi-modal system, the fact that there are frequent transitions between various mobile contents in different modes should be properly considered. Application: It may be utilized as a user-centered design guideline for mobile multi modal UI system.

멀티 플랫폼 기반의 네트워크 패킷 스캐너 설계 및 구현 (Design and Implementation of a Network Packet Scanner based on Multi-Platform)

  • 이우인;양해술
    • 한국콘텐츠학회논문지
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    • 제10권3호
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    • pp.101-112
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    • 2010
  • 최근의 해킹 추세는 기업의 이윤과 관계되는 모든 IT 인프라를 대상으로 하고 있다. 이는 기존의 공격이 비서비스 포트를 통한 서비스 인프라로의 접근을 시도했다면, 현재는 기업이윤 창출의 원천인 서비스 자체를 공격하고 있다. 즉, 서비스에 직접적인 영향을 끼치고 있음에도 불구하고 기존의 보안 솔루션이나 체계로는 방어하기가 어렵고 동시에 이용자 보호, 지속 가능한 경영 자체를 위협하며 금전을 요구하는 협박의 형태로 점점 더 많은 기업에 위해를 가하고 있다. 본 논문에서는 트래픽량을 기준으로 정상, 비정상을 판단하는 예외처리기반 네트워크 침입탐지 시스템을 대상으로 멀티 플렛폼 기반의 네트워크 패킷 스캐너를 설계하고 구현하였다. Linux나 unix 환경에는 ngrep, snort, TCPdump와 같은 여러 가지 네트워크 침입탐지와 패킷 관리 도구들이 있지만 대부분 문자 방식 사용자 인터페이스(CUI : Character based User Interface)를 기반으로 구현되어 익숙하지 않은 사용자들에게는 불편함이 따른다. 제안된 시스템은 이러한 불편함을 개선하여 사용자에게 직관적이고 사용이 쉬운 인터페이스를 제공하기 위하여 그래픽 사용자 인터페이스(GUI : Graphical User Interface)기반으로 구현하였고, 모든 운영체제에서 구동될 수 있도록 멀티 플랫폼을 지원하는 Qt(C++)언어를 사용하여 설계 및 구현하였다.

H5Station: HTML5-기반 효과적인 멀티미디어 파일 관리 시스템 (H5Station: An Effective HTML5-based Multimedia File Management System)

  • 정다은;원지혜;김수정;이종우
    • 디지털콘텐츠학회 논문지
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    • 제13권2호
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    • pp.141-150
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    • 2012
  • 최근 다양한 스마트폰들이 급속도로 퍼지면서 이를 이용하여 멀티미디어 콘텐츠를 감상하는 사용자들이 늘고 있다. 하지만 점점 콘텐츠의 수가 증가하면서 사용자들은 자신 소유의 멀티미디어 파일을 더 빠르고 쉽게 검색/관리하여 감상하고 싶다는 필요성을 느끼게 되었다. 따라서 본 연구에서는 자신이 소유한 사진, 음악, 동영상 같은 멀티미디어 콘텐츠를 통합 관리/감상할 수 있는 시스템을 제안한다. 나만의 사진, 음악, 동영상 통합 관리 시스템인 H5Station은 웹 표준 기술인 HTML5를 기반으로 개발하였기 때문에 클라이언트 브라우저 종류에 관계없이 동작하고, 아울러 클라이언트가 컴퓨터 웹 브라우저인지 아니면 모바일 웹 브라우저인지를 구분하여 차별화된 사용자 인터페이스를 지원한다. 주된 기능에는 회원 정보 변경 및 파일 분포 현황, 파일 업로드, 조건 검색 및 관리, 파일 감상, 사용자 맞춤 기능 등이 있다. H5Station의 사용자는 자신 PC에 접속하여 원하는 파일을 검색할 수 있으며, 특히 모바일 웹 애플리케이션으로 언제 어디서나 감상할 수 있다.

국도포장 유지보수 공법 및 시기에 따른 편익산정 방안 (Methodology for Benefit Evaluation according to Maintenance Method and Timing of National Highway Pavement Section)

  • 도명식;권수안;최승현
    • 한국도로학회논문집
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    • 제15권5호
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    • pp.91-99
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    • 2013
  • PURPOSES : This study aims at proposing the methodology for benefit evaluations in pavement maintenance methods and timings using KoPMS(Korean Pavement Management System) software which was developed for efficient pavement management. METHODS : This study classified pavement sections into 4 clusters considering AADT(Annual Average Daily Traffic) and ESAL(Equivalent Single-Axle Load) using cluster analysis and used the deterioration models in each cluster. Increased user costs due to pavement deterioration as time goes by and agent costs for maintenance were estimated. Based on deterioration model and KoPMS software, Methodology for benefit evaluation was proposed in pavement maintenance methods and with/without implementation using real pavement section data. RESULTS : This study verified that considering agent costs only would be constrained to decide pavement maintenance methods and timings, and ascertained that decision making with agent and user costs would be effective. In addition, this study revealed that pavement maintenance methods and timings can be affected by AADT and ESAL and frequent pavement maintenances can be more efficient for benefits in pavement sections with more AADT and ESAL. Also this study found that user costs would be more affected to decision making than agent costs. Moreover, Delay of conducting pavement maintenance caused increased vehicle operating costs and environmental costs because of poor conditions of pavements. CONCLUSIONS : This study proposed LCCA and benefit estimation methodology of pavement with considering agent and user costs. The results of this study can be used for baseline data of efficient pavement asset management.

u-Healthcare 시스템을 위한 RBAC-WS (Role-based User Access Control with Working Status for u-Healthcare System)

  • 이봉환;조현숙
    • 정보처리학회논문지C
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    • 제17C권2호
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    • pp.173-180
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    • 2010
  • IT 기술의 발달에 힘입어 환자들의 위치에 상관없이 편리하게 진료가 가능한 유비쿼터스 헬스케어시스템이 개발되고 있다. 그러나 사용자의 수가 급증하고 다른 병원의 의사나 연구원 또는 환자의 가족들에게 의료 정보를 공개하도록 의료법이 개정되면서 사용자 관리와 프라이버시 침해라는 문제가 발생하였다. 이러한 문제를 해결하기 위하여 본 논문에서는 역할 기반 접근제어 모델에 기반한 사용자 접근 모델은 제안한다. RBAC 모델은 효율적인 사용자 관리 및 접근 제어를 제공하지만, 악의를 가진 사용자가 권한이 있는 역할을 가지고 정보를 유출하고자 할 경우 막을 방법이 없다. 이러한 RBAC의 취약점을 보완하기 위하여 "working status" 파라미터를 역할 속성과 연동하는 RBAC-WS 모델을 제안하였다. 역할에 working 속성을 연동함으로써 허가를 받은 사용자라 하더라도 업무 외 접근을 원천적으로 봉쇄함으로서 내부자에 의한 정보유출 문제를 해결하였다. 또한 RBAC을 위한 함수를 개발하여 도메인이 서로 다른 헬스케어 시스템에서도 유용하게 사용될 수 있도록 하였으며, RBAC-WS 모델의 기능 분석을 위하여 Healthcare 시스템 중 널리 사용되는 PACS에 적용하였다.

대용량 기후모델자료를 위한 통합관리시스템 구축 (Development of Climate & Environment Data System for Big Data from Climate Model Simulations)

  • 이재희;성현민;원상호;이조한;변영화
    • 대기
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    • 제29권1호
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    • pp.75-86
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    • 2019
  • In this paper, we introduce a novel Climate & Environment Database System (CEDS). The CEDS is developed by the National Institute of Meteorological Sciences (NIMS) to provide easy and efficient user interfaces and storage management of climate model data, so improves work efficiency. In uploading the data/files, the CEDS provides an option to automatically operate the international standard data conversion (CMORization) and the quality assurance (QA) processes for submission of CMIP6 variable data. This option increases the system performance, removes the user mistakes, and increases the level of reliability as it eliminates user operation for the CMORization and QA processes. The uploaded raw files are saved in a NAS storage and the Cassandra database stores the metadata that will be used for efficient data access and storage management. The Metadata is automatically generated when uploading a file, or by the user inputs. With the Metadata, the CEDS supports effective storage management by categorizing data/files. This effective storage management allows easy and fast data access with a higher level of data reliability when requesting with the simple search words by a novice. Moreover, the CEDS supports parallel and distributed computing for increasing overall system performance and balancing the load. This supports the high level of availability as multiple users can use it at the same time with fast system-response. Additionally, it deduplicates redundant data and reduces storage space.