• 제목/요약/키워드: Trust Measurement

검색결과 136건 처리시간 0.028초

관리형 유통경로의 구조적 요인이 소매상의 공급자 신뢰와 장기지향성에 미치는 영향: 관계수명주기의 조절효과 (The Effects of Structural Factors of Administered Channels on the Retailer's Trust in the Supplier and Long-Term Orientation: Focusing on the Moderating Effect of Relationship Lifecycle)

  • 박종희;김도일;김선희
    • 한국유통학회지:유통연구
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    • 제16권1호
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    • pp.65-93
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    • 2011
  • 본 연구에서는 관리형 유통경로의 구조적 요인들인 공급자 특유투자, 커뮤니케이션, 소매상 의존도가 신뢰에 미치는 효과를 검토하고자 하였다. 또한 이러한 변수들에 대한 관계수명주기의 조절효과를 밝히고자 하였다. 관계적 거래는 하루아침에 성사되는 것이 아니라 장기간에 걸친 반복적 거래 및 사회적 맥락(social context)이 누적된 결과로 발생하기 때문에 관계마케팅을 성공적으로 수행하기 위해서는 관계수명주기에 대한 단계별 검토가 우선되어야 한다. 작물보호제 소매상 296명으로부터 설문자료를 수집하여 분석한 결과, 공급자에 대한 소매상의 의존도가 신뢰를 가장 크게 증가시키는 것으로 나타났다. 특히 관계가 발전할수록 의존도의 영향력은 점점 더 커졌다. 따라서 공급자는 차별화된 제품과 서비스를 제공하여 시간의 흐름에 따라 소매상의 의존도가 더욱 높아질 수 있도록 노력해야 한다. 그리고 공급자 특유투자는 관계 초반에 신뢰를 증가시키는 역할을 하는 것으로 나타났다. 반면에 성숙기 이후에는 유의한 영향력을 보여주지 않았다. 이는 관계 초기에는 상대방을 평가하는 단서가 특유투자에 불과하기 때문에 특유투자의 효과가 크게 나타나지만 관계가 발전하면 상대방을 평가할 수 있는 여러 가지의 단서를 획득하게 되어 특유투자의 효과가 적은 것으로 볼 수 있다. 또한 양자간의 커뮤니케이션은 신뢰를 높여주는 것으로 나타났으며 신뢰는 장기지향성에 긍정적인 영향을 미치는 것으로 나타났다. 성숙기보다 강화기에서 커뮤니케이션의 영향력은 더 크게 나타났다. 본 연구는 관리형 시스템의 관계변수인 공급자 특유투자, 소매상 의존도, 양자 간 커뮤니케이션을 통합적으로 검토하였다는 점에서 의의를 찾을 수 있다. 그리고 관계수명주기의 조절효과를 검토함으로써 관계의 발전단계에 따른 차별적 전략을 제안할 수 있었다.

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고속다기통 및 회전식 압축기의 체적효율 (A STUDY ON THE VOLUMETRIC EFFICIENCY OF HIGH SPEED MULTI-CYLINDER AND ROTARY COMPRESSOR)

  • 오후규;조권옥
    • 한국수산과학회지
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    • 제12권1호
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    • pp.13-18
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    • 1979
  • Volumetric efficiency is a determining factor for tile measurement of compessor capacity, but it is practically hard to take an accurate measurement of capacity characteritics so that most of users trust the data of makers catalogue. We often realized the discrepancy in their data with actual capacity. This study was attemped to establish the basic data of capacity characteristics of compressor by measuring volumetric efficiency of high speed multi-cylinder compressor and rotary compressor. The volumetric efficiency was calculated based on the quantity of the flow of ammonia vapor and pressure difference in suction state of orifice plate and compressor. The volumetric efficiency of high speed multi-cylinder compressor was $37-61\%$ and that of rotary compressor was $57-82\%$ when compression ratio was in the range of 4-12. The discrepancy in volumetric efficiency at an equal evaporating temperature between the makers catalogue and the measured data was $5.5\%$.

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지속적 관여도 및 인지된 위험이 소비자의 온라인 상인선택 프로세스에 미치는 영향에 관한 연구: 요구신뢰 수준 개념을 중심으로 (How Enduring Product Involvement and Perceived Risk Affect Consumers' Online Merchant Selection Process: The 'Required Trust Level' Perspective)

  • 홍일유;이정민;조휘형
    • Asia pacific journal of information systems
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    • 제22권1호
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    • pp.29-52
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    • 2012
  • Consumers differ in the way they make a purchase. An audio mania would willingly make a bold, yet serious, decision to buy a top-of-the-line home theater system, while he is not interested in replacing his two-decade-old shabby car. On the contrary, an automobile enthusiast wouldn't mind spending forty thousand dollars to buy a new Jaguar convertible, yet cares little about his junky component system. It is product involvement that helps us explain such differences among individuals in the purchase style. Product involvement refers to the extent to which a product is perceived to be important to a consumer (Zaichkowsky, 2001). Product involvement is an important factor that strongly influences consumer's purchase decision-making process, and thus has been of prime interest to consumer behavior researchers. Furthermore, researchers found that involvement is closely related to perceived risk (Dholakia, 2001). While abundant research exists addressing how product involvement relates to overall perceived risk, little attention has been paid to the relationship between involvement and different types of perceived risk in an electronic commerce setting. Given that perceived risk can be a substantial barrier to the online purchase (Jarvenpaa, 2000), research addressing such an issue will offer useful implications on what specific types of perceived risk an online firm should focus on mitigating if it is to increase sales to a fullest potential. Meanwhile, past research has focused on such consumer responses as information search and dissemination as a consequence of involvement, neglecting other behavioral responses like online merchant selection. For one example, will a consumer seriously considering the purchase of a pricey Guzzi bag perceive a great degree of risk associated with online buying and therefore choose to buy it from a digital storefront rather than from an online marketplace to mitigate risk? Will a consumer require greater trust on the part of the online merchant when the perceived risk of online buying is rather high? We intend to find answers to these research questions through an empirical study. This paper explores the impact of enduring product involvement and perceived risks on required trust level, and further on online merchant choice. For the purpose of the research, five types or components of perceived risk are taken into consideration, including financial, performance, delivery, psychological, and social risks. A research model has been built around the constructs under consideration, and 12 hypotheses have been developed based on the research model to examine the relationships between enduring involvement and five components of perceived risk, between five components of perceived risk and required trust level, between enduring involvement and required trust level, and finally between required trust level and preference toward an e-tailer. To attain our research objectives, we conducted an empirical analysis consisting of two phases of data collection: a pilot test and main survey. The pilot test was conducted using 25 college students to ensure that the questionnaire items are clear and straightforward. Then the main survey was conducted using 295 college students at a major university for nine days between December 13, 2010 and December 21, 2010. The measures employed to test the model included eight constructs: (1) enduring involvement, (2) financial risk, (3) performance risk, (4) delivery risk, (5) psychological risk, (6) social risk, (7) required trust level, (8) preference toward an e-tailer. The statistical package, SPSS 17.0, was used to test the internal consistency among the items within the individual measures. Based on the Cronbach's ${\alpha}$ coefficients of the individual measure, the reliability of all the variables is supported. Meanwhile, the Amos 18.0 package was employed to perform a confirmatory factor analysis designed to assess the unidimensionality of the measures. The goodness of fit for the measurement model was satisfied. Unidimensionality was tested using convergent, discriminant, and nomological validity. The statistical evidences proved that the three types of validity were all satisfied. Now the structured equation modeling technique was used to analyze the individual paths along the relationships among the research constructs. The results indicated that enduring involvement has significant positive relationships with all the five components of perceived risk, while only performance risk is significantly related to trust level required by consumers for purchase. It can be inferred from the findings that product performance problems are mostly likely to occur when a merchant behaves in an opportunistic manner. Positive relationships were also found between involvement and required trust level and between required trust level and online merchant choice. Enduring involvement is concerned with the pleasure a consumer derives from a product class and/or with the desire for knowledge for the product class, and thus is likely to motivate the consumer to look for ways of mitigating perceived risk by requiring a higher level of trust on the part of the online merchant. Likewise, a consumer requiring a high level of trust on the merchant will choose a digital storefront rather than an e-marketplace, since a digital storefront is believed to be trustworthier than an e-marketplace, as it fulfills orders by itself rather than acting as an intermediary. The findings of the present research provide both academic and practical implications. The first academic implication is that enduring product involvement is a strong motivator of consumer responses, especially the selection of a merchant, in the context of electronic shopping. Secondly, academicians are advised to pay attention to the finding that an individual component or type of perceived risk can be used as an important research construct, since it would allow one to pinpoint the specific types of risk that are influenced by antecedents or that influence consequents. Meanwhile, our research provides implications useful for online merchants (both online storefronts and e-marketplaces). Merchants may develop strategies to attract consumers by managing perceived performance risk involved in purchase decisions, since it was found to have significant positive relationship with the level of trust required by a consumer on the part of the merchant. One way to manage performance risk would be to thoroughly examine the product before shipping to ensure that it has no deficiencies or flaws. Secondly, digital storefronts are advised to focus on symbolic goods (e.g., cars, cell phones, fashion outfits, and handbags) in which consumers are relatively more involved than others, whereas e- marketplaces should put their emphasis on non-symbolic goods (e.g., drinks, books, MP3 players, and bike accessories).

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대화형 에이전트의 설명 기능과 프라이버시 염려 수준에 따른 사용자 경험 차이에 관한 연구 (A Study on the User Experience according to the Existence of Explanation Facilities and Individuals Privacy Concern Level)

  • 강찬영;최기은;강현민
    • 한국콘텐츠학회논문지
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    • 제20권2호
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    • pp.203-214
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    • 2020
  • 오늘날 스마트 스피커는 점차 개인화되어 사용자들을 위해 특정 제품을 추천하는 추천 에이전트의 역할을 하고 있다. 본 연구의 목적은 스마트 스피커의 대화형 에이전트 맥락에서 '설명 기능'이 투명성, 인지된 신뢰, 사용자 만족도, 재사용 행동 의도, 프라이버시 위협, 추천 품질에 미치는 영향을 살펴보는 것이다. 또한 개인의 프라이버시 염려 수준이 평가에 영향을 미치는지 알아보기 위해 염려 수준을 사용자 구분을 위한 척도로 활용하였다. 연구결과, 설명이 있는 조건이 없는 조건 보다 모든 측정 변인에서 높게 평가되었음을 확인하였고, 프라이버시 염려 수준이 인지된 신뢰, 프라이버시 위협에 미치는 정적인 영향을 확인하였다. 본 연구는 스마트 스피커 맥락에서 설명 기능이 적용될 수 있다는 시사점과 프라이버시 역설 현상을 발견하였으며, 프라이버시 염려 수준에 따른 인지부조화의 가능성을 제시하였다.

e-서비스스케이프가 신뢰와 구매의도에 미치는 영향 (Effect of e-servicescape on Trust and Purchase Intentions)

  • 신진희;정용길
    • 한국콘텐츠학회논문지
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    • 제13권11호
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    • pp.815-828
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    • 2013
  • 오늘날 온라인 쇼핑몰 기업들은 이용고객의 다양한 필요와 욕구에 부응하기 위하여 여러 가지 새로운 상품 및 보다 나은 서비스를 제공하기 위해 노력하고 있으며, 새로운 웹 사이트의 출현으로 인해 업체 간 경쟁도 치열해지고 있는 실정이다. 따라서 온라인 쇼핑몰업체들은 이용고객의 이탈을 방지하고, 이용고객과의 지속적인 관계를 장기적으로 유지하여 기업이 제공하는 제품 및 서비스에 대한 고객의 만족도를 높여줌으로써, 애호고객으로의 전환이 가능하도록 할 필요성이 있다. 본 논문의 목적은 심미적 매력, 공간 기능성, 결제 안정성, 머천다이징 4개의 차원으로 압축된 온라인 물리적 환경으로서의 e-servicescape의 개념적 모델을 제시하고, 이 개념과 신뢰 및 구매의도의 관계를 논의하기 위함이다. 또한 기존의 온라인 연구를 물리적 환경으로 개발하고 확대하기 위한 것에 목적을 둔다. 본 연구의 첫 번째 공헌은 첫째, 온라인 물리적 환경에 대한 이론적 종합과 조작적 정의를 포함하고 있다는 것이다. 둘째, 신뢰가 온라인 거래에 중요한 변수라는 것을 발견한 것에 있다. 셋째, 소비자의 구매의도의 선행요인에 대한 통찰에 대한 공헌이다. 마지막으로 온라인 환경에 대한 소비자의 이해는 신뢰와 구매의도에 대해 상당한 영향을 가하고 있다는 것을 본 연구를 통해 알 수 있다.

지역사회 사회자본 척도 개발을 위한 질적연구 - 지역사회복지네트워크를 중심으로 - (The Qualitative Study on the Development of Social Capital Scale in Community - Focused on Community Welfare Network -)

  • 최종혁;안태숙;이은희
    • 한국사회복지학
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    • 제62권4호
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    • pp.297-324
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    • 2010
  • 본 연구는 최근 우리나라에서 다양한 형태로 펼쳐지고 있는 지역사회복지네트워크를 대상으로 한국적 특성에 맞는 사회자본 척도를 개발하는데 있다. 이를 위해 문헌연구와 심층인터뷰를 통한 질적 분석으로 신뢰, 규범, 네트워크와 관련된 개념들을 도출하였다. 도출한 개념은 양적 측정지표 문항으로 전환, 선행 사회자본 측정지표와의 비교분석, 전문가집단의 문항내용 검토와 예비조사를 통해 총 90개의 예비문항으로 개발되었다. 본조사를 통해 최종적으로 확정된 지표는 총 79개 문항으로 신뢰 30개, 규범 22개, 네트워크 27개로 구성되었다. 각 영역에 대한 Cronbach's Alpha 값은 신뢰 .948, 규범 .899, 네트워크 .906으로 높은 신뢰도를 나타냈다. 또한 탐색적 요인분석에 의해 추출된 요인들과 질적연구에서 도출된 신뢰, 규범, 네트워크 영역별 범주와의 연결에 있어서도 양호하게 연결되었다. 본 연구에서 개발된 지역사회 사회자본 척도는 지역사회복지네트워크의 운영 실태에 대한 객관적 파악 및 이를 통해 지역사회복지네트워크의 활성화를 위한 효율적인 방안마련이 가능할 것으로 본다.

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자연환경 보전을 위한 통합 평가모형 - 내셔널 트러스트 후보지 선정을 중심으로 - (The Integrated Assessment Model for the Conservation of Natural Environment - Focused on Site Selection for the National Trust -)

  • 정성관;유주한
    • 환경영향평가
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    • 제12권2호
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    • pp.87-98
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    • 2003
  • The main purpose of this study is to propose the integrated assessment model for the rational and effective selection of proposed sites in National Trust (NT) and conserve the ruined natural environment by excessive land development. The results of this study are as follows; 1) The specialists thought that rare and endangered species were very important in plant and animal, in case of landscape and environment, naturality and water quality were too important. 2) In the result of the correlation measure on the indicator of assessment, 'erosion of soil'and 'air pollutant'was highly correlative. Secondly, 'suspended solids' and 'erosion of soil'was high correlation. 3) In the result of forming the factors into the integrated indicators, they were classified into conditional, stable, valuable and potential factors and the purpose of this formation is to evaluate proposed sites in NT objectively and rationally with organic assessment. 4) In the integrated assessment model, the degree of explanation was observed approximately 36.4% and the important factor was the conditional factor, but we have to consider all factors for the effective and objective assessment. Therefore we organically have to apply and use them for the assessment of proposed sites in NT. It turns out to offer raw data on the land conservation and carry out the role of the instrument of measurement. As for future directions, the follow are proposed: 1) adaptation of real proposed site, 2) verification of effect and problem, 3) practical survey for diverse types as mountain, coast and inland.

Upgrade of Neutron Energy Spectrometer with Single Multilayer Bonner Sphere Using Onion-like Structure

  • Mizukoshi, Tomoaki;Watanabe, Kenichi;Yamazaki, Atsushi;Uritan, Akira;Iguchi, Tetsuo;Ogata, Tomohiro;Muramatsu, Takashi
    • Journal of Radiation Protection and Research
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    • 제41권3호
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    • pp.185-190
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    • 2016
  • Background: In order to measure neutron energy spectra, the conventional Bonner Sphere Spectrometers (BSS) are widely used. In this spectrometer, several measurements with different size Bonner spheres are required. Operators should, therefore, place these spheres in several times to a measurement point where radiation dose might be relatively high. In order to reduce this effort, novel neutron energy spectrometer using an onion-like single Bonner sphere was proposed in our group. This Bonner sphere has multiple sensitive spherical shell layers in the single sphere. In this spectrometer, a band-shaped thermal neutron detection medium, which consists of a LiF-ZnS mixed powder scintillator sheet and a wavelength-shifting (WLS) fiber readout, was looped to each sphere at equal angular intervals. Amount of LiF neutron converter is reduced near polar region, where the band-shaped detectors are concentrated, in order to uniform the directional sensitivity. The LiF-ZnS mixed powder has an advantage of extremely high light yield. However, since it is opaque, scintillation photons cannot be collect uniformly. This type of detector shows no characteristic shape in the pulse height spectrum. Subsequently, it is difficult to set the pulse height discrimination level. This issue causes sensitivity fluctuation due to gain instability of photodetectors and/or electric modules. Materials and Methods: In order to solve this problem, we propose to replace the LiF-ZnS mixed powder into a flexible and Transparent RUbber SheeT type $LiCaAlF_6$ (TRUST LiCAF) scintillator. TRUST LiCAF scintillator can show a peak shape corresponding to neutron absorption events in the pulse height spectrum. Results and Discussion: We fabricated the prototype detector with five sensitive layers using TRUST LiCAF scintillator and conducted basic experiments to evaluate the directional uniformity of the sensitivity. Conclusion: The fabricated detector shows excellent directional uniformity of the neutron sensitivity.

유니클로의 온라인과 오프라인 이미지가 멀티채널 브랜드 구매의도에 미치는 영향 (The effect of UNIQLO's online and offline brand images on the purchase intention as a multichannel brand)

  • 김지연
    • 복식문화연구
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    • 제21권1호
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    • pp.42-56
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    • 2013
  • Nowadays the advantages of multichannel retailing strategy in fashion business have been widely discussed, but empirical research on fashion retail has been limited. The purpose of this research is to provide some ideas on multichannel retailing strategy to fashion retailers through the case of UNIQLO. The online survey was conducted on each 100 female customers in their 20s, 30s, 40s living in seoul among UNIQLO customers. The survey was consisted of measurement items for UNIQLO's online store image and offline store image, customer satisfaction, purchase intention, and demographic attributes. The online survey was found that 30.3% of UNIQLO's multichannel customers bought a product from offline store using online shopping mall as a search channel, on the other hand, 20.7% of UNIQLO's multichannel customers bought a product from online store using offline store as a search channel. Factors of the online shopping mall image were consisted of shopping convenience, product information, price policy, trust. And factors of the offline store image were consisted of trust and store, product information, service. Some factors of online store and offline store image had impact on multichannel customer satisfaction. And, customer satisfaction also had impact on purchase intention of UNIQLO product. Some suggestion for the future of multichannel research in fashion retailing was given.

INTEGRATED DIAGNOSTIC TECHNIQUE FOR NUCLEAR POWER PLANTS

  • Gofuku, Akio
    • Nuclear Engineering and Technology
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    • 제46권6호
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    • pp.725-736
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    • 2014
  • It is very important to detect and identify small anomalies and component failures for the safe operation of complex and large-scale artifacts such as nuclear power plants. Each diagnostic technique has its own advantages and limitations. These facts inspire us not only to enhance the capability of diagnostic techniques but also to integrate the results of diagnostic subsystems in order to obtain more accurate diagnostic results. The article describes the outline of four diagnostic techniques developed for the condition monitoring of the fast breeder reactor "Monju". The techniques are (1) estimation technique of important state variables based on a physical model of the component, (2) a state identification technique by non-linear discrimination function applying SVM (Support Vector Machine), (3) a diagnostic technique applying WT (Wavelet Transformation) to detect changes in the characteristics of measurement signals, and (4) a state identification technique effectively using past cases. In addition, a hybrid diagnostic system in which a final diagnostic result is given by integrating the results from subsystems is introduced, where two sets of values called confidence values and trust values are used. A technique to determine the trust value is investigated under the condition that the confidence value is determined by each subsystem.