• Title/Summary/Keyword: Transaction characteristics

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On the Factors that Affect Customers' Satisfaction in Social Commerce (소셜 커머스 고객 만족에 영향을 미치는 요인에 관한 연구)

  • Choi, Sungho;Lee, Sang-Yong Tom
    • Knowledge Management Research
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    • v.15 no.2
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    • pp.165-182
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    • 2014
  • Social commerce is regarded as a kind of e-commerce that utilizes social media. Considering increasing complaints around social commerce market, it is important to see customers' satisfaction level and intentions to repurchase. In this study, we examine antecedents that affect customers' satisfaction and relationship between satisfaction and intention to repurchase in social commerce market. We also use social media characteristics as moderators between antecedents and customers' satisfaction. The main results are as follows. First, except site design, most of the intrinsic factors of service quality, such as information, transaction, communication and perceived security had positive effects on customers' satisfaction. Second, all the extrinsic factors of service quality, such as discount rate, constraints, and discrimination had significant impacts on customers' satisfaction. Third, the social media characteristics could not moderate the relationship between service qualities and customers' satisfaction. Fourth, customers' satisfaction had positive effect on the intention to spread through social media. Fifth, customers' satisfaction had positive effect on the intention to repurchase. Social commerce companies need to set up strategies considering the antecedents of customers' satisfaction using these research results. They also need to secure customers that have sustainable purchasing intentions.

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Using PHP on the Internet Design and Implementation of Used Transaction System (인터넷 상에서 PHP를 이용한 중고거래 시스템의 설계 및 구현)

  • Hwang, Ho-yeon;kwon, Se-hyun;Jo, Su-jang;Hwang, Seung-jin;Yoo, Ji-yeon;Shin, Seong-Yoon
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2018.05a
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    • pp.712-714
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    • 2018
  • The system of this paper designs and implements a used trading system that is commonly used on the Internet. In order to pursue local transactions based on location, we designed the system by dividing the region in consideration of the general characteristics of used transactions that are restricted by transactions through distance and location. To do this, I used MySQL as the database engine and I used PHP, an Internet server-based scripting language, for database interworking. Due to the characteristics of secondary transactions, information security and design of each product are considered.

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Using PHP on the Internet Design and Implementation of Used Transaction System (인터넷 상에서 PHP를 이용한 중고거래 시스템의 설계 및 구현)

  • Hwang, Ho-yeon;kwon, Se-hyun;Jo, Su-jang;Hwang, Seung-jin;Yoo, Ji-yeon;Shin, Seong-Yoon
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2018.05a
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    • pp.353-355
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    • 2018
  • The system of this paper designs and implements a used trading system that is commonly used on the Internet. In order to pursue local transactions based on location, we designed the system by dividing the region in consideration of the general characteristics of used transactions that are restricted by transactions through distance and location. To do this, I used MySQL as the database engine and I used PHP, an Internet server-based scripting language, for database interworking. Due to the characteristics of secondary transactions, information security and design of each product are considered.

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A Study on the Effect of Social Commerce's Trust-Building on Intention of Continuous Use (소셜커머스 신뢰 형성이 지속적 이용의도에 미치는 영향에 관한 연구)

  • Hwang, In-Ho;Kim, Jin-Soo
    • Journal of Information Technology Applications and Management
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    • v.23 no.1
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    • pp.1-23
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    • 2016
  • Social commerce (s-commerce) is a subset of e-commerce and uses social media for social interactions. Although s-commerce has been rapidly growing, disputes between some s-commerce firms and their consumers often occur over issues such as poor customer services, incorrect product information, and late refunds. In order for s-commerce to continuously grow, s-commerce firms need to build consumer-trust in their transaction process to minimize their consumers' uncertainty. The purpose of this study is to examine the relationships between the multidimensional trust (ability, integrity, benevolence) and the intention of continuous use of s-commerce. Moreover, this study presents antecedent factors needed for trust-building by applying the characteristics of s-commerce, and verifies the relations between the variables. We test and validate the research model and related hypotheses using structural equation modeling based on a survey done on 428 people who have previous experience with s-commerce. The result shows that trust has positive effect on the intention of continuous use, and verifies the necessity of the antecedent factors (social presence, assurance, informativeness, economic feasibility, and seller reputation) for trust-building. This study provides strategy for the continuous growth of s-commerce, and suggests theoretical implication that explains the relationship between the characteristics of s-commerce and consumers.

Analysis and Experimental Verification of the Moving-Magnet Linear Actuator with Cylindrical Halbach and Radial Array

  • Jang, Seok-Myeong;Park, Jang-Young;Lee, Sung-Ho;Cho, Han-Wook;Jang, Won-Bum
    • KIEE International Transaction on Electrical Machinery and Energy Conversion Systems
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    • v.3B no.4
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    • pp.179-187
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    • 2003
  • In the machine tool industry, direct drive linear motor technology is of increasing interest as a means to achieve high acceleration and to increase reliability. This paper analyzes and compares the characteristics of the tubular linear actuator with the cylindrical Halbach and radial array, respectively. A tubular linear actuator with cylindrical Halbach array, consisting of parallel magnetized arc segments instead of ideal radial and axial magnetized rings, is manufactured. The magnetic field solutions due to the PMs and to the currents are established analytically in terms of vector potential, using the 2-D cylindrical coordinate system. Motor thrust, flux linkage and back emf are then derived. Thrust characteristics according to such design parameters as magnet height and air gap length are also given. The results are validated extensively by comparison with finite element analysis (FEA). Test results such as thrust measurements are also given to confirm the analysis.

Analysis of the Impact of Changesin Local Currency Policy on Consumption Activation: Focusing on the case of 'Dong Baek Jeon'in Busan (지역화폐 정책 변화가 소비 활성화에 미치는 영향 분석: 부산시 '동백전' 사례를 중심으로)

  • Ha, Hee Ra;Choi, Jae Seo;Kim, Jung Hwan
    • The Journal of Information Systems
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    • v.32 no.3
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    • pp.117-132
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    • 2023
  • Purpose The purpose of this study is to analyze the impact of policy changes in Busan's local currency, Dong Baek Jeon, on the use of Dong Baek Jeon. In particular, this study tried to investigate consumption changes due to changes in local currency policy depending on the region, industry, and consumer characteristics. Design/methodology/approach This study used the transaction data of Dong Baek Jeon franchise for analysis. Specifically, the data from January 2022 to December 2022 were used to analyze the current status of the use of Dong Baek Jeon and changes in consumption before and after policy changes. Findings As a result of the analysis, the consumption of Dong Baek Jeon tended to be concentrated in specific regions, industries, and ages. In most regions and ages, the top consumption industries were similar. The use of Dong Baek Jeon showed a clear change in the pattern of use depending on policy changes. Specifically, when the benefits were revised downward, the use of Dong Baek Jeon decreased, and when it was revised upward, it increased. Depending on the policy change, the rate of increase and decrease by region and consumer characteristics was relatively similar, but it was confirmed that there was a difference in the rate of increase and decrease depending on the industry.

Effects of Relationship Characteristics on the Adoption of Online Distribution Channels: The Case of Korean Manufacturing Companies (중간상과의 거래특성이 제조업체의 온라인 경로 활용에 미치는 영향)

  • 이민권;임영균
    • Journal of Distribution Research
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    • v.9 no.1
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    • pp.67-92
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    • 2004
  • This study investigates the effects of relationship characteristics on the adoption of online distribution channels in Korea. A questionnaire survey of 81 domestic manufacturing companies revealed that relationship characteristics have no effects on the range of products sold through online channels. In terms of functional usage, manufactures' dependence and their perceptions of middlemen's opportunism were found to affect the extent of adoption of online channels. Overall, these two variables were significantly related to such functions as delivery, refunding, and A/S that have been traditionally considered efficient when implemented by the middlemen. None of the relationship characteristics was found significantly related to the adoption of online channels as a tool of information provision. The authors discuss the theoretical and practical implications of the findings.

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Factors Affecting User Acceptance of Ubiquitous Computing based on Mobile Services (모바일 서비스에 기반한 유비쿼터스 컴퓨팅의 사용자 수용에 영향을 미치는 요인)

  • No, Mi-Jin;Kim, Byung-Gon;Park, Soon-Chang
    • Journal of Information Technology Applications and Management
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    • v.18 no.1
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    • pp.55-74
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    • 2011
  • The growth in the use of ubiquitous computing based on mobile services as an enabler to conduct business more effectively has been phenomenal. Technology acceptance model (TAM) has been applied in different contexts to examine a wide range of information technologies (IT). As more and more companies are finding ways to utilize ubiquitous computing based on mobile services, an important issue is to understand what factors will impact the decisions of consumers in adopting the services. Based on TAM with three additional groups of external factors, i.e., service-related factors (ubiquitous access, context awareness) and technology-related factors (perceived security risk, network connectivity) that are theoretically justified as having influence on both perceived usefulness and perceived ease of use which are additionally considered, a research model for the investigated technology acceptance was developed and empirically examined, using responses from more than intended users of ubiquitous computing based on mobile services. The specific purposes of this study are as follows. Firstly, this study is to identify service beliefs considering unique characteristics for ubiquitous services such as perceived ubiquitous access and perceived context awareness. Secondly, this study is to investigate network characteristics beliefs such as perceived security and perceived connectivity. Thirdly, this paper investigates the relationship among variables such as ubiquitous characteristics, network characteristics, behavioral beliefs, and intention to use ubiquitous web services. This study uses a structural equation model to test the research model. The major results of this study are as follows. Firstly, ubiquitous access has a influence on perceived usefulness and perceived ease of use. Context awareness has an influence on perceived usefulness. Secondly, User familiarity has an influence on perceived usefulness and perceived ease of use, and intention to use. User innovativeness has an influence on perceived ease of use. Thirdly, perceived security risk has an influence on perceived usefulness and perceived ease of use. Network connectivity has an influence on perceived usefulness and perceived ease of use. Fourth, there exist differential effects among factors in structural model among information, transaction, and entertainment services.

Mediating Effect of Information Sources and Platform Characteristics in E-commerce: A Comparison between Korea and China

  • Da-Sol Lee;Je-Man Boo
    • Journal of Korea Trade
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    • v.26 no.7
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    • pp.185-202
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    • 2022
  • Purpose - As overseas direct purchase transactions using e-commerce increase, the scale and scope of international trade are diversified, and the transaction volume using online platforms in e-commerce is increasing. The e-commerce market share will become more important because it is not only a medium connecting B2C, but also because it will expand the scope of trade. This study aims to reveal the factors that influence purchase intention according to Korean-Chinese consumers in e-commerce. In addition, the study has comprehensively confirmed the influence between each factor in the e-commerce environment by integrating and analyzing the characteristic factors of online information sources and platforms in one structural equation. Finally, the study confirmed that there is a significant difference in the influence relationship between Korean and Chinese consumers. Through this, the study will contribute to content production in the e-commerce market according to the target market and the expansion of the mutual entry of Korea and China. Design/methodology - This study aims to confirm the mediating effect of the details of the online information source characteristics and platform characteristics when the perceived quality affects purchase intention. It is confirmed that the factors affecting Korean and Chinese consumers differ. Findings - It was confirmed that differences exist according to the group of Korean or Chinese consumers for the entire research model. In the case of Korean consumers, the mediating factors when perceived quality affects purchase intention are expertise, reliability, entertainment, informativity, and convenience; in the case of Chinese consumers, the factors are expertise and informativity. Originality/value - This study proved that Korean and Chinese consumers cannot be regarded as having the same characteristics, and therefore, strategies aimed at each e-commerce market should be differentiated. In addition, although previous studies on online information sources and platform characteristics were not integrated, this study confirmed a significant influence relationship among the factors that could affect purchase intention in the actual e-commerce environment.

Performance Metrics for EJB Applications (EJB 어플리게이션의 성능 메트릭)

  • 나학청;김수동
    • Journal of KIISE:Software and Applications
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    • v.29 no.12
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    • pp.907-925
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    • 2002
  • Due to the emersion of J2EE(Java 2, Enterprise Edition), many enterprises inside and outside of the country have been developing the enterprise applications appropriate to the J2EE model. With the help of the component model of Enterprise Java Beans(EJH) which is the J2EE core technology, we can develop the distributed object applications quite simple. EJB application can be implemented by using the component-oriented object transaction middleware and the most applications utilize the distributed transaction. EJB developers can concentrate on the business logic because the EJB server covers the middleware service. Due to these characteristics, EJB technology became popular and then the study for EJB based application has been done quite actively However, the research of metrics for measuring the performance during run-time of the EJB applications has not been done enough. Tn this paper, we explore the workflow for the EJB application service on the run-time and classify the internal operation into several elements. We propose the metrics for evaluating the performance up to the bean level by using the classified elements. First, we analyze the lifecycle according to the bean types which comes from the EJB application on the run-time as to extract each factor used in performance measurement. We also find factors related to a performance and allocate the Performance factors to the metrics as the bean types. We also consider the characteristics like the bean's activation and message passing which happens during bean message call and then analyze the relations of the beans participating in the workflow of the application to make the workflow performance measurement possible. And we devise means to bring performance enhancement of the EJB application using the propose.