• 디지털융복합연구
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• 제19권8호
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• pp.33-42
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• 2021

스마트폰 기반의 관광 플랫폼들이 활성화되면서 리뷰 데이터를 활용한 정책 수립 및 서비스 고도화가 다양한 분야에서 이루어지고 있다. 관광 리뷰 데이터를 활용한 선행연구들의 경우 국내 관광객 중심의 연구가 대다수 수행되었으며, 외국인 관광객 연구의 경우 일부 언어로 수집된 데이터와 텍스트 마이닝 기법에 한정하여 연구가 수행되었다. 이에 본 연구에서는 온라인 리뷰 사이트를 통해 '대구 명소' 키워드를 지정하여 외국인들이 작성한 리뷰 데이터 3,515건을 수집하였다. 그리고 LDA 기반의 토픽모델링을 수행하여 관광 토픽을 도출하였으며, 각 토픽별 전역 및 국지적 공간 분석을 수행한 점이 선행연구와 차별성이라 할 수 있다. 분석 결과 전역적 공간 자기상관이 존재하며, 외국인들이 주로 방문하는 관광지들이 국지적으로 결집되어 있음을 확인하였다. 또한 대다수 토픽에서 중구를 중심으로 핫스팟이 도출되었으며, 분석 결과를 바탕으로 지자체 외국인 관광정책 수립 및 토픽모델링 기반의 공간분석 연구의 기초연구로 활용되길 기대하며, 본 연구의 한계점 또한 제시하였다.

• 산경연구논집
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• 제10권7호
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• pp.83-89
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• 2019

Purpose - It is a very important issue for the Korean tourism industry to increase tourism revenue by attracting foreign tourists. Although Japanese tourists have been an important part of the Korean tourism industry for a long time, the level of tourist satisfaction including accommodation has been at the worst compared to other foreign visitors, which strongly requires concrete solutions. Therefore, this study focuses on improving the satisfaction level of Japanese visitors in the use of accommodation, and find out the influence of the managerial response. Research design, data, and methodology - In this study, customer review and managerial response of hotels in Seoul were collected from "Rakuten Travel" which is the most representative online travel agency in Japan. As a result of collecting data from 2016 to 2018, 6,190 customer reviews and 1,241 managerial responses from 120 hotels were used for analysis. In addition, information on the properties of 120 hotels, such as the number of rooms, classification, types of hotel facilities, types of room facilities, accessibility and prices, were collected. To test the hypotheses, moderated multiple regression analysis was conducted with SPSS 22.0. Results - It was found that only 25 sites, 20.8% of the total 120 sites, were implementing managerial response and average response rate was 66.42% among them. As a result of examining the main effects of the hotel attributes on the ratings, accessibility and price are confirmed as effective variables. We also found that the response rate has a significant moderate effect in both the accessibility and price. In other words, there was a significant difference in the influence of accessibility and price on the ratings depending on the response rate. Also, it was confirmed that the response rate is not a pure moderator variable but a quasi moderator variable. Overall, the evidences partially supported the hypothesis. Conclusion - It was possible to provide important suggestions to the hotel managers who were concerned about managing tourist satisfaction with accessibility problems. It was found that the accessibility problem could be overcome by increasing the response rate. It was also confirmed that high ratings can be more effectively achieved for high priced hotels by increasing the response rate.

• 산학경영연구
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• 제19권1호
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• pp.137-156
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• 2006

1989년 국외여행자유화가 시행된 이후 국외여행사수와 국외여행객수는 빠른 속도로 증가하고 있다. 국외여행의 출발부터 도착까지 여행 전 일정에 관여하는 국외여행인솔자의 자질은 여행객의 여행만족에 중요한 요소로서 인식되어지고 있다. 이 연구는 여행객의 여행만족에 영향을 미치는 국외여행인솔자의 자질에 관한 분석에 초점을 두고 있다. 몇몇 자질요인평가에 여행객과 여행업종사자 사이에는 그 중요도 인식에 다소 차이가 있는 것으로 분석결과 나타났지만 여행객만족에 국외여행인솔자의 역할이 중요하다는 인식에는 두 집단 모두 동의하는 것으로 조사되었다. 이러한 분석결과를 근거하여 국외여행인솔자는 여행객과 업계가 요구하는 자질개발이 필요하다.

• The Journal of Asian Finance, Economics and Business
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• 제7권11호
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• pp.381-391
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• 2020

This research article investigates the way eWOM in social media influences the formation of destination image through development of trust and satisfaction for the potential tourist. The research involved administering an 18-point questionnaire taking online reviews, tourist involvement, and eWOM, destination image components of trust and satisfaction as variables. Data was collected from 554 individuals forming a cross-section of social media users and analyzed using multi-variate techniques (Reliability, CFA, and SEM). Results indicate a positive and significant relationship between all except online review and destination trust and satisfaction. Indirect and direct effects indicate that eWOM fully mediates the relationship between destination satisfaction and involvement and partially mediates the relationship between destination trust and involvement. In the case of online reviews, eWOM acts as a full mediator between destination trust and destination satisfaction for the future traveler using social media. The study proposes that components of image vary depending upon the degree of involvement, volume online reviews and eWOM generated also termed as 'virality' and these in turn influence the intention to revisit or recommend a destination. The study highlights its utility for National Tourist Organizations (NTOs) and online travel intermediaries to enhance destination marketing efforts.

• 아태비즈니스연구
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• 제14권2호
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• pp.187-199
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• 2023

Purpose - The purpose of this study is to formulate a plan to cope with tourists' rights which can occur in tourist attraction place and anywhere for tourist activities and to seek a plan for introducing a watchdog system for tourists' civil complaints. Design/methodology/approach - To perform this purpose, this article will discuss a research review of the scope of tourist activities in terms of space and place perspectives and compare them to the watchdog and ombudsman concepts. And the study analyses and look at the suggestion about Tourism complains center and the Tourism policy system of procedure function and role critically. Findings - The Watchdog system is a routine activity in which citizen monitoring activities are developed in the form of a system and share inconvenience and anxiety detected in time and space in the expanding range of entertainment, leisure, and sports tourism activities. The resulting accident rate can be reduced, the administrative and private businesses can be resolved, and the cost of handling can be solved. Research implications or Originality - The social contribution of Watchdog can be systematically expanded and resolved at various sites by securing public trust in the country threats in daily places preventing risks securing continuous safety management of related facilities and other industries

• 한국멀티미디어학회논문지
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• 제18권9호
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• pp.1140-1147
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• 2015

The purpose of this research is to analyze the factor of tourism storytelling through literature review, to figure out the relations of tourism storytelling-tourism satisfaction and tourism satisfaction -behavior intention. The total number of the questionnaire copies handed out was 440, and the 384 copies of them (the 184copies from Chinese tourists, and 200copies from Korean tourists) were used for the analysis. The results were as follows. First, it was found that the factor of tourism storytelling has influence on tourism satisfaction. Second, it was also found that the tourism satisfaction has influence on behavioral intention as well. And based on the above results, the research has figured out what factors of tourism storytelling mostly affect tourism satisfaction. By comparing Chinese and Korean tourist, and ultimately, suggested the best way to utilize this storytelling idea in a tourist area.

• International Journal of Advanced Culture Technology
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• 제11권3호
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• pp.190-198
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• 2023

Sentiment analysis can be applied to all texts generated from websites, blogs, messengers, etc. The study fulfills an artificial intelligence sentiment analysis estimating visiting evaluation opinions (reviews) and visitor ratings, and suggests a deep learning model which foretells either an affirmative or a negative inclination for new reviews. This study operates review big data about Jeju tourist attractions which are extracted from Google from October 1st, 2021 to November 30th, 2021. The normalization data used in the propensity prediction modeling of this study were divided into training data and test data at a 7.5:2.5 ratio, and the CNN classification neural network was used for learning. The predictive model of the research indicates an accuracy of approximately 84.72%, which shows that it can upgrade performance in the future as evaluating its error rate and learning precision.

• 한국산학기술학회논문지
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• 제14권4호
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• pp.1663-1674
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• 2013

본 논문은 외국인관광객의 의료관광 만족을 측정하기 위한 지표와 척도를 개발하는데 목적이 있었다. 우선 문헌고찰을 통하여 1차 에비항목으로 63개를 선정하였고, 다음으로 전문가를 대상으로 한 면담조사를 통하여 부적합한 9개 문항을 제외한 54개 문항을 2차 예비지표 항목으로 설정하였다. 이를 국내관광을 위해 방문한 외국인관광객을 대상으로 2012년 7월 1일부터 2012년 10월 20일까지 조사하였다. 외국인관광객 589명을 대상으로 요인분석을 한 결과 7개의 요인이 추출되었으며, 이 요인들의 누적 설명분산은 60.9%이었다. 의료관광 만족을 측정하기 위한 지표는 '의료서비스의 질', '대응성', '관광연계성', '공감성', '편리성', '신뢰성', '경제성'으로 명명하였다. 결론적으로 한국의 의료관광에 관심과 의도를 가지고 있는 영어, 일본어, 중국어 등 다양한 언어권의 관광객을 대상으로 의료관광 만족에 대한 신뢰도와 타당도를 검증한 척도개발 연구라는 점에서 의의가 있다.

• 디자인학연구
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• 제15권3호
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• pp.223-230
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• 2002

한 나라의 관광기념품은 그 나라의 문화와 정신세계를 상징하는 매개체로서 나아가 그 사회 문화의 가치체계를 제시하는 역할을 한다 즉, 관광기념품은 관광지의 문화요소의 총체이며 한 나라의 문화${\cdot}$역사${\cdot}$예술의 구체적 소산으로서 고도의 상징성과 고유성을 지니는 문화상품이라고 할 수 있다. 관광기념품의 고유성은 이러한 기념품의 역할을 통해 조명될 수 있으며 고유한 관광기념품이란 특정 관광지이외에는 구하기 어려운 관광지의 문화적${\cdot}$역사적 요소를 함축하고 상징하는 고도의 문화상품이라고 할 수 있다. 본 연구에서는 관광기념품의 고유성과 구매행동에 관한 선행연구를 바탕으로 외국관광객의 기념품 구매행동의 특성을 분석하고 이를 토대로 지리적 세분시장별 관광기념품 구매유형을 분석, 각 세분시장에 적절하고 효과적인 마케팅 전략수립의 기초로 삼고자 하였다

• 한국정보시스템학회지:정보시스템연구
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• 제27권3호
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• pp.203-225
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• 2018

Purpose This study investigated the impact of review language style (affective vs. cognitive) on review helpfulness and the moderating effects of the types of attractions in the relationships between the review language and its helpfulness. Design/methodology/approach This study investigates the impact of review language style (affective vs. cognitive) on review helpfulness and the moderating effects of the types of attractions in the relationships between the review language and its helpfulness. This study selected two hedonic and utilitarian attractions (Hedonic: Brandenburg Gate, Utilitarian: Peragamon Museum) located in Berlin. A total of 3,320 reviews was collected from TripAdvisor. We divided online reviews posted for these places into reviews with more affective language and with more cognitive language by using the LIWC. Then, we investigated the impact of language effect on review helpfulness across the attraction type. Findings The findings suggest that peers tend to judge more helpful toward cognitive language in attraction reviews regardless of attraction type. This study found that peers tend to perceive more helpful toward cognitive review in utilitarian attractions. Even though there was an interaction effect between review language and attraction type, in hedonic attractions, the influence of cognitive language was reduced, but still cognitive reviews would get more helpful votes.