• Title/Summary/Keyword: Tourist Quality

Search Result 169, Processing Time 0.025 seconds

A Study on the Development of Evaluation Model for Hot Spring Water Tourist Service Quality in Small City - Focused on the Suanbo Hot Spring Water - (소도시 온천 관광객 서비스 질 평가모형개발 - 수안보 온천을 중심으로 -)

  • Yoon, Jang-Youl;Jin, Jang-Won;Kim, Tae-Ho
    • Journal of the Korean Institute of Rural Architecture
    • /
    • v.11 no.2
    • /
    • pp.29-36
    • /
    • 2009
  • The recently research shows that the many tourists of Suanbo hot spring waters haven't satisfied the service. These reasons due to that they did not properly consider the satisfaction of tourists' services and index. However, satisfaction level of hot spring waters tourists is interacted complicatedly with various factors, the interactions are not easily identified. A structural equations model is adopted to capture the complex relationships among variables. In the model estimation, we used 140 survey data of Suanbo hot spring waters tourists. The SEM with several factors mentioned above as exogenous variables shows that they have complex and strong relationships. As results of a SEM, it was shown that variables influencing in pleasance are surrounding scenery, clean condition inside hot springs and congestion for use in satisfaction level most. Secondly, in case of kindness, attitudes of employees influence in satisfaction level most, followed by attitudes of residents and kindness of employees. Thirdly, in case of information, it was shown guidance on internal roads influencing in satisfaction level most, followed by guidance on owner drivers, guidance on surrounding tourist attractions and guidance on public transportation. Finally, a variable influencing in accessibility most is satisfaction level of public transportation.

  • PDF

The Effect of Rural Tourism Village Servicescape on Tourist Satisfaction and Behavior Intention (농촌관광마을 서비스스케이프지각이 만족과 행동의도에 미치는 영향)

  • Yoo, Kwang-Min;Park, Han-Sik
    • Journal of Korean Society of Rural Planning
    • /
    • v.16 no.4
    • /
    • pp.87-94
    • /
    • 2010
  • This study was performed with 239 dwellers who live in the city, visited rural tourism village. This study investigated the relationship of servicescape perception of rural tourism village and tourist satisfaction and behavior intention. The servicescape factors of rural tourism village consist of artificial factors and social factors. Social factors affect more total satisfaction, service satisfaction and environmental satisfaction more than artificial factors, but facilities satisfaction is more affected by artificial factors than Social factors. Total satisfaction and service satisfaction and environmental satisfaction influence behavior intention but facilities satisfaction does not. Total satisfaction has the biggest influence on behavior intention. This means that for successful rural tourism village development, social factors should be considered than artificial factors.

Virtual Projection Display for Public Information of Tourist Cave (관광동굴의 대중홍보용 가상 프로젝터디스플레이)

  • Yim, D.G.;Kim, J.S.;Park, S.J.;Ko, Y.T.;Song, J.H.;Soh, D.W.
    • Journal of the Speleological Society of Korea
    • /
    • no.87
    • /
    • pp.14-17
    • /
    • 2008
  • Nowadays, power-point slides are the common form of presentation at meetings or lectures. However, when it comes to explanation and demonstration, it is difficult to do so effectively on a screen that is projected from a projector. This drawback might lower the level of quality of communication between the speaker and his audience. On top of this, the speaker is constrained to a certain amount of space. Based on this fact, in this work the constructed device can be used as an extension for the existing functions and makes up for the disadvantages of projected presentations by means of a web camera which enjoys ease of use and is economically priced. It would be also used as a virtual projection display for information of tourist cave in the field.

Environmental save of the Ondal cave and the management plan of an electric saving (온달동굴의 환경보존과 전기절약의 관리 방안)

  • Yoon, Jung-Mo
    • Journal of the Speleological Society of Korea
    • /
    • no.88
    • /
    • pp.26-30
    • /
    • 2008
  • The black pollution that was able to include green pollution to appear for the intensity of light by an illumination institution is what after all I cannot ignore, and it may be said that chase thing damage by the isolation action that is white pollution done a long story in this outside a certain range by air quality change, dried present situation is really the environmental disruption by development and a damage phenomenon. If I am replaced in winker and I install a sensor light in the outlet by addition and use the electricity illumination that I installed for a tourist in the cave, it is expected that I can be available all the time that it is possible for electricity reduction more than the present and watches tourist passage plan private business Electric illumination in the cave for the environmental save in the cave because it is possible for more electricity reduction to be particularly off-season than on-season.

Service Quality Satisfaction according to Farm Stay Visitors Preferences and Segmentation by Motivation (농가민박 이용객의 여행 동기에 따른 세분시장과 방문객 선호에 따른 서비스품질 만족 차이 분석)

  • Park, Duk-Byeong;Kim, Kyung-Hee;Yoon, Yoo-Shik
    • The Korean Journal of Community Living Science
    • /
    • v.21 no.2
    • /
    • pp.163-177
    • /
    • 2010
  • The purpose of this study is to examine the difference between service quality satisfactions according to tourists' preference and segmentation by various motivations. Data were collected from 442 farm stay visitors by field surveys in rural areas. A factor-clustering method identified three distinct segments; want-it-all, overall low motivation, relaxation. MANOVA was used to examine the differences of service quality satisfaction for farm stay visitors' preference and segmentation by motivation. Results show that the type of guest room more significantly influenced farm stay visitors' satisfaction according to those three clusters. It should be noted that we have information on the characteristics and type of satisfaction of the consumers in order to improve the quality of farmstay's service in rural tourism.

The Spatial Characteristics of Universal Design (UD) Tourist Attractions in Seoul (서울시 유니버설 디자인(UD) 관광지의 공간적 특성에 관한 연구)

  • Baek, Seol;Kim, Seong-A;Kim, Heungsoon
    • Land and Housing Review
    • /
    • v.13 no.1
    • /
    • pp.1-9
    • /
    • 2022
  • In 1991, the United Nations World Tourism Organization (UNWTO) declared "tourism accessible for all" recommending the practice of the right to enjoy tourism. According to the Ministry of Health and Welfare of Korea (2019), the disabled, who are the most vulnerable in tourism, accounted for 5.1% of the total population, and the number of the elderly over 65 is expected to increase to 20.3% by 2025. In particular, the need for customized policies has been raised as the proportion of disabled people among the elderly aged 65 and over continues to increase. Thus, this study identified the spatial characteristics of Universal Design (UD) tourist destinations considering the tourism vulnerable groups. Administrative units (425 dongs) in Seoul were used as spatial units for analysis. As a research method, first, a spatial model was specified through LM verification, and then spatial regression analysis was performed. As a result of the analysis, the spatial characteristics of UD tourist destinations were found to have positive (+) effects on the number of universally certified businesses, the number of restaurants, and the number of bus stops that were available to the vulnerable. It was confirmed that there are a large number of universal certified businesses, restaurants, and bus stops in dongs with UD tourist destinations. The findings will provide policy implications when promoting the right to enjoy tourism in the future and improving Korean universal design quality.

A Long-term Monitoring of Water Quality at Chongok Cave (천곡동굴의 수질환경 장기 모니터링)

  • Jun, Byonghee
    • Journal of the Korean GEO-environmental Society
    • /
    • v.14 no.9
    • /
    • pp.13-19
    • /
    • 2013
  • The Chongok karst cave which is located in Donghae-city, has high tourist and educational value due to existence of many doline(sink hole). Whereas this cave is easy to approach for the tourists, because this cave is located near the downtown, a high environmental riskiness such as sewage flowing has been also involved. In study, we observed the variation of water quality with long-term monitoring and investigated the possibility of existence of impact factor to water eco-system and determined the proper long-term monitoring factor among many monitoring criteria. The groundwater quality was maintained in the range of about $14^{\circ}C$ in temperature, over 10mg/l in dissolved oxygen and 7-8 in pH, so the impact factor in water eco-system was not observed. The guide line to make sure of tourist safety was determined to 60mm/d as daily rainfall. The conductivity was suggested to main factor for long-term monitoring main factor and pH/turbidity was suitable for the supplementary factor. For the seasonal variation monitoring, ORP was recommended.

Study and Evaluation of Tourism Websites based on User Perspective

  • Shrestha, Deepanjal;Wenan, Tan;Rajkarnikar, Neesha;Shrestha, Deepmala;Jeong, Seung Ryul
    • Journal of Internet Computing and Services
    • /
    • v.22 no.4
    • /
    • pp.65-82
    • /
    • 2021
  • A well-designed website is mandatory for good marketing and proper tourism business. This research considers Nepal as a domain of study and specifically explores welcomenepal.com, the official tourism portal as a reference for the study. The work is based on the study of the existing literature, user-survey, and technical testing of the website using open-source testing tools to identify user perspective, design issues, website architecture and design quality of the tourism website. A population size of 400 respondents, which consist of both domestic and international tourist, are considered for the survey. Data is received from 360 respondents, which is analyzed using statistical tests like Cronbach's alpha, Pearson's correlation, cross-tabulations, bars charts and graphs to draw inferences and consclusion. The software-based test results serve as another important parameter for the evaluation of the current official website. This study brings out core needs of the tourist in terms of expectations from a tourism website and access technical quality of the current portal to provide necessary feedback and suggestions. The government officials, business houses, and web designers can utilize this work as a knowledge base to build tourism websites, which are user-centric. Further, the work is specifically important for Nepal government and tourism officials to identify shortcomings in their current website and make improvements for better design and user adaptability in future.

Structural Relationships between Quality, Satisfaction, and Behavioral Intentions in Rural Responsible Tourism: Moderating Effects of Age (농촌 공정관광의 품질과 만족이 행동의도에 미치는 영향)

  • Kim, Kyung-Hee;Lee, Sun-Min
    • The Korean Journal of Community Living Science
    • /
    • v.26 no.3
    • /
    • pp.523-540
    • /
    • 2015
  • This study examines the structural relationships between service quality, satisfaction, and behavioral intentions in responsible tourism. In particular, the study focuses on moderating effects of age. Data were collected from 471 tourists from seven responsible tourism agencies. SPSS 20.0 and AMOS 18.0 were used for frequency, reliability, exploratory factor, confirmatory factor, and path analyses. The results of a exploratory factor analysis yield two dimensions of service quality (functional quality and technical quality). The results of structural equation modeling indicate that functional quality and technical quality had positive effects on satisfaction, which in turn had a positive effect on behavioral intentions. In addition, age moderated the relationships between service quality, satisfaction, and behavioral intentions such that functional quality had a positive effect on satisfaction in the group of tourists in their twenties and thirties and that functional quality and technical quality were important factors for tourists in their forties. The results are expected to help responsible tourism communities better manage service quality to increase tourist satisfaction.

Effect of Tourists' Shopping Satisfaction on Quality of Life (여행 중 쇼핑활동이 삶의 질에 미치는 영향)

  • Jeon, Yangjin
    • Journal of the Korean Society of Clothing and Textiles
    • /
    • v.41 no.6
    • /
    • pp.1039-1049
    • /
    • 2017
  • This study investigated the effect of shopping satisfaction on travel satisfaction, travel specific quality of life and overall quality of life for Korean vacation tourists. Tourist evaluations on those four variables were confirmed first. The effect of shopping satisfaction on the other variables was then investigated. The effect of demographics was also identified. An on-line survey method was used to obtain data of 20's-50's tourists, while factor analysis, regression analysis, ANOVA, and Duncan test were applied to analyze data. The results were as follows. First, shopping satisfaction of the vacation travel showed a positive effect on tour satisfaction, which affected the quality of life after travel. Second, travel specific quality of life had a significant effect on overall quality of life and confirmed the bottom-up spillover effect. Third, the perception of shopping satisfaction, travel satisfaction, travel specific quality of life, and overall quality of life differed by demographic factors. Women and young tourists revealed high satisfaction scores in shopping and travel; in addition, wealthy travelers showed a higher quality of life. Occupation tended to partly affect satisfaction and quality of life. The findings implied that travel and tourists' shopping are an important element to enhance the quality of life.