• Journal of Institute of Control, Robotics and Systems
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• v.18 no.10
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• pp.955-963
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• 2012

A mobile tour-guide robot is a very attractive tour-guide in the exhibition hall of science museums and the necessity of tour-guide robots for museums is gradually increasing. Two kinds of robots have served as tour-guide robots in an exhibition hall of the Korea National Science Museum which is a very densely populated museum of many people and exhibits. The robots move around the large exhibition area and provide guide services to lots of visitors. A robot leads the way to the exhibit that a visitor wants to find and it takes the shortest route. Robots were operated for four months from January to April 2011, and we observed behavior of visitors and collected subjective evaluation of users. The result shows that there are four stages of using a mobile tour-guide robot and some differences of subjective evaluations depending on the gender and the age of the user and we suggest several improvements on the mobile tour-guide robot.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.16 no.6
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• pp.203-209
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• 2016

Digital tourism is the digital support of the tourist experience before, during and after the tourist activity[1]. The GPS-enabled mobile phones provide location-based mobile applications such as tour guide and storytelling services. In this paper, we propose the smart tour guide service platform based on GIS and develop the mobile application to provide the smart tour guide service. The proposed smart tour guide service platform consists of CMS, the multi-modal navigation system, the tour attraction content creation and management system, the tour commodity creation and management system, the smart search system, and the user terminal. The smart tour guide application supports digital tourism in the pre-tour, during tour, and post-tour using the proposed smart tour guide service platform in the popular tourist attractions in Jeju.

• Journal of the Korean Data and Information Science Society
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• v.16 no.1
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• pp.79-94
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• 2005

This study examines which factors affect on Job-Satisfaction of Tour Guide in Korea, perceiving that Job-Satisfaction of Tour Guide affects customer satisfaction, and outcomes of business. In the tourism industry, Tour Guides are one of the most important factors influencing customer satisfaction, because they are one of the key front- line players. Ultimately, the purpose of this study is to present the importance of efficient management for human resources through investigating Job-Satisfaction of Tour Guide. To active purpose of this study, both literatures and empirical research based on Japanese, and Chinese Tour Guides in Korea were adopted and conducted. In conclusion, in order to improve psychological and behavioral outcomes of the Tour Guides, job satisfaction factors have to be improved in many ways and also travel managers should consider them.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2021.05a
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• pp.91-93
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• 2021

This paper proposes an architecture to develop a mobile package tour application using geofence technology to increase tourism management effectiveness and efficiency. The proposed application allows the tour guide to set a virtual fence on a map with a certain radius dynamically as the virtual boundary to keep tourists inside both when visiting a place or when the tour is moving. The virtual fences are set up for allowing the tour guide to monitoring the tourist's movement by sending a warning to the tourist to get back inside the fence and a notification for the tour guide. If this geofence technology is applied to the package tour application, the tour guide will able to manage the package tour easily and conveniently.

• IEIE Transactions on Smart Processing and Computing
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• v.6 no.3
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• pp.151-157
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• 2017

Management optimization is very important in tourism, especially when it is related to productivity. One of the problems in management optimization is tour guide assignment. Well-arranged tour guide assignment will increase productivity while maintaining service quality. A cellular genetic algorithm is one of the methods that can be used to solve this problem. Furthermore, previous study has shown that a cellular dimension increase can lead to promising benefits for certain problems. The objective of this research is to give a clear understanding of the advantages of increasing cellular dimensionality on the tour guide assignment problem by using a cellular genetic algorithm.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.1
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• pp.85-93
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• 2022

This paper contains the design and implementation results of a package tour management application using a Geofence technology as well as the performance evaluation. This application ables the tour guide to monitor the tourist movement in real-time whether the tourists are inside the virtual polygonal Geofence set by the tour guide. Even when the tour is moving between travel destinations, a virtual circular Geofence can be set by the tour guide to monitoring the tourist movement while on the move. The application includes tour guide's and tourist's locations, schedule and participant management. To evaluate the performance, average response time and accuracy is measured, resulting in satisfactory performance. The average response time ranged from 0.0047 seconds to 7.3 seconds in various cases and for accuracy, it scored 100% in various cases. It is expected that implementing Geofence technology to package tour management applications will help tour guides to perform more productive package tours by reducing the burden of managing tourists.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.12 no.1
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• pp.46-52
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• 2008

In this paper, we present the Mont-Saint-Michel virtual reality system designed to create the virtual heritage environment, which is enriched with personalized tour guide service. The tour guide system allows users to travel in the virtual heritage site and get more information about the sites or items of user's interests. It also allows users to make their own tour guidebook with the pictures they have taken during the virtual tour and more detail descriptions from the tour guide database. It then generates the web-based tour guidebook for users to utilize it for the actual site visit or share it with others over the Internet. The components of this system are designed with the consideration of reusability to be used for other interactive tour guide systems. This paper describes the motivation the development and a preliminary user study of Mont-Saint-Michel virtual reality personalized tour guide system.

• Journal of the HCI Society of Korea
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• v.11 no.1
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• pp.29-38
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• 2016

Mobile tour guide applications help tourists to search for and visit their surrounding POIs(Points of Interest) of their locations and to obtain their guide information. With the development of wearable devices like smart watches and wearable glasses, people using multiple mobile devices are increasing; a tourist may use a hand-held device, a wearable device or both to obtain tour information. However, most mobile tour guides using mobile devices provide the tour information with little consideration of their hand-held and wearable characteristics. In particular, a tourist with multiple mobile devices who search for the tour information from multiple mobile devices must input their intention separately to each device. To alleviate these problems, we propose a mobile tour guide system with the following features: one is to reduce redundant user input by sharing the touring context between hand-held and wearable devices; the other is to present tour information according to capabilities and usage pattern of the devices. The proposed system guides tourists by complementing disadvantage of the devices and also minimizes user interaction between applications and tourists.

• International Journal of Internet, Broadcasting and Communication
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• v.8 no.1
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• pp.27-32
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• 2016

The global positioning system (GPS)-enabled mobile phones provide location-based applications such as car and pedestrian navigation services. The pedestrian navigation services provide safe and comfortable route and path guidance for pedestrians and handicapped or elderly people. One of the essential components for a navigation system is a spatial database used to perform navigation and routing functions. In this paper, we develop modeling and categorization of pedestrian path components for smart tour guide services using the mobile pedestrian navigation application. We create pedestrian networks using 2D base map and sky view map in urban area. We also construct pedestrian networks and attributes of node, link, and POI using on-site GPS data and photos for smart pedestrian tour guide in the major walking tourist spots in Jeju.

• Journal of Internet Computing and Services
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• v.9 no.2
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• pp.131-138
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• 2008

The goal of our research is to develop a smart location-based self guided lour assistant as a context-aware real world application. As a context-aware tourist guide application, we hove been developing a PDA-based location-aware tourist guide application for the old palace Deoksugung in the center of Seoul. It will guide visitors to the palace with information about: current location, attractions nearby, and details about specific buildings. Rich multimedia support has been incorporated into the system to provide extra features to enhance the self-guided tour.