• The Journal of Asian Finance, Economics and Business
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• 제8권10호
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• pp.285-295
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• 2021

This study estimates the influence of organizational-level factors on work motivation and job performance of middle managers of small and medium enterprises (SMEs) in Vietnam. A 5-point-Likert-scale structural questionnaire consisting of 36 observation variables was used to survey middle managers of Vietnamese SMEs. 425 out of 500 responses collected were valid for multivariate data analysis. The results of confirmatory factor analysis and structural equation modeling reveal three main findings. First, philosophy and policy, compensation and benefits, goal system, and leadership have positively significant impacts on the work motivation of middle managers under investigation. Second, there is a significantly positive influence of work motivation on job performance. However, there is no indication that growth opportunities, work environment, evaluation system have significant impacts on the work motivation of respondents. Based on the findings, the study suggests four recommendations for Vietnamese SMEs to improve motivation and job performance of middle managers, which are (1) ensuring the clarity and soundness of the organizational policies and philosophies, especially human resources policy that boosts employees' work motivation; (2) building a comprehensive compensation and benefit system to attract and retain talented employees; (3) developing a clear and adequate goal system; (4) enhancing top-level managers' leadership abilities.

• 한국IT서비스학회지
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• 제22권2호
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• pp.93-127
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• 2023

This study analyzed the CEO New Year's addresses of major Korean companies, extracting key topics for employees via text mining techniques. An intended contribution of this study is to assist reporters, analysts, and researchers in gaining a better understanding of the New Year's addresses by elucidating the implicit and implicative features of messages within. To this end, this study collected and analyzed 545 New Year's addresses published between 2012 and 2021 by the top 66 Korean companies in terms of market capitalization. Research methodologies applied include text clustering, word embedding of keywords, frequency analysis, and topic modeling. Our main findings suggest that the messages in the New Year's addresses were categorized into nine topics-organizational culture, global advancement, substantial management, business reorganization, capacity building, market leadership, management innovation, sustainable management, and technology development. Next, this study further analyzed the managerial significance of each topic and discussed their characteristics from the perspectives of time, industry, and corporate groups. Companies were typically found to emphasize sound management, market leadership, and business reorganization during economic downturns while stressing capacity building and organizational culture during market transition periods. Also, companies belonging to corporate groups tended to emphasize founding philosophy and corporate culture.

• 융합경영연구
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• 제8권2호
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• pp.27-38
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• 2020

Purpose: Strategic management scholars have investigated the effects of corporate social responsibility (CSR) on firm financial performance, identifying various impacts of CSR activities showing conflicting results. Meanwhile, relatively less attention has been paid to the antecedents of CSR activities. According to upper echelons theory, organizational outcomes are predicted by characteristics of CEOs and top management team members. Corporate social responsibility is a type of organizational outcome influenced by such top leader characteristics and choices. Recognizing the importance of exploring new antecedents of CSR activities, I examine whether CEO humility affects CSR outcomes. Research design, data and methodology: The KEJI index was set as a dependent variable to measure CSR activities. Among the 200 sample companies registered in the KEJI database in 2014, 85 companies were finally selected and analyzed to measure CEO humility, as independent variable. I also examine the moderating effects of firm slack on the relationship between CEO humility and CSR activities. Results: There is a positive relationship between CEO humility and corporate social responsibility activities and this relationship is negatively moderated by firm slack. Conclusions: This paper contributes to understanding positive impacts of having humble CEOs on corporate social responsibility outcomes and recognizes the role of firm slack.

• 품질경영학회지
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• 제41권1호
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• pp.95-108
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• 2013

Purpose: The purpose of this study is to identify the impact of TQM dimensions through service recovery justice on service quality and customer satisfaction. Methods: This study employed structural equation modeling methodology analyzing 265 samples collected. Results: This study found that TQM related factors had positive influence on service recovery justice in general. In specific, top management leadership and employee participation are the most important factors for the service recovery justice. Conclusion: This study reveals that service recovery justice has the positive impact on both service quality and customer satisfaction.

• 품질경영학회지
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• 제22권1호
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• pp.33-53
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• 1994

Recently, from the viewpoint of TQM, the criticism and new approaches toward Japanese TQC have made much progress in Japan. It shows that these new approaches to quality are what are needed these days. In this connection, this paper aims at the study of a reform of Japanese TQC. This paper consists of the following two steps. First, several success factors of TQM in Japanese companies were selected through the study of literature. Second, actual approaches to or recognition of TQM in those companies were examined through the AHP analysis. The results of this paper are as follows: First, quality improvement and cost-down efforts within a factory have been emphasized. On the other hand, the development of strategic quality management is weak. Second, the development of creativity by individual autonomous teamwork is more needed than the development of creativity by group consciousness in companies. Third, the reform of upper-class management must be carried out by powerful leadership of top management.

• International Journal of Computer Science & Network Security
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• 제22권7호
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• pp.21-28
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• 2022

The increase in the number of large cities and the size of their population sharpens attention to the new role of cities as entities to ensure a high-quality, safe and modern life of citizens, which has become significantly more active in recent years. The rapid spread of smart cities in the modern world has actualized the issue of analyzing their success and assessing the role of various factors in this. Every success of a smart city is always the result of a unique combination of the most modern technologies, environmental and social initiatives, skillful and consistent management, as well as available human potential. The purpose of the article is to analyze the success factors of smart cities based on the generalization of the results of the most famous ratings. In order to identify the impact of various factors, primarily intellectual, on the success and leadership positions of smart cities, the following ratings were consistently analyzed: Smart City Index (SCI), City in Motion Index (CIMI), Global Power City Index (GPCI), Global Cities Index (GCI), Global Cities Outlook (GCO). They have a different list of indicators and main pillars (dimensions), but all ratings take into account aspects such as: governance, ICT, mobility, functionality, human capital, etc. The highest correlation coefficient, that is, the strongest linear relationship of the CIMI index was found with such factors as: Human capital, Economy, Governance and Technologies. Summarizing the results of the TOP 20 smart cities according to different ratings allowed us to confirm that the list of leaders is very similar in all ratings. Among those cities that are in the TOP-20 in all five indexes are: London, Sydney and Singapore. There are four indices: New York, Paris, Tokyo, Copenhagen, Berlin, Amsterdam, Melbourne. Achieving leadership positions in smart city rankings is always the result of a combination and synergy of certain factors, and first of all, it is the quality of human capital. The intensity and success of the use of information and communication technologies in locality management processes, city planning and improvement of the city's living conditions depend on it.

• 대한간호학회지
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• 제49권5호
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• pp.613-630
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• 2019

Purpose: This study aimed to develop a scale measuring the Patient-Centered Nursing Culture (PCNC) and provide a basic tool to improve PCNC in Korea. Methods: A conceptual framework and construct factors were extracted through extensive literature review and in-depth interviews with nursing professionals. In total, 59 items were derived based on the pilot survey. Data were collected from 357 nurses working at general hospitals and analyzed for verifying the reliability and validity of the scale. Results: Nine factors containing 54 items were extracted from the exploratory factor analysis to verify the construct validity. The nine factors were top management leadership, policy and procedure, education and training, middle management leadership, supportive teamwork, nursing workplace environment, professional competence, patient-centered nursing activity, and nurses' values. These items were verified by convergent, discriminant, and concurrent validity testing. The internal consistency reliability was acceptable (Cronbach's ${\alpha}=.96$). Conclusion: The developed PCNC scale is expected to be used as the tool for the development of theory and improvement of PCNC, the empirical testing for cause and effect of PCNC, the development of interventions, education and training programs for improving PCNC, and indicators for evaluation or accreditation of hospital service quality.

• 대한건축학회논문집:계획계
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• 제34권9호
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• pp.21-30
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• 2018

This study aims for improving the system in Disaster Management of Local Government. In addition, the overall disaster management system was compared to the effectiveness of the disaster prevention system and reliability, and problems and improvement points were derived. The disaster management system in Korea has a structure that promptly investigates and restores damage by a simple procedure. Korea disaster management system manages information on top-down structural disasters through the flow of prevention, preparation, response, and recovery. The process from disaster response to recovery under the leadership of the central disaster safety headquarters is simplified. Disaster management tasks are dispersed among departments, making it difficult to respond promptly. Under the control of the central government, disaster management, such as disaster prevention, investigation, and recovery, are carried out. The disaster management improvement direction of the local government should establish the disaster response system focusing on the local government. Therefore, it is necessary to have budget to operate the organization - centered disaster management budget and the disaster management organization. The disaster response manual should be prepared considering the disaster environment and disaster prevention plan. In order to utilize disaster information, it is necessary to reorganize information system such as integrate and streamline of the private resource database and NDMS.

• 벤처창업연구
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• 제7권4호
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• pp.21-32
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• 2012

현재 한국의 미용업계는 전통적인 영세 이미지를 벗고 대외적의로 외형을 키우고 있는 실정이며 그 변화와 경쟁의 속도는 심화되고 있다. 미용업의 경영 최우선의 특징은 사람을 자원으로 하고 있는 산업이므로, 인사관리는 그 무엇보다도 중요하다고 볼 수 있으며, 인사관리는 타 직종에 비해 매우 비중을 차지하고 있는 것이 현실이기 때문에 본 연구의 문제점은 여기서부터 출발한다. 또한, 미용 서비스업의 관리자 리더십이 미용종사자의 장기근속의도 즉, 조직시민행동과 이직의도에 어떠한 영향을 미치며, 리더십이 어느 정도의 이직률을 낮출 수 있는지 알아 보고자 한다. 미용 산업의 특성상 인적 자원의 의존도가 크기 때문에, 미용실 내에서 경영관리자의 역할과 임무는 매우 중요하다. 급변하는 경제 환경에도 불구하고 미용실의 원장이나 관리자는 아직도 과거의 주먹구구식 경영방식을 크게 벗어나지 못하고 있다. 조직을 운영하는 원장이나 관리자의 리더십에 대한 개념의 부재가 큰 요인으로 작용하고 있다고 해도 과언은 아니다. 고객의 니즈는 하루가 다르게 변화하고 있는데, 유능한 인적 자원의 빈번한 이직으로 고객의 신뢰도가 감소하고 양질의 서비스를 제공하기 어려워지고, 경영적 측면에서는 재교육이라는 비용이 발생함으로 경제적 손실로 이어져 경영악화를 초래하는 악순환이 반복되고 있다. 이에 본 연구에서는, 원장 또는 관리자의 리더십 유형이 미용종사자들의 장기근속의도에 어떠한 영향을 주는 가를 알아보는 것은 중요한 지침이 될 것이다. 비전 제시와 목표설정 그리고 조직시민행동 등과 같은 리더십의 새로운 인식의 변화와 경영목표에 달성을 목표로, 기존의 리더십 틀을 재구성하고, 미용업 종사자들의 이직요인들과 이직의도를 파악함으로써 미용 산업의 발전 방안을 모색해 보고자 한다. 분석결과를 요약하면 다음과 같다. 가설1을 검증한 결과에 의하면, 미용서비스종사자의 조직시민행동 향상을 위해서는 변혁적 리더십의 하위요인별 카리스마, 개별적 고려, 지적 자극이 중요한 요인임을 알 수 있다. 가설 2는 미용서비스종사자의 이직의도의 감소를 위해서는 변혁적 리더십의 하위요인별 카리스마, 분발고취가 중요한 요인임을 알 수 있다. 가설 3은 미용서비스종사자의 조직시민행동 향상을 위해서는 거래적 리더십의 하위요인별 조건적 보상, 예외적 관리가 중요한 요인임을 알 수 있다. 가설 4는 미용서비스종사자의 이직의도의 감소를 위해서는 거래적 리더십의 하위요인별 조건적 보상이 중요한 요인임을 알 수 있다. 오늘날, 미용계의 경영환경은 업소간의 경쟁력 심화, 유능한 직원의 채용 어려움으로 인해 유망한 성장산업으로 위치한 미용이 제대로 자리매김을 못하고 있는 실정이다. 따라서 변화하지 않으면 살아남을 수 없고, 업무의 전문성이 요구되는 것만큼 인적자원의 관리는 곧 경제적 이득을 가져올 수 있으므로 이직관리에 대한 경영자의 인식전환이 절실히 요구되어지고 있다.

• 정보보호학회논문지
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• 제25권4호
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• pp.915-920
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• 2015

정보보호 거버넌스의 주체는 최고경영층이지만 여전히 정보보호 활동에 대한 최고경영층의 참여는 미흡한 실정이다. 이러한 상황에서 정보보호 위원회는 최고경영층의 정보보호 활동 참여를 활성화 하는데 좋은 방법이 될 수 있으며, 결국 정보보호 위원회 활동은 정보보호 거버넌스 구현을 위한 필수 요소라 할 수 있다. 본 연구의 목적은 정보보호 위원회의 활동이 정보보호 거버넌스 구현과 보안효과에 미치는 영향을 확인하는 것이며, 실증연구 분석을 위해 설문조사를 실시하였고, 수집된 자료는 PLS(Partial Least Square)를 이용하여 측정모형 및 구조모형 검정을 실시하였다. 연구 결과, 가치전달과 관련된 가설이 기각되었으며, 향후 정보보호가 비즈니스에 긍정적인 가치를 전달 할 수 있는 방안에 대한 연구가 필요하다.