• Journal of Korean Society of Transportation
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• v.28 no.2
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• pp.77-85
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• 2010

As the ticket issuing methods have been diversified for the convenience of the passengers such as ticketless service(SMS ticket, e-ticket, home ticket), automatic ticket issuing machine and consignment ticket sale, maintaining the current number of ticket booth has been becoming a issue. This study is designed to simulation for the optimum number of ticket booth and which can affect an efficient operation of train station and improvement of customer convenience. This study will contribute to minimize customer waiting time at the ticket booth. In addition, presenting the optimum number of booth is expected to have an effect on the increase of productivity and cost savings.