• Proceedings of the Korean Society of Computer Information Conference
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• 2021.07a
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• pp.427-428
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• 2021

정보통신기술의 발달로 전자상거래의 증가와 소비자들의 제품에 대한 경험과 지식의 공유가 활발하게 진행됨에 따라 소비자는 제품을 구매하기 위한 자료수집, 활용을 진행하고 있다. 따라서 기업은 다양한 기능들을 반영한 제품이 치열하게 경쟁하고 있는 현 시장에서 우위를 점하고자 소비자 리뷰를 분석하여 소비자의 정확한 소비자의 요구사항을 분석하여 제품기획 프로세스에 반영하고자 텍스트마이닝(Text Mining) 기술과 딥러닝(Deep Learning) 기술을 통한 연구가 이루어지고 있다. 본 논문의 기초자료가 되는 데이터셋은 포털사이트의 구매사이트와 오픈마켓 사이트의 소비자 리뷰를 웹크롤링하고 자연어처리하여 진행한다. 감성분석은 딥러닝기술 중 CNN(Convolutional Neural Network), LSTM(Long Short Term Memory) 조합의 모델을 구현한다. 이는 딥러닝을 이용한 제품기획 프로세스로 소비자 요구사항 반영, 경제적인 측면, 제품기획 시간단축 등 긍정적인 영향을 미칠 것으로 기대한다.

• International Journal of Computer Science & Network Security
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• v.21 no.8
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• pp.238-246
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• 2021

The rapid rise of the Internet and social media has resulted in a large number of text-based reviews being placed on sites such as social media. In the age of social media, utilizing machine learning technologies to analyze the emotional context of comments aids in the understanding of QoS for any product or service. The classification and analysis of user reviews aids in the improvement of QoS. (Quality of Services). Machine Learning algorithms have evolved into a powerful tool for analyzing user sentiment. Unlike traditional categorization models, which are based on a set of rules. In sentiment categorization, Bidirectional Long Short-Term Memory (BiLSTM) has shown significant results, and Convolution Neural Network (CNN) has shown promising results. Using convolutions and pooling layers, CNN can successfully extract local information. BiLSTM uses dual LSTM orientations to increase the amount of background knowledge available to deep learning models. The suggested hybrid model combines the benefits of these two deep learning-based algorithms. The data source for analysis and classification was user reviews of Indian Railway Services on Twitter. The suggested hybrid model uses the Keras Embedding technique as an input source. The suggested model takes in data and generates lower-dimensional characteristics that result in a categorization result. The suggested hybrid model's performance was compared using Keras and Word2Vec, and the proposed model showed a significant improvement in response with an accuracy of 95.19 percent.

• IEMEK Journal of Embedded Systems and Applications
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• v.17 no.6
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• pp.347-353
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• 2022

In this paper, we propose a method that performs a text-video retrieval model by replacing video properties using captions. In general, the exisiting embedding-based models consist of both joint embedding space construction and the CNN-based video encoding process, which requires a lot of computation in the training as well as the inference process. To overcome this problem, we introduce a video-captioning module to replace the visual property of video with captions generated by the video-captioning module. To be specific, we adopt the caption generator that converts candidate videos into captions in the inference process, thereby enabling direct comparison between the text given as a query and candidate videos without joint embedding space. Through the experiment, the proposed model successfully reduces the amount of computation and inference time by skipping the visual processing process and joint embedding space construction on two benchmark dataset, MSR-VTT and VATEX.

• Annual Conference on Human and Language Technology
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• 2018.10a
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• pp.430-433
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• 2018

딥러닝 모델의 성능 향상을 위해 적은 데이터를 증가시킬 수 있는 연구들이 필요하다. 이미지의 경우 회전, 이동, 반전등의 연산으로 쉽게 데이터를 증가시킬 수 있지만 자연어는 그렇지 않다. 그러나 최근 딥러닝 생성 모델의 발전으로 기존 자연어 데이터를 생성 모델을 통해 양을 늘려 실험하는 연구들이 많이 시도되었다. 본 논문에서는 문장 데이터 생성을 위한 VAE, 문장 분류를 위한 CNN이 결합된 모델을 한국어 영화평 데이터에 적용하여 기존 모델보다 0.146% 높은 86.736%의 정확도를 기록하였다.

• Phonetics and Speech Sciences
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• v.15 no.4
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• pp.71-80
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• 2023

This study primarily aimed to develop an automated stuttering identification and classification method using artificial intelligence technology. In particular, this study aimed to develop a deep learning-based identification model utilizing the convolutional neural networks (CNNs) algorithm for Korean speakers who stutter. To this aim, speech data were collected from 9 adults who stutter and 9 normally-fluent speakers. The data were automatically segmented at the phrasal level using Google Cloud speech-to-text (STT), and labels such as 'fluent', 'blockage', prolongation', and 'repetition' were assigned to them. Mel frequency cepstral coefficients (MFCCs) and the CNN-based classifier were also used for detecting and classifying each type of the stuttered disfluency. However, in the case of prolongation, five results were found and, therefore, excluded from the classifier model. Results showed that the accuracy of the CNN classifier was 0.96, and the F1-score for classification performance was as follows: 'fluent' 1.00, 'blockage' 0.67, and 'repetition' 0.74. Although the effectiveness of the automatic classification identifier was validated using CNNs to detect the stuttered disfluencies, the performance was found to be inadequate especially for the blockage and prolongation types. Consequently, the establishment of a big speech database for collecting data based on the types of stuttered disfluencies was identified as a necessary foundation for improving classification performance.

• International Journal of Computer Science & Network Security
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• v.21 no.11
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• pp.23-30
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• 2021

Sentiment Analysis has become very important field of research because posting of reviews is becoming a trend. Supervised, unsupervised and semi supervised machine learning methods done lot of work to mine this data. Feature engineering is complex and technical part of machine learning. Deep learning is a new trend, where this laborious work can be done automatically. Many researchers have done many works on Deep learning Convolutional Neural Network (CNN) and Long Shor Term Memory (LSTM) Neural Network. These requires high processing speed and memory. Here author suggested two models simple & bidirectional deep leaning, which can work on text data with normal processing speed. At end both models are compared and found bidirectional model is best, because simple model achieve 50% accuracy and bidirectional deep learning model achieve 99% accuracy on trained data while 78% accuracy on test data. But this is based on 10-epochs and 40-batch size. This accuracy can also be increased by making different attempts on epochs and batch size.

• Database Research
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• v.34 no.3
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• pp.3-13
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• 2018

Text classification is one of the text mining technologies that classifies a given textual document into its appropriate categories and is used in various fields such as spam email detection, news classification, question answering, emotional analysis, and chat bot. In general, the text classification system utilizes machine learning algorithms, and among a number of algorithms, naïve Bayes and support vector machine, which are suitable for text data, are known to have reasonable performance. Recently, with the development of deep learning technology, several researches on applying deep neural networks such as recurrent neural networks (RNN) and convolutional neural networks (CNN) have been introduced to improve the performance of text classification system. However, the current text classification techniques have not yet reached the perfect level of text classification. This paper focuses on the fact that the text data is expressed as a vector only with the word dimensions, which impairs the semantic information inherent in the text, and proposes a neural network architecture based upon the semantic tensor space model.

• Journal of Intelligence and Information Systems
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• v.24 no.2
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• pp.221-241
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• 2018

Deep learning is getting attention recently. The deep learning technique which had been applied in competitions of the International Conference on Image Recognition Technology(ILSVR) and AlphaGo is Convolution Neural Network(CNN). CNN is characterized in that the input image is divided into small sections to recognize the partial features and combine them to recognize as a whole. Deep learning technologies are expected to bring a lot of changes in our lives, but until now, its applications have been limited to image recognition and natural language processing. The use of deep learning techniques for business problems is still an early research stage. If their performance is proved, they can be applied to traditional business problems such as future marketing response prediction, fraud transaction detection, bankruptcy prediction, and so on. So, it is a very meaningful experiment to diagnose the possibility of solving business problems using deep learning technologies based on the case of online shopping companies which have big data, are relatively easy to identify customer behavior and has high utilization values. Especially, in online shopping companies, the competition environment is rapidly changing and becoming more intense. Therefore, analysis of customer behavior for maximizing profit is becoming more and more important for online shopping companies. In this study, we propose 'CNN model of Heterogeneous Information Integration' using CNN as a way to improve the predictive power of customer behavior in online shopping enterprises. In order to propose a model that optimizes the performance, which is a model that learns from the convolution neural network of the multi-layer perceptron structure by combining structured and unstructured information, this model uses 'heterogeneous information integration', 'unstructured information vector conversion', 'multi-layer perceptron design', and evaluate the performance of each architecture, and confirm the proposed model based on the results. In addition, the target variables for predicting customer behavior are defined as six binary classification problems: re-purchaser, churn, frequent shopper, frequent refund shopper, high amount shopper, high discount shopper. In order to verify the usefulness of the proposed model, we conducted experiments using actual data of domestic specific online shopping company. This experiment uses actual transactions, customers, and VOC data of specific online shopping company in Korea. Data extraction criteria are defined for 47,947 customers who registered at least one VOC in January 2011 (1 month). The customer profiles of these customers, as well as a total of 19 months of trading data from September 2010 to March 2012, and VOCs posted for a month are used. The experiment of this study is divided into two stages. In the first step, we evaluate three architectures that affect the performance of the proposed model and select optimal parameters. We evaluate the performance with the proposed model. Experimental results show that the proposed model, which combines both structured and unstructured information, is superior compared to NBC(Naïve Bayes classification), SVM(Support vector machine), and ANN(Artificial neural network). Therefore, it is significant that the use of unstructured information contributes to predict customer behavior, and that CNN can be applied to solve business problems as well as image recognition and natural language processing problems. It can be confirmed through experiments that CNN is more effective in understanding and interpreting the meaning of context in text VOC data. And it is significant that the empirical research based on the actual data of the e-commerce company can extract very meaningful information from the VOC data written in the text format directly by the customer in the prediction of the customer behavior. Finally, through various experiments, it is possible to say that the proposed model provides useful information for the future research related to the parameter selection and its performance.

• Journal of Broadcast Engineering
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• v.24 no.1
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• pp.48-57
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• 2019

The purpose of this study is to understand the intention of the inquirer from the single text type question in Goal-oriented dialogue. Goal-Oriented Dialogue system means a dialogue system that satisfies the user's specific needs via text or voice. The intention analysis process is a step of analysing the user's intention of inquiry prior to the answer generation, and has a great influence on the performance of the entire Goal-Oriented Dialogue system. The proposed model was used for a daily chemical products domain and Korean text data related to the domain was used. The analysis is divided into a speech-act which means independent on a specific field concept-sequence and which means depend on a specific field. We propose a classification method using the word embedding model and the CNN as a method for analyzing speech-act and concept-sequence. The semantic information of the word is abstracted through the word embedding model, and concept-sequence and speech-act classification are performed through the CNN based on the semantic information of the abstract word.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2022.05a
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• pp.232-234
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• 2022

Big data is widely used in customer relationship management, relationship marketing, financial business improvement, credit information and risk management. Moreover, as non-face-to-face financial transactions have become more active recently due to the COVID-19 virus, the use of financial big data is more demanded in terms of relationships with customers. In terms of customer relationship, financial big data has arrived at a time that requires an emotional rather than a technical approach. In relational marketing, it was necessary to emphasize the emotional aspect rather than the cognitive, rational, and rational aspects. Existing traditional financial data was collected and utilized through text-type customer transaction data, corporate financial information, and questionnaires. In this study, the customer's emotional image data, that is, atypical data based on the customer's cultural and leisure activities, is acquired through SNS and the customer's activity image is analyzed with an artificial intelligence CNN algorithm. Activity analysis is again applied to the annotated AI, and the AI big data model is designed to analyze the behavior model shown in the annotation.