• 제목/요약/키워드: Task-technology Fit

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의료기관 모바일 서비스 이용자의 직무성과에 관한 연구 : 개인특성과 직무-기술 적합 모형을 중심으로 (A Study on the Task Performance of Mobile Service Users in Medical Institute: Emphasis on Individual Characteristics and Task-Technology Fit(TTF) Model)

  • 이건창;김진성
    • 산업공학
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    • 제17권3호
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    • pp.314-329
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    • 2004
  • The rapid growth of investments in mobile service to reach a large and growing body of customers, coupled with low communication costs, has made user acceptance an increasingly critical management issue. The study draws upon the task-technology fit (TTF) model as its theoretical basis and its empirical findings to pragmatically explain the key factors that affect the performance and user acceptance of mobile service in medical field. A total of 110 usable responses were obtained. The findings indicate that the task, technology, and individual user characteristics positively affect task-technology fit and mobile service usage. The task-technology fit and mobile service usage are the dominant factors that affect mobile service performance. The result points out the importance of the fit between technologies and users' tasks in achieving individual performance impact from mobile service in medical arena.

Investigating Continuous Usage Intention of Xiaohongshu Live Commerce for Health Functional Products: An Integration of ECM and TTF Theories

  • Geng Yingjie;He Yang;Ding Hongyi;Chen, Mingyuan;Yoo, Seungchul
    • International journal of advanced smart convergence
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    • 제13권3호
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    • pp.287-299
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    • 2024
  • Xiaohongshu, a community-centric social media platform, has pioneered a unique e-commerce model known as 'buyer commerce,' leveraging user-generated content (UGC). Distinctively, Xiaohongshu Live Commerce focuses on fostering deep user relationships and providing superior product and information services, crucial for sustained consumer engagement. This study investigates consumer behavior in purchasing health functional foods via Xiaohongshu Live Commerce, aiming to understand the determinants of continuous usage intention. A novel theoretical framework was devised by integrating the Expectation Confirmation Model (ECM) and the Task-Technology Fit (TTF) model. The research model scrutinizes the impact of Xiaohongshu Live Commerce characteristics, such as perceived usefulness and perceived online intimacy, on task-technology fit. Additionally, it examines the moderating role of perceived risk specific to health functional foods and the influence of expectation confirmation on perceived usefulness, online intimacy, and task-technology fit, alongside their effects on satisfaction and continuous usage intention. The findings reveal that expectation confirmation positively influences perceived usefulness, online intimacy, and task-technology fit. Perceived usefulness significantly enhances task-technology fit, while perceived online intimacy and risk do not significantly affect task-technology fit. Moreover, perceived usefulness and intimacy positively impact consumer satisfaction and continuous usage intention, with task-technology fit playing a pivotal role. Perceived risk moderates the relationship between perceived usefulness and task-technology fit. These insights suggest that companies can augment consumer satisfaction and continuous usage intentions by enhancing the perceived usefulness of technology, effectively managing perceived risks, and continually improving user experience

PDA 중심의 모바일 기술을 활용하는 업무에서 개인특성을 고려한 업무-기술 적합성이 성과에 미치는 영향 (Influence of Task-Technology Fit on the PDA Driven Mobile Task Performance: Emphasis on Individual Characteristics and Task)

  • 정남호;이건창
    • 지식경영연구
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    • 제6권1호
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    • pp.71-84
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    • 2005
  • This paper is aimed at investigating the influence of the fit between PDA (Personal Digital Assistant) driven mobile technology and tasks on performance. Our research motive was adopted from the burgeoning mobile technology which can be easily observed in modem management. Fit theory has been widely applied to proved the relationship between technology and tasks. However, there are few studies about the fit between mobile technology and tasks. A the advent of the IT, mobile technology started to affect individuals' lifestyle as well as the management style of firms. For the purpose of proving those hypotheses, we collected 173 questionnaires from 20 firms such as manufacturing industry, financial business, service company, telecommunication company which deem using the PDA technology for their management. We applied factor analysis and path analysis for our experiments Results revealed that the mobile technology holds a statistically significant fit with tasks and Individual characteristics.

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업무 - KMS 적합이 KMS 성과에 미치는 영향에 관한 연구 (The Impact of Task-KMS Fit on KMS Performance)

  • 장정주;고일상
    • 한국정보시스템학회지:정보시스템연구
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    • 제16권1호
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    • pp.179-200
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    • 2007
  • In this research, we study how task and KMS fit influences on KMS performance in large corporations during its practical use. Based on the task-technology fit theory and information system success model, we developed a research model by considering the characteristics of KMS for supporting tasks. We try to verify how individual traits, task traits, and KMS Units affect task-KMS fit and how task KMS fit influences on KMS performance. We surveyed 212 employees who were using KMS and working for the large-sized manufacturing firms. We analyzed the collected data from LISREL 8.54 for Windows, and found the following significant results. First user satisfaction is increased when KMS provides knowledge to help to perform task rather than KMS' functionality. Second, user satisfaction is increased when KMS is suitable for performing task Hence, we verified task-KMS fit is an antecedent of user satisfaction. Third, task-KMS fit and user satisfaction have significant impacts on KMS performance. And user satisfaction affected more heavily on KMS performance than task-KMS fit did. As a result, we realized an individual performance can be improved when task KMS fit is high and, consequently, user satisfaction is increased. Forth while the usefulness of task-KMS fit is demonstrated, causal factors such as individual traits, task traits, and KMS traits significantly affect task-KMS fit. Formalization and knowledge trait we significant in enhancing user satisfaction, but KMS self-efficacy, autonomy, md system trait are not. These results indicate that task-KMS fit variable is useful as a measure of KMS performance as well as that of user satisfaction. Based on these results, we conclude that when KMS supports task activity, performance can be significantly improved by coordinating the task with KMS.

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지식순환의 관점에서 살펴본 KMS-업무적합이 조직성과에 미치는 영향에 관한 연구 (The effect of KMS-Task Fit on Organizational Performance: Perspective on Knowledge Circulation Process)

  • 이건창;정남호
    • 지식경영연구
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    • 제5권2호
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    • pp.53-65
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    • 2004
  • Organizations continue to invest heavily in the acquisition of knowledge management systems (KMS). The overriding belief is that KMS-task fit will become more productive. A survey of users was conducted to better understand the factors that affect KMS-task fit to better explain KMS performance perspective on knowledge circulation process. This involves stating the research hypotheses among the following constructs: the characteristics of KMS, the fitness of task characteristics, and KMS performance. The findings indicate that the characteristics of KMS positively affect the fitness of task characteristics. The fitness of task characteristics are affecting KMS performance. The results of this study suggest that task-technology fit could be the basis for a strong diagnostic tool to evaluate whether KMS in a given organization are meeting user needs.

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Understanding the Omni-Channel Acceptance: Focused on TTF and UTAUT Models

  • Jo, Dong Hyuk;Lee, Sang Min
    • 인터넷정보학회논문지
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    • 제20권1호
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    • pp.113-124
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    • 2019
  • Recently, Omni Channel Services has been considered the most innovative business strategy. Omni-Channel sees a variety of channels from all channels viewpoints, organically combining each channel to provide a seamless experience for consumers. In other words, Omni-Channel is not simply a systematic integration of channels, but a means of delivering consistent services to consumers in all processes through a strategy to an organic connection. The aim of this study is to provide a comprehensive insight into the decision factors affecting the adoption of Omni-channel. For this purpose, an empirical analysis is conducted on the course of acceptanceof the Omni-channel service based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and Task-technology fit (TTF), an effective model frequently selected to describe the acceptance of service in the introduction phase of new information technology. As a result of the study, it was confirmed that the task characteristics and the technical characteristics had a positive effect on the task-technology fit, and the task-technology fit had a positive effect on the performance expectancy. In addition, task-technology fit, performance expectancy, and social influence have a positive effect on the intention to use the Omni-Channel. This study is intended to deliver an experimental meaning by proposing a strategical measure to understand the behaviorsand uses of consumers in the Omni-channel service environment and increase the customer satisfaction for the system.

Task-Technology Fit in Construction Scheduling

  • Yang, Juneseok;Arditi, David
    • 국제학술발표논문집
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    • The 6th International Conference on Construction Engineering and Project Management
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    • pp.117-121
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    • 2015
  • Construction managers use scheduling methods to improve the outcome of their project. Despite the many obvious advantages of the critical path method (CPM), its use in construction has been limited. Understanding the reasons why CPM is not used as extensively as expected could improve its level of acceptance in the construction industry. The link between construction scheduling methods and the tasks expected to be performed by schedulers has been an on-going concern in the construction industry. This study proposes a task-technology fit model to understand why CPM is not used as extensively as expected in construction scheduling. A task-technology fit model that aims to measure the extent to which a construction scheduling method functionally matches the tasks expected to be performed by the scheduling staff. The model that is proposed is an answer to the lack of proper instruments for evaluating the extent to which scheduling methods are used in the industry.

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인터넷전문은행의 지속 사용 의도에 영향을 미치는 요인에 대한 연구: 업무-기술 적합성 이론을 활용하여 (A Study Factors Affecting Continuance Intention of Internet Only Bank: Using Task-Technology Fit Theory)

  • 유혜인;안재영;이중정
    • 한국전자거래학회지
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    • 제23권3호
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    • pp.111-128
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    • 2018
  • 오늘날 금융 서비스 산업의 패러다임은 모바일 뱅킹으로 이동하고 있으며 각 금융 기업은 다양한 모바일 뱅킹 서비스를 제공하고 있다. 모바일 뱅킹 서비스 혁신으로 인터넷전문은행이 출범하였지만, 출범 후 증가한 가입자 수에 비해 실제 이용자 수는 이에 미치지 못하고 있다. 따라서 본 연구는 인터넷전문은행 이용자의 지속 사용 의도에 영향을 미치는 요인을 업무-기술 적합(Task-Technology Fit; TTF) 이론을 적용하여 알아보고자 한다. 본 연구 수행을 위해 인터넷전문은행 서비스 사용 경험이 있는 사람들을 대상으로 설문을 실시한 후 측정 모형 분석과 구조방정식 모형 테스트를 수행하였다. 연구 결과 기술 특성과 업무-기술 적합성, 업무-기술 적합성과 지속 사용 의도는 유의미한 상관관계를 갖는 것으로 확인되었다. 본 연구 결과를 통해 인터넷전문은행 운영자에게 이용자 확보 및 유지 방안의 시사점 제공을 기대한다.

대화형 생성AI 서비스 사용자의 지속사용의도에 관한 연구: 과업-기술적합(TTF)과 신뢰를 중심으로 (A Study on User Continuance Intention of Conversational Generative AI Services: Focused on Task-Technology Fit (TTF) and Trust)

  • 안승규;안현철
    • 경영정보학연구
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    • 제26권1호
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    • pp.193-218
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    • 2024
  • 본 연구는 대화형 생성AI 서비스의 기술적 특성과 사용자의 과업 특성을 요인을 발굴하고 과업기술적합이 사용자 만족과 지속 사용에 미치는 영향을 분석하였다. 또한, 생성AI가 제공하는 정보에 대한 사용자의 믿음 정도를 나타내는 신뢰 변수가 과업-기술적합, 사용자 만족, 지속 사용 의도에 미치는 영향을 확인하였다. 본 연구에서 제안된 모형을 분석하기 위하여 연령대별 다양한 사용자를 대상으로 설문조사를 실시하였고 총 198부의 설문을 취합하여 SmartPLS 4.0을 이용해 분석을 실시하였다. 가설 검증 결과, 기술 특성 중 언어유창성과 상호작용성이, 과업특성 중 모호성이 과업-기술적 합을 매개로 사용자 만족과 지속사용의도에 유의한 영향을 미치는 것으로 확인되었다. 하지만, 기술 특성 중 창의성, 과업 특성 중 시간 유연성은 과업-기술적합에 유의한 영향을 미치지 못하였으며, 신뢰 역시 과업-기술적합과 지속사용의도에 직접적인 영향을 미치지 못하고 오직 사용자 만족에만 긍정적인 영향을 미침을 확인하였다. 이러한 본 연구의 결과는 대화형 생성AI 서비스를 개발하여 공급하려고 하는 공급기업이나 비즈니스 생산성 향상을 목적으로 생성AI 기술을 도입하려고 하는 기업들에게 유의미한 시사점을 제공해 줄 수 있을 것이다.

업무성과에 영향을 주는 업무용 모바일 어플리케이션의 주요 요인에 관한 연구 (An Empirical Study on the Influencing Factors of Perceived Job Performance in the Context of Enterprise Mobile Applications)

  • 정성훈;김기민
    • Asia pacific journal of information systems
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    • 제24권1호
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    • pp.31-50
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    • 2014
  • The ubiquitous accessibility of information through mobile devices has led to an increased mobility of workers from their fixed workplaces. Market researchers estimate that by 2016, 350 million workers will be using their smartphones for business purposes, and the use of smartphones will offer new business benefits. Enterprises are now adopting mobile technologies for numerous applications to increase their operational efficiency, improve their responsiveness and competitiveness, and cultivate their innovativeness. For these reasons, various organizational aspects concerning "mobile work" have received a great deal of recent attention. Moreover, many CIOs plan to allocate a considerable amount of their budgets mobile work environments. In particular, with the consumerization of information technology, enterprise mobile applications (EMA) have played a significant role in the explosive growth of mobile computing in the workplace, and even in improving sales for firms in this field. EMA can be defined as mobile technologies and role-based applications, as companies design them for specific roles and functions in organizations. Technically, EMA can be defined as business enterprise systems, including critical business functions that enable users to access enterprise systems via wireless mobile devices, such as smartphones or tablets. Specifically, EMA enables employees to have greater access to real-time information, and provides them with simple features and functionalities that are easy for them to complete specific tasks. While the impact of EMA on organizational workers' productivity has been given considerable attention in various literatures, relatively little research effort has been made to examine how EMA actually lead to users' job performance. In particular, we have a limited understanding of what the key antecedents are of such an EMA usage outcome. In this paper, we focus on employees' perceived job performance as the outcome of EMA use, which indicates the successful role of EMA with regard to employees' tasks. Thus, to develop a deeper understanding of the relationship among EMA, its environment, and employees' perceived job performance, we develop a comprehensive model that considers the perceived-fit between EMA and employees' tasks, satisfaction on EMA, and the organizational environment. With this model, we try to examine EMA to explain how job performance through EMA is revealed from both the task-technology fit for EMA and satisfaction on EMA, while also considering the antecedent factors for these constructs. The objectives of this study are to address the following research questions: (1) How can employees successfully manage EMA in order to enhance their perceived job performance? (2) What internal and/or external factors are important antecedents in increasing EMA users' satisfaction on MES and task-technology fit for EMA? (3) What are the impacts of organizational (e.g. organizational agility), and task-related antecedents (e.g., task mobility) on task-technology fit for EMA? (4) What are the impacts of internal (e.g., self-efficacy) and external antecedents (e.g., system reputation) for the habitual use of EMA? Based on a survey from 254 actual employees who use EMA in their workplace across industries, our results indicate that task-technology fit for EMA and satisfaction on EMA are positively associated with job performance. We also identify task mobility, organizational agility, and system accessibility that are found to be positively associated with task-technology fit for EMA. Further, we find that external factor, such as the reputation of EMA, and internal factor, such as self-efficacy for EMA that are found to be positively associated with the satisfaction of EMA. The present findings enable researchers and practitioners to understand the role of EMA, which facilitates organizational workers' efficient work processes, as well as the importance of task-technology fit for EMA. Our model provides a new set of antecedents and consequence variables for a TAM involving mobile applications. The research model also provides empirical evidence that EMA are important mobile services that positively influence individuals' performance. Our findings suggest that perceived organizational agility and task mobility do have a significant influence on task-technology fit for EMA usage through positive beliefs about EMA, that self-efficacy and system reputation can also influence individuals' satisfaction on EMA, and that these factors are important contingent factors for the impact of system satisfaction and perceived job performance. Our findings can help managers gauge the impact of EMA in terms of its contribution to job performance. Our results provide an explanation as to why many firms have recently adopted EMA for efficient business processes and productivity support. Our findings additionally suggest that the cognitive fit between task and technology can be an important requirement for the productivity support of EMA. Further, our study findings can help managers in formulating their strategies and building organizational culture that can affect employees perceived job performance. Managers, thus, can tailor their dependence on EMA as high or low, depending on their task's characteristics, to maximize the job performance in the workplace. Overall, this study strengthens our knowledge regarding the impact of mobile applications in organizational contexts, technology acceptance and the role of task characteristics. To conclude, we hope that our research inspires future studies exploring digital productivity in the workplace and/or taking the role of EMA into account for employee job performance.