• 품질경영학회지
• /
• 제25권4호
• /
• pp.16-26
• /
• 1997

Total quality management (TQM) is regarded as a tool for improving the competitiveness not only for a manufacturing sector, but also for overall national economy. Especially, TQM is recently implemented in public sector such as goverrment, education, and health care. In this paper, the a, pp.icability of TQM to health care sector is examined. For this study, the movements of TQM implementation in health care sector in developed countries such as United States and Japan are reviewed through literature study. As the result of this study, the TQM model in health care is suggested and the characteristics of the model are explained, and finally several steps to implement TQM in health care are summarized.

• 유통과학연구
• /
• 제18권1호
• /
• pp.47-57
• /
• 2020

Purpose: This study seeks to bridge between the research by Lawrence (1999) and Retegan (1992), where the focus of TQM on his studies rests on customer satisfaction. Whereas in this study trying to recompile TQM by involving the variables Innovation and competitive advantage to stimulate managerial performance improvement where performance measurements include various measurements such as financial performance, marketing performance, and production performance in the property industry. Research design, data, and methodology: Total sample are 105 respondents coming from middle to top level of management in the property sector in Indonesia. To empirically prove the results of this study using multiply regression analysis as a test tool for analysis. Results and Findings: The results of this study confirm that TQM has a positive effect on market competition, innovation, and company performance indirectly. However, it does not have a significant impact if it is directly related to TQM on company performance. In this case, TQM for property companies in Indonesia would not have been possible without the role of innovation and market competition. So that the managerial implications of this study also confirm that TQM is essential and feels obligatory to be implemented optimally.

• 품질경영학회지
• /
• 제31권2호
• /
• pp.69-81
• /
• 2003

TQM which has been applied to the industry area is widely accepted to the non-for-profit area and public sector. Especially educational institution including university and college has adopted TQM as a competitive weapon in several developed countries such as United States and United Kingdom. But there is no interest in the Korean educational area except for several colleges which have got ISO 9000 certification. In this study, we analyzed several best-practiced foreign colleges which have applied TQM to improve their competitiveness. Also, we tried to explore the applicability of TQM to the Korean educational area by developing TQM model for 'S' college.

• 품질경영학회지
• /
• 제28권1호
• /
• pp.151-174
• /
• 2000

Total quality management (TQM) has been adopted in the U.S. as a way of management strategies by private enterprises as well as by the public sector. The ultimate goal of all quality management techniques and strategies is to improve quality by reducing waste, improving production process, and involving all members of the company in quality management. The purposes of this study are to review the performance of TQM activities and, based on the results, practically examine whether TQM is necessary or not in enhancing the performance of medical service institutions (hospitals) by assessing the status of TQM activities of medical service institutions and comparing such activities. A questionnaire survey was conducted against employees working for general hospitals in Seoul and other provincial areas. The questionnaire contained organized questions that were answered in writing by the target employees. A total of 184 questionnaires were collected and analyzed. The results of this study are summarized as follows. First, TQM activities and performance were found to be positively correlated. Second, TQM activities and performance differed according to ownership types. Third, TQM activities and performance differed according to geographical locations. Fourth, TQM activities and performance differed according to leadership types.

• 품질경영학회지
• /
• 제35권1호
• /
• pp.52-60
• /
• 2007

The purpose of this study is to explorer some strategies for implementing successfully the qualify management for public policy (PPQM) in local government. Researchers for reaching at the purpose reviewed a literature on QM (or TQM) and PPQM in chapter II and suggested implementing strategies of local government's PPQM in chapter III. Implement strategies of local government's PPQM have to build a framework, establish an operating system, develop a customized PPQM's manual, and develop a capacity of local government's civil servant for implementing the PPQM and then build an evaluating system on the result of the PPQM's implementation in local government.

• 직업교육연구
• /
• 제30권4호
• /
• pp.221-239
• /
• 2011

본 연구는 기존의 현장에서의 공공부문 성과관리 실무교육이 새로운 제도에 대한 소개위주로 이루어져 왔고 이러한 새로운 제도들은 기존의 제도들의 문제점을 부각시키고 새로운 제도의 차별성을 강조하는데 치중한 나머지 공공부문 성과관리의 본질을 이해시키는데 어려움이 있다는 점을 강조한다. 이것은 결국 어떤 제도가 새롭게 도입되어도 성과관리제도 적용의 실패라는 반복적인 실수로 이어지게 된다. 이를 극복하기 위해서는 현장에서의 성과관리 교육 및 훈련이 제도의 소개차원이 아닌 비판적 토론과 논쟁을 유도할 수 있는 쟁점을 제공하여 공무원들이 이해하고 수용할 수 있는 방향으로 나아가야 한다고 강조한다. 이에 따라 성과관리 이론 및 실무적 관점에서 현장에서 교육되어져야 할 내용을 10가지 쟁점으로 분류하고 각각의 쟁점별로 구성원들이 토론과 논쟁을 통하여 내용을 이해하는 것이 중요하다는 점을 강조한다. 본 연구에서 제시된 10가지 쟁점들은 옳고 그름을 판단하는 것이 목적 이라기보다는 다양한 시각과 가치판단의 영역을 제시하기 위함이며 향후 성과관리 교육의 내용이 보다 내실 있게 이루어지기를 기대하는 것이다. 마지막으로 본 연구는 아무리 새로운 성과관리제도가 도입되어도 현장에서 공무원들이 성과관리의 본질을 이해하지 못하면 어느 제도도 성공적으로 정착할 수 없다는 점을 강조한다.