• 산업공학
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• 제16권3호
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• pp.362-374
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• 2003

The major objective of this paper is to empirically examine the effect of process maturity on the performance of industrial R&D projects. Process maturity, a fundamental concept of the Capability Maturity Model developed by Software Engineering Institute, represents the essential of Total Quality Management (TQM). Based on literature, our research model constructs process maturity in terms of structured process, goal setting and controlling, metrics, and process learning; and links it to the R&D performance that consists of technical, commercial and managerial successes. The model also includes firm size as a moderator of different effects that process maturity may have across firms. Measures for process maturity are based on the best practices identified in literature. Data are obtained from 77 successful R&D projects carried out by Korean manufacturing firms. Multiple regression and t-test are used to test proposed hypotheses. Findings are as follows. (1) In the R&D process, process maturity partially contributes to the performance of R&D projects. More specifically, goal setting and controlling-related practices drive both technical and commercial successes, while process learning-related practices drive commercial success. In contrast, traditionally emphasized elements such as structured process or metrics are found not to be significant. (2) The degree of process maturity is significantly higher in large firms. (3) Process maturity impacts on commercial success in the case of large firms, whereas it does on technical success in the case of small firms. The results imply that the TQM principles are partially associated with R&D performance, and the nature of benefit from high maturity could vary according to firm size.

• 중소기업융합학회논문지
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• 제6권3호
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• pp.7-12
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• 2016

본 연구는 TQM, ABC, ISO, BSC, IMS, SMA 및 벤치마킹과 같은 경영관리도구 및 기법을 국내 강소기업이 적용했을 때, 조직의 종합적인 경영성과에 어떠한 영향을 미치는가를 조사하고자 함에 목적이 있다. 조사는 국내 강소기업으로 선정된 중소기업을 대상으로 설문조사를 하여 기술통계, 상관분석, 회귀분석을 통하여 결과를 도출하였다. 연구결과 IMS, BSC, TQM의 기법은 폭넓게 사용되는 것으로 나타났으며 경영기법의 적용은 경영성과에 중요한 영향을 미친다는 사실을 확인하였다. 특별한 점은 BSC의 적용은 수익률, 고객만족도, 시장점유율 및 매출증대에 아주 중요한 영향을 미친다는 사실이다. 본 연구는 중견기업으로 성장하게 될 강소기업들에게 적정한 기법의 적용에 대한 경험적 증거를 제시함으로써 지속적 성과개선을 통한 경영성과향상의 기회를 제공할 수 있을 것이다.

• 품질경영학회지
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• 제44권3호
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• pp.639-648
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• 2016

Purpose: Existing precedent studies include success factors of individual management innovation activities constantly. However, those studies have limitations about the common key success factors of individual management innovation activities. Methods: For this study, we investigate the key success factors using literature research of the most typical management innovation activities adopted and implemented by many companies in Korea, such as 6sigma, TQM, Lean 6sigma, ERP, TPM, BPR, Project Management, System Engineering. Factors emerging repeatedly was combined into common factors and inherent factors that are necessary for the success of individual management innovation activities are designated to essential factors. Results: 'Essential factors for Six Sigma' consist of 5 items. Black belt operating system, personnel management system linkage, the correct management of the data, perform improvement projects associated with financial performance financial result, linked to financial performance improvement project, project progress management. 'Essential factors of TQM' are arranged 4 items. Quality team's independence and role, goal-setting, Quality Information System, corporate's philosophy of quality first. 'Essential factors of Lean Six Sigma' are the selection of value stream which is based on the customer needs and the value creation and identify the project based on the selected value in the company. 'Essential factors of ERP' are investigated 6 items. Ongoing system maintenance and upgrades, the measurement and support of user satisfaction, the operating systems and the policies for the maintenance, IT infrastructure, change adaption condition monitoring, focusing on improving business performance. 'Essential factors for TPM' are arranged 4 items. Motivated and energetic Bottom-Up, CEO's recognition of the importance facility management, long-term perspective of necessity and ongoing patience. 'Essential factors for BPR' are the pursuit of change process and the staff's sense of crisis management. 'Essential factors for Project Management' are the strategy that reduce the risk management skills through risk management and the understanding and organized management for the project participant's needs. 'Essential factors for System Engineering' consist of 2 items. The first is the design for the best balanced system with pre-analysis about the compromise the cost, schedule and the performance. The second is the analysis of large problem into small problems which can solved. We have found the solution considering components of the interface through the systematic perspective. Conclusion: Common factors and essential factors presented in this study will properly help to introduce the individual management innovation activities for the each business sector and implement management innovation. After this study, new literature research that reflect new studies should accomplish steadily.

• 프린팅코리아
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• 통권16호
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• pp.146-151
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• 2003

디지털경제는 고객의 시대라 말할 수 있으며 그 사업방식은 기업에서 고객 중심으로 이동하고 있다. 원가와 규모의 경제, 원자재 확보가 주요 중심사였던 대량생산 시대를 넘어 규격과 신뢰성, 내구성, 사후서비스를 강조하며 ISO14000, TQM, QS9000, ISO9000 등의 국제 인증이 강조되던 품질시대도 뒤로하고 글로벌시대를 맞아 차별화 된 제품, 빠른 회전과 신속배달, 개인화 서비스, 편리성, 사용의 용이성을 내용으로 하는 가상고객시대로 치닫는 것이다.

• Journal of Nutrition and Health
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• 제38권2호
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• pp.173-179
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• 2005

The study estimated employee satisfaction to apply TQM system to hospital foodservice management. A survey was mailed to foodservice employees of five general hospitals with more than 300 beds, three of them were independent and two of them were contract foodservice management. A total of 129 questionnaires were returned and analyzed for statistical analysis. Statistical analysis was completed using SPSS for chi-square test, t-test and Pearson's correlation. The results of this study showed that employees of contract foodservice presented higher scores than independent foodservice in interests, affection, importance of works. And achievement of work was significantly different between contract and independent foodservice employees (p < 0.05). The satisfaction of payment adequacy was lower for contract foodservice employees (p < 0.05). The employees of both contract and independent foodservice were satisfied with attitude of foodservice managers toward employee. Attitude scores of foodservice employees toward co-worker were higher in independent foodservice. Employees of independent foodservice showed higher scores for the attitude toward institution represented satisfaction. (Korean J Nutrition 38(2): 173～179, 2005)

• Industrial Engineering and Management Systems
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• 제7권3호
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• pp.228-244
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• 2008

ISO9000 set of standards has been widely applied in Iranian Automotive manufacturing industry. Regarding the effects of TQM and ISO9000 set of standards various studies have been conducted and different quantitative conclusions have been made. Due to lack of quantitative information, in many of the cases, using qualitative information becomes the best option. The qualitative nature of data in such cases, requires qualitative analysis methods that might lead to some challenging computational issues. This paper examines the impact of ISO9000: 2000 certification and its perceived benefits for an automotive manufacturing company. Using an empirical approach, the paper seeks to ascertain if certification has indeed improved the performance of the company. Our null hypothesis rotates around the effect of ISO9000: 2000 on the 4W's of an enterprise. To carry out the research, first we developed a couple of questionnaires including all criteria of ISO9000 and 4W's. Second, the questionnaires were discussed with two researchers knowledgeable in the field, and then submitted to the quality practitioners and executives of Iran Khodro Enterprise-a leading company in Iranian automotive manufacturing industry. Finally the null hypothesis was tested and the technology improvement dimensions were ranked through nonparametric tests. The results illustrated a reasonable cause and effect relationship, suggesting that ISO9000: 2000 has positive effect on the 4W's of company result. In this work we investigate the effect as technology improvement viz., the improvement of techno-ware, human-ware, info-ware, and organ-ware.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 1995년도 춘계공동학술대회논문집; 전남대학교; 28-29 Apr. 1995
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• pp.827-844
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• 1995

Total Quality Management (TQM) is the aggregated management philosophy for quality including production, operation, human resource, leadership, marketing, and etc. TQM is the advanced concept and philosophy rather than traditional "Quality Control" or "Quality Assurance". Nowadays, downstream costs has been increased, that made cost accountants' attention to costs of quality. Many countries have developed their own quality awards system in order to improve overall national quality level. The Deming Prize of Japan and Malcolm Baldrige National Quality Award (MBNQA) of United States are two representatives of quality prizes. We compared the two awards by means of their history, objective, coverage, and judging criteria. Deming Prize has a longer history than MBNQA. Deming Prize selects five winners a year, while MBNQA has two or three areas. The biggest difference is judgement criteria. The Deming Prizes focuses on statistical control which is a traditional quality control method, while MBNQA concentrates on modem business concept such as customer satisfaction. The suggestions to these awards are: evaluate more on information of quality; evaluate more on inter-functional relationship between quality control function and other link more financial success.e financial success.

• 품질경영학회지
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• 제35권3호
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• pp.1-20
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• 2007

International standards are established by the agreement of many nations' delegates that represent the opinions from all stakeholders such as suppliers, manufacturers, customers, beneficial groups, and governments. The international standards provide all stakeholders with a scientific basis that determines regulations regarding quality, health, environment and other necessary issues. Among many international standards, the well known ISO 9000 quality management system(QMS) has been installed in about 877,770 organizations in 161 countries up until now. This ISO 9000 QMS specifies requirements for detailed contents from supply of resources to delivery to customers for registering QMS certificate. This paper considers business values of ISO 9000 QMS by reviewing literature. We summarize issues related to installment and operation : motives, advantages, disadvantages, problems, obstacles, and lessons. We also summarize the integrated management system(IMS) issues and compare ISO 9000 with Total Quality Management(TQM). We present a comprehensive figure and tables based on the category of the main results of literature.

• 대한안전경영과학회지
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• 제13권1호
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• pp.143-150
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• 2011

과거의 기업은 단순 생산과 관리만으로 기업을 유지시켜 왔다. 그러나 오늘날 제품 소비자들은 다양하고 복잡한 요구를 하고 있고 기업은 소비자들의 욕구를 충족시키지 못하면 존속할 수가 없다. 따라서 기업은 다양한 소비자의 요구에 대한 사회적, 경제적 환경변화에 대응 할 수 있는 최적의 기본 방침을 수립하고 그것을 실천하는 경영전략 수립이 필요하다. 경영전략 수립은 기업경영성과에 영향을 주는 가장 중요한 요인이라 할 수 있는데, 경영전략 수립과 기업경영성과라는 두 요인 사이에는 또 다른 복잡한 관리체계가 작용한다. 즉 생산시스템과 전사적 품질경영활동, 구성원들에 대한 보상, 그리고 조직구성원간의 관계 등이 영향을 미치는 것이다. 본 연구는 기업의 경영전략과 관리체계인 생산시스템, TQM 활동과 종업원에 대한 보상이 경영성과에 어떠한 영향이 있는지를 파악하고 이것을 기반으로 실증적 자료를 수집하여 분석 검증함으로써 기업발전의 토대로 삼고자 한다. 자료 분석을 위하여 SPSS 통계 패키지를 이용하였고, 각 연구 가설과 연구 모형은 구조방정식을 이용하여 검증하였다.

• 유통과학연구
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• 제20권7호
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• pp.97-105
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• 2022

Purpose: This study aims to analyze and prove the effect of logistic capability and Total Quality Management practices on Micro, Small and Medium Enterprises (SME) performance directly or mediated by non-financial performance. Research design, data and methodology: This study tested the hypothesis using Hierarchical multiple regression analysis, the method of data collection in this study was using questionnaire, the sampling technique was purposive sampling technique, with SME that has been established for more than 5 years and manufacturing. The data analyzed were 180 respondents using SPSS 25. Results: The findings showed that logistic capability has direct and indirect effects on SME financial performance and has a positive effect on SME financial performance mediated by non-financial performance. While the total quality management practices have a positive effect on SME financial performance mediated by non-financial performance. Thus, companies can achieve maximum financial performance if they invest in developing employee knowledge and concerning on non-financial actions, such as employee satisfaction, innovation and proactively seeking market opportunities. Conclusions: In conclusion, one of the main factors that companies need to consider to improve financial performance is non-financial performance in mediating the effect of logistic capability and TQM practices on the financial performance of SMEs.