• Title/Summary/Keyword: System satisfaction

Search Result 4,246, Processing Time 0.029 seconds

Exploring the Moderating Effect of Interdependence on Performance and Satisfaction in Virtual Work Environment (품질 관점에서 가상 데스크탑 인프라(VDI)의 만족과 성과, 그리고 업무 상호의존성의 조절효과)

  • Lee, Hyejung;Lee, Jungwoo;Park, Jun-Gi;Lee, Yoon Gun
    • Journal of Information Technology Services
    • /
    • v.13 no.3
    • /
    • pp.93-110
    • /
    • 2014
  • With the explosive proliferation of smart devices that may be connected to the fast Internet, virtual desktop interfaces(VDI) are being implemented in enterprises allowing employees to work anywhere anytime in the same technological environment. As this kind of systems are intended to raise the work performance, a research model is constructed from the review of research literature on service quality and work design. The model consists of VDI system service quality (ubiquity, availability, compatibility, security and ease of use), system satisfaction, task performance and job satisfaction. As VDI is designed as a support system for cooperative work, the task interdependence adopted from the work design theory is postulated here as moderating the effect of user satisfaction on task performance and job satisfaction. 147 data points were collected by a survey of VDI users in a global firm and subjected to PLS analysis. Interestingly, ubiquity and compatibility seem to be not statistically significant for user satisfaction while availability, security and ease of use of VDI system are statistically significant. Task interdependence is found to be a relatively strong mediator between system user satisfaction and task performance, however, interestingly, the coefficient come out as negative. This may indicate that the influence of VDI user satisfaction on task performance would not be high in highly interdependent tasks. Considering that VDI is intended for supporting 'interdependence' in cooperative work, this finding is a bit surprising. In-depth discussions are made in the discussion followed by future research directions.

The Effects of Use Patterns and Service Quality on Performance and Use Satisfaction on Library Information System (도서관의 이용패턴과 서비스품질이 정보화성과지각 및 만족에 미치는 영향)

  • Jung, Hyung-Shik;Yeoum, Seoung-Yeoub
    • Journal of Global Scholars of Marketing Science
    • /
    • v.18 no.4
    • /
    • pp.217-244
    • /
    • 2008
  • Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfaction as well as the variety of library use patterns in the users' viewpoints.

  • PDF

An Effect on the Audit Quality and Customer Satisfaction by Information System Audit Style (정보시스템감리유형이 감리품질과 고객만족에 미치는 영향)

  • Kim, Dong-Soo;Kim, Hyun-Soo;Ahn, Yon-Sik
    • Journal of Information Technology Services
    • /
    • v.4 no.2
    • /
    • pp.23-32
    • /
    • 2005
  • Information system audit of Korea is different from that of the United States of America, Japan and so on. Information system audit improves the quality of information system. Information system audit of Korea carried out administrative branches. Recently Public sides required ordinary audit frequently. The reason is that the risk of information system project has increased. Examined closely relation between audit quality and audit style such as ordinary audit, fixed period audit, residence audit, and responsibility audit. And, wished to examine closely relation between audit quality and customer satisfaction. As research result, being effect factor that audit style keeps in mind in audit quality, also, audit quality in audit satisfaction, and was proved that exert effect that ordinary audit, report to the responsibility audit or sense of responsibility state keeps in mind in audit satisfaction.

A study on the possession state of dental CAD/CAM system and usage satisfaction (치과 CAD/CAM 시스템 보유 현황 및 사용 만족도 조사 연구)

  • Bae, Eun-Jeong
    • Journal of Technologic Dentistry
    • /
    • v.42 no.1
    • /
    • pp.45-53
    • /
    • 2020
  • Purpose: The purpose of this study was to investigate the current status and satisfaction of dental CAD/CAM system. Methods: A survey of dental technicians was conducted and a total of 353 responses were used for analysis. The satisfaction difference according to career was analyzed by ANOVA and tukey HSD (α = .05). Results: Satisfaction with the design program was 3.64 ± .86, the highest among all items. On the other hand, the satisfaction with price was 2.75 ± 1.02, which was the lowest. The difference according to career was statistically significant in the following items. Frequent breakdown, single crown margin, bridge crown margin, retentivity, price, A/S, equipment training (p<.05). Conclusion: As the materials applied to dental CAD/CAM are expanding and the types of prostheses are diversified, the use rate of CAD/CAM is continuously increasing. The dental CAD/CAM system will need to be improved in a way that will satisfy all patients, dentists and dental technicians.

Investigation of Job satisfaction, Organizational commitment and Factors of continuing work life for Nano-convergence employees

  • Lee, Hongki;Myoung, Sungmin
    • Journal of the Korea Society of Computer and Information
    • /
    • v.24 no.6
    • /
    • pp.151-158
    • /
    • 2019
  • In this paper, we analyzed the relationship between employment stability, wage level, welfare system, working condition, job satisfaction and organizational commitment in order to find out ways to develop and competitiveness of the nano-convergence industries. Through this study, we conducted the possibility of deriving organizational commitment by job satisfaction which is given through employment stability, wage level, welfare system, and working condition for continuing their work life. In order to find relationships between each concepts, we used a multiple regression analysis with job satisfaction and commitment as dependent variable and employment stability, wage level, welfare system, and working condition as independent variables. Through this study, it was expected to increase the organizational commitment through the job satisfaction of the employees if a changing method of employees management is centered on some tasks suggested for the sound working condition and efficient utilization policies.

The Effect of ERP System Quality on the System Use Satisfaction and on Individual and Organizational Performance (ERP시스템 품질이 시스템 사용만족도와 개인 및 조직성과에 미치는 영향)

  • Lee, JeongEun
    • Journal of Korea Society of Industrial Information Systems
    • /
    • v.23 no.4
    • /
    • pp.55-67
    • /
    • 2018
  • The objective of this study is to investigate the effect of ERP system quality factors on the system use satisfaction and on personal and organizational performances. For achieving this objective, we investigated the interrelationship among quality factors, use satisfaction and business performance in the companies which operate the ERP system using questionnaires, whereas many previous studies focused on general quality factors such as the relationship between system quality and use satisfaction on organizational performance. The difference between our study and previous studies is that we classified the information system quality into three categories (system quality, information quality, and service quality) before analyzing the respective relationship among three identified variables (use satisfaction, individual performance and organization performance). The result of this study proved that the system quality, information quality, and service quality considered as the ERP system quality factors have a positive effect on user satisfaction level, respectively.

A Study on Evaluating Learning Effects Based on Analysis of Satisfaction in E-learning

  • Kwon, Yeong-ae;Noh, Younghee
    • International Journal of Knowledge Content Development & Technology
    • /
    • v.5 no.2
    • /
    • pp.103-122
    • /
    • 2015
  • This study examined student satisfaction with e-learning experiences in order to determine which factors had the greatest impact on reports of satisfaction among students at Konkuk University. We surveyed 4,889 students enrolled in e-learning courses and analyzed 830 completed questionnaires to identify factors that influence student satisfaction with e-learning. Results showed significant correlations between system factors and satisfaction ($R^2=0.577$; p = 0.000). The system factor with the greatest impact on satisfaction was course attendance rate (0.224; p = 0.000).

Sizing System of Women's Ready-to-Wear - Satisfaction with the Somatotype & Fit of American Women's Ready-to-Wear - (여성복의 사이즈체계에 관한 연구 : - 미국인 성인여성의 신체만족도 및 기성복 맞음새만족도 -)

  • Kim, Hee-Sook
    • Fashion & Textile Research Journal
    • /
    • v.6 no.5
    • /
    • pp.655-659
    • /
    • 2004
  • The purpose of this study is to investigate the somatotype variation & satisfaction with the fit of ready-to-wear for American women. For this study, questionnaires were administered to 192 American women in Louisiana State areas. Employing a sample of 127 data were analyzed by using F-test. The results were as follows: In the satisfaction with the somatotype variation of American women, height items were increased and width items were decreased with aging. At neck, bust, waist, hip and sleeve circumferences, in the satisfaction with the fit of ready-to-wear, were decreased with aging, Correlation for somatotype variation & satisfaction with the fit of ready-to-wear was significantly positive. With aging, the satisfaction with the somatotype & fit of American women's ready-to-wear for sizing system was generally decreased.

Variables Affecting End-User Satisfaction in Application Market (최종사용자 만족도 구성요인에 대한 연구 : 어플리케이션 마켓을 중심으로)

  • Kim, Hyun-Mo;Park, Jae-Hong;Lee, Sang-Chul;Suh, Yung-Ho
    • Journal of Korean Society for Quality Management
    • /
    • v.40 no.2
    • /
    • pp.211-218
    • /
    • 2012
  • Over the last two decades, many information system researchers have developed the variables of information system using the measurement of user satisfaction. In context, this research developed the measurement of user satisfaction in smartphone application market and compared the difference of user satisfaction factors between Adroid market and App store. The results indicated that satisfaction of App store was more than that of Adroid market. The information system and customer-oriented factors of App store were higher than that of Adroid market.

A Study on the Satisfaction of Adolescent's Family Leisure for Family Intra-System and Leisure's Type: Middle School Students in DaeJeon (가족체계와 여가유형에 따른 청소년의 가족여가 만족도: 대전지역 중학생을 중심으로)

  • Lee, Young-Kwan;Song, Jin-Suk
    • Korean Journal of Human Ecology
    • /
    • v.16 no.4
    • /
    • pp.723-732
    • /
    • 2007
  • The purpose of this study was to analyze a casual relationship of satisfaction of Adolescent's family leisure in middle school students and related variables(parent's income, 5 days work per week, family intra-system, and leisure's type). Subjects were 200 middle school students. Instrumentation were questionnaires from the satisfaction of family leisure scale, family intra-system scale, and leisure's type scale. Data analysis was by mean, percentile, t-test, oneway-ANOVA, Pearson correlation, multiple regression, and stepwise multiple regression. The major findings of this study were as follow; First there was a significant different between family's income and leisure's type. Second, there was a significant different between family's income and family intra-system. Third, there was a positive related to family intra-system, leisure's type, and satisfaction of family leisure. Fourth, adaptability in family intra-system was the most predicting variable in satisfaction of family leisure.