• Journal of Korean Society for Quality Management
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• v.35 no.4
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• pp.26-37
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• 2007

The demand of ubiquitous home network system is rapidly increasing in Korea as each construction enterprise makes a huge effort to introduce it to apartment complex. However, the design of home network system is rather technology oriented than the customer focused. Lack of knowledge about customer needs is an obstacle in spreading the ubiquitous home network system to the market regardless of technology development. In this paper, we propose a HCSI(customer satisfaction index for home network system) using an SEM(structural equation model) where structural relationship among several factors influential on users' satisfaction is considered. This model enables to calculate the satisfaction index for target customer group so that one can provide necessary feedback information for improvement of the home network system used for each group.

• The Research Journal of the Costume Culture
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• v.11 no.4
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• pp.487-499
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• 2003

The purpose of this study was to suggest marketing strategies to internet fashion shopping malls identifying factors that customers consider important. Data were collected by survey questionnaire and the subjects were 322 men and women in their twenties and thirties living in Seoul and Kyung-gi. SPSS 10.0 package were used and reliability, frequency, cross tabulation, chi-square, paired t-test, ANOV A and Duncan test were conducted for data analysis. The results were as follows. I) Subjects placed the most importance on providing the precise and detail information of products but its satisfaction level was low. 2) Subjects considered the ‘low price’ very importantly but its satisfaction level of it was not high. 3) Subject's importance and satisfaction level of ‘point system’ were about an average. 'Point system' has to be activated by using systems such as 'point network system' by pointbanking co. as one of price-cutting strategies. 4) Internet fashion shopping mall users treated 'the security system of personal data' importantly while they were not sufficiently satisfied with the system. 5) Female placed more importance on design and color of products and suppliance of the trendy items.

• Journal of Korea Society of Digital Industry and Information Management
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• v.18 no.2
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• pp.49-59
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• 2022

This study aims to understand the effects of perceived usefulness, perceived ease, and expected matching on user satisfaction and continuous use intention for the learning management system (LMS). To this end, an online survey was conducted on K University students located in Chungcheongbuk-do, and 488 data were analyzed and utilized. First, it was found that the expected match of the learning management system had an effect on perceived usefulness and perceived ease. Second, it was found that perceived usefulness, perceived ease, and expected matching had an effect on user satisfaction. Perceived usefulness, user satisfaction and perceived ease of use were found to have an effect on the intention to continue using. It can be seen that the improvement of the quality of the university education system has an effect on the improvement of learners' learning effects and satisfaction. Accordingly, it is necessary to seek various ways to continuously manage the quality of the learning management system.

• Journal of Korea Society of Digital Industry and Information Management
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• v.18 no.1
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• pp.115-124
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• 2022

This study analyzed the intention of continuous use of the electronic attendance-absence system. Perceived ease of use, acceptance attitude, and user satisfaction variables were selected to analyze the factors affecting the intention of continuous use. To achieve the purpose of this study, a survey was conducted targeting students who had experience in using the electronic attendance-absence system at K University located in Chungcheongbuk-do. The use environment of the electronic attendance-absence system was non-face-to-face, and the questionnaires answered by 921 students were analyzed. The study results are as follows. First, perceived ease of use and acceptance of the electronic attendance-absence system were found to have a positive effect on user satisfaction. Second, it was found that the learner's perceptual ease, acceptance attitude, and user satisfaction for the electronic attendance-absence system had a positive effect on the intention of continuous use. This study is meaningful in that it identified the intention of continuous use based on the experience of the electronic attendance-absence system in a non-face-to-face environment.

• Journal of Preventive Medicine and Public Health
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• v.33 no.4
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• pp.436-448
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• 2000

Objectives : To identify the factors affecting users' satisfaction with the Order Communicating System(OCS) and to highlight the factors important for the successful establishment of OCS. Methods : A Users Satisfaction survey was sent to 4,513 people, consisting of 1,503 doctors, 2,379 nurses, 255 pharmacists and 370 administrative workers in 16 hospitals which had introduced OCS. The response rate was 63.9%. Measurement of users' satisfaction was peformed with the instrument which was used in Doll's study. Some aspects of Doll's instrument were adjusted according to the aims of this study. The classifying sections of this survey included age, job and status classification, computer experience, OCS education, duration of daily OCS use, type of order entering, number of personnel in the Hospital Information System's department, cost of OCS, problem frequency, proportion of work managed by hand, OCS type, and Hospital establishment type. Results : There was a positive correlation between satisfaction level and managerial status throughout all job classifications. Irrespective of the importance of OCS education as a factor relating to users' satisfaction, the additional work load caused by OCS lowered users' satisfaction. Different factors affected users' satisfaction according to job and status classification. The composition of factors affecting the pharmacist and administrative worker satisfaction levels was simpler than that of the doctor and nurse levels. There were no statistically significant differences between the actual computer experience duration of daily OCS use and users' satisfaction with OCS. Conclusions : There was an understandable relationship between users' attitude to OCS and factors affecting users' satisfaction. The results of this study could be used as a basis for the successful expansion of the operation of OCS. But more detailed studies on users' satisfaction and further improvements of methodologies are required for the successful establishment of OCS.

• Journal of Families and Better Life
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• v.14 no.4
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• pp.71-84
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• 1996

The purposes of this study were to classify the family types based on the intra system dynamics and to examine sociodemographic backgrounds and the life satisfaction of these families. The data were collected by means of questionnaire distributed to a stratified sample of 544 housewives in Seoul who lived with housbands and children. The questionnaire included FACES II and III Communication Scale managerial behavior scale and life satisfaction Scale. Frequency percentile mean correlation factor analysis cluster analysis one-way ANOVA with scheffe test and chi-square test were used to analyze the data. This study had resulted in four major findings. The first was that highly positive relationships were found among four intra system dynamics elements. The first was that highly positive relationships were found among four intra system dynamics elements. The second finding was that families were clustered by four types named personal-oriented enervated dynamic and managerial-orien ed family. The third finding was that the four types of family were influenced by education level and job of husbands and family income. The last one was that the differences in life satisfaction were found among four types of family. The housewives of dynamic family type showed the highest level of satisfaction whereas the lowest level of life satisfaction was found among housewives of enervated family type. The recommendations for future esearch and better ways to educate and counsel families were suggested.

• International Journal of Knowledge Content Development & Technology
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• v.10 no.2
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• pp.71-90
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• 2020

Recently, as the pandemic COVID-19 has been spread worldwide, international research cooperation has come to the fore to overcome the crisis and develop treatments. Currently, in Korea, with the support from the Ministry of Education and the Korea Research Foundation, the International Research Cooperation Information Center operates an online service system for international research cooperation as a venue for sharing results among international research cooperation researchers and invigorating such research. However, since Korea's performance in international research cooperation is still poor, actively pursuing measures to improve professionalism and diversity based on international cooperation is deemed necessary. Therefore, in this study, factors influencing the level of satisfaction with international research cooperation online service systems were identified, and measures to increase the satisfaction of international research cooperation online service were proposed based on the analysis results. Design of the system quality factors, accuracy and consistency of the information quality factors, and professionalism of the service quality factors were verified to have a significant effect on the satisfaction with international research cooperation online service systems. Accordingly, further strengthening the aspects of design, accuracy, consistency, and professionalism was proposed as a way to increase the satisfaction of international research cooperation online service systems.

• The Journal of Industrial Distribution & Business
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• v.11 no.10
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• pp.27-38
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• 2020

Purpose: The public sectors including government and public organizations have put an efforts to improve the quality of people's lives by providing enhanced services. The purpose of this paper is to investigate the factors that affect job attitude, job satisfaction, and job performance in the public sector, that are rarely examined by previous studies. Research Design, data, and methodology: The following research questions have been proposed: i) how do payroll system, personnel management system, cooperative working environment, and self-efficacy affect job attitude?; and ii) how does job attitude affect job satisfaction and performance? This paper used a survey through an online platform and collected data randomly from five classified public institutions. This study applied regression analysis and ANOVA. Results: This study found that cooperative working environment and self-efficacy had significant impacts on job attitude, while payroll system and personnel management system did not affect job attitude. Overall job attitude affected both job satisfaction and performance. Conclusions: The results provide policy implications to the public sector which factors should be considered to improve job attitude, job satisfaction, and job performance. The results also provide managerial implications how such efforts ultimately improve service quality to the citizens.

• Korean Journal of Human Ecology
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• v.17 no.1
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• pp.127-139
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• 2008

The purpose of this study is to examin wearing satisfaction and needs of the caregivers' uniforms. The questionnaire survey was conducted on 303 who are serving in the geriatric hospital and general hospitals in Seoul and Gyeonggi, Chungcheong region. It was coherently found on the whole that the irrelevance to the fitness of size system influenced the discomfort, and the relation between discomfort and satisfaction revealed negative-correlation, and the higher the discomfort is and the lower satisfaction is, the higher their improvement needs are. Particularly, the higher the discomfort on the fitness of size system is and the lower its satisfaction is, the higher the improvement needs on the size system and activities are. As a result, the clothing construction and the selection of materials for the complement of the fitness and discomfort's incongruity is required. Namely, the yoke of the back area and the various detail for the activity, the materials satisfying stretch, good-touch, antibiotic functionality, and the expansion of the size system are needed.

• Journal of Digital Convergence
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• v.15 no.3
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• pp.119-128
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• 2017

This study analyzed the effects of job characteristics and empowerment on job satisfaction of ERP system users of small/medium manufacturing & service businesses. In the results of analysis, the detailed factors of job characteristics such as efficiency, authority delegation, and complexity were significant influence factors on ERP users' job satisfaction while the factors of empowerment such as task impact, self-determination, and task meaning had positive effects on users' job satisfaction. However, competence did not have positive effects on job satisfaction. The results of this study showed that most of the ERP system users of small/medium businesses were satisfied with their own jobs.