• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.18 no.1
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• pp.27-42
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• 2019

It is not easy to evacuate when people face with emergency situation in deep underground space because space perception and synthetic judgement are readily lowered. In stead of evacuating safely outside within the given time, evacuation safety zone is required to be designed and installed. In this study, PATS (Pedestrian movement based Assessment Toolkit for Simulation) is applied to build a comprehensive and analytic framework for seeking the optimal (or proper) numbers and locations of evacuation safety zone. With two scenarios of emergency situation at intermodal transfer center with the 6 floor in underground, the problematic location on the evacuation path has been identified and the proper locations has been presented.

• Journal of the Korea Society of Computer and Information
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• v.14 no.9
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• pp.167-177
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• 2009

As the service quality has been reconsidered in public sector as well as private enterprises, the need for public sectors to adopt principle and practices of private sectors is concerned with customer-focused approach, the different business culture of public service organizations makes it difficult to improve service qualify. Also, Since concept of service contains intangibility, heterogeneity, Simultaneousness and perishability, it makes peoples more difficult to measure service quality. Therefore, this study proposes synthetic Administrative Service duality Index(ASQI) using fuzzy set theory and analytic hierarchy process to evaluate the service qualify in subjective environment. In ASQI model, Fuzzy set theory helps to measure the ambiguity of concepts that are relative to human being's subjective judgement. Also, this study utilizes AHP method to evaluate the preference weights of service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy) for customers.