• International Journal of Quality Innovation
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• v.4 no.1
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• pp.116-130
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• 2003

The gap-based SERVQUAL model is a popular service quality determinant due to its superior diagnostic capacity over alternative explanatory frameworks. However, some researchers criticize the performance of the SERVQUAL model and propose alternative service Quality measurement constructs. Nevertheless, it is argued that the superior diagnostic capacity of SERVQUAL is its key strength; and that any criticism made of it when making comparison with alternative models does not reflect the differing nature of scales of statistical analysis. Arguably, the only limitation of a gap-based model is misinterpretation of customers' evaluation and perception of a service. In this research, the gap score is transformed into a ratio score. Also, empirical tests and implications are presented to support this alternative contribution to the body of knowledge.

• Journal of Korea Society of Digital Industry and Information Management
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• v.13 no.1
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• pp.37-48
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• 2017

As the risk of technical leakage is increasing, technology protection support systems for small and medium-sized businesses have gained attention. This paper analyzed the perception gap of the user and policy-maker regarding technology protection support systems. First, to identify key elements of technology protection support systems and construct measurement factors, interviews with experts are conducted. Then, surveys are conducted to analyze the perception differences between the users and policy-makers. Factor analysis and ANOVA have been utilized to analyze survey results. The result shows that the perception gaps exist in the following areas: management system, cost reduction, copyright protection, customer satisfaction, leakage prevention, and awareness. To enhance the effectiveness of technology protection support systems, this paper suggests technology protection support systems should be customized in terms of the company's size and type of busines.

• Proceedings of the KIEE Conference
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• 1996.07a
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• pp.83-85
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• 1996

Major cause of defects in steam generator tubes at nuclear power plant is the accumulation of magnetite and other byproducts of corrosion in the crevice gap between support plates and tubes. Since damaged tubes result in contamination of the secondary coolant by the radioactive primary coolant, they represent a safety hazard. Early detection of magnetite buildup is, therefore, imperative in order to take remedial measures such as chemical flushing. Although the eddy current testing is being used for the inspection of steam generator tubes, the interpretation of resulting signals is generally a difficult task. This paper uses the phase of sensor coil emf as the test signal to find a way of easier signal interpretation. Numerical study using FEM shows that the shape of resulting signal is good for identifying the relative position of the probe to the support plate, and for discreminating the different shapes and degrees of magnetite buildup in the crevice gap region.

• Korea Journal of Hospital Management
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• v.19 no.2
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• pp.22-33
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• 2014

The purpose of this study was to support for quality improvement of educational curriculum on hospital administrator through the comparison of competence of new employee and need of field experts based on NCS. The participants of this study were implemented the self-report survey about competency and need on job skills of hospital administrator. According to the comparison, it is defined the point that is needed curriculum improvement and the competency gap between hospital and university hospital. This is support to be establish the base for the qualified education and training program for hospital administrators. NCS is useful as standardized tool for identify the gap between need and competency and as suggestion for education improvement of hospital administrator.

• The Journal of the Convergence on Culture Technology
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• v.9 no.6
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• pp.33-39
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• 2023

Although COVID-19 has transitioned to a level 4 infectious disease in 2023 and has entered a stable trend, in special education settings, the importance of supporting the academic and social development gaps of students with disabilities caused by non-face-to-face learning situations such as remote classes during the COVID-19 period is emerging. there is. Accordingly, in this study, in order to identify and support the educational status and academic deficits of students with disabilities after COVID-19, we conducted a survey targeting 2,214 special education teachers in 17 cities and analyzed the results. As a result of the study, due to COVID-19, the developmental delay and educational gap in students with disabilities in terms of academics, emotions, and behavior deepened, and there was a high demand for manpower support, psychological counseling, and medical support for emotional behavior as a way to support this. Based on the results of this study, follow-up results were proposed.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.16 no.9 s.114
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• pp.904-911
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• 2006

A modified energy method for the fretting wear of the steam generator tube is proposed to calculate the wear-out depth between the nuclear steam generator tube and its support. Estimation of fretting-wear damage typically requires a non-linear dynamic analysis with the information of the gap velocity and the flow density around the tube. This analysis is very complex and time consuming. The basic concept of the energy method is that the volume wear rate due to the fretting-wear phenomena Is related to work rate which is time rate of the product of normal contact force and sliding distance. The wearing motion is due to dynamic interaction between vibrating tube and its support structure, such as tube support plate and anti-vibration bar. It can be assumed that the absorbed work rate would come from turbulent flow energy around the vibrating tube. This study also numerically obtains the wear-out depth with various wear topologies. A new dissection method is applied to the multi-span tubes to represent the vibrational mode. It turns out that both the secondary side density and the normal gap velocity are important parameters for the fretting-wear phenomena of the steam generator tube.

• Transactions of the Korean Society of Pressure Vessels and Piping
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• v.11 no.2
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• pp.68-74
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• 2015

Time domain response analysis for vibro-impact nonlinear behavior of multi-span tube with loose supports was performed using commercial FEA code and user subroutine. Support geometry of multi-span tube with a finite gap is realistically modeled by analytical rigid surface. Model of hydrodynamic force is based on the Qusai-steady model which accounts for the inclined angle of relative flow velocity and time delay between flow force and resulting tube motion. During tube vibration from flow loading, impact and friction at the support location is simulated using commercial FEA code with master slave contact algorithm. Analysis results has reasonable agreement with those of references and test experience. Plan of further refinement of analysis model and future test verification is briefly introduced.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.149-160
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• 2010

In order to assure universal information access right, the present regional gap of public library infrastructure needs to be examined in Korea. The purpose of this study is to propose an effective government financial support policy to local government to bridge the regional gaps among 16 Korean wide autonomous communities. For that purpose, this study analyzed some of the per library and per capita measures, surface areas, number of librarians, number of books, total budgets and budgets for materials, etc, available in the National Library Statistics System. Then, this study reviewed changes and problems in new government financial support systems which started from 2010. Based on the results, a reformation plan of the current government financial system to national subsidy program was proposed.

• Asian Journal of Business Environment
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• v.3 no.2
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• pp.5-15
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• 2013

Purpose - This pilot study explores the gap between venture capitalists and young business graduates in Pakistan. Though the young graduates remain enthusiastic about choosing entrepreneurship as a profession, their success is subject to financial constraints. Research design, data, methodology - We administered a Likert-scale based questionnaire to 200 business graduates from June to July 2012, and interviewed ten venture capitalists from Islamabad and Lahore-two highly business oriented cities of Pakistan-to collect the data. The survey participation was on a voluntary basis without any financial sponsorship. Findings- There is a communication gap between the two parties (venture capitalists and business graduates), and a lack of trust in the entrepreneurial education and training offered in the educational institutions in Pakistan. The study, however, reveals the leading role of the Government in reducing this gap through certain measures. Conclusions - Some measures that can reduce the gap between venture capitalists and young graduates are: association of business schools with industry; financial institutions'initiatives to financially support the small and medium level projects of the economics and business students during their studies; establishment of placement bureaus in the business schools; and organization of regular open houses in the universities.

• KIEAE Journal
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• v.13 no.3
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• pp.121-128
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• 2013

There is a rental housing policy in Korea to support low income citizen. However, the living condition of tenants through this rental program is not work for improving, unlike the initial purpose of providing rental housings. Rental housings, which were planned to improve the residential welfare and enhance self-reliance ability of low income groups and the elderly. It's not effective any more in terms of policy purpose. To solve this problem, plans are needed to support for the construction by Farm-Housing(FH) so that the residents of can support their self-reliance by promoting creating jobs and cooperation. This paper analyze and propose some solution in terms of legal system, financing and streamlining of planing process and permission to support FH program. The paper focus purpose to help identify a new area through such proposals and retain a power of leading technology by bridging the gap between the realistic aspect and ideal aspect.