• 가정∙방문간호학회지
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• 제19권1호
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• pp.11-18
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• 2012

Purpose: The aim of this study is to evaluate the efficiency of the outpatient clinics in a hospital, using DEA. Methods: Data were collected using an activity-based costing system, medical information system, and annual reports of customer satisfaction management team of a general hospital in a city. The input variables were the number of doctors, the number of nurses, and the number of staffs. The output variables were the number of treatment times, the number of outpatient clinic patients, the total profits from outpatient clinic, the patient's satisfaction score, and the number of re-visit appointments. EMS Window version 3.1 was used to measure the efficiency score and benchmarking analysis. Results: The average efficiency score of 24 outpatient clinics was about 82.01%. Thirteen outpatient clinics had 100% efficiency score among them. The lowest efficiency score was 57.56%. Conclusion: According to these results, we found that, generally, outpatient clinics were operated very efficiently. However, some outpatient clinics had low efficiency and they needed specialized outcome improvement strategies. To increase the efficiency of inefficient outpatient clinics, we will recommend using results of DEA, as a benchmark point of the most efficient outpatient clinics.

• 한국컴퓨터정보학회논문지
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• 제20권12호
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• pp.53-59
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• 2015

In this paper, we developed a Hospital Information System in which the business process is formalized and a wire/wireless integrated solution is used. This system consists of the administration office program, the medical office program, the ward management program and the rounds management program. The administration office program can enroll and accept patients, issue and reissue the RFID card. The medical office program inputs a medical examination and treatment, outputs a diagnosis, requests a hospitalization, retrieves the record of a medical examination and treatment, assigns the corresponding examination room to the accepted patients, and updates the number of an waiting patient and a patient number according to the examination room on real time. The ward management program handles hospitalizations and leaving hospital, a nurse's note, and an isolation ward monitoring. The rounds management program handles a medical examination and treatment, and a leaving hospital using PDA. This developed system can be built at low cost and increase the quality of the medical services highly by making it automated the medical administration automation. Also the small number of the medical staffs can manage the inpatients efficiently by using the monitoring functions.

• 한국언론정보학보
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• 제36권
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• pp.135-161
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• 2006

이 논문은 $\ulcorner$독립신문$\lrcorner$의 편집에 어떠한 인물들이 참여하였는가를 규명해 보려는 것이다. 이 문제에 대해서는 그동안 학계의 논의가 매우 부족한 가운데 서재필 자서전 등의 단편적이고 일방적인 기록에 의해 서재필 중심으로 해석하는 경향이 지배적이었다. 이 논문에서는 지금까지의 연구 성과와 밝혀진 자료들을 종합하고 재해석하며 일부 새로운 자료들을 토대로 해서 이 문제에 체계적인 접근을 시도해 보았다. 본 연구에서 사용하게 될 새로운 자료는 서재필의 중추원 고문 계약과 관련된 문서, 선교사 헐버트의 참여와 관련된 그의 서한들, 그리고 아펜젤러의 역할을 언급한 서재필의 편지 등이다. 본 연구의 결과 독립신문에 참여했던 것으로 밝혀진 인물은 서재필, 주시경, 윤치호, 헐버트, 손승용, 이준일, 아펜젤러, 엠벌리, 콥 총 9명이었다. 서재필을 포함한 한국인이 5명이고 외국인이 4명이었다. 이중 사장이나 주필의 역할을 맡았던 사람은 시간적 순서대로 서재필, 윤치호, 아펜젤러, 엠벌리이다. 그밖에 주시경과 손승용이 초창기부터 편집에 참여했으며 헐버트는 영문판 편집일을 초창기 몇 달간 맡았었다. 이들 중 손승용이 유일하게 창간부터 폐간까지 계속 참여했던 인물인 것으로 보인다. 이준일은 회계 업무를 맡았으며 콥은 일시적으로 교정 등의 업무를 도와주었다. 이들 중 헐버트와 콥은 정식 직원은 아니었다. 헐버트는 비공식적인 계약에 의해 초창기에 잠시 참여하였고 콥은 일시적으로 교정을 도와준 인물이다.

• 디지털융복합연구
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• 제19권9호
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• pp.105-114
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• 2021

본 연구는 병원의 조직구성원들을 대상으로 긍정심리자본이 조직시민행동에 미치는 영향에서 직무배태성의 매개효과를 분석하였다. 연구의 대상은 대전광역시, 충청남·북도, 세종자치시 소재의 병원 등에 근무하는 의사, 간호사, 의료기사, 보건행정직원 및 기타 의료서비스직원을 대상으로 하였으며 453부를 가설검증에 이용하였다. 연구의 결과를 요약하면 다음과 같다. 첫째, 긍정심리자본은 조직시민행동에 정(+)에 유의한 영향을 미치고 있는 것으로 나타났다. 둘째, 직무배태성의 적합성과 연계가 조직시민행동에 정(+)의 유의한 영향을 미치고 있는 것으로 나타났으나, 희생은 조직시민행동에 유의한 영향을 미치지 않는 것으로 나타났다. 셋째, 긍정심리자본과 조직시민행동간 직무배태성의 적합성과 연계가 매개효과가 있는 것으로 나타났으며, 희생은 매개효과가 나타나지 않았다. 이러한 결과는 조직시민행동에 긍정심리자본이 직무배태성의 적합성과 연계를 통해 긍정적인 영향을 미친다는 점에서 직무배태성의 역할에 대한 새로운 접근이 필요하다 할 것이다. 따라서 조직에서는 직무배태성의 활용에 대한 핵심적인 요소에 집중해야 할 필요성이 있다.

• 한국의류학회지
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• 제31권3호
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• pp.387-397
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• 2007

Due to the recent trend of relationship marketing and characteristics of the apparel retail industry that relys heavily on employees' performance, internal marketing toward the employees gives a critical influence on firms' overall performance. This study is aiming at the factors of internal marketing and relationship management that enhance positive attitude toward change. A survey questionnaire was developed and about two hundreds department store sales staffs working for apparel brands participated in the empirical study. Factor analysis ensured the existence of five aspects of internal marketing: educational training, internal communication, power endorsement, management capability and incentive system. Results indicated that age, marital status, years of employment, position rank, and salary types of salespersons had significant influence on internal marketing factors. Incentive system had significant influence on internal customer relationship management. Internal customer relationship management had significant impact on employees' attitude toward change. Educational training had significant influence on employees' perceived importance of change. Educational training, power endorsement and incentive system affected employees' perceived outcome of change.

• 가정∙방문간호학회지
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• 제27권1호
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• pp.64-81
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• 2020

Purpose: The purpose of this study was to identify manpower acquisition strategies of nurse and nurse aide in long-term care Method: The study was proceed using following three stages: to explore workforce status and labor environment with database analysis, literature reviews, to explore the best practices, practical experiences with expert interviews, with focus group interview, to identify problems and present acquisition strategies Results: Acquisition strategies were increasing of pay, improvement of working condition, development of practical educational program, diversification of entry paths, establishing clear roles for nursing staffs, diversification of training program. Conclusion: We found that the acquisition strategies of nurse and nurse aide can be as an useful methods to increase manpower in long-term care for higher quality of services and care.

• 한국병원경영학회지
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• 제8권1호
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• pp.81-94
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• 2003

This paper aims at developing a prediction model and analyzing a sensitivity for the outpatient's overall satisfaction on utilizing hospital services by using data mining techniques within the context of customer satisfaction. From a total of 900 outpatient cases, 80 percent were randomly selected as the training group and the other 20 percent as the validation group. Cases in the training group were used in the development of the CHAID and Neural Networks. The validation group was used to test the performance of these models. The major findings may be summarized as follows: the CHAID provided six useful predictors - satisfaction with treatment level, satisfaction with healthcare facilities and equipments, satisfaction with registration service, awareness of hospital reputation, satisfaction with staffs courtesy and responsiveness, and satisfaction with nurses kindness. The prediction accuracy rates based on MLP (77.90%) is superior to RBF (76.80%).

• 한국사회복지학
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• 제59권2호
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• pp.223-249
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• 2007

학제간 팀 접근을 통해 사회복지서비스를 제공하는 의료현장에서는 의료팀의 사회복지사 역할에 대한 명확한 인식과 기대를 파악하는 것이 사회복지사의 효과적인 역할수행에 매우 중요하다. 이에 본 연구는 의사, 간호사, 영양사 등의 의료팀성원을 대상으로 의료사회복지사의 역할에 대한 인식유형과 각 유형의 특성을 Q방법론을 활용하여 조사하였다. 연구결과 의료사회복지사에 대한 인식은 심리사회적 상담자 유형, 자원개발 및 연결자 유형, 복합기능수행자 유형의 3가지 유형으로 도출되었다. 이상의 결과를 바탕으로 의료사회복지실천의 함의를 찾아보았다.

• 근관절건강학회지
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• 제25권2호
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• pp.84-91
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• 2018

Purpose: The purpose of this study was to identify the types of violence experienced by small and medium sized hospital nurses. Methods: Data were collected from March 1 to 30, 2017, using self-report questionnaires. Responses from 87 nurses were analyzed using descriptive statistics, $x^2$ test, Fisher's exact test, t-test. Results: The majority of the respondents experienced violence from patients (60.2%), visitors (25.5%), doctors (12.2%), and other staffs (2.0%). Verbal violence (80.5%) and physical threats (74.7%) were more frequent than physical violence (25.3%). Violence occurred throughout the hospital. However, verbal violence ($x^2=20.85$, p=.005) and physical threat ($x^2=20.80$, p=.006) were statistically significant according to the department. Violence occurred most frequently in surgical ward, followed by artificial kidney room, emergency room, and outpatient department. Conclusion: Most nurses are exposed to frequent violence. These results suggest that hospital should improve the respective organizational cultures and develop promotional programs and administrative policies to prevent violence. Also, hospitals should develop of violence intervention policies and education programs and counseling programs for nurses.

• 대한안전경영과학회지
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• 제11권1호
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• pp.155-164
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• 2009

Recently there has been many researches of performing arts, the concepts of performance products or mechanism have been gradually established. However, compared to the research of public performance itself, the research of its consumer still stays on the basic stage and it is difficult to apply to the business. Therefore the needs of the related research has continued being insisted among the staffs. This study raises points that the recent performance business still focuses on providers. Moreover it notices the urgent needs of the consumer orientation strategies and the changes of marketing in the performance business. Therefore it needs to understand the performance consumers and to research how they can be satisfied with the performance according to their types. This dissertation, thus, is to find out the evaluation method of theatre service qualities and the relations between the theatre service qualities by size and customer satisfactions to suit for the customer oriented marketing paradigm, and to present a suggestion that requires for establishment of service marketing strategies for theatre, the place for performing arts.