• Journal of the Korea Institute of Information Security & Cryptology
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• v.19 no.3
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• pp.133-142
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• 2009

Although the average amount of spam users receive a day is statistically decreasing in Korea, they still complain of spam and insist there is a gap between the amount of spam users receive in reality and the amount of spam the users feel due to spam. This study analyzes the cause of the gap and suggests the way of complementing the traditional measure of the amount of spam receipt. In addition, we provide the conceptual framework of 'spam management index' that explains the overall spam counteract performances from the users' point of view. Especially, we develop the method of measuring 'spam stress' which can be used as an qualitative output element. Finally we apply the model in Korea to develop spam counteract policies.