• Journal of Distribution Science
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• v.22 no.2
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• pp.31-40
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• 2024

Purpose: This study aimsto assert trust as an important mediator in the service business. The research topic relatesto service businesses that have low exposure to comparative information and weak consumer positions in terms of law, such as the beauty clinic businesses in Indonesia. Research design, data, and methodology: This study uses explanatory and purposive sampling. A survey was conducted among 268 Indonesians, collected by distribution via Google Forms. The hypotheses were tested using AMOS software. Results: The results indicate that trust did not have a significant role in mediating brand awareness, service quality, and price perception on revisit intention, but only mediated satisfaction. Furthermore, this study discloses the neutralization attitude and dissonance behavior represented by trust mediation. Conclusions: These findings attempt to expand the literature on the role of trust in the service business. However, the beauty clinic businessin Indonesia infers misbehavior. Misbehavior is caused by vulnerable conditionsin which consumers are unable to share their experiences with other consumers. The reason is that the defamation law in Indonesia is often implemented in the wrong direction. This must be corrected so that consumers obtain their rights and create a mutually beneficial relationship between beauty businesses and consumers.

• The Journal of Industrial Distribution & Business
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• v.15 no.7
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• pp.1-9
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• 2024

Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

• The Journal of Information Systems
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• v.27 no.1
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• pp.43-65
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• 2018

Purpose The emergence of mobile applications has simplified our life in various ways. Regarding tourism activities, mobile applications are already efficient in providing personalized tourism related information and are very much effective in booking hotels, flights, etc. However, there are very few studies on classifying the actual service requirements and improving the customer satisfaction in mobile tourism applications. The purpose of this study is to implement a practical mobile tourism application. To serve the purpose, we classify and categorize the service requirement of mobile tourism applications in Korea. We employed Kano model and analytic hierarchy process (AHP). Specifically, we conducted a focus group study to find out the service requirements in mobile tourism applications. Design/methodology/approach The data for this study were collected from Koreans and Foreigners who has the experience using mobile tourism applications. Participants needed to be familiar with mobile tourism applications because such users may be more aware of the mobile tourism applications services. We analyzed 147 valid data using Kano model and conducted AHP analysis on five experts in the field of tourism using Expert Choice software. Findings In this paper, we identified the 17 service quality requirements in the mobile tourism applications. The results reveal that the service requirement such as Geo-location map, Multilingual option, Compatibility with different operating systems were unavoidable service, absent of such requirements leads to the dissatisfaction. Based on the results of the integrated application of both Kano model and AHP analysis, this study provide specific implications for improving the service quality of the mobile tourism applications in Korea.

• Journal of Internet of Things and Convergence
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• v.6 no.3
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• pp.39-44
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• 2020

In this paper, we propose a SDN-based fog computing service mobility support scheme. Fog computing architecture has been attracted because it enables task offloading services to IoT(Internet of Things) devices which has limited computing and power resources. However, since static as well as mobile IoT devices are candidate service targets for the fog computing service, the efficient task offloading scheme considering the mobility should be required. Especially for the IoT services which need low-latency response, the new connection and task offloading delay with the new fog computing node after handover can occur QoS(Quality of Service) degradation. Therefore, this paper proposes an efficient service mobility support scheme which considers both task migration and flow rule pre-installations. Task migration allows for the service connectivity when the fog computing node needs to be changed. In addition, the flow rule pre-installations into the forwarding nodes along the path after handover enables to reduce the connection delay and service interruption time.

• Journal of KIISE:Software and Applications
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• v.35 no.2
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• pp.91-104
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• 2008

Service-Oriented Computing (SOC) is the development method that published services are selected and composed at runtime to deliver the expected functionality to service clients. SOC should get maximum benefits not only supporting business agility but also reducing the development time. Services are selected and composed at runtime to improve the benefits. However, current programming language, SOC platforms, business process modeling language, and tools support either manual selection or static binding of published services. There is a limitation on reconfiguring and redeploying the business process to deliver the expected services to each client. Therefore, dynamic selection is needed for composing appropriate services to service clients in a quick and flexible manner. In this paper, we propose Dynamic Selection Handler (DSH) on ESB. we present a design method of Dynamic Selection Handler which consists of four components; Invocation Listener, Service Selector, Service Binder and Interface Transformer. We apply appropriate design patterns for each component to maximize reusability of components. Finally, we describe a case study that shows the feasibility of DSH on ESB.

• Proceedings of the Korea Contents Association Conference
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• 2008.05a
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• pp.480-483
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• 2008

According to develop the web technology, the data providers are trying to offer the efficient service for customers. Specially it is necessary to improve efficiency of the search function to help user access easily useful information their want. KISTI has introduced and customized the FAST search engine to improve search performance of the national science and technology information portal service system. But the design work for hardware and software implementation of search engine is important above all. In this paper, we discuss about the design and custormizing skill of FAST engine for the KISTI S&T information search service.

• Journal of Digital Convergence
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• v.16 no.11
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• pp.329-334
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• 2018

Web services are standardized software technologies that enable interoperability of operating systems and programming languages through networks and related standards. Web services are distributed computing services that provide and discover services making it possible to access various services. Since the search method of web service considers only the functional aspect, it has a limitation on user-oriented search when selecting a service. In order to solve these problems, this study proposes an automatic IoT information generation tool, and provides IoT extension information when searching a web service, thereby improving the problem so that a suitable service can be selected for a user. Automatic IoT extension information generation tool proposed in this study collects and stores various information generated in the process of sensing, networking, and information processing by collaborating autonomously in a distributed environment of user, object, and service. The proposed method supports the service search suitable for the user by providing the information generated by the user as extended information when searching the web service. The proposed method can be applied to the 4th industry sector to provide a customized service that meets various environment requirements.

• The Journal of the Convergence on Culture Technology
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• v.4 no.3
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• pp.227-233
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• 2018

In recent years, connected car, which has sensors and computers attached to vehicles used to detect the surrounding environment, has been actively studied. However, in order to configure the connected car environment, various sensors and roadside equipments are required to detect the surrounding environment of the vehicle, and also communication techniques for transmitting the collected data are in demands. Therefore, in this paper, the mobile virtual fence that collects and communicates the data of the surrounding environment through the sensor mounted on the mobile device is applied to the vehicles that were released before the connected car service environment was constructed, We propose a mechanism to receive the service and show the possibility through experiment.

• Journal of the Institute of Electronics Engineers of Korea CI
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• v.45 no.2
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• pp.18-25
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• 2008

The traditional a roaches to software development, such as XP, UP, CBD and other CASE tools, are useful for constructing various software components. However, they are not designed to face the challenges of open environments that focus on service. The Service-Oriented Architecture(SOA) is a component architecture that interconnects an application's different functional units, called services. SOA provides a good way to integrate the business process through well-defined interfaces and contracts between business services. In this paper, we propose a method of business process modeling based on SOA with a P2P approach. Also, A P2P business process modeling system is presented. This, results in admitting the reality of enterprise that changes on the basis of services, and suggests more efficient and visual direction for the process integration between enterprises.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.7 no.2
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• pp.228-238
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• 2003

We believe that existing wire solutions such as HomePNA2.0 using phone lines and HomePlug using power line and wireless solution such as HomeRF are the most promising solutions, because of its cost-effectiveness. However, MAC protocols of these solutions provide only Class of Service(CoS) using priority mechanism like HomePNA and HomePlug or consider only voice among real-time traffics like HomeRF. For these reasons, we perceive the needs of the new MAC protocol which is no new wire solution and provides guaranteed Quality of Service (QoS) for not only voice but also video and audio. In light of this, we present the design and software implementation of a new MAC protocol for Home Networks. Our evaluation results of software implementation verify that proposed MAC protocol can provide low delay, low loss, and low jitter to real-time traffic by reserving bandwidth.