• International journal of advanced smart convergence
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• v.9 no.4
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• pp.124-131
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• 2020

As users of internet-based software applications increase, functional and non-functional problems for software applications are quickly exposed to user reviews. These user reviews are an important source of information for software improvement. User review mining has become an important topic of intelligent software engineering. This study proposes a user review mining method for software improvement. User review data collected by crawling on the app review page is analyzed to check user satisfaction. It analyzes the sentiment of positive and negative that users feel with a machine learning method. And it analyzes user requirement issues through topic analysis based on structural topic modeling. The user review mining process proposed in this study conducted a case study with the a non-face-to-face video conferencing app. Software improvement through user review mining contributes to the user lock-in effect and extending the life cycle of the software. The results of this study will contribute to providing insight on improvement not only for developers, but also for service operators and marketing.

• Proceedings of the KSR Conference
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• 2003.10b
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• pp.8-13
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• 2003

For continuous improvement of the railway customer satisfaction service, more objective evaluation and development system for software and hardware shall be built. The entire activity of railway customer is the interface between the customer and software/hardware services. Customer's activity was investigated by participating observation and objective observation, and considering the connection of all the activities, it was divided into 9 categories and 43 items. Although the detailed activity of customer would vary per item, they show more than 430 different activities under general condition. Also, the customer's activity varies according to the numerous variants such as physical, mental, environmental and cultural features. Especially, as lots of changes, diversification and high-quality of railway industry are expected according to the middle and long term plan on railway industry development, it is necessary for experts in various fields to perform cooperative research aggressively to improve the customer satisfaction service continuously based on continuous customer activity research.

• Journal of Institute of Control, Robotics and Systems
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• v.14 no.4
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• pp.399-405
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• 2008

Recently, robot technology is actively going on progress to the field of various services such as home care, medical care, entertainment, and etc. Because these service robots are in use nearby person, they need to be operated safely even though hardware and software faults occur. This paper proposes a Fault-Tolerant middleware for a robot system, which has following two characteristics: supporting of heterogeneous network interface and processing of software components and network faults. The Fault-Tolerant middleware consists of a Service Layer(SL), a Network Adaptation Layer(NAL), a Network Interface Layer(NIL), a Operating System ion Layer(OSAL), and a Fault-Tolerant Manager(FTM). Especially, the Fault-Tolerant Manager consists of 4 components: Monitor, Fault Detector, Fault Notifier, and Fault Recover to detect and recover the faults effectively. This paper implements and tests the proposed middleware. Some experiment results show that the proposed Fault-Tolerant middleware is working well.

• IE interfaces
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• v.25 no.2
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• pp.229-240
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• 2012

Conventional research on customer relationship management(CRM) in general has focused on the effects of individual customer's satisfaction, retention and profit management. However, corporate customers are more profitable than individual customers because of high volume and frequent transactions between companies. In this article, a prototype for a corporate customer relationship management is developed in the postal service. First, the frequency and amount of customers' usage were examined, and thereby the corporate customer rating scheme was established to provide customized service. Second, five different types of usage patterns were determined using clustering analysis. In addition, we presented the rationales behind the five types of patterns. Third, RFM(recency, frequency, monetary) analysis was performed, and then action plans were developed to increase sales. Finally, the prototype software was developed to automatically perform the above analysis using MS Excel program.

• KIPS Transactions on Software and Data Engineering
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• v.1 no.3
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• pp.149-158
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• 2012

As service-oriented software is considered as one of solutions to fulfill the users' needs in internet service environment, it has been increased the demands of reliable service development by the composition of internet services. However a critical issue in the service development approach is to satisfy the performance requirement as well as the functional correctness for the developing services, because impatient user multiply clicks the request-button of service without a short waiting. This paper proposes a framework to examine the performance of composite service. Our testing framework provides the data of service response time to service developer by measuring the service execution time. We develope an Aspect-based timer service, and weave the service with existing services to measure the execution time. Additionally, we perform some experiments to confirm the usefulness of performance test for composite service. This framework can support to develop a good performance service by substitution of the dragging service with another new service that will be a component of composite service.

• The Journal of the Korea Contents Association
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• v.5 no.3
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• pp.201-208
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• 2005

To guarantee the quality of service for user request, we should consider various kinds of things. The important thing of QoS is that response time of service is transparently suggested 'to network users. We can know the response time of service using the information of network latency, system latency, and software component latency, In this paper, we carried out the modeling of network latency and analyzed the effects of packets loss to the network latency, Also, we showed the effectiveness of modeling using the NS-2. This research can help to provide the effective methods in case of SLA(Service Level Agreement) agreement between service provider and user.

• Proceedings of the Safety Management and Science Conference
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• 2009.04a
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• pp.281-294
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• 2009

Recently the information system introduction and the application which use the computer are increasing. The efficient operation of information system helps corporations to improve productivity, customer service and corporate competitive power. SaaS(Software as a Service), which is the developed type of outsourcing in the area of information technology, is to use standardized and packaged application by hosting from the outside of enterprise. SaaS is not developed yet as much as people's interest about that in the initial stage, but its related technology and service capacity are accumulated after repeated trial and error, and it's ready to activate the industry. In the area of information system, studies on the measurement of service quality were followed. But there is little study on service quality measurement in the field of SaaS(Software as a Service). The purpose of this study was to divides the SaaS with e-SERVQUAL and it consider the relationship with the perceived recognition and the usage intention. According to this, variables of traditional research were rejected because SaaS is not developed yet in Korea. But information had a strong effect on perceived recognition. Therefore, business related with in SaaS must have provided a correct information about various applications.

• Computers and Concrete
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• v.4 no.1
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• pp.1-18
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• 2007

Over the past decades, an enormous amount of effort has been expended in laboratory and field studies on concrete durability estimation. The results of this research are still either widely scattered in the journal literature or mentioned briefly in the standard textbooks. Moreover, the theoretical approaches of deterioration mechanisms with a predictive character are limited to some complicated mathematical models not widespread in practice. A significant step forward could be the development of appropriate software for computer-based estimation of concrete service life, including reliable mathematical models and adequate experimental data. In the present work, the basis for the development of a computer estimation of the concrete service life is presented. After the definition of concrete mix design and structure characteristics, as well as the consideration regarding the environmental conditions where the structure will be found, the concrete service life can be reliably predicted using fundamental mathematical models that simulate the deterioration mechanisms. The prediction is focused on the basic deterioration phenomena of reinforced concrete, such as carbonation and chloride penetration, that initiate the reinforcing bars corrosion. Aspects on concrete strength and the production cost are also considered. Field observations and data collection from existing structures are compared with predictions of service life using the above model. A first attempt to develop a database of service lives of different types of reinforced concrete structure exposed to varying environments is finally included.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.11 no.8
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• pp.3904-3917
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• 2017

IP multimedia subsystem (IMS) is an open standardized architecture for delivering multimedia service over IP network in a route-agnostic manner. With the increasing popularity of conversational class service, the delivery of a traffic flow with a certain bandwidth demand over a single network path is either not possible or not cost-effective. Multipath transmission is considered to be a promising solution to provide high-quality delivery service. This paper proposes a software defined service overlay network (SDSON) based multipath transmission framework for IMS, which is complementary to existing network architecture. The framework transforms original two-party session negotiation into three-party session negotiation that supports participants to negotiate multipath transmission capacity and path information by signaling message. Based on existing IETF standards, SIP and SDP are scalable to support these functions. Finally, the proposed framework is fully implemented on open source platform and examined by experiments. Experimental results show that multipath-enabled IMS is an effective way to improve the delivery performance of conversational class service.

• The KIPS Transactions:PartC
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• v.18C no.6
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• pp.413-422
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• 2011

Overlay network is a ready-to-use solution to enable new network functionality with existing Internet connectivity intact. This paper introduces a network service which helps users easily compose their own service overlay networks through software-defined networks. We look into the structure of service gateway which enables 1 Gbps packet processing on composed overlay networks. We also provide examples for the way of composing service overlay for support multicast applications. Experiment results carried over the KREONET (Korea Research Environment Open NETwork) show the forwarding performance of the service gateway.