• Title/Summary/Keyword: Socio-Technical Approach

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A study on the application of the socio-technical systems approach to the successful business process reengineering (성공적인 비즈니스 프로세스 리엔지니어링을 위한 사회.기술적 시스템 접근법의 적용에 관한 연구)

  • 권태형;조건호;고석용;박강희
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1995.09a
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    • pp.264-279
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    • 1995
  • 오늘날 기업 경영 환경은 더욱 복잡해지고, 국가간.지역간 통합 경제 체제 형태로 변화하고 있다. 정보 기술과 텔리커뮤니케이션의 결합에 따른 급속한 발전은 국가간.지역간 경계를 넘어 다국적 기업, 더 나아가서는 범세계적 기 업으로 글로벌(global) 기업을 출현시켰다. 경영 환경의 빠른 변화의 추세 속 에서 경쟁 우위를 지키기 위해서는 이러한 변화를 적절히 수용하고 적응할 수 있는 조직이 필요하였다. 기존의 MIS 관점으로는 환경 변화에 적응 할 수 있는 혁신적인 조직으로 변화시키는 데는 한계가 있었고, 이에 따라 BPR 이 대두되었다. BPR실행에 있어 성공뿐만 아니라 많은 실패도 겪었다. BPR 실행에는 많은 자금과 인력, 시간이 투자되기 때문에 실패의 손실은 기업에 게 큰 타격을 가져다 줄 수 있다. 대부분의 BPR의 실패 원인은 사회적 측면 을 고려하지 못한 데 있다. 정보 기술을 이용하여 프로세스를 급진적으로 재 설계 하였지만, 운영 주체인 구성원의 저항감이나 조직의 문화에 대한 고려 를 하지 못하였다. 그러므로 BPR을 수행함에 있어 사회적 측면과 기술적 측 면을 동시에 고려하여 적용한다면 오류나 실패 요인을 감소시킬 수 있다. 따 라서 요즈음 새로이 부상하고 있는 사회.기술적 시스템 접근법은 성공적인 BPR 실행을 위한 대안이 될 수 있다.

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Cognitive Systems Engineering as a New Approach to Designing Software-Based Systems (소프트웨어 기반 시스템을 설계하는 새로운 접근법으로서의 인지시스템공학)

  • Ham, Dong-Han
    • Journal of the Korea Safety Management & Science
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    • v.14 no.3
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    • pp.229-236
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    • 2012
  • 소프트웨어 기반의 시스템 설계과정에서 설계자가 고려해야 하는 요소들이 다양해지면서 시스템 설계가 점점 어려워지고 있다. 다양한 설계 요소들이 존재하지만 사용자의 특성 및 직무, 사용가능한 정보기술의 특성 등이 핵심적인 요소로 간주된다. 또한 정보기술이 발달하면서 인간과 시스템의 상호작용이 점점 인지적인 특징을 지니게 되었다. 따라서 사용성 높고, 효율적이면서 안전한 소프트웨어 기반의 시스템을 개발하기 위해서는 시스템 설계자가 사용자의 인지적인 요구사항 및 그들의 직무를 시스템 설계과정에서 체계적으로 다룰 수 있어야 한다. 그러나 소프트웨어 공학, 시스템 공학 및 인간-컴퓨터 상호작용 등에서의 전통적인 시스템 설계 방법은 이러한 설계자의 설계활동을 효과적으로 지원하는데 한계가 있었다. 그 대안으로 인지시스템공학(cognitive systems engineering; CSE)은 인간중심의 설계철학을 바탕으로 소프트웨어 기반의 복잡한 시스템 설계과정에서 설계자의 활동을 체계적으로 도와줄 수 있는 유용한 개념과 방법을 제공해주고 있다. CSE는 원래 사람이 실시간으로 감시 및 제어해야 하는 복잡한 사회기술적 시스템(예: 원자력발전소 및 공항관제소)의 분석, 설계 및 평가를 위해 태동한 학문이다. 그러나 CSE에서 제공하는 이론적 및 방법론적 프레임워크는 소프트웨어 기반의 시스템을 설계하는 데에도 유용하게 활용할 수 있는 충분한 가능성을 갖고 있다. 이 논문은 CSE의 근간을 이루는 핵심 개념 및 원칙을 고찰하고 소프트웨어 기반 시스템 설계에의 활용가능성 및 그 방안을 논의한다.

A Study on Countermeasure Strategy on Risk of Human Errors driven by Advanced and Automated Systems Through Consideration of Related Theories (현대의 고도화, 자동화된 시스템이 파생한 휴먼에러에 관한 이론적 고찰을 통한 리스크 대응전략 설정)

  • Shin, In Jae
    • Journal of the Korean Society of Safety
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    • v.29 no.1
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    • pp.86-92
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    • 2014
  • This paper provides an integrated view on human and system interaction in advanced and automated systems, which adopting computerized multi-functional artifacts and complicated organizations, such as nuclear power plants, chemical plants, steel and semi-conduct manufacturing system. As current systems have advanced with various automated equipments but human operators from various organizations are involved in the systems, system safety still remains uncertain. Especially, a human operator plays an important role at the time of critical conditions that can lead to catastrophic accidents. The knowledge on human error helps a risk manager as well as a designer to create and control a more credible system. Several human error theories were reviewed and adopted for forming the integrated perspective: gulf of execution and evaluation; risk homeostasis; the ironies of automation; trust in automation; design affordance; distributed cognition; situation awareness; and plan delegation theory. The integrated perspective embraces human error theories within three levels of human-system interactions such as affordance level, psychological logic level and trust level. This paper argued that risk management process should dealt with human errors by providing (1) reasoning improvement; (2) support to situation awareness of operators; and (3) continuous monitoring on harmonization of human system interaction. This approach may help people to understand risk of human-system interaction failure characteristics and their countermeasures.

New Interpretation of Innovation Policy with Lenses of Societal Innovation Policy ('사회문제 해결형 혁신정책'과 혁신정책의 재해석)

  • Song, Wichin
    • Journal of Science and Technology Studies
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    • v.15 no.2
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    • pp.135-162
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    • 2015
  • The purpose of this article is to reinterpret the existing innovation policy with 'the societal innovation policy' framework. It is looking into characteristics of societal innovation policy and the prospects for socio-technical systems transition and citizen participation are discussed. After the discussion, new interpretation of innovation policy elements will be dealt with lenses of societal innovation policy. It sheds new light on the key elements of innovation policy, such as Innovation policy governance, industrial innovation policy, regional innovation policy, and infrastructure policy and suggests direction of policy improvements from societal innovation policy perspectives. This will be an opportunity to reinterpret the existing innovation policy measures and to approach to science technology innovation policy for system transition with participatory perspective.

On Improving the Electrical Safety Systems based on the Systems Engineering Method (시스템 공학 기법에 의한 전기안전시스템 체계 개선에 관한 연구)

  • Shin, Heung-Sik;Lee, Jae-Chon;Lee, Byoung-Gil
    • Journal of the Korea Safety Management & Science
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    • v.9 no.6
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    • pp.39-46
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    • 2007
  • In this paper we discuss the problems related with the existing electrical safety system that is influenced by all the socio-technical factors including the electrical safety law, government organizations, and their practicing rules and regulations. Sometimes intangible practices also affect the safety issues. It is our intention to incorporate all those factors effectively and systematically in improving the electrical safety system. Since, the problem in nature is so complex, an approach based on the systems engineering (SE) method could be a good candidate. Specifically, as a first step of the SE process we performed the requirements analysis of all the factors mentioned above and some recommendations from the experts in the field. In the work environment utilizing a computer-aided SE tool, the requirements are verified and managed efficiently although the data base is complicated in general in tracking the changes. Next, by analyzing the verified requirements, a functional architecture is developed to achieve an improved electrical safety system. We also did the reverse engineering of the existing electrical safety system to explore potential problems there. The result can also help improve the existing one. Overall, a systematic approach to constructing electrical safety system based on SE is proposed for the first time in this paper. Note that the method described here can be adopted in the study of other safety systems.

Performance Evaluation of Removable PC Slab Connection for the Reusable Steel Structural System (강구조 재사용 시스템을 위한 탈부착이 가능한 PC 슬래브 접합부의 성능평가)

  • Shim, Hyun Ju;Oh, Eun Ji;Lee, Eun Taik
    • Journal of Korean Society of Steel Construction
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    • v.25 no.6
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    • pp.649-658
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    • 2013
  • Recently, an urgent issue of the global environment in the 21st century is the well-established paradigm of a sustainable and circulatory system. In the field of construction, it is important to approach sustainablity issues from a structural engineering point of view. The reusable steel structural system, which can adapt to changes in socio-economic conditions and varied demands, realized that the consumption of natural resources was minimized, the environmental load was reduced as much as possible. In order to reuse and recombinant the structural members, removable PC slab connection was introduced. This paper investigates the structural performance and serviceability by the dynamic characteristics of the steel beam to concrete slab connection.

A Direction for Nurse-Midwife's Expanded Roles for Women's Health in the New Millenium (새천년의 여성건강을 위한 조산사의 역할 확대 방향)

  • Yoo, Eun-Kwang;Kim, Young-Hee;Lee, Chang-Eun;Kim, Yong-Bun;Lee, Mee-Young
    • Women's Health Nursing
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    • v.5 no.1
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    • pp.65-79
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    • 1999
  • The purpose of this study was to figure out a direction for midwifes' expanded roles for integrative woman's health care focused on health promotion & maintenance and primary prevention of women's health disorders including family health in the new millenium as a primary women's health practitioner. Data sources used for analysis were the book published from International Confederation of Midwives including role, code, situation and others from the international aspects : the empirical data from direct contact by participation in the ICM held in Manila, Philipine, May 22-26, 1999 : and documentation of Korean Midwives Association. Historical and current changing perspectives toward woman's health & nurse-midwifery and the reality women's health & nurse-midwifery and the reality of expand role that should be acquired toward the new millenium are discussed. In conclusion, Nurse-midwives are the very primary women's health care providers who can provide not only the exact needs of women who have health related problems, which are developed in the unique socio-cultural context women are belonged to, but also reproductive affairs including labor and delivery as it was midwive's traditional role, not just as practitioner, educator, counselor but conscious raiser for women's right. Futhermore, for this, thorough preparation through various kind of active and contemplated approach such as remodeling roles and education and continuing education system, training for high skilled & technical action, making laws and policy, and others is absolutely required.

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Conceptual Design of Information Displays Supporting Severe Accident Management in Nuclear Power Plants Based on Ecological Interface Design (EID) Framework (생태학적 인터페이스 디자인 프레임워크에 기반한 원전 중대사고 지원 정보디스플레이 개념설계)

  • Cho, Piljae;Ham, Dong-Han;Lee, Hyunchul
    • Journal of the Korea Safety Management & Science
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    • v.24 no.1
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    • pp.61-72
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    • 2022
  • This study aims to propose a conceptual design of information displays for supporting responsive actions under severe accidents in Nuclear Power Plants (NPPs). Severe accidents in NPPs can be defined as accident conditions that are more severe than a design basis accident and involving significant core degradation. Since the Fukushima accident in 2011, the management of severe accidents is increasing important in nuclear industry. Dealing with severe accidents involves several cognitively complex activities, such as situation assessment; accordingly, it is significant to provide human operators with appropriate knowledge support in their cognitive activities. Currently, severe accident management guidelines (SAMG) have been developed for this purpose. However, it is also inevitable to develop information displays for supporting the management of severe accidents, with which human operators can monitor, control, and diagnose the states of NPPs under severe accident situations. It has been reported that Ecological Interface Design (EID) framework can be a viable approach for developing information displays used in complex socio-technical systems such as NPPs. Considering the design principles underlying the EID, we can say that EID-based information displays can be useful for dealing with severe accidents effectively. This study developed a conceptual design of information displays to be used in severe accidents, following the stipulated design process and principles of the EID framework. We particularly attempted to develop a conceptual design to make visible the principle knowledge to be used for coping with dynamically changing situations of NPPs under severe accidents.