• Title/Summary/Keyword: Social Sentiment

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Empirical Sentiment Classification Using Psychological Emotions and Social Web Data (심리학적 감정과 소셜 웹 자료를 이용한 감성의 실증적 분류)

  • Chang, Moon-Soo
    • Journal of the Korean Institute of Intelligent Systems
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    • v.22 no.5
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    • pp.563-569
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    • 2012
  • The studies of opinion mining or sentiment analysis have been the focus with social web proliferation. Sentiment analysis requires sentiment resources to decide its polarity. In the existing sentiment analysis, they have been built resources designed with intensity of sentiment polarity and decided polarity of opinion using the ones. In this paper, I will present sentiment categories for not only polarity of opinion but also the basis of positive/negative opinion. I will define psychological emotions to primary sentiments for the reasonable classification. And I will extract the informations of sentiment from social web texts for the actual distribution of sentiments in social web. Re-classifying primary sentiments based on extracted sentiment information, I will organize sentiment categories for the social web. In this paper, I will present 23 categories of sentiment by using proposed method.

The Motivating Role of Sentiment in ESG Performance: Evidence from Japanese Companies

  • Vuong, Ngoc Bao;Suzuki, Yoshihisa
    • East Asian Economic Review
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    • v.25 no.2
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    • pp.125-150
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    • 2021
  • The paper investigates investor sentiment's role in boosting Japanese companies to enhance their environmental, social, and corporate governance (ESG) performance. Using ESG scores of 367 firms between 2005 and 2019 from the ASSET4 database, we find that negative sentiment in the previous year, both firm and market level, can be a stimulation for the company's commitments to its ESG activities next year. Notably, the moderating effect of the business sector and economic cycle on the sentiment-ESG inference are detected in our study differentiating between corporate and market sentiment, which have never been reported before. In detail, we discover that the impact of firm-specific sentiment is less pronounced for high-sensitive ESG firms. On the other hand, the driving force of market sentiment on corporate social behaviors weakens when economic recessions happen. Our results are robust after controlling for potential endogeneity issues and using alternative proxies for market sentiment.

SOPPY : A sentiment detection tool for personal online retailing

  • Sidek, Nurliyana Jaafar;Song, Mi-Hwa
    • International Journal of Internet, Broadcasting and Communication
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    • v.9 no.3
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    • pp.59-69
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    • 2017
  • The best 'hub' to communicate with the citizen is using social media to marketing the business. However, there has several issued and the most common issue that face in critical is a capital issue. This issue is always highlight because most of automatic sentiment detection tool for Facebook or any other social media price is expensive and they lack of technical skills in order to control the tool. Therefore, in directly they have some obstacle to get faster product's feedback from customers. Thus, the personal online retailing need to struggle to stay in market because they need to compete with successful online company such as G-market. Sentiment analysis also known as opinion mining. Aim of this research is develop the tool that allow user to automatic detect the sentiment comment on social media account. RAD model methodology is chosen since its have several phases could produce more activities and output. Soppy tool will be develop using Microsoft Visual. In order to generate an accurate sentiment detection, the functionality testing will be use to find the effectiveness of this Soppy tool. This proposed automated Soppy Tool would be able to provide a platform to measure the impact of the customer sentiment over the postings on their social media site. The results and findings from the impact measurement could then be use as a recommendation in the developing or reviewing to enhance the capability and the profit to their personal online retailing company.

Framing North Korea on Twitter: Is Network Strength Related to Sentiment?

  • Kang, Seok
    • Journal of Contemporary Eastern Asia
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    • v.20 no.2
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    • pp.108-128
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    • 2021
  • Research on the news coverage of North Korea has been paying less attention to social media platforms than to legacy media. An increasing number of social media users post, retweet, share, interpret, and set agendas on North Korea. The accessibility of international users and North Korea's publicity purposes make social media a venue for expression, news diversity, and framing about the nation. This study examined the sentiment of Twitter posts on North Korea from a framing perspective and the relationship between network strengths and sentiment from a social network perspective. Data were collected using two tools: Jupyter Notebook with Python 3.6 for preliminary analysis and NodeXL for main analysis. A total of 11,957 tweets, 10,000 of which were collected using Python and 1,957 tweets using NodeXL, about North Korea between June 20-21, 2020 were collected. Results demonstrated that there was more negative sentiment than positive sentiment about North Korea in the sampled Twitter posts. Some users belonging to small network sizes reached out to others on Twitter to build networks and spread positive information about North Korea. Influential users tended to be impartial to sentiment about North Korea, while some Twitter users with a small network exhibited high percentages of positive words about North Korea. Overall, marginalized populations with network bonding were more likely to express positive sentiment about North Korea than were influencers at the center of networks.

Sentiment Analysis Main Tasks and Applications: A Survey

  • Tedmori, Sara;Awajan, Arafat
    • Journal of Information Processing Systems
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    • v.15 no.3
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    • pp.500-519
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    • 2019
  • The blooming of social media has simulated interest in sentiment analysis. Sentiment analysis aims to determine from a specific piece of content the overall attitude of its author in relation to a specific item, product, brand, or service. In sentiment analysis, the focus is on the subjective sentences. Hence, in order to discover and extract the subjective information from a given text, researchers have applied various methods in computational linguistics, natural language processing, and text analysis. The aim of this paper is to provide an in-depth up-to-date study of the sentiment analysis algorithms in order to familiarize with other works done in the subject. The paper focuses on the main tasks and applications of sentiment analysis. State-of-the-art algorithms, methodologies and techniques have been categorized and summarized to facilitate future research in this field.

A Method for User Sentiment Classification using Instagram Hashtags (인스타그램 해시태그를 이용한 사용자 감정 분류 방법)

  • Nam, Minji;Lee, EunJi;Shin, Juhyun
    • Journal of Korea Multimedia Society
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    • v.18 no.11
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    • pp.1391-1399
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    • 2015
  • In recent times, studies sentiment analysis are being actively conducted by implementing natural language processing technologies for analyzing subjective data such as opinions and attitudes of users expressed on the Web, blogs, and social networking services (SNSs). Conventionally, to classify the sentiments in texts, most studies determine positive/negative/neutral sentiments by assigning polarity values for sentiment vocabulary using sentiment lexicons. However, in this study, sentiments are classified based on Thayer's model, which is psychologically defined, unlike the polarity classification used in opinion mining. In this paper, as a method for classifying the sentiments, sentiment categories are proposed by extracting sentiment keywords for major sentiments by using hashtags, which are essential elements of Instagram. By applying sentiment categories to user posts, sentiments can be determined through the similarity measurement between the sentiment adjective candidates and the sentiment keywords. The test results of the proposed method show that the average accuracy rate for all the sentiment categories was 90.7%, which indicates good performance. If a sentiment classification system with a large capacity is prepared using the proposed method, then it is expected that sentiment analysis in various fields will be possible, such as for determining social phenomena through SNS.

Electronic-Composit Consumer Sentiment Index(CCSI) development by Social Bigdata Analysis (소셜빅데이터를 이용한 온라인 소비자감성지수(e-CCSI) 개발)

  • Kim, Yoosin;Hong, Sung-Gwan;Kang, Hee-Joo;Jeong, Seung-Ryul
    • Journal of Internet Computing and Services
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    • v.18 no.4
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    • pp.121-131
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    • 2017
  • With emergence of Internet, social media, and mobile service, the consumers have actively presented their opinions and sentiment, and then it is spreading out real time as well. The user-generated text data on the Internet and social media is not only the communication text among the users but also the valuable resource to be analyzed for knowing the users' intent and sentiment. In special, economic participants have strongly asked that the social big data and its' analytics supports to recognize and forecast the economic trend in future. In this regard, the governments and the businesses are trying to apply the social big data into making the social and economic solutions. Therefore, this study aims to reveal the capability of social big data analysis for the economic use. The research proposed a social big data analysis model and an online consumer sentiment index. To test the model and index, the researchers developed an economic survey ontology, defined a sentiment dictionary for sentiment analysis, conducted classification and sentiment analysis, and calculated the online consumer sentiment index. In addition, the online consumer sentiment index was compared and validated with the composite consumer survey index of the Bank of Korea.

Building a Korean Sentiment Lexicon Using Collective Intelligence (집단지성을 이용한 한글 감성어 사전 구축)

  • An, Jungkook;Kim, Hee-Woong
    • Journal of Intelligence and Information Systems
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    • v.21 no.2
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    • pp.49-67
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    • 2015
  • Recently, emerging the notion of big data and social media has led us to enter data's big bang. Social networking services are widely used by people around the world, and they have become a part of major communication tools for all ages. Over the last decade, as online social networking sites become increasingly popular, companies tend to focus on advanced social media analysis for their marketing strategies. In addition to social media analysis, companies are mainly concerned about propagating of negative opinions on social networking sites such as Facebook and Twitter, as well as e-commerce sites. The effect of online word of mouth (WOM) such as product rating, product review, and product recommendations is very influential, and negative opinions have significant impact on product sales. This trend has increased researchers' attention to a natural language processing, such as a sentiment analysis. A sentiment analysis, also refers to as an opinion mining, is a process of identifying the polarity of subjective information and has been applied to various research and practical fields. However, there are obstacles lies when Korean language (Hangul) is used in a natural language processing because it is an agglutinative language with rich morphology pose problems. Therefore, there is a lack of Korean natural language processing resources such as a sentiment lexicon, and this has resulted in significant limitations for researchers and practitioners who are considering sentiment analysis. Our study builds a Korean sentiment lexicon with collective intelligence, and provides API (Application Programming Interface) service to open and share a sentiment lexicon data with the public (www.openhangul.com). For the pre-processing, we have created a Korean lexicon database with over 517,178 words and classified them into sentiment and non-sentiment words. In order to classify them, we first identified stop words which often quite likely to play a negative role in sentiment analysis and excluded them from our sentiment scoring. In general, sentiment words are nouns, adjectives, verbs, adverbs as they have sentimental expressions such as positive, neutral, and negative. On the other hands, non-sentiment words are interjection, determiner, numeral, postposition, etc. as they generally have no sentimental expressions. To build a reliable sentiment lexicon, we have adopted a concept of collective intelligence as a model for crowdsourcing. In addition, a concept of folksonomy has been implemented in the process of taxonomy to help collective intelligence. In order to make up for an inherent weakness of folksonomy, we have adopted a majority rule by building a voting system. Participants, as voters were offered three voting options to choose from positivity, negativity, and neutrality, and the voting have been conducted on one of the largest social networking sites for college students in Korea. More than 35,000 votes have been made by college students in Korea, and we keep this voting system open by maintaining the project as a perpetual study. Besides, any change in the sentiment score of words can be an important observation because it enables us to keep track of temporal changes in Korean language as a natural language. Lastly, our study offers a RESTful, JSON based API service through a web platform to make easier support for users such as researchers, companies, and developers. Finally, our study makes important contributions to both research and practice. In terms of research, our Korean sentiment lexicon plays an important role as a resource for Korean natural language processing. In terms of practice, practitioners such as managers and marketers can implement sentiment analysis effectively by using Korean sentiment lexicon we built. Moreover, our study sheds new light on the value of folksonomy by combining collective intelligence, and we also expect to give a new direction and a new start to the development of Korean natural language processing.

An Extraction Method of Sentiment Infromation from Unstructed Big Data on SNS (SNS상의 비정형 빅데이터로부터 감성정보 추출 기법)

  • Back, Bong-Hyun;Ha, Ilkyu;Ahn, ByoungChul
    • Journal of Korea Multimedia Society
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    • v.17 no.6
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    • pp.671-680
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    • 2014
  • Recently, with the remarkable increase of social network services, it is necessary to extract interesting information from lots of data about various individual opinions and preferences on SNS(Social Network Service). The sentiment information can be applied to various fields of society such as politics, public opinions, economics, personal services and entertainments. To extract sentiment information, it is necessary to use processing techniques that store a large amount of SNS data, extract meaningful data from them, and search the sentiment information. This paper proposes an efficient method to extract sentiment information from various unstructured big data on social networks using HDFS(Hadoop Distributed File System) platform and MapReduce functions. In experiments, the proposed method collects and stacks data steadily as the number of data is increased. When the proposed functions are applied to sentiment analysis, the system keeps load balancing and the analysis results are very close to the results of manual work.

Competitive intelligence in Korean Ramen Market using Text Mining and Sentiment Analysis

  • Kim, Yoosin;Jeong, Seung Ryul
    • Journal of Internet Computing and Services
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    • v.19 no.1
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    • pp.155-166
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    • 2018
  • These days, online media, such as blogospheres, online communities, and social networking sites, provides the uncountable user-generated content (UGC) to discover market intelligence and business insight with. The business has been interested in consumers, and constantly requires the approach to identify consumers' opinions and competitive advantage in the competing market. Analyzing consumers' opinion about oneself and rivals can help decision makers to gain in-depth and fine-grained understanding on the human and social behavioral dynamics underlying the competition. In order to accomplish the comparison study for rival products and companies, we attempted to do competitive analysis using text mining with online UGC for two popular and competing ramens, a market leader and a market follower, in the Korean instant noodle market. Furthermore, to overcome the lack of the Korean sentiment lexicon, we developed the domain specific sentiment dictionary of Korean texts. We gathered 19,386 pieces of blogs and forum messages, developed the Korean sentiment dictionary, and defined the taxonomy for categorization. In the context of our study, we employed sentiment analysis to present consumers' opinion and statistical analysis to demonstrate the differences between the competitors. Our results show that the sentiment portrayed by the text mining clearly differentiate the two rival noodles and convincingly confirm that one is a market leader and the other is a follower. In this regard, we expect this comparison can help business decision makers to understand rich in-depth competitive intelligence hidden in the social media.