• Title/Summary/Keyword: Social Management

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Effect of Social Service Quality on Service Satisfaction and Service Repurchase - Focusing on Social Service Investment Project-

  • Jang, Chun-Ok
    • International Journal of Advanced Culture Technology
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    • v.9 no.4
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    • pp.213-218
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    • 2021
  • In order to improve the quality of social services, developed countries overseas have introduced authorization or permit system to primary filtering when entering the market that provides social services. However, in Korea, a quality evaluation system for social service quality management has been introduced and implemented, but no significant effect has been achieved so far. Therefore, the purpose of this study is to investigate the relationship between service quality, service satisfaction, and repurchase intention, which are important variables to measure social service quality improvement, and to use it for service quality management. As a result of this study, service quality, service satisfaction, and repurchase intention are important factors for service quality improvement. It is necessary to secure a service provider of and continuous user selection and service quality management are also important.

Focusing on Mediating Effect of Social Outcome between Value Realization Efforts and Economic Outcome of Social Enterprises (사회적기업의 가치 실현 노력이 사회적 성과를 매개로 경제적 성과에 미치는 영향)

  • Cho, Young-Ju;Jung, Young-Deuk
    • Journal of the Korea Safety Management & Science
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    • v.24 no.2
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    • pp.105-111
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    • 2022
  • This study aims to analyze mediating effect of social outcome between value realization efforts and economic outcome of social entrprises. Data for the analysis is collected from Social Enterprise Promotion Agency. The results of anaylsis are first social value realization efforts had no positive effect on economic outcome of the social enterprises. But social outcome had a significant mediating effect between social value realization efforts and economic outcome. Through this, it was confirmed that although a social enterprise is a hybrid organization that must pursue both social and economic outcome, social value realization efforts go through a social outcome that affects economic outcome. mediating social performance This is expected to have implications for the role of social value realization efforts and social outcome in order to increase the economic outcome of social enterprises.

A Latent Factor (PLS-SEM) Approach: Assessing the Determinants of Effective Knowledge Transfer

  • ANJUM, Reham;KHAN, Hadi Hassan;BANO, Safia;NAZIR, Sidra;GULRAIZ, Hira;AHMED, Wahab
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.851-860
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    • 2021
  • The Knowledge Transfer (KT) for higher education institutions (HEIs) is boundless. Still and all, the members of the staff affiliated with these institutions do recognize an array of hitches in relation to KT practices. The study in question underscores social interactions, training, and Information and Communication Technology (ICT) as the primary barriers and treats them as the independent variables of the study. The study posits that inadequate management of the above-mentioned barriers would impact effective KT unfavorably. Besides, putting forth some striking solutions needed to fix the obstructions that hamper the adequate management of the KT exercises is another aim of the study. For data collection purposes, the study picks out higher education institutions (public) of the Quetta district. The reckoned sample size is 317 subjects. The research type that has been used is cross-sectional research and, in this context, the cross-sectional explanatory sequential design has been used. Concerning the findings of the paper, the results of PLS-SEM show positive and significant relationships of social interaction and training with knowledge transfer, while ICT shows an insignificant positive relationship with the knowledge transfer. The most influencing factor for the knowledge transfer is social interaction as suggested by social interaction theory.

Multiple Perspectives on Knowledge Management : Social Network, Resource Dependency, and Institutionalization Theories (지식경영에 대한 제 접근 : 사회적 네트워크, 자원의존 및 제도화 이론을 중심으로)

  • Moon, Gyewan;Kim, Kiwhan;Choi, Sukbong
    • Knowledge Management Research
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    • v.10 no.4
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    • pp.43-60
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    • 2009
  • The current study attempts to provide the field of knowledge management with theoretical grounds from the perspective of social network, resource dependency, and institutional theory. Social network theory considers that knowledge management plays a critical role in organizational innovation through the process of knowledge sharing/creation, communication systems, and a cooperative culture and trust, whereas resource dependency perceives knowledge management as contributing to cost reduction through the process of knowledge capture/storage, database systems, and reward/incentive systems. Plus, from the perspective of institutionalization, this study discusses that organizations can not benefit from knowledge management if it is adopted with the motive of isomorphic change. Finally, this study compares and integrates the three perspectives, and discusses the implications and limitations.

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Environment Management for corporate social resposibility - Sustainability management policies of Samsung SDI - (기업의 사회적 책임에 대한 환경경영 - 삼성 SDI 지속가능성 경영전략-)

  • Choi Young-Tae;Cho Jai-Rip
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2004.04a
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    • pp.313-318
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    • 2004
  • No matter what Corporate Social Responsibility has been discussed, that has been indifferent. But, new concept of Corporate Social Responsibility, Socially Responsible Investment is attracted recently and these come to the front with management strategy or policy in 2004. Corporate Social Responsibility is progressing toward direction of standardization over dimension of simple discussion. Continuance possibility Management is gathering strength by supplement method that limitation of Environment Management and Ethics Management are emphasized. How does corporation cope with change of business environment?

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The Influence of Corporate Social Responsibility on Business Performance: Evidence from Agricultural Enterprises in China

  • ZHOU, Zhaoxing;JIA, Hongda;YANG, Qian
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.3
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    • pp.83-94
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    • 2022
  • The aim of this research is to examine the structural linkages between social responsibility, social capital, competitive advantages, and agricultural enterprise performance in China. This research focused on the role of social capital and competitive advantages in mediating the relationship between CSR and corporate performance. 492 employees from agricultural firms in Xinjiang, China, took part in the study. Confirmatory factor analysis and exploratory factor analysis were used to assess the measurement scales' reliability and validity. The associations between these four variables were investigated using structural equation modeling, and the mediating impact was tested using the Bootstrap method. Corporate social responsibility, social capital, and competitive advantage are all positively related to business performance, according to the findings. According to the results of the mediating effect test social capital and competitive advantage partially mediated the relationship between corporate social responsibility and business success. Unlike earlier research, this study focused on the impact of social responsibility on agricultural enterprise performance in impoverished rural areas. The findings of this study, in particular, benefit agricultural company management by revealing the role of social capital and competitive advantage in mediating the relationship between corporate social responsibility and business performance.

A study on the impact of corporate social responsibility on organizational trust and Labor-Management Relations (기업의 사회적 책임 활동이 조직신뢰 및 노사관계에 미치는 영향에 관한 연구)

  • Shin, Dong-Ju;You, Yen-Yoo
    • Journal of Digital Convergence
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    • v.9 no.5
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    • pp.123-140
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    • 2011
  • The purposes of this study are to verify if social responsibility activities of domestic companies and organizations who are widening the area of corporate social responsibility activities make a significant effect on the Labor-Management Relations of the company statistically and suggest political and strategic tasks the company must assume if the corporate social responsibility activities are to make positive and negative effects on organizational trust and Labor-Management Relations by members of the company. The results of the study can be summarized as follows. First, companies make a positive effect partially on the standard of employees' confidence for the organization through the corporate social responsibility activities. Second, corporate social responsibility activities have an effect partially on the Labor-Management Relations which are one of the variables influencing an organization's results. Third, the improvement of employees' organizational trust had a significant effect on Labor-Management Relations. Therefore, the results of this study verified the direct and indirect effects between organizational trust and Labor-Management Relations which are important factors of companies' social responsibility and organizational results which were not treated in the precedent studies.

The Effect of self-management of sports center instructors on the future core competencies and social skills scales (스포츠센터 지도자들의 자기관리가 미래핵심 역량과 사회적 기술 척도에 미치는 영향)

  • Choi, Hwan-suk
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.4
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    • pp.560-569
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    • 2017
  • This study provides the theoretical basis for the self-management of a sports center based on the core competence and technology of the future. The following conclusions were obtained. First, in the influence of self-management on the future core competencies, interpersonal management, training management, and physical management, the factors of self-management have a significant influence on cognitive, affective, and social factors of future core competence. Second, in the influence of self-management on the social skill scale, interpersonal management, training management, and physical management factors of self-management have a significant influence on the self-assertion, self-control, and cooperation of the social technology scale. Third, cognitive, affective, and social factors of the future core competence have a significant influence on the self-assertion, self-control, and cooperation of the social skill scale in the influence of the future core competence on the social skill scale. To improve the self-management and social skills of leaders by maintaining good relationships with the members including fellow instructors, it is essential to take appropriate measures for self-management behaviors considering the individual characteristics and environments of leaders; it appears that effort is important.

A Cooperation System Supporting Web-based Asynchronous/Synchronous Social Activities (웹 기반 비동기/동기 사회활동을 지원하는 협력 시스템)

  • Choi, Jong Myung;Lee, Sang Don;Jung, Seok Won
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.5 no.2
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    • pp.39-49
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    • 2009
  • In this paper, we classify web-based social network into two types: open and community, and model user behavior in social activities. After that, we also propose the combination of instant messaging and web system as the method of support asynchronous/synchronous social activities. Furthermore, we introduce ImCoWeb prototype system that supports both asynchronous social activities (ex. social bookmark, comment, rate, and data share) and synchronous ones (ex. real-time communication, file transfer, co-browsing, and co-work). Because it is built on the existing instant messaging, it reduces costs by reusing the facilities such as session management, user management, and security of instant messaging.

Mining Social Networks from business process log (비즈니스 프로세스 수행자들의 Social Network Mining에 대한 연구)

  • Song, Min-Seok;Aalst, W.M.P Van Der;Choe, In-Jun
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.05a
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    • pp.544-547
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    • 2004
  • Current increasingly information systems log historic information in a systematic way. Not only workflow management systems, but also ERP, CRM, SCM, and B2B systems often provide a so-called 'event log'. Unfortunately, the information in these event logs is rarely used to analyze the underlying processes. Process mining aims at improving this problem by providing techniques and tools for discovering process, control, data, organizational, and social structures from event logs. This paper focuses on the mining social networks. This is possible because event logs typically record information about the users executing the activities recorded in the log. To do this we combine concepts from workflow management and social network analysis. This paper introduces the approach and presents a tool to mine social networks from event logs.

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