• 유통과학연구
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• 제11권12호
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• pp.51-62
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• 2013

Purpose - A pre-study on service quality-based customer value is conducted with the path structure (perceived value of service quality→customer satisfaction→behavior intention) based on the hierarchical model of service quality including interaction and outcome quality, physical environment quality and the SERVQUAL model of process quality, namely, reliability, responsiveness, assurance, empathy, and tangibles. In addition, customer value in the service industry is studied by dividing into the two-way structure of utilitarian and emotional values. This study classifies customer values of family restaurants through the customer value model based on the 4×4 matrix needs system of Jeon and Kim (2009). It illustrates the path structure of customer value→customer satisfaction→behavior intention targeting college students in order to generalize the customer value system of family restaurants. Research design, data, and methodology - This study established seven hypotheses based on the relationship between each type of customer value (food quality, convenience, social, emotional, interior quality, service encounter, and purchasing) and customer satisfaction, and the relationship between customer satisfaction and behavior intention. The study data were collected from students in the Department of Business and Tourism at Kimpo University. In all, 294 survey papers were returned of the 300 distributed: 253 pieces were used in the final analysis excluding 41 with insufficient and less effective answers. For statistical analysis, the statistics software package SPSS 15.0 was used. Results - The results of the analysis are as follows: first, the customer values of family restaurants are classified by seven customer values: goods quality value, emotional value, convenience value, social value, purchasing value, service encounter value, and inner quality value. Second, emotional value, purchasing value, service encounter value, and inner quality value had positive impact on customer satisfaction. In particular, purchasing value through being included in functional value was not classified in the previous study; however, this study could classify and generalize this value in a new way. Finally, customer satisfaction had a positive impact on behavior intention. This showed that college students had behavior intention - repurchase intention and word-of-mouth - because they could be content with the food items on the menu and the service provided by employees. Conclusions - The main points based on the above-mentioned results are as follows. This study with college students as study subjects could be classified into four dimensions, namely, generic value, usage value, purchasing value, and physical value and seven sub-dimensions on customer values of family restaurants based on a 4×4 matrix needs system. Then, to confirm its generalization, the path structure of customer value→customer satisfaction→behavior intention was verified. While existing pre-studies used simplified values by classifying restaurant values largely as utilitarian value and hedonic value, this study classified various forms of customer value, and that customer value especially could be expanded by adding purchasing value. As a result, it is shown that marketers need to diversify their customer services because this study proved that customer values can be classified in various ways based on customer needs.

• 대한치과기공학회지
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• 제37권4호
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• pp.271-284
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• 2015

Purpose: The purpose of this study was to examine the usage of CAD/CAM, which is one of dental technologist duties, in an effort to look for any possible changes in the usage of CAD/CAM. It's specifically meant to compare the results of this study with those of Lee Jong-do, Park Kwang-Sig(2011)'s study in March, 2011, to determine if there were any changes over the past four years. The selected variables that were investigated were the ownership of CAD/CAM, awareness of it, the route of acquiring the first information on it, the merits and demerits of its usage, usage experience and educational experience about it. Methods: An online survey was conducted on the dental technologists who worked in urban communities including metropolitan cities to find out the usage of CAD/CAM in 2015 from July 15 to 31, 2015, after existing questionnaire items were modified. The collected data were analyzed by IBM SPSS statistics 22.0, and statistical data on frequency, percentage, mean and standard deviation for each item were obtained. To figure out the characteristics of the subjects and the relationship between their occupational characteristics and the usage of CAD/CAM, crosstabs, independent-samples t-test and one-way ANOVA were utilized. As for the usage of CAD/CAM in 2011, the results of Lee Jong-do, Park Kwang-Sig(2011)'s study were selected, and then a comparative analysis was made. The level of significance was all set at .05. Total 250 questionnaires were distributed to them, and 190(76.0%) were returned. After excluding 23 whose answers were uncertain or seemed to lack reliability, total 167(66.8%) were used in final analysis. Results: As a result of analyzing the usage of CAD/CAM that was one of dental technologist duties, there was a great increase in the ownership of CAD/CAM in their workplaces from 2.4 percent in 2011 to 71.7 percent in 2015, and there was an improvement in awareness about it and the necessity of its usage as well. In 2011, the Internet and mass media were the most common route that they got to know about it. They had a strong tendency to acquire related knowledge through education in 2015, and there were some changes in the products that they used or preferred. In both years, the great merit of CAD/CAM was the simplified manufacturing process of restoration, and it had another great advantages in 2015 such as the improved quality of restoration or improved environments for dental technology. Concerning disadvantages, high price was a big problem in 2011. In 2015, not only price but the burden of material costs, frequent breakdown, poor demand among dental clinics and a lack of CAD/CAM professionals were pointed out a lot. In the future, this researcher intends to make research to seek ways of improving CAD/CAM professionals. Conclusion: There was more awareness of CAD/CAM in 2015 than in 2011 when the changes in awareness of it were analyzed, and the finding suggest the necessity of sustained education and concern.

• 한국산학기술학회논문지
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• 제18권10호
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• pp.54-62
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• 2017

본 논문에서는 해상 구조물들의 화재시 안전성 평가에 대한 연구의 일환으로써 기본적인 구조강도 부재들의 화재시 거동 및 파괴확률을 구해 보았다. 화재에서의 안전성 평가는 부재의 Fire resistance와 화염에 의한 열하중인 Fire severity를 비교하여 이루어질 수 있다고 가정하였다. Fire severity는 육상 건축물에 대한 화재안전 규정인 Eurocode 1의 표준화염 온도변화 곡선과 부재로의 열전달 방정식을 사용하여 부재의 최대온도를 구하게 되며, Fire resistance는 단순 부재의 경우, 간략식과 코드의 활용으로 해결할 수 있지만, FPSO 와 해상 구조물의 복잡성을 고려하여 상용 구조해석 프로그램의 활용을 통하여 탄소성해석 및 대변형등을 고려한 보다 실용적인 부재의 구조강도를 해석하여 주어진 파괴모드에 대한 한계 온도를 구하여 최대온도와 비교하였다. 더불어, Fire resistance 측면에서의 두 접근방식의 비교를 통해서 두 방식의 등가적 성향을 확인하였다. 여기서 Strength, Serviceability, Stability의 세 가지 측면에서 First Hinge, Large Deflection, Buckling의 세 가지 파괴모드를 상정하고 각각에 대한 파괴여부를 확인하였고, 이렇게 구해지는 Fire severity와 Fire resistance의 식에 AFOSM 방법을 적용하여 최종적으로 부재의 파괴확률을 구하는 방식을 통해, 단순 부재인 Beam 및 Plate 예제에 적용하여 구조물의 화재시 거동 및 각 파괴모드에 대한 파괴여부를 구하였다.

• 한국산학기술학회논문지
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• 제22권6호
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• pp.167-178
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• 2021

방위사업 품질관리 규정에 따라 2014년 이후 매년 주요 군수품 생산업체를 대상으로 군수품 품질관리 실태 및 경영수준을 조사하여 군수품 생산업체 품질수준조사서를 작성하고 있지만 매년 상이한 조사 기준으로 조사결과의 신뢰도 저하 및 품질관리 전략 수립의 한계로 인해 조사결과에 대한 품질관리 정책반영이 미흡하여 이에 대한 개선 필요성이 제기되었다. 본 연구에서는 기존에 사용된 품질수준조사 측정지표 및 설문지를 분석하여 기업 규모 수준에 따른 맞춤형 지표로 개발하였다. 불필요·중복 항목 통합 등을 통해 설문지표를 간소화하여 응답률 및 신뢰성을 제고하였다. 또한 정량적 품질수준조사 결과가 산출되도록 개선 지표를 기반으로 종합 점수화하였다. 종합점수를 통해 군수품 생산업체의 품질수준을 파악할 수 있었으며 품질수준조사를 통하여 군수품 생산업체의 품질경영 환경과 수준을 분석할 수 있는 자료를 확보하고 향후 군수품 생산업체의 품질수준 제고를 위한 중장기 품질관리 전략 수립과 제도 개선 방안을 모색하고자 한다.

• 마케팅과학연구
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• 제20권3호
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• pp.269-277
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• 2010

现有文献表明, 影响服务业顾客忠诚的最重要因素是服务质量. 然而, 在服务质量是直接还是间接影响顾客忠诚方面, 学者们的观点有着明显的分歧. 目前, 中国国内专门针对移动通信行业服务质量与顾客忠诚之间关系的文章较少. 此外, 以往相关文献多是将顾客忠诚作为一个整体变量进行研究, 没有进一步将其细分为多个维度. 基于此, 本文拟通过实证研究来探析移动通信业服务质量各维度与顾客忠诚各维度之间的直接和间接影响机理, 其中选择顾客满意作为二者关系的中介变量, 希望研究结论能给国内移动通信企业的服务管理提供有效的理论指导. 为了使搜集到的数据有效, 本次调研范围仅限于黑龙江哈尔滨市, 调查对象为移动通信公司的用户. 本次调研采取随机抽样的方式, 共发放问卷350份, 收回问卷325份, 回收率为 92.9%. 剔除无效问卷, 有效问卷为289份, 即有效回收率为82.6%. 本文借鉴国内外现有文献所使用的量表, 这些量表已经在实证研究中得到验证. 本文提出六个假设, 总体而言, 只有四个假设没有得到支持. 为了验证服务质量构成要素量表的合理性, 本文对289份有效样本进行探索性因子分析. 同样, 对顾客忠诚的维度进行检验. 本研究采用Cronbach's ${\alpha}$系数来评价量表的信度. 本研究从内容效度, 结构效度和聚合效度三方面对问卷进行效度检验. 本研究对数据和模型的拟合优度进行检验, 以提高假设检验的准确程度. 通过文献资料的收集, 整理及数据处理, 本文提出了服务质量五维度模型以及服务质量与顾客忠诚度之间相互关系模型, 通过实证分析验证了有形性, 可靠性, 反应性, 保证性和关怀性是服务质量的五个构成要素, 验证了PZB对于服务质量的SERVQUAL的测量方法, 研究了移动通信服务质量各维度对顾客忠诚各维度的直接影响机理, 以及服务质量各维度如何通过顾客满意这一中介变量对顾客忠诚各维度的间接影响机理, 建立了相应的关系模型,并运用结构方程分析方法,对模型进行实证检验, 得出如下研究结论: 第一, 移动通信服务质量由有形性, 可靠性, 响应性, 保证性和移情性五个要素构成, 顾客忠诚由态度忠诚和行为忠诚两个维度构成. 在PZB设计的SERVQUAL量表基础上, 本文针对移动通信行业设计了服务质量测量量表, 通过探索性因子分析得出五个因子. 这五个因子与五构成要素基本一致, 说明服务质量五要素概念适用于移动通信行业. 同样, 对顾客忠诚量表进行因子分析, 得出两个因子, 与本文中的态度忠诚和行为忠诚相一致. 第二, 移动通信服务质量对顾客忠诚存在直接和间接的正向影响作用. 其中, 服务质量对态度忠诚有直接和间接的正向作用, 间接作用是通过顾客满意这一中介变量影响的; 服务质量对行为忠诚有直接和间接的正向作用, 间接作用是通过顾客满意和态度忠诚这两个中介变量影响的. 这说明移动通信服务质量越好, 顾客的满意度越高, 其对服务提供商的态度就越积极, 在行为上就越容易表现出对服务提供商的忠诚. 而且, 服务质量各维度对顾客忠诚各维度的影响机理是不同的, 比如: 有形性对顾客满意有直接的正向作用, 但对顾客忠诚却没有显著的直接作用; 保证性对顾客满意没有显著的直接作用, 但对顾客忠诚有直接和间接的正向作用. 第三, 顾客满意在移动通信服务质量与态度忠诚, 行为忠诚之间的具有显著的中介作用, 这说明服务质量的提高可以增加顾客的满意度, 而满意的顾客更容易成为忠诚的顾客; 而态度忠诚在移动通信服务质量与行为忠诚之间的具有显著的中介作用, 这说明顾客行为上表现出忠诚可能是虚假忠诚, 只有态度和行为都忠诚的顾客才是真正的忠诚顾客. 本文的研究结论对中国及其它国家的电信运营商如何提升服务质量有一定的借鉴意义. 本文存在两方面的局限性: 首先, 本研究仅在黑龙江哈尔滨地区进行问卷调研, 针对移动公司用户, 统计数据会存在一定的抽样误差, 影响最终的统计分析结果. 第二, 本研究主要探讨了服务质量对顾客忠诚的影响关系, 并引入了顾客满意作为中介变量, 但没有考虑其他可能影响顾客忠诚的因素, 例如顾客价值, 消费者特征等.

• 생명과학회지
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• 제28권11호
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• pp.1255-1261
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• 2018

DNA 염기서열의 발전과 많은 단일염기서열변이 정보(Single Nucleotide polymorphism, SNP)의 발굴은 유전 분석을 가능하게 만들었다. 단일염기서열변이 정보가 사람의 유전체뿐만 아니라 가축의 유전체에서도 이용할 수 있게 됨에 따라서 SNP 칩 마커를 통해 유전자형의 분석이 가능하게 되었다. 여러 유전자형 대치프로그램 중에서도 Minimac3 소프트웨어는 비교적 정확성이 높고, 계산의 효율성을 위해 분석을 단순화하여 유전자형의 결측치 대치 분석 시간을 단축시킨다. 따라서 본 연구에서는 Minimac3 프로그램을 사용하여 한우 1,226두 770K SNP 칩 데이터와 311두 차세대 염기서열분석 데이터를 이용하여 유전자형 결측치 대치를 실행해 보았다. 그 결과 염색체별 정확도는 약 94~96%의 정확도를 나타냈으며, 개체별 정확도는 약 92~98%의 정확도를 나타냈다. 유전자형의 결측치 대치의 완료 후, R Square ($R^2$) 값이 0.4 이상인 SNP는 총 SNP의 약 91%였다. $R^2$ 값이 0.6 이상인 SNP는 84%였으며, $R^2$ 값이 0.8 이상인 SNP는 70%였다. 대립유전자형빈도 차이를 기준으로 (0, 0.025), (0.025, 0.05), (0.05, 0.1), (0.1, 0.2), (0.2, 0.3), (0.3, 0.4), (0.4, 0.5)의 7구간에 해당하는 $R^2$ 값은 64~88%였다. 결측치 대치의 총 분석 시간은 약 12시간이 걸렸다. 추후의 유전체 데이터 세트의 크기와 복잡성이 증가하는 SNP 칩 연구에서 Minimac3를 사용한 유전체 결측치 대치법은 한우의 판별에 있어서 칩 데이터의 신뢰도를 향상 시킬 수 있을 것으로 본다.