• Title/Summary/Keyword: Service workers

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Factors Associated with Burnout of Korean Child Protective Service Workers (아동학대예방센터 상담원의 소진관련 요인에 관한 연구)

  • Yoon, Hye-Mee;Park, Byung-Kum
    • Korean Journal of Social Welfare
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    • v.56 no.3
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    • pp.279-301
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    • 2004
  • Relations of factors associated with burnout were investigated among 124 child protective service workers currently working in Korean Child Abuse Prevention Centers nationwide. Three categories of factors associated with burnout were examined; (1) individual characteristics, (2) job-related characteristics, and (3) job-satisfaction. Social survey method using questionnaires by mail was employed. MBI(Maslach Burnout Inventory) for measuring burnout, a part of Smith, Kendal & Hulin's JDI(Job Description Index) for job-satisfaction, and a scale measuring the special characteristics of job developed by researchers were used. Mann-Whitney test and Kruskal-Wallis test were employed to analyze the data. Across all burnout sub-scales(emotional depletion, dehumanization of clients, lack of feelings of achievement), subjects reported a high degree(above the cutting point) of burnout. Several factors were identified as associated with burnout. Child protective service workers who are young, single with front line worker status reported higher burnout. Lack of education and training before the job location were another factors which contributed to worker burnout. Lack of proper supervision stood out as another burnout provoking factor. Job-satisfaction was negatively correlated with all three burnout sub-scales, which meant the lower the job-satisfaction, the higher the burnout of service workers. The findings implicate that the administrators of Child Abuse Prevention Centers should pay close attention to their workers' sign of burnout and develop carefully designed support system which include provision of excellent supervision, proper education and training opportunities and organizational effort to strengthen employees' overall job-satisfaction to secure their quality of services toward abused children and their family.

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Association of Airflow Limitation and COPD Composite Index with Peripheral Oxygen Saturation in Patients with Chronic Obstructive Pulmonary Disease (만성폐쇄성폐질환자에서 기류제한 및 COPD 복합지수와 말초산소포화도의 연관성)

  • Jong Seong Lee;Jae Hoon Shin;Jin Ee Baek;Hyerim Son;Byung-soon Choi
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.34 no.1
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    • pp.57-66
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    • 2024
  • Objective: Chronic obstructive pulmonary disease (COPD) is characterized by progressive airflow obstruction that is only partly reversible, inflammation in the airways, and systemic effects. This study aimed to investigate the association between low peripheral oxygen saturation levels (SpO2), and composite indices predicting death in male patients with (COPD). Method: A total of 140 participants with post-bronchodilator FEV1/FVC ratio less than 0.7 were included. Three composite indices (ADO, DOSE, BODEx) were calculated using six variables such as age (A), airflow obstruction (O), body mass index (B), dyspnea (D), exacerbation history (E or Ex), and smoking status (S). Severity of airflow limitation was classified according to Global Initiative for Obstructive Lung Disease (GOLD) guidelines. SpO2 was measured by pulse oximetry, and anemia and iron deficiency were assessed based on blood hemoglobin levels and serum markers such as ferritin, transferrin saturation, or soluble transferrin receptor. Results: Participants with low SpO2 (<95%) showed significantly lower levels of %FEV1 predicted (p=0.020) and %FEV1/FVC ratio (p=0.002) compared to those with normal SpO2 levels. The mMRC dyspnea scale (p<0.001) and GOLD grade (p=0.002) showed a significant increase in the low SpO2 group. Receiver Operating Characteristic analysis revealed higher area under the curve for %FEV1 (p=0.020), %FEV1/FVC(p=0.002), mMRC dyspnea scale (p=0.001), GOLD grade (p=0.010), ADO (p=0.004), DOSE (p=0.002), and BODEx (p=0.011) in the low SpO2 group. Conclusion: These results suggest that low SpO2 levels are related to increased airflow limitation and the composite indices of COPD.

Development of Five Finger type Myoelectric Hand Prosthesis for State Transition-Based Multi-Hand Gestures change (다중 손동작 변환을 위한 상태 전이 기반 5손가락 근전전동의수 개발)

  • Seung-Gi Kim;Sung-Yoon Jung;Beom-ki Hong;Hyun-Jun Shin;Kyoung-Ho Kim;Se-Hoon Park
    • Journal of the Institute of Convergence Signal Processing
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    • v.25 no.2
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    • pp.67-76
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    • 2024
  • Various types of assistive devices have been developed for upper limb amputees over the years, with myoelectric prosthesis particularly aimed at improving user convenience by enabling a range of hand gestures beyond simple grasping, tailored to the size and shape of objects. In this study, we developed a five-finger myoelectric prosthesis mimicking human hand size and finger movements, utilizing motor and worm gear mechanisms for stable and independent operation. Based on this, we designed a control system for independent finger control through electromyographic signal input, proposed a state transition-based hand gesture conversion algorithm by selecting representative eight hand gestures and defining conversion condition parameters. We introduced training and usability evaluation methods, and conducted usability assessments among upper limb amputees using dedicated tools, confirming the potential for commercial application of the algorithm and observing adaptive capabilities and high performance through iterative evaluations.

A study on organization′s effect on employers in food service industry. (외식서비스조직이 종업원에 미치는 영향 연구 (관계마케팅 측면에서))

  • 김종훈;경영일;박한나
    • Culinary science and hospitality research
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    • v.8 no.1
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    • pp.125-147
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    • 2002
  • This study is to show the importance of customer and to define the customer's meaning in food industry. According to previous research, a consumer is a very small part of customer. At present and in the future, a customer is not only a consumer but all of interior and exterior environments related to a company. However the scope of customer has been extended eventually. Therefore, it is important for a company to find out and secure the proper customer giving profit. This study considers a relative marketing as a way to impress a customer. It is a useful marketing technology to make profits and company's growth. And to achieve a relative marketing successfully, it is necessary to perceive a fundamental understanding and building an organization for workers. Therefore, this study propose that a company would accomplish followings to continue a quality growth. First, Understanding and confidence about workers. Second, Building the culture of a company's organization impressive to a customer Third, Continuing effort and interest ing about service. In conclusion, a company will accomplish a customer satisfaction successfully through developing a service organization and performing relative marketing.

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A Study on the cognition and attitude toward social service system and military alternative service workers of the Social Workers (사회복지사의 사회복무제도와 사회복무요원에 대한 인식과 태도 연구)

  • Oh, bong-yook;Lee, jun
    • Proceedings of the Korea Contents Association Conference
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    • 2012.05a
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    • pp.65-66
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    • 2012
  • 본 연구는 2008년에 도입된 사회복무제도가 정착 될 수 있도록 하기 위한 개선방안을 모색하고자 한다. 즉, 단순한 인력공급 차원이 아닌, 사회복무요원들의 질 향상을 위한 교육과 사회복지기관에서 사회복무요원에 대한 올바른 활용이 전제되어야 한다. 이에 사회복지기관 담당자(사회복지사) 304명을 대상으로 사회복무제도와 사회복무요원에 대한 인식과 태도가 어떠한지 조사한 결과, 사회복무제도에 대해 긍정적인 태도를 보였고, 제도가 지속적인 운영과 확대가 되길 희망하였다. 또한 사회복지사업에 사회복무요원의 역할과 활동에 긍정적으로 인식하였다. 그리고 사회복무제도의 성공적인 정착을 위해 사회복무요원의 배치전 사전교육과 직무교육 시간 증가와 관리운영에 관한 권한 강화, 운영비 지원을 필요로 하였다. 따라서 사회복무제도 운영 개선과 사회복무교육센터를 통한 교육내용의 강화, 우수 복무기관에 대한 다양한 인센티브 부여가 요구된다.

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Relationships between Psychological Need Satisfaction in Exercise, Motivation for Exercise, and Physical Activity of Female Workers in Retail and Health Service Sectors (서비스업 여성근로자의 운동심리, 욕구만족, 운동동기가 신체활동에 미치는 영향)

  • Ha, Yeongmi;Han, Sangmi
    • Korean Journal of Occupational Health Nursing
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    • v.29 no.2
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    • pp.97-105
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    • 2020
  • Purpose: This study aimed to identify the effects of psychological need satisfaction in exercise and motivation for exercise on physical activity. Methods: Eighty-five women working in three retail and health service sectors completed self-reported questionnaires during September and November 2018. Data were analyzed using SPSS for Windows 24.0 through descriptive statistics, t-tests, and logistic regression analysis. Results: Logistic regression analysis showed that intrinsic motivation (OR=1.95, 95% CI: 1.10~3.47) and autonomy (OR=1.65, 95% CI: 1.00~2.70) affected female workers' physical activity. Conclusion: To improve physical activity among women working in retail and health service sectors, programs to improve autonomy and intrinsic motivation should be developed and examined.

A Study on Hygienic Spatial Composition of Self-Service Restaurants by Applying HACCP (HACCP를 적용한 셀프서비스 식당의 위생적 공간구성에 관한 연구)

  • Lee, Jong-Ran
    • Korean Institute of Interior Design Journal
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    • v.20 no.5
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    • pp.178-187
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    • 2011
  • This research suggested the hygienic spatial composition of sell-service restaurants applying HACCP(Hazard Analysis and Critical Control Point System). The circulation of the food, dishes, waste, workers and customers were each fractionated and arranged according to the hygienic sequence of cooking food in kitchen and process for eating food within the customer space. The spaces were separated by the degree of cleanness(clean area, semi-clean area, contaminated area). After that, hygiene facilities to remove contamination and pass facilities intended to control moving were added at the possible points of cross-contamination in oder to prevent the cross-contamination. For hygienic spatial composition of self-service restaurant, the following should be acknowledged: In the kitchen, spaces in which the food is handled after being heated should be located in the clean area. As of the customer space, spaces where dishes are prepared, food and water is received, and the table hall should be located in the clean area. Food circulation should flow from the contaminated area to the clean area. Food, dishes, waste should be moved through pass facilities so that workers do not have to come and go between other areas of cleanness. Also lockers for private clothes and lockers for uniforms should be separated. Hygiene facilities should be easily accessible so that workers can use them whenever they enter their working area. The contaminated area where dirty dishes are dealed with should be separated from the clean area. Waste should be thrown out without crossing cooking areas. As of customer circulation, the hygiene facility for hand washing should be located near the space where dishes for self-service are placed. The customer circulation should lead customers to leave restaurants after giving back the dirty dishes in the contaminated area.

A study on the quality of medical social work influenced by organizational culture of hospital (조직문화가 의료사회사업서비스의 질에 미치는 영향에 관한 연구)

  • Kang, Heung-Gu
    • Health Policy and Management
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    • v.12 no.4
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    • pp.34-55
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    • 2002
  • In this study, the impact of organizational culture on the quality of social work services in hospitals were empirically analysed. A mailed questionnaire survey was conducted between February 19 and April 10, 2001. A sample of total 70 hospitals, including general hospitals with one social worker at least and single-department hospital with two social workers or more, were identified nationwide through the registry of Korean Association of Medical Social Workers and Korean Association of Hospitals. According to coping strategy and reacting pattern with the environmental changes, four types of organizational culture in each hospital, classified as group culture, developmental culture, hierarchial culture, and rational culture, were adopted for the independent variables. Three dimensional aspects of quality of social work service - structure, process, and outcome were selected as dependent variables in this study. Also the quality of social work service was distributed into provider-perceiving quality and consumer-perceiving quality The major findings were as following in summary; First, most social workers reported that the characteristic of culture in their hospitals are group culture the first, hierarchial culture the second, developmental culture the third, and rational culture finally in order of comparing the level of quality perceived between social worker's recognition. Second, service provider and consumer, The provider-perceiving quality showed less score than that of consumer, especially the lowest was the score of quality of outcome perceived by provider. Third, according to the types of organizational culture, there were significantly different levels of quality in total social work services, structure dimension and process dimension. The quality of outcome dimension did not show significant differences among the type of organizational culture. Finally, the most influential variables to the quality of social work service ice proved departmental form of social work unit, leader of social work unit, and developmental culture of hospital To assure quality services, accordingly, social work unit in hospital is required to be organized as a single unit, that means to be an independent department of which qualified social worker is supposed to control the unit. It is strongly recommended to develop leadership for the leaders of social work unit.

Impact of Service Quality of Cosmetic Road Shop Male Sales Staff on Purchase Intention (화장품 로드샵 남성 판매종사원의 서비스품질이 구매의사에 미치는 영향)

  • Won, Kyoung-hee;Jung, Yeon-ja
    • Journal of Convergence for Information Technology
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    • v.9 no.5
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    • pp.243-251
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    • 2019
  • Men's beauty experts are engaged in the beauty area, which has been recognized as a woman's entirety due to changes in the society in which the standards of the occupational groups according to sex are collapsed. The purpose of this study is to find out the strategic implications for attracting male beauty workers to male beauty practitioners through the influence of the service quality of male sales workers of cosmetics road shop among the growing beauty industry and increasing male beauty practitioners. I want to provide you with basic data. As a result, the service quality of male sales personnel of cosmetics road shop had a positive effect on the purchasing intention. As a result, male sales workers of cosmetics road shop seemed to have a well - It is necessary to provide continuous product education and education to provide prompt and accurate service.

Job Stress of Mobile Communication Network Construction Workers

  • Lee, Dong-Gu;Yoon, Hoon-Yong
    • Journal of the Ergonomics Society of Korea
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    • v.34 no.6
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    • pp.549-561
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    • 2015
  • Objective: The purpose of this study was to investigate the job stress factors of mobile communication network construction workers using survey based on 'Job stress factors evaluation tool for Koreans' that was developed by KOSHA in 2003. Background: Due to the rapid growth of penetration rate of smartphone, the necessity of LTE service changing from 3G network was brought up. The demand of LTE network construction in a short period of time leads to the aggravation of the job stress of mobile communication network construction workers. Method: Two hundred and fifty workers who were in the mobile communication network industry participated in this study, and among them 206 responses were analyzed for this study due to the unreliability and insincerity of responses. The eight job stress factors which are physical environment, job demand, job autonomy, relation conflict, job instability, organizational system, inadequate compensation, workplace culture were analyzed. Results: The job stress factors of mobile communication network construction workers were compared to those of other industry workers, and other work related characteristics were analyzed. The results showed that the stress level of a physical environment and job requirement were relatively higher than those of manufacturing industry workers, meaning that mobile communication network construction workers have rough working conditions and increased amount of work due to the demand of LTE network construction. The stress level of physical environment for outdoor job workers was relatively higher than that of indoor job workers. With the analytical result for level of job satisfaction, significant difference was observed (p <0.05) with every factor, and the job stress was found the highest with those not satisfied with every factor Conclusion: From the results of this study, the work loss due to the job stress could be prevented, and accurate stress factors could be removed at the workplace. Application: The results of this study may not represent the whole mobile network construction workers, the effort for job stress management is needed to improve the work efficiency and the workers' quality of life.