• Title/Summary/Keyword: Service satisfaction survey

Search Result 1,951, Processing Time 0.029 seconds

A Study on Enhancing Transfer Effect of Learning on Education for Local Public Service Personnel (공무원교육의 현업적용도 영향요인과 정책적 제고방안)

  • Kim, Jung-Won;Kim, Dongchul
    • Management & Information Systems Review
    • /
    • v.32 no.3
    • /
    • pp.43-59
    • /
    • 2013
  • The most important thing in training of organization is that how effectively it can be made most of the performance among the staff. It will be useless if the knowledge which gaining after training can not be applied. Therefore the transfer of learning is studied since it is important for decision of training. We studied the factors of transfer of learning and carried out a survey targeting the public officials of Gangwon province with the factors we made a study. We define the factor of both promoted and interrupted in training and suggest the way of improving it. The first, the modeling of competency can stimulate the desire of achievement and complete a course of training among staff of organizations. The second, the construction of training program and organizational culture just for Gangwon province can increase the satisfaction of training among the learners. The third, the establishment of management system after training can reinforce the capability making use of train. The sharing of each information with boss at the office can help to stimulate the function of feedback after training as well.

  • PDF

Analysis on Political Distrust of Governmental Agencies (정부기관의 정치 불신에 관한 실태분석)

  • Kim, Yong-Chul
    • Journal of Digital Convergence
    • /
    • v.13 no.9
    • /
    • pp.21-28
    • /
    • 2015
  • This study shows what the political distrust of three nations was preserved among US, Japan, and South Korea in 2008. According to the World Value Survey research, the political distrust of three nations was reached over 70% when on the basis of national people's consciousness in 2008. Especially in the case of South Korea, the percentage of extreme distrust was the highest compared to the other countries. The reason why South Korea could not manage the nation people's political voice to the government and National Assembly. So consequently political complaining behavior channel should be erected more in the political mechanism. And Korean political parties could not manage the social development and national consolidation. Moreover, attacted the negative effects to society. Political distrust is the worst obstacle in democracy that it will be needed the national consensus to amend it.

A Study on the Effects of Public Library Senior User's Perception of Relational Benefits on the Relationship Quality and Intent to Relationship Continuity (공공도서관 시니어 이용자가 지각하는 관계혜택이 관계품질과 관계지속의도에 미치는 영향에 관한 연구)

  • Shin, Hye-Bong;Noh, Dong-Jo
    • Journal of the Korean BIBLIA Society for library and Information Science
    • /
    • v.30 no.4
    • /
    • pp.135-156
    • /
    • 2019
  • The purpose of this study is to examine the influence of perceived relational benefits of senior library users on the relationship quality and intent to relationship continuity. This study was conducted 50+ public library users through the survey, and 185 subjects were analyzed. The results showed that relational benefits mediated by relationship quality affect intent to relationship continuity. Particularly, functional benefit among the relational benefits had a great effect on intent to relationship continuity, mediated by relationship quality. Commitment among relational quality had a great effect on intent to relationship continuity. These findings suggest marketing policy implications to develop service policy for senior library users.

A study on factors affecting the use and performance of SMEs' overseas marketing support projects (중소기업 해외마케팅지원사업의 활용과 성과에 영향을 미치는 요인에 관한 연구)

  • Jeong, Bok-Hoon
    • Journal of the Korea Convergence Society
    • /
    • v.11 no.5
    • /
    • pp.219-227
    • /
    • 2020
  • Rapid changes in the environment, such as the 4th Industrial Revolution, provide crises and opportunities for SMEs. The government is trying to improve and expand the SME support project, but has not been able to achieve the desired results. This study studied the effective performance factors of overseas marketing support projects in response to changes in the role of SMEs. The research was conducted based on a survey of coporations applying for export support projects. As a result of the research, the corporate competence, the support quality from the support institution, and the consultant competency have a significant influence on the utilization of the support project. In addition, it was analyzed that the utilization of support projects has a significant effect on corporate performance. In order to achieve the performance of support projects under a changing export environment, support organizations, consultants, and coporation should strengthen their competences. This study suggests the criteria for judging the actual factors necessary for the improvement of the export support project, and studies on how to strengthen the competences of each factor should be conducted in the future.

Studies on Rapo forming in good sales field for Customer Service Improvement -Focused on Enneragram- (고객서비스제고를 위한 상품판매현장에서의 라포형성에 관한 연구 - 에니어그램을 중심으로 -)

  • Cho, Byoung-Mu;Yang, Hae-Sool
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.8 no.6
    • /
    • pp.1613-1624
    • /
    • 2007
  • First impression is flexible that in a relationship it can be decided within four to ten seconds Therefore, to change the fixed image that has been formed at first impression requires lots of time and effect. Forming Rapo is one of a very important element in customer managing that form curiosity and credibility at first sight. This thesis is researched on Forming Rapo, which is important due to demand of change in business environment, to apply in the real market and increase the sale. The study applied on Enneagram that is proven to be the most effective tool for teach required passion and leadership within human personality system, and it explains nine different type of human personality. The used methodology was to set the hypothesis from selecting features that can be judged to apply on the sales field in the nine different type of personality. In addition, to support and prove the appliance of the hypothesis, one conduct the survey to 375 people, who found their personality type at KESI (Korea Enneagram Spiritual Institution).

  • PDF

A Study on the Improvement of Common Facilities in the Rural Village (농촌마을 공동시설 개선 방향 설정에 관한 연구)

  • Jo, Sun-Jae;Im, Seung-Bin;O, Hwi-Yeong
    • Journal of Korean Society of Rural Planning
    • /
    • v.2 no.2
    • /
    • pp.37-44
    • /
    • 1996
  • The main aim of this study is to propose the improvement guidelines for the rural communit;- facilities(short as RCFs) in the village level. 28 villages were selected in consideration of the travelling distance to the nearest city, farming types and percentage of farm to total land. Through the analyses of the physical conditions and utilizing practices of RCFs in case villages, the tentative improvement guidelines were finally formulated. The major results of the study were summarized as follows ' 1. Most villagers thought the village hall and Jungjamok(Korean-style outdoor rest point) being centrally located, which was reflected in their high satisfaction with the accessibility to RCFs.However, they evaluated that above two places were too small and old for normal use, so set forth their views of high dissatisfaction on the scale of RCFs, 2. Analyses results of the survey in the study showed the ranking order of service level of RCFs as following; the village hall l rest building for the aged 1 rural-pocket park 1 village store / playground.And the need for cultural function was much more highly expressed than merely meeting function. 3. Considering together with the analysis results of this study and the related referencing guidelines, it is proposed to introduce the village hall, shop, and village store as basic ones of RCFs in the village level, which should form a single complex connected mutually and functionally each other.

  • PDF

Assessing how the Yonsei University Foodservice is perceived by the students: Toward an effective strategy formulation (효율적인 대학급식 관리체계 및 경영전략을 위한 소비자 태도 분석)

  • Yang, Il-Sun;Jang, Yoon-Jung;Kim, Sung-Hye;Kim, Dong-Hoon
    • Journal of the Korean Society of Food Culture
    • /
    • v.10 no.4
    • /
    • pp.327-337
    • /
    • 1995
  • The purposes of this study were to: (a) identify college students' patronage behaviors, (b) develop an instrument measuring the attitudes of University Students towards university foodservices management practices, (c) determine university students' attitude towards the four types of university foodservices, and (d) provide recommendations on marketing strategies for university foodservice. Questionnaires were hand delivered to 600 Yonsei University students by designated coordinators. A total of 549 questionnaires were usable; resulting in an 93.3% response rate. The survey was conducted between November 28 to December 4, 1995. Statistical data analysis was completed using the SAS Programs for descriptive analysis, T-test, ${\chi}^2$ test, ANOVA, Factor Analysis and Stepwise Multiple Regression. Most (88.3%) of students were patronizing university foodservices for lunch. Underground student foodservice (40.1%) and Restaurants outside the campus (33.7%) were primarily used for lunch and dinner respectively. Eighty six percent of university students had 1 to 2 meals per day at university foodservices. The reasons given by students for patronizing university foodservices were as follows: location, time, price, menu, taste. Most of the respondents were least satisfied with hygiene, taste, menu and atmosphere. Data indicated strong support for eight priori dimensions in terms of food, menu, atmosphere, hygiene, employee attitude, facilities and convenience. After the factor analysis, price, fast service and foodservice location attributes were rearranged, combined and created a new dimension called as 'access'. Three dimensions in terms of menu, hygiene, convenience were important to students although performance was perceived as poor through importance-performance analysis. Most of students were not satisfied with all four types of university foodservices. In terms of food quality and price which university foodservices offer, most of respondents were moderately satisfied. According to multiple regression analysis, 93.31% of the variance respondents' satisfaction score could be explained by food, menu, price, atmosphere, hygiene, employee attitude, facilities, and convenience dimensions.

  • PDF

Posttraumatic Growth Among North Korean Refugees (북한이탈주민의 외상 경험 이후 심리적 성장)

  • Kim, Hyun-kyoung;Eom, Jin-sup;Jeon, Woo-taek
    • Korean Journal of Social Welfare Studies
    • /
    • no.39
    • /
    • pp.29-56
    • /
    • 2008
  • The purpose of this study was to find out correlation and predictors of posttraumatic growth of North Korean refugees in South Korea in 7years. This survey was conducted on 105 North Korean refugees in 7 years with questions on depression, anxiety, socio-demographic characteristics, personal & social variables, psychological trauma in North Korea, stress experience in South Korea. The influence of these variables was analysed. Result indicated that education in North Korea and living period in the 3rd country iwas associated with PTG. Date for escaping from North Korea, depression, acculturative stress in South Korea, hope for future, social support from South Korean, perceived satisfaction had correlation with PTG. And Date for escaping from North Korea, living period in the 3rd country, social support from South Korean, acculturative stress in South Korea predicted PTG of North Korean refugees. Finally, social political intervention and mental health service programs for North Korean refugees were discussed.

The Relationship between the Emotional Labor and the Organizational Commitment of Employees in Senior Employment Agencies : Mediating Effect of Self-efficacy (노인일자리전담기관 종사자의 감정노동과 조직몰입 : 자기효능감의 매개효과)

  • Lee, Byoung-Rock
    • Journal of the Korea Convergence Society
    • /
    • v.12 no.12
    • /
    • pp.349-354
    • /
    • 2021
  • This study made an analysis of the relationship between the emotional labor and the organizational commitment and the mediating effect of job satisfaction of employees in senior employment agencies. A survey of 253 employees in Daejeon and Chungcheong areas was conducted. The important analysis methods are confirmatory factor analysis and bootstrap verification. The analysis results are employees' emotional labor had a negative effect on organizational commitment and the mediating effect of self-efficacy was proved significantly. For reducing emloyees' emotional labor, it is important to offer guidelines for improvement of emotional labor, regular inspection and education, and the proper measures of the administrators. To advance their self-efficacy, we need to offer education for the improvement of practice-based professionalism, education and administrative support to improve ethical consciousness, and appropriate emotional support service.

The Relationship between the Perceived Career Barriers on the Career Compromise: Focused on the Moderate Effect on the Self-Efficacy (인지된 진로장벽이 진로타협에 미치는 영향 자기효능감의 조절효과를 중심으로)

  • Jang, Woojung
    • Journal of the Korea Convergence Society
    • /
    • v.9 no.11
    • /
    • pp.325-331
    • /
    • 2018
  • The purpose of this study is to examine the influence of perceived career barriers to career compromise of university students who are looking for jobs. In this research, career barriers are classified interior barriers and exterior barriers and the moderate effect was verified on the relation between both barriers and career compromise. The collected 280 survey sheets were analyzed using regression analysis. As results, both career barriers affect on the career compromise positively. And self-efficacy has a moderate effect on the relation between career barriers and career compromise. These findings show that self-efficacy can help students overcome their career barriers. In the further studies, it is necessary to examine whether the employee' job satisfaction and turnover rate are related to self-efficacy.