• International Journal of Computer Science & Network Security
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• 제21권2호
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• pp.103-109
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• 2021

The study aimed to analyze the current situation of the electronic portal of the Northern Border University, in terms of content and components, the extent of quality of use, service assurance and integrity, linguistic coverage of objective content, in addition to assessing the efficiency of the Blackboard e-learning platform and measuring the degree of safety of the portal, in addition to measuring the extent of satisfaction, through a sample that included 135 faculty members, as the researcher was keen to apply the case study methodology with the use of the questionnaire as the main tool for measurement, and the study found that there is an average trend among faculty members in the degree of content for the components of the portal and electronic security While it rose to good use, and very good at using the Blackboard platform.

• 한국치위생학회지
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• 제22권6호
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• pp.495-502
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• 2022

Objectives: The purpose of this study was to analyze research trends in dental hygiene using topic modeling and semantic network analysis. Methods: A total of 261 published studies were collected 686 key words from the Research Information Sharing Service (RISS) by 2019-2021. Topic modeling and semantic network analysis were performed using Textom. Results: The most frequently and frequency-inverse document frequently key words were 'dental hygienist', 'oral health', 'elderly', 'periodontal disease', 'dental hygiene'. N-gram of key words show that 'dental hygienist-emotional labor', 'dental hygienist-elderly', 'dental hygienist-job performance', 'oral health-quality of life', 'oral health-periodontal disease' etc. were frequently. Key words with high degree centrality were 'dental hygienist (0.317)', 'oral health (0.239)', 'elderly (0.127)', 'job satisfaction (0.057)', 'dental care (0.049)'. Extracted topics were 5 by topic modeling. Conclusions: Results from the current study could be available to know research trends in dental hygiene and it is necessary to improve more detailed and qualitative analysis in follow-up study.

• Asia pacific journal of information systems
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• 제30권1호
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• pp.120-142
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• 2020

Present-day organizations have become largely dependent on mobile instant messaging services (MIMs) for various organizational purposes. Focusing on the increasing use of MIMs in today's organizations, this study aims to explain how different aspects of KakaoTalk, the most dominant MIM in Korea, influence employees' attitudes toward their current employers, and how these attitudes impact the employees' intentions to stay at their present workplaces. Overall, with the exception of one factor (satisfaction with KakaoTalk use), all other factors (perceived quality of information exchanged through KakaoTalk, belongingness through KakaoTalk, and KakaoTalk overload) significantly influenced employee's attractiveness toward their current employers. Specifically, while KakaoTalk overload's effect on perceived organizational attractiveness was negative, two other factors were positively associated with it. Perceived organizational attractiveness also strongly influenced employees' intention to stay at their present workplaces. These findings contribute to expanding practical and theoretical understandings regarding the critical roles of MIMs in the efficient management of organizations in this hyperconnected society.

• 한국항만경제학회지
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• 제25권3호
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• pp.93-116
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• 2009

물류서비스 아웃소싱 산업이 지속적으로 성장하면서 끊임없이 제기되는 이슈 중의 하나는 서비스이용자의 비용절감과 서비스제공자의 수익성 확보 여부이다. 국내의 많은 기업들이 물류서비스 아웃소싱을 하고 있지만, 원하는 수준의 아웃소싱 효과를 얻지 못하는 경우가 많고, 물류서비스 제공기업들도 불확실한 시장상황과 과도한 단가경쟁으로 수익을 확보하지 못하고 있다. 본 연구에서는 국내 주요 아웃소싱 거래기업을 대상으로 전문가조사를 실시하여 물류서비스 계약의 현황을 조사하였다. 또한, 현재 운영 물류관련 표준계약서와 기타 서비스 표준계약서를 분석하였다. 이를 통해 국내 물류서비스 계약이 서비스의 범위와 종류, 그에 따른 서비스 규모와 비용 및 수익구조에 가장 큰 영향을 받는다는 것을 알 수 있었다. 그리고 서비스 제공 기업은 계약을 통해 수익을 확보해야 하기 때문에, 제공서비스의 수준과 부가가치 서비스 제공 여부, 계약 기간과 절차 등에 좀 더 민감하게 반응하고 있음을 알 수 있었다. 또한 전문가 조사결과를 바탕으로 주요 계약요인을 도출함과 동시에 기존 계약서 분석을 통해 모듈화된 물류서비스 표준계약 조항을 제안할 수 있었다. 본 연구는 물류서비스 아웃소싱 이용자와 제공자 그룹을 대상으로 한 대량의 조사가 이루어지 않았다는 한계점과 동일한 물류서비스를 제공하는 물류기업들 간의 비교조사와 그들의 이용자 기업 간의 계약 성과 인식에 대한 세부적인 개별조사를 병행하지 못했다는 한계점이 있다. 향후에는 본 연구의 결과를 바탕으로 개선된 구조의 연구모형으로 더 세부적이고 정량적인 연구 분석이 가능하리라 생각한다.

• 유통과학연구
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• 제13권9호
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• pp.71-79
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• 2015

Purpose - The purpose of this paper is to find out the effect of changes in the differentiated "servicescape" on the business performance in the hair salon industry using a case study. For this, we selected hair salon M located in Suwon. The shop is innovatively different from existing shops in terms of spatial layout and functionality. We conducted in-depth research, beginning with the launch of the shop concept through investment and ongoing stable sales. Research design, data, and methodology - The M hair salon is a start up shop providing a differentiated servicescape (physical environment where the service takes place) located in Suwon, Yeongtong-gu. We conducted research to investigate how spatial layout and functionality of the servicescape impact customers' perceived quality. The interview period and case analysis was May 2014 through March 2015, covering 11 months. To conduct the case analysis, we analyzed the spatial layout and functionality of existing shops and interviewed customers and experts about the difference between hair salon M and existing shops. Results - Our results found clues to the positive effect of spatial layout and functionality among servicescape factors on perceived service quality at the salon. The shop showed a fast payback of the principal investment, growth potential in contrast to competitors near the salon, and 45 percent returning customers. The problem with the spatial layout at existing shops was that customers were aware of the way other people were looking at them, since viewing angles overlapped, therefore there was a limitation to the relationship intensity with an exclusive hair designer. In contrast, the layout of the stands at the M salon kept the number of dressing stands limited to maximize the customer's emotional response. Additionally, because of the new layout of dressing stands hiding other customer voices and appearance in the salon, customers perceived their service space as independent. Therefore, they did not have to focus on their personal emotional response, which was one of the advantages of the new layout. Conclusions - This study conducted case study analysis by offering a new perspective focusing on spatial layout, previously not considered as an independent variable of quality evaluations and customer satisfaction in existing literature on hair salon management. Therefore, this study contributes to the field by offering an opportunity to discover the causal relationships between the overlooked physical environment and a customer's perceived quality. However, a process objectifying the results of the study through empirical analysis and hypotheses is needed to overcome the limitations of the case study approach and generalize the results. Moreover, it would be beneficial to conduct further empirical study of the relationship between the spatial layout provided in the case and a customer's emotional response and change in mood. In addition, an analysis is needed regarding how customers feel about the factors using the Kano Model. These suggestions would be considered in further study.

• 지식경영연구
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• 제22권3호
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• pp.253-271
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• 2021

코로나 19의 확산으로 O2O 주문·배달 앱의 활용이 보편화되고 있다. 원하는 거래 방식과 채널을 선택할 수 있었던 과거와 달리, 소비자의 선택의 폭이 점점 좁아지고 있는 뉴노멀 시대에는 주문·배달 앱의 편의성에 가려져 왔던 그림자 노동에 대한 고찰이 시급하다. 이를 위해 본 연구에서는 O2O 주문·배달 앱의 사용자가 인지하는 서비스품질 요인과 그로 인한 그림자노동 속성을 파악하고, 상대적인 중요도와 만족도에 따른 우선순위를 파악하고자 한다. 먼저 O2O 주문·배달 앱에 대한 사용자 리뷰를 수집 후, 텍스트 분석 방법인 토픽 모델링을 활용하여 키워드에 따른 주제어를 도출하였다. 11개의 주제어를 기존의 주문·배달 앱 서비스품질에 대한 선행연구 및 그림자노동 관련 선행연구의 개념과 연결하여 연구변수를 선정하였다. 유용성, 용이성, 안정성, 디자인 품질 및 개인화, 반응성, 업데이트, 실재감의 8개 변수가 선정되었고, 이에 대한 32개의 측정항목에 대해, 주문·배달 앱 이용자를 대상으로 수정된 IPA 분석을 실시하여, 지속유지, 중점개선, 점진개선, 과잉 영역의 항목들을 파악하고 이에 따른 시사점을 제시하였다.

• 문화기술의 융합
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• 제9권1호
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• pp.635-648
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• 2023

현재 코로나 19로 인한 사회적 거리 두기 상황에서 프렌차이즈 미용실보다 더 안전한 1인 미용실의 이용이 다시금 부상하고 있다. 1인 미용실은 높은 가격에도 개인 맞춤 서비스를 제공함으로 프렌차이즈 미용실보다 서비스 측면이 강하게 요구되는 업종이라 할 수 있다. 이러한 다른 특징에도 불구하고 기존의 많은 미용실 서비스 관련 연구들이 프렌차이즈 미용실에 집중되어 있다. 따라서 본 연구는 서비스 품질이 강하게 요구되는 1인 미용실의 서비스 품질이 고객의 만족과 불만족 공존성을 통해 행동 의도에 어떠한 영향을 미치는지 알아보고자 하는 목적을 가지고 실증분석을 통해 연구되었다. 본 연구 결과로 1인 미용실에서 소비자의 즐거움이 재방문의사를 가장 높이는 것으로 나타났다. 이러한 즐거움은 미용실의 외관보다는 헤어 디자이너의 전문성은 물론 소비자에 반응하고 공감하는 것이 중요하다는 것을 보여줬다. 본 연구를 통해 1인 미용실이 가지는 특징을 살펴보았고 유의미한 결과를 발견할 수 있었다.

• 한국의류학회지
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• 제34권3호
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• pp.411-423
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• 2010

Retail stores with a primary competitive advantage in satisfying customers with high quality differentiated services depend heavily on a sales force to produce and deliver services in a consistent manner. Salespersons in a high service retail context are required to act to express certain types of emotion in compliance with the emotional rules of the organization that is conceptualized as "emotional labor" in the literature. This study adopts the dyadic model of emotional labor originally proposed by Hochschild. A survey method is implemented to collect data to test the hypotheses among the variables such as positive and negative affectivity, performance stressor, emotional labor, burnout, and job satisfaction. One hundred and twelve responses were analyzed by factor analysis and path analysis with SPSS12.0 and Amos 6.0. The factor analysis confirms that emotional labor is composed of deep acting and surface acting. Eleven hypotheses were tested by path analysis and seven were accepted. The major findings are that deep acting was affected by positive affectivity, negative affectivity, and a performance stressor. The surface acting was affected only by negative affectivity. Surface acting had an indirect negative effect on job satisfaction via emotional burnout while deep directly acting influenced job satisfaction. Furthermore, the interaction effect between positive affectivity and a performance stressor on surface acting was significant. The implications for retail firms are discussed based on the findings with suggestions for future studies.

• 한국산학기술학회논문지
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• 제15권6호
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• pp.3931-3943
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• 2014

국내의 산업단지는 노후화와 환경문제 등으로 인하여 점점 더 경쟁력을 상실하고 있는 실정이다. 첨단산업단지로의 재편을 위해 공공 및 환경디자인의 질적 향상과 경쟁력 강화를 위한 방향성 정립이 시의적으로 필요하다. 본 연구는 서울디지털산업단지의 이용자 만족도에 영향을 미치는 계획요인을 PLS 회귀모형을 통해 규명하고자 하였다. 분석결과, 총 32개의 계획요인 중 중요도(VIP)값이 1.0 이상으로 매우 의미 있는 디자인 계획요인이 12개로 나타났으며, 0.9~1.0 사이의 비교적 중요한 계획요인이 8개로 도출되었다. 이들 계획요인은 디자인개선사업 시행 시 정량적 우선순위를 가늠할 수 있는 전략적 디자인 계획요인으로 판단할 수 있으며, 서울디지털산업단지의 경쟁력 강화에도 도움이 될 것으로 사료된다.

• 한국식생활문화학회지
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• 제27권3호
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• pp.261-273
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• 2012

To find an efficient solution for the globalization of Korean food in Brazil, we conducted a survey about the satisfaction of Brazilian natives who had visited a Korean restaurant, and possible suggestions for improvement. We also conducted indepth interviews with 13 owners of Korean restaurants in Seo Paulo, Brazil, about their plans to improve Korean food to be more appealing to the Brazilian palate. Our research shows that Korean restaurants had a below average reputation for employee kindness, menu taste and variety, interior, mood, and accessibility. As a result of the survey, we found that Korean restaurants were considered in general to be below average. The survey also showed that the higher the level of a person's economic standing, the less satisfaction they had with Korean food restaurants. We also found that the most common pieces of advice that Brazilian women had regarding Korean restaurants were to offer more variety in the menu, maintain a cleaner restaurant, and to actively engage in public relations. The general concerns of everyone surveyed focused on cleanliness and public relations of the restaurant. However, food-related people focused more on the taste and quality of the food. Sao Paulo is currently the most well-developed economic center in South America, so the world's food service industry is pushed to the front of its ongoing development. For Korean food to make inroads into Brazil, Korean restaurants need to change the niche that they occupy. First-generation family businesses and second-generation specialized family businesses coexist in that city. So first of all, to localize the Korean food for Brazilian tastes, a menu system that will easily allow natives to access Korean food must be established. And second of all, it must support the total food culture by improving distribution, sanitation management, and marketing methods that can get the natives to like Korean food ingredients.