• Title/Summary/Keyword: Service orientation

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The study on the cooperation between public and school libraries (공공도서관과 학교도서관의 상호협력에 관한 연구)

  • 김병주
    • Journal of Korean Library and Information Science Society
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    • v.27
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    • pp.573-599
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    • 1997
  • The purpose of this research was to study the merits and barriers to successful school and public library cooperation in the city of Seoul and to obtain perspective and the basic data used to implement practical cooperative measures. A questionnaire survey was conducted for 22 public libraries in city of Seoul concerning both positive and negative aspect of cooperation between two types of libraries. Based on the survey results, the following conclusions and recommendations are made ; 1) The librarians recognized the necessity of cooperation that promote efficiency of library operation and also contribute toward local community development. 2) The librarians are agreeable to the cooperative service and the institutional cooperation will prevent redundancy of collection development and will make variety of book selection possible. 3) The cooperation will not result in manpower reduction or budget saving. 4) Inconvenience due to distance between two types of library is anticipated. 5) In order to develop the skills and capabilities of the librarians, it is desirable to offer reeducational program and o n.0, pportunities to attend conferences and meetings. 6) The library user orientation program is to be held regularly. 7) It is necessary to make policy statement of library cooperation in order to maintain autonomy of each library. 8) The establishment of branch libraries and moving libraries under the educational district is recommended.

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An Importance-Performance Analysis(IPA) on the Leadership Competency of Rural Community Leaders (지역사회리더 리더십역량의 중요-성취도 분석)

  • Park, Eun-Shin;Lee, Chae-Shik;Park, Duk-Byeong;Ko, Jeong-Sook
    • Journal of Korean Society of Rural Planning
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    • v.12 no.1 s.30
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    • pp.59-66
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    • 2006
  • The purposes of this study were to identify leadership competences of rural leaders and to analyze leadership competency of leaders. The study carried out by questionnaire and focus group interview on expert panels. To analyze leadership competency, the data was collected from 273 rural leaders by stratified random sampling. SPSSWIN/ver10 program was used for analyzing data with t-test and IPA method. The study suggests twenty low types of leadership competences which were information, vision, decision making, motivation communication, education residents, managing residents, loaming, flexibility, problem solving, presentation program management, customer orientation service knowledge, making relationship, creative idea, business understanding, brand development, conflict resolution negotiation, assessment, business management, coaching and feed back. Whereas leaders with middle school educational career required developing program management, maintaining achievement and benchmarking, leaders with high school were morel likely to develope self-learning, to benchmark their knowhow and brand development competency. Whereas leader with less low years experiences as leader have been considered as developing coaching/feedback brand development and program development, leaders with more five years as leader should consider developing benchmarking, resident education, and brand development. The study suggests that the extension agents on public should develop leadership program according to the competency differences of leaders.

Comparative Analysis of Benthic Macroinvertebrate Communities Before and After the Restoration Project in the Kyoungan Stream (경안천의 하천복원 사업 전‧후 저서성 대형무척추동물 군집구조 비교 분석)

  • Kim, PilJae;Kim, JinYoung;Son, SeHwan;Won, DooHee;Kong, Dongsoo
    • Journal of Korean Society on Water Environment
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    • v.32 no.1
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    • pp.15-22
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    • 2016
  • This study aims to analyze the changes in the benthic macroinvertebrate community before and after a restoration project in a eutrophic stream. Species diversity and species richness increased at the points where the channel changed from standing water to running water. However, species diversity and richness decreased at the points where only riparian restoration was implemented, and the concentration of suspended solids increased, while biochemical oxygen demand and total phosphorus decreased and the concentration of dissolved oxygen increased. In such reaches, functional feeding groups went from collector-filterers to collector-gatherers, and habitat orientation groups changed from clingers to burrowers.

Fractal Manufacturing System (FrMS) based on Autonomous and Intelligent Resource Model (AIR-model) (자율적이고 지능적인 리소스 모델에 기반한 프랙탈 생산시스템)

  • Sin Mun-Su;Jeong Mu-Yeong
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2006.05a
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    • pp.348-353
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    • 2006
  • Autonomous and intelligent resource model (AIR-model) defines a building-block of complex systems to pursue value creation by means of diverse resources, referred to as an AIR-unit, and presents a collaboration model with the AIR-units. An AIR-unit represents a piece of resources, such as machines, labor, raw materials, and other assets, considered individually by a complex system as means to accomplish given tasks. It is defined with its own service capability and a goal, and pursues achieving the goal by means of the capability. Moreover, an Air-unit is equipped with autonomy and intelligence, whereby it makes a decision on its course of action on its own initiative. Air-units collaborate on system operations with each other through goal-oriented negotiations. In this research, distinctive features of the AIR-model are addressed and described in detail. Principal components of the AIR-model are also designed via object-oriented modeling techniques. A prototype system based on the AIR-model is finally presented as an embodiment tool of a fractal manufacturing system (FrMS).

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Customer Equity Drivers and CLV of the Department Stores in Seoul

  • Kim, Hyun-Sook;Min, Ji-Young;Lee, Yu-Ri
    • International Journal of Costume and Fashion
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    • v.10 no.2
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    • pp.73-88
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    • 2010
  • Study aims to identify customer equity drivers and their relative importance, to represent customer lifetime value (CLV) distribution, and to investigate the effect of customer equity drivers and demographics on CLV when shopping apparels at the four big department stores in Seoul. Recently, Korean department stores marked significant decrease in sales volume and it calls for more focus on customer orientation. Customer equity is a managerial concept which considers customers as a valuable asset for business success. Sustainable competitive advantage is attainable when customer equity drivers and CLV are measured, managed and enhanced. results identified four dimensions of customer equity drivers such as 'retail brand equity: 'relationship equity', 'retail service equity', and 'price value equity'. Among them, 'relationship equity' was proved to be the most influencing factor on the customer's store patronage intention. The CLV distribution represented unique characteristics of each department store. The level of CLV depended on such demographics as age and income. Marital status influenced the relationship between perceived customer equity drivers and CLV. It also analyzed competitive structure of the four big department stores in Seoul and offered managerial suggestions. This study provided conceptual framework for the future study of customer equity related to apparel shopping at the department stores as well as managerial implications.

A Valid Time for Nearest Neighbor Query of Moving Object using Information of Orientation (방향성을 이용한 이동객체의 최근접 질의를 위한 유효시간)

  • Kang Ku-An;Kim Jin-Deog
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.9 no.4
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    • pp.865-870
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    • 2005
  • The latest Global Positioning System, wireless communications technology and Location-Based Service bring about the rapid developments of telematics application areas. In the moving object database for telematics, it is very important to deal with database queries related to the real time current positions of a moving objects and the valid tine of the query results as well. In this paper, we propose how to get not only the current result of query but also the valid time and the result after the valid time when a query point and objects are moving simultaneously. We would like to predict the valid time by formula because the current results will be incorrect due to the characteristic of the continuous movements of the moving objects and the future results can not be calculated by iterative computations.

Effectiveness Analysis of Helicopter Flight Simulator and Actual Flight Training: Focused on Instrument Flight Training (헬리콥터 비행 시뮬레이터와 실 비행훈련과의 효과 분석: 계기비행 훈련을 중심으로)

  • Kim, Sang-chul;Kim, Jong-min
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.28 no.1
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    • pp.75-82
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    • 2020
  • To compare and analyze the differences between flight simulation and actual flight among 130 army helicopter pilot training subjects, the correlation analysis was performed first through t-testing and multiple regression analysis of individual characteristics and flight simulation and actual instrument flight training, which were analyzed significantly in the age (a3) and service classification (a5) of the six verification factors. This has been shown to be significant, with no difference between the flight simulator and the actual flight. Second, in order to study the correlation between aircraft types, the flight evaluation (v1) was analyzed as a dependent variable for the performance of the flight simulator (KUH: s2, UH60: s3, AH-1S: s5, UH-1H: s6), and the results of the multiple regression analysis of the flight simulator evaluation (s1) were analyzed, in contrast, as a dependent variable, and in conclusion, the training of the flight simulator provided statistical data on the possibility of replacing the actual flight training, which is thought to contribute to the orientation, budget reduction and aviation safety of the pilot training.

College Students' Apparel Shopping Orientations and Store Selection for Purchasing Jeans (대학생의 의류쇼핑성향과 청바지 구매 시 점포선택)

  • 박혜정;신은주;정혜영
    • Journal of the Korean Society of Clothing and Textiles
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    • v.28 no.5
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    • pp.547-558
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    • 2004
  • The purposes of this study were to classify shopper types based on clothing shopping orientations and to identify the differences in store selection criteria and demographic characteristics by shopper types. The questionnaire was administered to female and male undergraduate and graduate students living in Seoul. Of 330 returned questionnaires, 319 were used in the statistical analysis which were factor analysis, cluster analysis, $\chi$$^2$-test, and One-way ANOVA. The results of this study were as follows: 1) Clothing shopping orientations had six factors: recreational shopping, name conscious shopping, economic shopping, fashion oriented shopping, convenience shopping. and individualistic shopping. Cluster analysis identified that clothing shopping orientations had four groups: recreational cluster, individualistic cluster, demanding shopper cluster, and convenient brand conscious shopper cluster. 2) Clothing shopping orientations were significantly different in relation to the demographic characteristics such as gender, major field of study, expenditure on clothing, pocket money, and family income level. 3) Store selection criteria had five factors: service quality, physical store environment, sales personnel, shopping convenience, and other attractions. 4) There were significant differences in physical store environment, shopping convenience, and other attractions according to the shopper clusters.

A Comparative Study of Perceptions for Airline Service Management Strategies and its passenger Orientation between Airline Ground Staff and Passengers (항공사의 서비스경영전략 및 고객지향성에 대한 인식 비교연구)

  • Go, Gyeong-Pyo;Kim, Gi-Ung;Park, Seong-Sik
    • 한국항공운항학회:학술대회논문집
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    • 2015.11a
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    • pp.224-230
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    • 2015
  • 항공기 엔진 체계의 신뢰성과 안전성을 분석하는 것은 RAM 분석이라고 한다. RAM은 제작자가 개발한 시스템의 지속가능성 혹은 그 체계의 수명주기비용(Lice Cycle Cost)에 중대한 영향을 줄 수 있는 시스템 설계특성을 의미한다. 또한 RAM은 시스템이 개발될 당시에 의도된 임무를 수행할 수 있는 능력 혹은 임수수행을 성공할 수 있도록 담보하는 중요한 역할을 한다. RAM은 1970년대 이후 미국 군수분야에서는 군수지원성분석(LSA, Logistic Support Analysis) 과 밀접히 연계되어 활용되어 왔으며, RAM과 LSA를 통합하여 종합군수지원체계(ILS, Integrated Logistics Support)라고 부른다. 본 연구에서는 항공기 엔진에 대한 신뢰성 분석에 Weibull 분포를 활용하였다. Weibull 분포는 2개의 변수 적용에서 다음과 같이 정의된다. 변수가 그 계의 어떤 값을 나타내느냐에 따라 분포도 곡선의 특성 의미는 변수에 의존된다. 예를 들어 시험성적, 사회적 특성을 표현하는 인지도, 산업 제품의 고장이나 결함을 나타내는 고장관련 모수(변수) 등에 따라 그 특징을 나타내게 된다. 항공기 엔진의 신뢰성 분석을 통해 항공기 엔진의 수명 판단이 가능해졌으며 임무 불가능 수준의 In-Flight Shut-Down 비율이 현격히 감소됨을 확인할 수 있었다.

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Nursing Competency And Indicator Development By Emergency Nurse's Clinical Ladder (응급실 간호사의 임상 등급(clinical ladder)에 따른 간호역량 및 행동지표 개발)

  • Youk, Shin-Young
    • Journal of Korean Academy of Nursing Administration
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    • v.9 no.3
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    • pp.481-494
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    • 2003
  • Purpose: This study was to develop nursing competencies, sub-competencies and behavior indicators according to the clinical ladder of emergency nurses. Method: index of content validation was used by 21 clinical experts. Results: This study had three phases to develop nursing competencies, sub-competencies and behavior indicators. In first phase: 12 nursing competencies and 33 sub-competencies were developed through the literature review on nursing competency and emergency nurses' job description. The content of 12 competencies and 33 sub-competencies were reviewed by 3 nursing professors. The 12 competencies and 33 sub-competencies were followed: clinical judgement and measures(6 sub-competencies), processing ability of ward works(2 sub-competencies), flexibility(2 sub-competencies), resources management(2 sub-competencies), confidence(3 sub-competencies), cooperation(2 sub-competencies), professional development power(2 sub-competencies), patient service orientation(3 sub-competencies), inclination toward ethical value(5 sub-competencies), influence power(2 sub-competencies), developing others(2 sub-competencies), self control(2 sub-competencies). In second phase, 132 behavior indicators were developed according to nurse clinical ladder: novice, advanced novice, competent, proficient. In Third phase, content validity was examined on 132 behavior indicators by 21 clinical experts. 126 among 132 indicators had over 70% agreement among experts and 6 indicators under 70% were revised. Conclusion: nursing competencies, sub competencies and behavior indicators can be used nurses' clinical performance as well as establishing proper directions for professional growth related to reward system.

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