• Title/Summary/Keyword: Service level

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A Study on Demand Selection in Supply Chain Distribution Planning under Service Level Constraints (서비스 수준 제약하의 공급망 분배계획을 위한 수요선택 방안에 관한 연구)

  • Park, Gi-Tae;Kim, Sung-Shick;Kwon, Ick-Hyun
    • Journal of the Korea Society for Simulation
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    • v.15 no.3
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    • pp.39-47
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    • 2006
  • In most of supply chain planning practices, the estimated demands, which are forecasted for each individual period in a forecasting window, are regarded as deterministic. But, in reality, the forecasted demands for the periods of a given horizon are stochastically distributed. Instead of using a safety stock, this study considers a direct control of service level by choosing the demand used in planning from the distributed forecasted demand values for the corresponding period. Using the demand quantile and echelon stock concept, we propose a simple but efficient heuristic algorithm for multi-echelon serial systems under service level constraints. Through a comprehensive simulation study, the proposed algorithm was shown to be very accurate compared with the optimal solutions.

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Client level QoS/SLA Management using UML and Ontology (UML과 온톨로지를 이용한 고객 등급 QoS/SLA 관리)

  • Ha, Yan
    • Journal of the Korea Society of Computer and Information
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    • v.16 no.2
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    • pp.243-248
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    • 2011
  • According to increasing of accessing multimedia stream contents, Web services have become popular. However, these Web services are not supported with the same quality to Web clients who frequently access multimedia services. This paper proposes ontological technique to apply client level Quality of Service(QoS) that provides two different levels to serve Web service with proper quality by contribution value. And, it describes with UML(Unified Modeling Language) how to relate QoS and SLA(Service Level Agreement). Main contribution of this paper is to support client level QoS and SLA and to use Ontology for it. Therefore, this work uses an ontology-based approach to organize QoS and SLA, enabling semantic classification of all Web services based on domains and QoS and SLA attributes.

The Operation and Facility Requirements by the Level of Bimodal Tram System (바이모달트램 도입수준에 따른 운영 및 시설 요구사항 연구)

  • Sung, Myoung-Joon;Eom, Jin-Ki;Lee, Jun;Choi, Myoung-Hun
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.784-793
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    • 2010
  • The Bimodal Tram is expected to take an important role of transit system in Korea under the national strategy of transportation system such as 'Low Carbon and Green Growth' for the next generation. Recently, many cities are thinking of Bimodal Tram as an alternative transit mode that comes up with the policy of 'Low Carbon and Green Growth'. But, there is no specific manual for introducing Bimodal Tram with various requirement of facility and operation regarding the service level of Bimodal Tram system. This study considered the Bimodal Tram system with three different service level- high, mid, and low- and defined the service elements by facility and operational perspectives. This study is expected to help any cities where transport agencies are trying to introduce the Bimodal Tram with different level of service as a new transit system.

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New Speed Adjustment Factor for Analyzing Level of Service at Multi-Lane Highway (다차로도로의 서비스수준 분석을 위한 속도보정계수 개선에 관한 연구)

  • Kim, Wongil;Kang, Woneui;Noh, Chang-Gyun;Park, Bumjin
    • International Journal of Highway Engineering
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    • v.14 no.6
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    • pp.167-173
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    • 2012
  • PURPOSES : This study is to develop speed correction factor for more realistic Level-of-Service(LOS) at multilane highway. METHODS : In this study, we compared speed difference the degree of speed reductions in actual multilane road conditions with speed reduction considering speed correction factor presented in highway capacity manual using statistical techniques. And also we presents new speed correction factor analyzing collected data at national highway No.1 (Goyang~Wolrung). RESULTS : The result of analyzing and comparing new suggested speed correction factor with speed correction factor in Korea Highway Capacity Manual (KHCM) shows RMSE (Root Mean Square Error) in new speed correction factor (RMSE 1.5) is much lower than existing speed correction factor (RMSE 13.4). New suggested speed correction can be used for analyzing Level-of-Service at multilane highway. And also we suggests improvements for analysis procedure in analyzing Level-of-Service at multilane highway CONCLUSIONS : As a result of comparing differences, we draw the causes that effect the differences in speed and suggest new speed correction factor that consider traffic volumes. It can be more rational because it uses speed correction factor which can consider more realistic traffic conditions, etc.

The Related Factors with Improvement of Long-term Care Need of Residents and Quality of Service in Long-term Care Facility (노인요양시설 입소자의 장기요양등급 개선과 서비스 질 관련요인)

  • Chin, Young-Ran;Choi, Kyoung-Won
    • The Korean Journal of Health Service Management
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    • v.8 no.1
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    • pp.51-64
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    • 2014
  • The purpose of this study was to investigate the relationship among staffing, occupancy rate, upward level change of long-term care need, and evaluation grade of facility. Data were obtained from National Health Insurance Corporation Database. Occupancy rate and evaluation grade were highest in National/public operating facilities, while they were worst in individual operating facilities. The percents of A or B grade in evaluation grade (by newly enforced law) is highest in National/public operating facilities. Multiple regression analysis showed that upward level change of care needs was very weakly associated with the number of doctors. Evaluation grade showed a weak and significant association with occupancy ratey(by old-version law)(r=.20, p<.01), upward level change of care need in group home(r=.23, p<.01) Staffing in facility did not show significantly consistent association with upward level change of care needs, evaluation grade, and occupancy rate.

A Study on Home Health Care Service and the Level of Client Satisfaction (가정간호 서비스내용 및 만족도에 대한 조사연구)

  • Jo, Mi-Ja;Hyun, Hye-Jin;Yun, Soon-Nyoung
    • Journal of Korean Academic Society of Home Health Care Nursing
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    • v.2
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    • pp.52-59
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    • 1995
  • This Study was done to examine the home health care service provided by home care nurses and the level of client satisfaction. Data were collected from 60 clients who received services from a home care center. The tool for measurement of satisfaction was composed 13 items and was 3 score scale. The results of this study are summarized as follows ; 1. By the disease pattern, subjects were distributed into cardiovascuvr disease(73.5%), digestire disease(10.2%), endocrine disease (6.1%), Senile dementia(6.1%) and the others(4.0%). 2. By the disease pattern, provided home health care services were follows; In cardiovascular disease and digestire disease, direct nursing service, education and physical assessment were provided every time. In senile dementia, direct nursing services were mainly provided and transfer and medication were rarely provided. 3. The level of satisfaction on provided home health services was high; mean score was 2.4 out of 3.

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Research about Members' Recognition of Crisis Management System to Preparation Phase of Terror Countermove - Focusing on the Fire Fighting Public Service Personnel - (테러대응 준비단계의 위기관리체제 구성원의 인식에 관한 연구 - 소방지방공무원을 중심으로 -)

  • Oh, Tae-Kon
    • Fire Science and Engineering
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    • v.21 no.2 s.66
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    • pp.24-29
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    • 2007
  • This research is accomplished for the purpose of providing fundamental materials to improve the level of prevention consciousness by deducting awareness difference through analyzing awareness level about terror preparation of members of crisis management system - the public service personnel in charge of crisis management in a self-governing body and the fire fighting public service personnel. For this research, That is measured through the priority order survey about a specialty of public service personnel in charge of crisis management and a level of crisis prepartion and a cooperation between crisis management system and etc. As a result of analysis, it is revealed that there is a difference about the priority order of measurement variable to terror preparation but all the members are recognizing the importance of that.

A Study on the Development of Evaluation Model for Hot Spring Water Tourist Service Quality in Small City - Focused on the Suanbo Hot Spring Water - (소도시 온천 관광객 서비스 질 평가모형개발 - 수안보 온천을 중심으로 -)

  • Yoon, Jang-Youl;Jin, Jang-Won;Kim, Tae-Ho
    • Journal of the Korean Institute of Rural Architecture
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    • v.11 no.2
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    • pp.29-36
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    • 2009
  • The recently research shows that the many tourists of Suanbo hot spring waters haven't satisfied the service. These reasons due to that they did not properly consider the satisfaction of tourists' services and index. However, satisfaction level of hot spring waters tourists is interacted complicatedly with various factors, the interactions are not easily identified. A structural equations model is adopted to capture the complex relationships among variables. In the model estimation, we used 140 survey data of Suanbo hot spring waters tourists. The SEM with several factors mentioned above as exogenous variables shows that they have complex and strong relationships. As results of a SEM, it was shown that variables influencing in pleasance are surrounding scenery, clean condition inside hot springs and congestion for use in satisfaction level most. Secondly, in case of kindness, attitudes of employees influence in satisfaction level most, followed by attitudes of residents and kindness of employees. Thirdly, in case of information, it was shown guidance on internal roads influencing in satisfaction level most, followed by guidance on owner drivers, guidance on surrounding tourist attractions and guidance on public transportation. Finally, a variable influencing in accessibility most is satisfaction level of public transportation.

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Study on the Difference of Body Composition, Metabolic Factor, and Blood Components according to Job Form and Stress Level for Security Guard Workers (경호업 종사자의 직무형태와 스트레스 수준에 따른 신체구성, 대사적 변인, 혈액성분의 차이 연구)

  • Kim, Kyong-Tae;Lee, Chang-Han
    • Korean Security Journal
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    • no.22
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    • pp.1-14
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    • 2010
  • The purpose of this study was to analyze the difference of body composition, metabolic factor, and blood components according to job forms which are job period and job type and stress level for security guard workers. The conclusion is as follows. 1. There were lower level for the body fat with short term and higher level for the lactate with long term according to the job period. 2. There were lower level for the body fat with the field service and higher level for the lactate and stress with the field service according to the job type. In conclusion, it needs to have a continuous physical activity behavior for the security guard workers to manage for their effective health and to have a rest for the field service workers to decrease their physical and mental stress.

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Level of Complete Knowledge on Five Moments of Hand Hygiene among Nurses Working at Integrated Nursing Care Service Wards (간호간병통합서비스 병동 간호사의 손위생 시점에 대한 완전지식 수준)

  • Kim, Eunhee;Jeong, Ihn Sook
    • Journal of Korean Academy of Nursing
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    • v.51 no.4
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    • pp.454-464
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    • 2021
  • Purpose: This study aimed to identify the level of complete knowledge about hand hygiene indications among nurses working at integrated nursing care service wards. Methods: A total of 127 nurses in eight integrated nursing care service wards completed structured sheets while observing a video based on six scenarios developed by the research team. Complete knowledge level was calculated as the percentage (%) of participants who responded correctly to all questions among participants. Complete knowledge levels according to the scenarios were calculated and compared according to general characteristics using the chi-squared test or Wilcoxon rank-sum test. Results: The complete knowledge level for each scenario ranged from 7.9% (scenario 6) to 42.5% (scenarios 4 and 5), and no one had complete knowledge of all scenarios. Only 3.1% of participants demonstrated complete knowledge in more than four scenarios, and 26.0% had complete knowledge of four or more hand hygiene moments. Complete knowledge level per scenario did not differ depending on work experience at hospitals and study wards, or prior hand hygiene training in the last year. Conclusion: As the complete knowledge level regarding hand hygiene moment is very low, it is suggested that regular hand hygiene training should be provided to nurses using video media that reflect real nursing tasks. Thus, they can acquire complete knowledge of when hand hygiene is needed or not during complex nursing work situations.