• International Journal of Contents
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• 제14권1호
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• pp.7-11
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• 2018

Digital technology has been changing everyday life of ordinary people let alone the structure of world industry. The elderly care service is also going through changes influenced by the unavoidable impact from torrents of digital technologies. There are numerous reports and news about the digital technologies increasing the efficiency and effectiveness of care service yet lacking systematic understanding of the sources of such improvement. This study aims to present a new classification framework for digital elderly care service innovation to fully utilize the power of digital technologies drawing on insights from innovation studies and service studies. First, 4 features of digital technologies are identified as sources of new value in service innovation. The co-creation of value by users and producers in service and technology development is discussed to illuminate users' contributions to service innovation. Communication of needs and ideas with producers and application of new technologies into everyday practice of life are identified as the source of new value which can be attributed to the elderly. Customization along with efficiency gains is the key to digital elderly care service innovation. The classification framework, thus, incorporates the needs of the elderly as one axis of criteria in the conventional technology-centered framework. The new classification framework would help give due weight to user-driven or demand-driven innovation in the elderly care service R&D activities.

• 보건의료산업학회지
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• 제4권1호
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• pp.71-86
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• 2010

The purpose of this study is to promote efficiency of hospital management with customer satisfaction by understanding qualitative system about more systemic hospital service coordinator's job under analyzing the satisfactory degree and coherence of hospital service coordinator's job because of increase of customer need level by medical environment improvement and the variety of offering method of medical service. I allocated a questionnaire per each hospital around dentistry, Oriental medicine clinic, plastic surgery in medical examination department and withdrew questionnaire on total 662 hospitals. According to the study results stated above, generally necessity on employment of a hospital service coordinator appeared high and To the necessity, I considered that a hospital service coordinator's job must strengthen the role for going still more to customer with discriminated mind and service not simple kind service to medical consumer, with establishing more systematic and realistic educational culture in qualification and educational department of a hospital service coordinator. Also a hospital service coordinator must be changed to promote customer satisfaction and efficiency of hospital management by more systematic business assignment and role establishment.

• 한국경영과학회지
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• 제40권1호
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• pp.117-128
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• 2015

An organization must restructure itself once it makes outsourcing decisions. Outsourcing is a strategy that a company adopts to direct internal efforts into strengthening its core business processes while contracting other companies for strategically less critical tasks thereby improving organizational production efficiency, and the strategy inevitably involves organizational restructuring. While public service organizations have increasingly embraced outsourcing as well, only a handful of studies analyze the change in efficiency from organizational restructuring. Therefore, this study uses Stochastic Frontier Analysis (SFA) to test whether efficiency improved in Korea Expressway Corporation's restructured branch offices. Korea Expressway Corporation evaluated and grouped its branches based on road extensions management, traffic volume, the number of snow days, road deterioration, and the number of junctions to differentially allocate its personnel and budget. The extent of efficiency improvement in each group was compared, and results show that inefficiency did not exist in any of the groups. The efficiency index among the three group categories was similar across the board; 9 offices in the A-group with its expanded personnel and budget had an efficiency index of 0.954, 12 offices in the B-group with unchanged personnel and budget conditions had an index of 0.950, and 12 offices in the C-group with reduced personnel and budget had an index of 0.937. SFA facilitates efficiency analyses because it does not require pre-restructuring data. This study is easy to apply in practice and empirically tests efficiency improvement in organizational restructuring based on data collected from all the branch offices in Korea Expressway Corporation.

• 대한안전경영과학회지
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• 제11권2호
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• pp.187-195
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• 2009

Various kinds of service measurement including the development of the measurement of service quality have been developed. Especially the mobile telecommunication service being represented by the mobile communication company would be the mostly developed area. Its service development can be understood along with the development of the telecommunication companies as well as cellular companies. It is a differentiated phenomenon in the current research, such as the organic influence between the service quality and product. Of course there are such products placed on sale and enjoyed the common service, but at present there is another case that the product is on the market exclusively with the mobile company in here. This article is to estimate service efficiency for Mobile Communication and Cellular company. In this paper, We tried to measure the service quality and overall satisfaction by using Data Envelopment Analysis(DEA), degree of combination and top2box which is a little bit different methodology from traditional ones. This paper uses CCR model in DEA to measure service efficiency in the Mobile Communication.

• 한국정보시스템학회지:정보시스템연구
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• 제12권1호
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• pp.67-85
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• 2003

In the recent a mobile internet makes a change in internet business. The mobile internet service is resulting in M-commerce. Even if M-commerce provides only information service, there will be much possibilities to make applications in various areas such as, delivery service, trading service, banking service etc. in the near future. Delivery service requires many steps in processing, originally. This study is designed to implement a mobile system which makes short in delivery process. It includes that a delivery man receives a signature on a paper and input data at the delivered place by using PDA at hand. The mobile system will be contributed to shorten delivery speed. It is proposed to implement the mobile office system for improving service efficiency in the business of delivery service. This study is designed to implement a mobile system which make short in delivery process. It includes that a delivery man receives a signature on a paper and input data at the delivered place by using PDA at hand. The mobile system will be contributed to shorten delivery speed. It is proposed to implement the mobile office system for improving service efficiency in the business of delivery service.

• 벤처창업연구
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• 제6권2호
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• pp.25-50
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• 2011

컴퓨터와 정보통신기술의 발달로 더욱 치열해지는 경쟁환경속에서 은행들에 의한 IT기술의 사용은 수익성을 위해 그리고 궁극적으로는 은행의 생존에 필수적인 것으로 당연시하게 되었다. 따라서 은행산업은 기존에 이미 사용하고 있던 ATM과 같은 채널을 보완하기 위하여 폰뱅킹, 인터넷뱅킹 등과 같은 IT기반 상품이나 서비스로 보충되어 가고 있다. 이에 본 연구는 PC, 텔레폰, 인터넷 등의 전자적 수단에 의한 서비스 전달채널과 같은 전자금융의 도입이 은행의 경영성과인 효율성과 수익성에는 어떠한 영향을 주고 이들 성과에 영향을 주는 요인들이 무엇인가를 살펴보았다. 그 결과 유형별 전자금융채널의 수익성 관련에서는 ATM만이 수익성에 정의 유의적 영향을 미치는 것으로 나타났고, 기술효율성도 수익성에 정의 영향을 미치는 것으로 나타났다. 그러나 나머지 유형의 전자금융채널은 유의적 영향을 주지 못하거나 긍정적인 영향을 주지 못하는 것으로 분석되었다.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2005년도 춘계학술대회 논문집
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• pp.473-478
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• 2005

최근의 컨테이너물동량 증가는 선사간 경쟁의 심화를 유발하였고 이는 개별 선사들의 채산성 악화를 초래하였다. 따라서 운항선사들은 노선에 투입되는 자사 선박들에 대해서 운항효율성을 분석하고 대응방안을 강구할 필요성이 대두되고 있다. 이러한 배경에서 출발한 본 연구는 선사측면에서의 운항효율성을 분석하고 도출된 결과를 바탕으로 효율성을 향상시킬 수 있는 방안을 제시하고자 한다. 효율성분석을 하기 위해서 본 연구에서는, 운항선사의 실제 운항자료를 바탕으로 항차를 의사결정단위로 하여 비교적 객관적이고 상대적인 효율성을 파악할 수 있는 DEA모형을 이용하여 분석을 수행하였다. 그리고 효율성 분석결과를 바탕으로 운항선사의 운영측면에서 전체적인 효율성을 높이는 방안을 모색해 보고자 한다.

• 한국조리학회지
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• 제6권2호
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• pp.227-246
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• 2000

A few years ago, hotel service was not usual to the people very much but it's normally usual only for the higher-grade people. However now a days, it's expected that hotel service is universal one with changing of life style. It's rising to use hotel with being on the increasing of the international alternating so that the banquet service can be expected as the much more important service point of hotel. At the same time there are much more chances to participate in the personal parties and meetings. That means the demand is increasing than before. So every hotels are trying to promote the quality of the service, make renovation and suggest the specially distinguished service in comparison with the other hotels so as to get the banquet customers. Actually the sales amount from the banquet in the hotel can be said the biggest one in these days. That's why we cannot help thinking it the very important point at the hotel service. So we would 1ike to suggest the best way of managing hotel banquet service more efficiency and would like to find out how we can serve the higher quality service to the banquet customers in order them to make feel more satisfactory.

• 통상정보연구
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• 제16권4호
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• pp.55-75
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• 2014

본 연구는 국내 ICT 제조업과 서비스업의 경쟁력 강화를 위한 기초 연구로서 효율성과 생산성 추이 및 생산성의 결정요인을 분석하는 것을 목적으로 하였다. 구체적으로 본 연구는 ICT산업의 효율성 분석을 위해 ICT 제조업 23개 업종과 ICT 서비스업 18개 업종에 대하여 2007년부터 2011년까지 5년간 규모의 수익불변을 가정한 DEA(Data Envelopment Analysis)의 CCR모형과 규모의 수익가변을 가정한 BCC모형을 통해 기술효율성과 순수기술효율성의 정태적 효율성을 살펴보고, 기술효율성에 대한 DEA/Window 분석과 Malmquist 생산성 지수를 이용하여 동태적 효율성을 분석하였다.

• 간호행정학회지
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• 제17권1호
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• pp.54-65
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• 2011

Purpose: The aim of this study was to evaluate the efficiency of community visiting health service units using DEA and to compare the results with those of traditional evaluation methods. Methods: Data were collected using 2008 annual reports of 10 districts in one city. Input variables were number of staff and operational budget per year and output variables were number of managed household per nurse, rate of controlled hypertension, and diabetes mellitus. EMS Window version 3.1 was used to measure efficiency score and bootstrapping Chi-square test was applied to identify differences between efficient and non-efficient unit by organizational factors. Results: The average efficiency score of 10 community visiting health services was about 66%. Only two of the units operated program efficiently. The career of the staff was one among other factors associated with efficiency. The evaluation results from the traditional method and DEA were totally different. Conclusion: These results indicate that, evaluation methods have very important and significant effects on the evaluation results of community visiting health service units. The DEA method is recommend as an alterative method for evaluating community visiting health service.