• Journal of the Ergonomics Society of Korea
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• v.30 no.1
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• pp.169-177
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• 2011

The aim of this study is to review previous studies on human errors in the service delivery processes. Service industry is sharply growing in the advanced countries. Many people are looking for something to contribute to the service industry. Although there are many research topics related to service domain that human factors and ergonomics specialists can do contribute, a few researchers are studying such topics. This paper indicated how previous researches on human factors and human errors have addressed the service domain, in order to prompt human factor study on the service domain. A variety of sources were inspected for literature reviews, including books and journals of managements, medicine, psychology, consumer behavior as well as human factor and ergonomics. The characteristics of human errors in the service domain were investigated. Human error studies in several service sectors were summarized such as medical service, automotive service operation, travel agent service and call center service. Until now, human factors community was not much interested in human errors in service domain. However, there is much space to contribute to service domain; human error identification, human error analysis and control of human error. The research of human error in service domain can provide clues to improve service quality. This paper helps to guide to identify human error of service domain and to design service systems.

• The KIPS Transactions:PartD
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• v.16D no.5
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• pp.747-754
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• 2009

Software product line engineering is an approach to creating core assets by systematically exploits common that can be highly reusableand different characteristics in related system families that is domain. By adapting this approachin object and component paradigm, software productivity is extended. Recently, Software development paradigm is changed to service oriented paradigm which is using services that are core assets. Therefore, to develop service oriented software more flexible, systematic and to enhance business agility about business changes, we need adaptation of product line to creation of services that are core assets. In this paper, we propose an approach to create and specify domain service through combine of product line and service oriented paradigm. Domain service explicitly specifies commonality and variability by domain service common/optional property variability, operation type variability, message type variability. By using this approach, it can support efficient and flexible service oriented development by producing various services through customization of domain service for the purpose.

• Journal of information and communication convergence engineering
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• v.2 no.1
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• pp.40-45
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• 2004

This paper describes a modeling of service composition manager based on TINA (Telecommunication Information Networking Architecture). The Service composition function is mainly motivated by the desire to easily generate new service using existing services from retailers or $3^{rd}$-party service providers. The TINA-C specification for the service composition does not include the detailed composition procedure and its object models. In this paper, we propose a model of components for the service composition, which adapts a static composition feature in a single provider domain. To validate the proposed modeling, we implemented prototype service composition function, which combines two multimedia services; a VOD service and a VCS service. As a result, we obtain the specification of the detailed composition architecture between a retailer domain and a $3^{rd}$-party service provider domain.

• Journal of Communications and Networks
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• v.8 no.1
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• pp.106-115
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• 2006

The current trend toward the utilization of the Internet as a common means for the offer of heterogeneous services imposes to address the issues related to end-to-end service assurance in the inter-domain scenario. In this paper, we first present an architecture for service management in networks based on service level specifications (SLS). The architecture is designed to be independent both of the specific network technology adopted and of the high level service semantics. Then, we focus on a specific functionality of the proposed architecture: Resource allocation in the multi-domain scenario. A distributed admission control algorithm is introduced, its complexity is evaluated and a comparison with related solutions is provided.

• Journal of Internet Computing and Services
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• v.8 no.4
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• pp.129-136
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• 2007

The domain model pattern which belongs to enterprise architecture patterns has reusability, scalability and maintainability. To use the domain model pattern, mapping with persistency layer, transaction management and various services are needed. This paper proposes that relationship management service to solve a consistency error which arises in case of removing domain objects. The proposed relationship management service monitors methods of domain objects and intercepts the flow of control to solve the reference errors. This service is implemented by using AOP(Aspect-Oriented Programming), so it can provide the service without modifications of domain objects and other services.

• ETRI Journal
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• v.37 no.2
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• pp.369-379
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• 2015

Fault management of virtualized network environments using user-driven network provisioning systems (NPSs) is crucial for guaranteeing seamless virtual network services irrespective of physical infrastructure impairment. The network service interface (NSI) of the Open Grid Forum reflects the need for a common standard management API for the reservation and provisioning of user-driven virtual circuits (VCs) across global networks. NSI-based NPSs (that is, network service agents) can be used to compose user-driven VCs for mission-critical applications in a dynamic multi-domain. In this article, we first attempt to outline the design issues and challenges faced when attempting to provide mission-critical applications using dynamic VCs with a protection that is both user-driven and trustworthy in a dynamic multi-domain environment, to motivate work in this area of research. We also survey representative works that address inter-domain VC protection and qualitatively evaluate them and current NSI against the issues and challenges.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.8 no.2
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• pp.344-351
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• 2004

This paper describes a modeling of service composition manager based on TINA (Telecommunication Information Networking Architecture). The service composition function is mainly motivated by the desire to easily generate new service using existing services from retailers or third party service providers. The TNA-C (Consortium) specification for the service composition does not include the detailed composition procedures and its object models. In this paper, we propose a model of components for the service composition, which adapts a static composition feature in a single provider domain To validate the proposed modeling, we implemented prototype service composition function, which combines two multimedia services; a VOD (Video On Demand) service and a VCS (Video Conference Service) service. As a result, we obtain the specification of the detailed composition architecture between a retailer domain and a third-party service provider domain.

• Journal of Korean Elementary Science Education
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• v.28 no.4
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• pp.404-414
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• 2009

The revised curriculum in 2007 includes open inquiry approach to increase students' interest in science and to build up creativity. So teachers and pre-service teachers should be equipped with the ability of open inquiry performance. In order to investigate pre-service teachers' readiness to perform open inquiry tasks, we analyzed reports written as homework by a group of 71 juniors in a national university of education. The investigation tool was composed of four domains: topic selection, the inquiry process, the conclusion, and reporting. Each domain had three or four sub-domains. By using the framework, four raters scored the students' inquiry reports. The findings reveal that the pre-service elementary school teachers have difficulty in the domain of 'topic selection' and the 'conclusion' compared with the other domains. Under the topic selection domain, they showed weaknesses in 'creativity' and 'scientific topic' and under the conclusion domain, they had difficulty in 'recognizing limits' and 'value of conclusion'. The finding suggests that pre-service teaching program should provide with opportunities to perform open inquiry continually.

• Convergence Security Journal
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• v.17 no.3
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• pp.51-57
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• 2017

VOD service provides an additional revenue for broadcasting companies in addition to the existing subscription fees and advertisement-based revenue. Therefore, each broadcasting company develops its own VOD service and performs frequent improvement work. This leads to the development of new VOD services, so developers are considering ways to effectively handle the frequent development needs. In this background, we conducted an underlying research to apply the feature-oriented analysis model to the development of VOD service. The feature-oriented analysis model used in this study is the Feature-Oriented Domain Analysis (FODA) developed by SEI of Carnegie Mellon University. FODA provides a tool for specifying a feature model of a software domain, based on which developers determine the configuration of a software with customers. This study developed a feature model of the VOD service domain and devised the functionalities and testcases in an integrated manner with the feature model. Additionally, we proposed a VOD service development process utilizing the feature model, function specification, and testcases.

• Journal of the Korea Society of Computer and Information
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• v.23 no.1
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• pp.17-24
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• 2018

With improvement of speech recognition and natural language processing, dialog systems are recently adapted to various service domains. It became possible to get desirable services by conversation through the dialog system, but it is still necessary to improve separate modules, such as domain detection, intention detection, named entity recognition, and out-of-domain detection, in order to achieve stable service offer. When it misclassifies an in-domain sentence of conversation as out-of-domain, it will result in poor customer satisfaction and finally lost business. As there have been relatively small number of studies related to the out-of-domain detection, in this paper, we introduce a new method using a hierarchical Dirichlet process and demonstrate the effectiveness of it by experimental results on Korean dataset.