• 제목/요약/키워드: Service creativity

검색결과 187건 처리시간 0.024초

체험형 교육 서비스 품질 측정 항목에 관한 연구: 창의적 체험활동을 중심으로 (EEPERF(Experiential Education PERFormance): An Instrument for Measuring Service Quality in Experiential Education)

  • 박기윤;김현식
    • 유통과학연구
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    • 제10권2호
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    • pp.43-52
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    • 2012
  • 최근 국내외에서 체험형 교육서비스의 도입과 활용이 활발해지고 있다. 체험형 교육서비스가 제대로 관리됨으로써 효과적인 체험형 교육서비스가 제공될 경우 다양한 체험형 교육서비스 제공자와 이용자 사이의 사회적, 경제적 교환의 기회가 지속적으로 확대될 개연성이 존재한다. 이를 위해 필요한 선결과제 중 하나가 바로 '성과 측정 수단'인데, 문제는 새로운 체험형 교육서비스 성과 측정에 적합한 성과 측정 수단이 마땅치 않다는 점이다. 이와 같은 상황에서 우선적으로 고려해볼 수 있는 연구화두는 다음과 같다: 창의적 체험활동과 같은 체험형 교육 서비스 품질을 어떻게 측정할 것인가. 본 연구에서는 바로 이 화두에 대한 답을 모색하기 위해 체험형 교육 서비스 중 하나인 창의적 체험활동 교육 서비스 품질 측정 문항을 개발하여 체험형 교육서비스 품질 측정 도구화 하는 것을 목적으로 연구를 진행하였다. 본 연구에서는 체험형 교육 서비스 품질 평가를 위한 척도를 개발하기 위해 창의적 체험활동에 초점을 맞추어 이론적 배경으로부터 실무 전문가의 검토 조정을 거쳐 평가 척도 후보군을 개발하고, 실증적 정제 과정을 통해 최종 척도 항목을 도출하였다. 본 연구에서 도출한 체험형 교육 서비스 품질 측정 항목은 (체험형 교육) 결과 품질 (EE-outcome), (체험형 교육) 공감 품질 (EE-empathy), (체험형 교육) 신뢰 품질 (EE-reliability), (체험형 교육) 물리적환경 품질 (EE-scape) 등 4차원으로 구성되며, 전반적인 신뢰성과 타당성이 있는 것으로 확인되었다. 본 연구에서 제시하는 체험형 교육 서비스 품질 측정 도구는 운용 주체에게 기획 포인트를 제공하고 '교육용' 세분시장을 추구하는 서비스 제공 주체에게는 관리 포인트를 제공한다는 점에서 유용한 지침이 될 수 있을 것이다.

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과학영재 수업에 대한 예비 과학교사들의 인식 (Perception of Pre-service Science Teachers on the Classes for the Gifted in Science)

  • 박종석;김지영
    • 한국과학교육학회지
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    • 제31권4호
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    • pp.609-620
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    • 2011
  • 이 연구는 과학영재 수업을 관찰한 예비 과학교사들이 과학영재와 과학영재 교육을 어떻게 인식하고 있는지, 과학영재 수업에서 개선해야 할 점은 무엇인지 조사하였다. 연구 결과 예비 과학교사들은 첫째, 과학영재들의 영재성에 대해 부정적이었다. 둘째, 다양한 형태의 수업이 이루어지고 있지 못하다고 인식하였다. 특히 이론 강의가 가장 많았는데, 이는 과학영재들의 잠재적 영재성 계발에 부정적이라고 인식하였다. 셋째, 창의성 및 사고력 향상을 위한 프로그램의 부재와 과학영재 수업 교재에 대해서 부정적이었지만, 자기 주도적 학습에는 긍정적이었다. 넷째, 교육시설과 수업인원에 대해 부정적이었다. 다섯째, 강의자가 전공 교수일 때 학생의 잠재적 영재성이 가장 잘 개발될 것으로 인식하였다. 과학영재 수업에서 개선되어야 할 점으로 선행학습 위주의 판별 수정, 창의적 사고력 함양 교수학습의 강화, 특정 학년의 교육과정과 관계없는 창의적 내용으로 구성, 영재교육을 위한 학습 자료의 확보, 영재교육 전문 강사의 필요성을 언급하였다. 이상으로부터 예비 과학교사들은 대학에서 이루어지고 있는 과학영재 수업에 대해 부정적으로 인식하고 있으며, 개선할 점으로 선행학습이 아닌 창의적 교육과정과 전문 강사의 필요성 등을 언급하였음을 알 수 있었다.

학교시설 민자 사업의 효율화 방안 -공공서비스 시설의 복합화 중심으로- (Programs for Higher Efficiency of Private Sector Investment in Educational Facilities -With Focus on Combining of Public Service Facilities-)

  • 강현빈;이재림
    • 교육녹색환경연구
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    • 제8권1호
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    • pp.11-22
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    • 2009
  • School is a basic and the most fundamental facility of city planning just like other basic public facilities including the village office. Every plan is established on the basis of school. However, the problems such as the population reduction resulting from the nuclear family-zation and low birth rate, employment and welfare of the aged people resulting from "the old aged society", and the infant nursing and education resulting from a rapid increase of the working couples become notable and accordingly more requirements are being made. Reflecting this trend, the concept and operation system should be changed. Up to now, the BTL projects of the educational facilities are gaining a reputation of being efficient in terms of national budget running, but at the same time receiving negative reputation in terms of budget saving under the civil creativity and efficiency. Through upgrading the private sector investment projects into the BTO+BTL system and further into the BTO(Build Transfer Operate), we can accomplish the original goals of the private sector investment projects, and can make the education budget operation more efficient, and can greatly improve the education environments. However, we should not underestimate in this process that these facilities should not negatively affect the education environments. In any situation, the owners of schools are students.

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혁신적 벤처특성화 기반을 위한 대학 벤처교육과정 모델 개발연구 (A Study on Developing a Curriculum of Venture & Entrepreneurship Education for a Leading University in the Field of Innovative Venture Business)

  • 곽원섭;박선영;김연정
    • 기술혁신학회지
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    • 제8권spc1호
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    • pp.476-498
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    • 2005
  • The purpose of this study is to development of venture business curriculum by FGI interview to venture CEO and related field employer and suggest to venture related structure of liberal art, major part of undergraduate and graduate school. Research methods are 2 step interview with 325 venture business CEO and related employer. They selected practical course to motivate venture entrepreneurship among 3 subsidiary (entrepreneurial condition, psychology of entrepreneur, competency of entrepreneurial technology, competency of entrepreneurial knowledge, competency of managing growing business). Major findings are as follows; the selected course category of entrepreneurial condition of liberal art are venture mind and entrepreneurship, venture biz and spearhed industry. The selected course category of psychology of entrepreneur are leadership, personal relationship, and creativity, negotiation skill, etc. The selected course category of competency of entrepreneurial technology are venture technology, introduction to technology trends. The selected course category of competency of entrepreneurial knowledge are biz validity, entrepreneurship, the discovery of business opportunity, utilization of monetary resource etc. The selected course category of competency of managing growing business are operating strategy of venture business, service marketing and technical innovation and technology management.

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관찰 및 추천에 의한 영재교육대상자 선발방식 분석 - 2011학년도 대학부설 과학영재교육원 입학전형을 중심으로 -

  • 권언근;조인서
    • East Asian mathematical journal
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    • 제28권2호
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    • pp.215-232
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    • 2012
  • The methods of selection through observations and recommendations were introduced in the process of recruiting new students for the science education institutes for the gifted attached to 25 universities recently. This paper itemized the methods of screening through observations and recommendations. This paper also analyzed the problems with the methods and attempted to create plans for their improvement. The methods of selection through observations and recommendations led to the positive results that students' usual activities and attitudes in the classroom were reflected on the evaluation and that the cost of their private lessons was also reduced. However, the methods showed a few problems that need to be corrected. We point out problems occurring with examining their documents for submission and interviews. It was not easy to grade candidates' gifts, creativity, potential and development within the contents of the documents and the limited time of conducting interviews. On the plans for the developments of the implemented methods of selection through observations and recommendations, we have several suggestions. The chances for teachers' in-service training of learning the methods of selection through observations and recommendations need to be expanded. The interview needs to be enhanced and to have the same weight as the document screening. To secure the continuity of the education for the gifted, the clear guidelines from the Ministry of Education, Science, Technology along with the cooperation of the education institutes for the gifted are essential.

Practical Insights that Designer Can Contribute to Corporate Social Value Management; through Changes in Samsung

  • Park, Junsang;Nam, Wonsuk
    • International Journal of Advanced Culture Technology
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    • 제8권3호
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    • pp.90-100
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    • 2020
  • Our overall society circulates in line with the economical situations characterized by production and consumption and companies play the role of providing products and services, thus taking very significant responsibilities for the socioeconomical and cultural aspects in society. Therefore, when designers attempt to think of a way to enable companies and society to share their values and propose specific concepts and visualize outcomes, it is very critical to be able to understand economical philosophy and management strategies that interconnect companies with society and seek out proper design approaches. Recently, the world's enterprise and management culture tend to connect products and services provided by companies through chains of social values. Based on the abovementioned shift in the management paradigm, the researcher investigates and analyzes actual cases of attempts by Samsung Electronics to achieve its social impacts and studies actual roles and approaches of in-house designers with creativity and insights of humanity with regard to these attempts. Each case is selected from various fields such as the company's products and service development, business systems, culture, and external strategies and the ultimate goal is to learn about actual insights and approaches of designers to make contributions to the company's management with social impacts. Especially, humanity and creative thinking of many designers working in the manufacturing industry can have significant contributions to achieving its management with social impacts and effects of sustainable management.

Entrepreneurial Universities for Science and Technology: Cases of KAIST and POSTECH

  • Park, Mun-su;Jeong, Seung Ouk
    • STI Policy Review
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    • 제5권1호
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    • pp.131-144
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    • 2014
  • The entrepreneurial university concept is a new challenge and opportunity for science and technology universities in Korea. The traditional university functions of education, research, and community service are still highly relevant, but increasingly so are new types of collaboration for research outcomes and funding resources. Strategic university management is needed to handle socioeconomic contribution, involving the creation and maintenance of proactive relationships with firms, national and regional governments, and other regional entities. The emergence of the entrepreneurial university in Korea is similar to the socioeconomic changes observable in the history of university development in America and in many other developed countries. In this paper, we examine the emerging paradigm of entrepreneurial universities in Korea and discuss the interactions among universities, firms, and government strategy and policy by investigating and comparing two universities, POSTECH and KAIST, in their leadership, adaptation to changes in the environment, business strategies, organization, and cooperative network. We conclude with policy points that emphasize the fact that while entrepreneurial universities are an emerging concept, they can expand innovation and creativity in education and research in Korean universities in the mid-to-long term if university administration, policymakers and public administrators, and regional innovation actors take an interest in the need for a new organization and system where university research can contribute socioeconomically.

산림체험 프로그램이 스마트폰에 노출된 미취학아동의 정서 변화에 미치는 영향 (Effects of Forest Experience on Emotional Changes in Preschool Children Exposed to Smartphones)

  • 이주영
    • 한국환경과학회지
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    • 제25권9호
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    • pp.1323-1328
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    • 2016
  • This study aims to identify the beneficial effects of forest experience on emotional changes in young children who are exposed to smartphones in daily life. This research was conducted on 41 children aged five and six years at a kindergarten in Chungcheongnamdo province. The children participated in a five-month forest experience program, conducted twice a week. Before beginning the study, its purpose and procedure were explained to the children's parents and kindergarten teachers, after which written content was collected. Before and after the five-month experience, questionnaires about smartphone use and emotional conditions were administered through the parents. The participants were divided into two groups, namely average-use and high-use groups, depending on the smartphone addiction proneness score. It was found that negative psychological subscales such as anxiety, impulse, and depression decreased following the five-month forest experience in both groups. Positive psychological attitudes such as sociability and creativity increased significantly after the forest experience. The high-use group showed a wider range of positive changes compared to the average-use group. Accordingly, forest experiences can be used as an effective solution for smartphone addiction problems among young children.

스마트워크 2.0 구축 방법론에 대한 연구 (A Study on Smart Work 2.0 Implementation Methodology)

  • 임규관
    • 디지털융복합연구
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    • 제9권4호
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    • pp.235-244
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    • 2011
  • 공공기관과 일반 기업에 스마트워크 도입이 확산됨에 따라 스마트워크 시스템을 어떻게 효과적으로 구축할 수 있는지에 대한 관심이 집중되고 있다. 지금 까지 스마트워크는 모바일 오피스를 주제로 업무의 효율성과 신속성에 중점을 두어 왔지만 창조와 혁신이 요구되는 새로운 경영환경에 맞는 새로운 시스템 구축 전략이 필요하며 이를 스마트워크 2.0 이라고 정의하고자 한다. 이에 본 논문에서는 기존의 구축방법론과 사례를 참조하여 스마트워크 2.0을 정의하고 성공요인 도출과 이에 대한 솔루션을 정리하여 새로운 환경에 맞는 스마트워크 구축 방법론을 제시하고자 한다.

영화 '마빈스룸' 가족간호중재 -시나리오 접근법- (The Scenario Approach Method for Family Nursing Intervention Based on the Movie 'Mabin's Room')

  • 박경민;김정남
    • 지역사회간호학회지
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    • 제12권3호
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    • pp.627-638
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    • 2001
  • Caring is an essential element of nursing. In a family with a patient. a critical situation may happen not only for the patient but also for the members of the family. Therefore, a caring service from the healthcare providers can also be requested for the family members. The movie 'Mabin's Room' deals with family problems. In this study, the assessment, problem, diagnosis and planning for the family nursing situation for family problems were made focusing on the role of characters in the movie 'Mabin's Room'. Regarding family nursing intervention, the framework of the story 'Mabin's Room' was reorganized to solve the problems based on the role of community health nurse. In this scenario approach method, the situation in the movie is used without change but the scenario related to the roles (or communication) of community health nurse for solving the family problems is added. It is a problem solving oriented method by reorganizing the scenario in a movie story situation. The reorganized scenario in this study is just an example of scenario approach method. Community Health Nurses can cultivate their creativity by solving various problems in the community by adopting or modifying this simple scenario in practice.

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