• Title/Summary/Keyword: Service conflict

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The Effects of Welfare Services Experience by the Low-Income Seniors on the Satisfaction of Life - Focusing on Mediating Effects of Family Conflicts and Depression - (저소득층 노인의 복지서비스 이용 경험이 삶의 만족도에 미치는 영향 - 가족갈등과 우울의 매개효과를 중심으로-)

  • An, Eun-Sun;Song, Soon-Man
    • Journal of Digital Convergence
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    • v.15 no.10
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    • pp.9-18
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    • 2017
  • The purpose of this study is to investigate the effects of welfare services experience by the low-income seniors on the satisfaction of life focusing on mediating effects of family conflicts and depression. For this, was used 11th date (2016) of Korean Welfare Panel. And the SPSS WIN 19.0 program was used to verify the characteristics and correlation of variables related to life satisfaction and hierarchical regression analysis. The subjects were 675 seniors aged 65 and over that had experience of using welfare service. The results are as follows. First, the seniors' welfare service usage experience had a positive effect on their satisfaction of life. Second, the seniors' use of welfare services affects the satisfaction of life that had partially mediating effect on family conflicts. Third, the seniors' experience of using welfare services affects the satisfaction of life that had partially mediating effect on depression. As a result, seniors' welfare service was practically improved in quality. The necessity of social welfare policy and development of various programs that can improve the satisfaction of life by alleviating family conflict and depression was suggested.

A Study on the Hotel Employees' Perception on Tips (호텔 종사원의 팁에 대한 인식 연구)

  • Lee, Jang-Woo;Kim, Young-Kyu
    • Culinary science and hospitality research
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    • v.15 no.1
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    • pp.191-201
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    • 2009
  • Tipping takes significant part in hospitality industry, especially in hotels and restaurants. According to the recent studies, over US$26.4B were given to the service personnel in the restaurant industry from the customers as tips in 2003 in the US alone. As a result of these developments, tipping has been a legitimate area of academic inquiry in many foreign countries but here in Korea this custom has not drawn much attention due to service charge being placed by the government since 1979. The purpose of this study is to analyse the perception and attitude of tip recipients and compare it with the results of previous studies carried out by Shamir and Parrett. Statistical analyses were carried out to compare the differences of perception between tip recipients and non recipients on the staff role conflict, job satisfaction, pay satisfaction and attitude toward the guests. It is suggested from the finding that the current service charge system needs to be taken into consideration for possible revision or alteration as the management environment and customer needs in the hospitality industry in Korea are changing at an enormous pace. As this study focused on the perception of employees, further study on the perception of customers to tipping is highly recommended.

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Context-Aware Middleware based on Ontology in Ubiquitous Computing Environment (유비쿼터스 컴퓨팅 환경에서의 온톨로지 기반 상황 인식 미들웨어)

  • Jung Heon-Man
    • KSCI Review
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    • v.14 no.1
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    • pp.165-173
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    • 2006
  • To support service based on context-aware in ubiquitous computing environment, there are required context managing, context reasoning and context modeling technologies. In this paper, we propose a hierarchical ontology-based context management model and design a context-aware middleware based on this model for supporting active application adaptability and reflecting users' requirements dynamically in contextual changes. It also provides efficient support for inferencing, interpreting, acquiring and discovering various contexts to build context-aware services and presents a resolution method for context conflict which is occurred in execution of service. The proposed middleware can support the development and operation of various context-aware services, which are required in the ubiquitous computing environment.

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The introduction of Realistic media services to resolve conflicts between residents and visitors and insufficient service of free village tourist attractions in Korea Focusing on location-based services and SmartGlasses (국내 무료 마을관광지의 미흡한 서비스와 주민과 방문객의 갈등 해결을 위한 실감미디어 서비스 도입 - 위치기반서비스 및 스마트글라스를 중심으로)

  • Lee, Seung-Hyun
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.4
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    • pp.423-428
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    • 2022
  • This paper deals with whether it is possible to find a way to solve the conflict between villagers and tourists by newly defining the difference between free village and public tourist destinations in Korea, reinforce the insufficient guidance and notification services with realistic media, and implement additional killing contents and attractions. Location-based service enables real-time docent service and emergency response and smart glass thread.

Study on the Development Direction of a Smart City in Gangwon-do (강원도 스마트시티 발전방향 설정에 관한 연구)

  • Ham, Kwang-Min;Ryu, Jong-Hyun
    • Journal of Environmental Science International
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    • v.30 no.1
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    • pp.11-17
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    • 2021
  • This research was conducted to propose the basic direction of a smart city plan for the satisfaction of residents of Gangwon-do. Initially, the awareness of smart cities among the residents of Gangwon-do was as follows: The response "I have no idea" was 21.7% higher and "I do not know the details, but have heard of it" was 15.1% lower than the awareness among residents across the nation. Based on these results, it was confirmed that awareness was very low despite the government's smartification reinforcement policy. In addition, the residents of Gangwon-do expected that their time would be saved and their living convenience would increase but were worried that their privacy would be invaded and that the conflict between generations would intensify. Thus, it is necessary to develop a plan to enhance the awareness of smart cities, as well as a plan to enhance digital awareness. Second, based on the importance of and satisfaction with the urban problem response system examined among the residents of Gangwon-do, it seems necessary to prioritize improvements in public space control and administrative problem responses involving deteriorated parks/plazas, pedestrian environment, and administrative processing inefficiency and fairness. Additionally, the first prioritization priority of the residents of Gangwon-do was "health/welfare/medical service" (27.7%); the second and third highest priorities were "transportation service" (26.3%) and "environmental service" (19.0%), respectively. In particular, as "transportation service" was highly preferred in the Chuncheon and Wonju regions and "health/welfare/medical service" was highly preferred in the Gangneung, Sokcho, and other southern regions, it was confirmed that the level of urbanization is deeply associated with smart services.

The effects of the interaction between social service use and economic hardship on the family conflicts among low-income families (복지서비스 이용이 저소득가구의 가족갈등에 미치는 영향 : 경제적 어려움과의 상호작용을 통한 고찰)

  • Jung, Sun Young;Chung, Hyun sook
    • Korean Journal of Social Welfare Studies
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    • v.42 no.1
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    • pp.5-30
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    • 2011
  • This study examined the interactive effects between social service use and economic hardship on the family conflicts among low-income families. We analyzed data from about 2,000 low-income families who participated in both the first and the second waves of the Korean Welfare Panel Study using a hierarchical logistic regression model. The main results are as follows. First, take-up rates of social services among low-income families were very low. Second, among the low-income families who did not use any social service, families who experienced more economic hardship were more likely to experience family conflicts. Third, the higher levels of economic hardship increased the positive effects of social service of reducing family conflicts. These findings suggest that the resource for the social services be concentrated on the low-income families who tend to experience more economic hardship and thereby family conflicts and that comprehensive social services be provided in the programs which aim to promote family relationships.

Burnout Process Model of Social Workers: Analysis of the Paths from the Job-related Stressors, Job-stress and Professional Self-efficacy to Burnout (사회복지사의 소진과정(Burnout Process) 모델 - 직업관련 스트레스 요인, 직무스트레스와 전문직효능성에 의한 소진 경로분석 -)

  • Lee, Myung-Shin
    • Korean Journal of Social Welfare
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    • v.56 no.4
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    • pp.5-34
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    • 2004
  • This study aims to find out the determinants of burnout in order to better understand the burnout process among social workers. For this purpose, a hypothetical model which explains the relationships among 8 job-related stressors (role ambiguity, role overload, difficulties in solving problems of clients, conflict with the clients, lack of support from the supervisor, closed communication pattern, bureaucracy, and lack of accountability), 4 mediators (job-stress, professional role performance, abiding by the agency policy and partiality in service delivery), and 4 dimensions of burnout (physical exhaustion, psychological exhaustion, depersonalization and personal accomplishment) was developed. Using the data collected from 207 social workers, the hypothetical model was tested. For data analysis, a path analysis was used, and the best-fitting model was found(df=66, $x^2$=63.250, GFI=0.962, CFI=1.00). As a result of this study, the following results were found. Burnout among social workers was increased by the 6 job-related stressors(role ambiguity, role overload, difficulties in solving problems of clients, conflict with the clients, lack of support from the supervisor, closed communication pattern). Job-stress, the mediating variable of the emotional path to burnout, increased professional role performance and the abiding by agency policy, and finally increased burnout. On the other hand, professional self-efficacy (which consists of professional role performance, abiding by agency policy and partiality in service delivery), the mediationg variable of the cognitive path to burnout, reduced burnout when the professional role performance was high, and abiding by agency policy and partiality in service delivery were low.

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Efficient Multicast Transmission Scheme in WiMedia D-MAC for Seamless N-Screen Services (Seamless N-스크린 서비스를 위한 WiMedia D-MAC에서의 효율적인 멀티캐스트 전송 기술)

  • Hur, Kyeong
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.19 no.4
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    • pp.813-818
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    • 2015
  • In this paper, WiMedia Distributed-MAC protocol is adopted for development of a seamless N-screen wireless service. Furthermore, to provide the OSMU (One Source Multi Use) N-screen service through P2P streaming in the seamless D-MAC protocol, a new Multicast-free DRP Availability IE is proposed and analyzed. In this Multicast-free DRP Availability IE, indicating Multicast DRP Owner and Receiver is required. The ACK frame transmissions are not required for Multicast transmissions in P2P N-screen services. Using this property, the Multicast-free DRP Availability IE scheme is proposed to expand the number of time slots available for unicast and multicast DRP reservations. Simulation results show that our Multicast scheme enhances performances in vewpoints of DRP reservation conflict and throughput.

A Study on the Relationships among Turnover Intention, Job Embeddedness and Job Satisfaction, and Human Resource Management Practices of the Software Personnel in Small and Medium Sized IT Service Firms (중소 IT 서비스 기업 소프트웨어 인력의 이직 의도, 직무 배태성 및 직무 만족, 인사관리 프랙티스 간의 관계에 관한 연구)

  • Jang, Hyunchoon;Hwang, K.T.
    • Journal of Information Technology Applications and Management
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    • v.21 no.1
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    • pp.107-136
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    • 2014
  • This study aims to suggest research implications that may contribute to preventing turnover of personnel in small and medium sized software companies. A research model is developed based on the Bergiel, et al. (2009) and Woo and Hwang (2010). This model describes how human resource management (HRM) practices (compensation, recognition, job autonomy, technical capability development, work-life conflict) affect turnover intention, through the mediating effects of job satisfaction and job embeddedness. 177 questionnaires are collected and analyzed. Validity and reliability of measures, and appropriateness of the structural model are verified. Results of the hypotheses testing are somewhat different from the expected ones: Only compensation and technical capability development are significant, but the remaining variables are not significant in affecting job satisfaction and job embeddedness. As for turnover intention, job embeddedness and job satisfaction are proved to be significant predictors. From the analyses of data, subsequent interview with several respondents and additional data analyses, more research implications are derived. The study has a limitation of not including more diverse variables that might affect job embeddedness and job satisfaction of so called road warriors.

Relational Characteristics and Satisfaction of Foodservice Businesses in Association to Distribution Channels (외식업체의 유통경로상 관계특성과 만족에 관한 경로모형 연구)

  • Jeon Hyo-Jin
    • Korean journal of food and cookery science
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    • v.22 no.2 s.92
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    • pp.250-257
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    • 2006
  • Foodservice industry and distribution business could make mutual prpgress when they join forces in responding to environmental uncertainty in an efficient manner. The purpose of this study was to examine the relational characteristics of domestic food service businesses and distribution firms in conjunction with the distribution channels and ensuing conflicts between them, to present possible alternatives on and how they should communicate with each other to achieve a satisfactory result. The relational characteristics and ensuing conflicts of food service businesses and distribution firms appeared to be significantly characterized by incongruities of target, role and perception. The types of relational characteristics that were triggered by the disagreement of roles and perception combined to decrease the intensity of the relational commitment. A satisfactory transactional relationship served to ease their conflicts caused by perceptual disagreement, and the soos of conflicts that were rooted in the discord of roles and of perception that increased the degree of relational commitment. As for relational performance, relational commitment, satisfaction with distribution channel and satisfaction with suppliers allowed them to maintain their relationship on a long-term basis.