• Title/Summary/Keyword: Service conflict

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Analysis of Korean Dietary Life Adaptation of Married Female Immigrants (결혼이주여성의 한국음식문화 적응 경험 분석)

  • Lee, Jeong-Sook
    • Korean Journal of Community Nutrition
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    • v.22 no.2
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    • pp.103-114
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    • 2017
  • Objectives: This study aims to investigate the married female immigrants' experience on Korean dietary life adaptation, especially identifying the symbolic meaning and nature of experiences. Methods: This study was conducted with six married female immigrants through an analysis of the qualitative materials which consisted of in-depth interviews, field notes and materials. Data was analyzed using Giorgi's phenomenological research methods. Results: The results were deduced as 116 significant statements, 17 formulated meanings (sub-theme), and 6 theme clusters. Six theme clusters comprised of lack of preliminary knowledge and information, conflict and support in relationships, Korean food culture which is different from homeland, adaptation attitudes of Korean food culture according to situation, sharing of homeland food culture, and practical difficulty and expectative service. The participants started Korean life in the dark about Korea and Korean food culture, so they were subjected to trial and error. The conflict between Korean mother-in-law and foreign daughter-in-law came from lack of consideration of daughter-in-law's cultural background. Some participants were hurt because of misunderstanding and nitpicking. They were learning about cooking method, ingredient, seasoning, table setting and manner. Some participants integrated Korean food culture and their homeland food culture. Some of them assimilated with Korean food culture. One of them maintained homeland food culture. The participants who adapted Korean food culture well could share homeland food amicably. They sometimes didn't apply the services which were offered by the government, because the services did not fit their needs. Some of them didn't know the usage route of the services or information. They had resistance about home teaching and it showed that outreach service was not always effective. Conclusions: This study suggested that it is necessary to develop a practical support plan which covers married female immigrants' real needs and system improvement measures.

Factors Affecting the User Resistance to Mobile Easy Payment Services (간편결제서비스 수용저항에 영향을 미치는 요인)

  • Kim, Soo-Hyun
    • The Journal of the Korea Contents Association
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    • v.19 no.9
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    • pp.254-261
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    • 2019
  • Electronic payment is a very crucial function in electronic commerce. As electronic commercial transactions develop on a mobile basis, a variety of electronic payment services that can be conveniently used are appearing. In particular, mobile easy payment services improve the user's convenience of payment and give a positive effect on activating online transactions. In this study we investigate empirically the factors influencing the user resistance to mobile easy payment services. Especially, we compares the main acceptance factors of the mobile easy payment services with the main acceptance resistance factors of the services. By doing that, we derive the implications that could contribute to the vitalizations of the mobile easy payment service market. The research model includes "perceived risk" as a main acceptance resistance factor, and "easy of use" and "usefulness" as the main acceptance factors. The relationship among these three factors, "use conflict", and "user resistance" is expressed in the model. We analyze the model by Structural Equation Model. The results proves that all the research hypotheses are adopted except for the impact of "ease of use" on "use conflict", and that users of mobile easy payment services think of "usefulness" more important than "risk".

A Study on the Business Investment and Operation of O2O (Online-To-Offline) Combined Services by Industry (산업별 O2O 결합 서비스의 비즈니스 투자 및 운영에 관한 연구)

  • Jung, Byoungho;Joo, Hyungkun
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.18 no.2
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    • pp.93-110
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    • 2022
  • The purpose of this study is to explore business investment and operation of O2O (Online-To-Offline) combined service. The study will analyze the necessary factors for growing the business by dividing the O2O service by industry. The Online-to-Offline is a method of inducing purchases of products and services by connecting between online and offline This research methodology organized the four stages of the analysis process. The analysis of all stages was performed with association rules in big data techniques. It is divided into the start-up period, growth period, maturity period, and decline period, and analysis is conducted on the business investment, expenditure cost, business operation, and conflict factors. As the research result, the first analysis has shown commonality with government subsidies, bank loans, and personal funds in all industries. The second analysis showed a lot of expenditure on labor costs of internal employees, marketing/sales, facility facilities, equipment, and equipment purchase costs. The third analysis showed difficulty in raising the investment resources necessary for business operations in all industries. The last analysis showed conflicts in the industry, businesses license, legal systems, and small business owners in all industries. This study contributed to the abundance and diversity of research methodologies in management information systems using association rules. In addition, the description of organizational development theory was updated while explaining the business investment and operation of O2O combined services. In practical implication, the O2O services include environmental factors that cause convergence between industries. Accordingly, this is required for new O2O services through new laws and systems and reorganization of existing laws and regulations.

Performance Evaluation of the Ground-to-Ground Surveillance Test bed Based on ADS-B Concept (ADS-B 개념기반의 지대지 감시 Test bed 성능평가)

  • Oh, Kyung-Ryoon;Kim, In-Kyu;Song, Jae-Hoon
    • Aerospace Engineering and Technology
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    • v.6 no.1
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    • pp.45-54
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    • 2007
  • In this study, the function of TIS-B(Traffic Information Service-Broadcasting), Runway incursion prevention, conflict warning, way-point assignment were evaluated using ground-to-ground surveillance test bed of KARI which was based on ADS-B(Automatic Dependant Surveillance-Broadcasting) concept. VDL(VHF Data Link) based on STDMA protocol was used as a data link, and an UAT(Universal Access Transceiver) was included to get the TIS-B information, and four ground vehicles and two aircraft were included as rover units. The main purpose of this test bed was to realize the ADS-B concept for the application of ground surveillance and to evaluate its performance.

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Collision Avoidance Method for Coexistence between Relay-Based Multi-Hop UWB System (UWB기반 다중 홉 선박 네트워크간의 공존을 위한 충돌 회피 기술)

  • Kim, Jin-Woo;Park, Jong-Hwan;Lee, Seong Ro
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.39C no.8
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    • pp.688-695
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    • 2014
  • In a small wireless environment, such as your home or office, a various network using WiMedia PHY can be mixed. Because these networks operate independently for each application, data conflict can occur between adjacent networks. To avoid data conflict, the resource in a different time zone can be utilized. However, if devices in a network increase, available resources in the network decrease, and then the lack of resources necessary to provide service can occur. To solve this problem, we propose collision avoidacne scheme for coexistence of various UWB systems. In this paper, we evaluate the performance of the proposed scheme through simulation.

IPA of Leadership Competency in the Rural Leader's Role (농촌지역사회 리더의 역할지위별 리더십역량 중요성취도분석)

  • Park Eun-Shik;Lee Chae-Shik;Ko Jeong-Sook;Cho Young-Sook;Hwang Dae-Yong;Park Duk-Byeong
    • The Korean Journal of Community Living Science
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    • v.17 no.1
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    • pp.3-10
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    • 2006
  • The purpose of this study was to analyze leadership competency in the rural leader roles. The data were derived from 317 leaders in 97 rural communities by questionnaire. SPSSWIN/ver10 was adopted t-test and IPA (Importance-Performance Analysis) methods employed. The major findings of this study were as follows; Rural leaders should concentrate on developing coaching/feed back, program management skills, and presentation skills. Administrative head of village should pay attention to benchmarking, brand development and conflict resolution rather than resident management, service knowledge, and making relationships. Leaders of village development council should concentrate on brand development, benchmarking, and educating residents. Head of women's organizations should concentrate on developing assessments, educating residents, and resolving conflict skills, whereas members of Samaeul organization should try to concentrate on program management, coaching/feed back and presentation skills. Rural leaders showed different leadership competency by the IPA. Therefore, this study suggested that leadership education for rural leaders should consider leadership competency.

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Design and Implementation of RSS feed search engine for Effective Contents Service (효과적인 콘텐츠 서비스를 위한 RSS피드 검색 엔진의 설계 및 구현)

  • Lee, Hae sung;Kwon, Joon Hee
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.4 no.1
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    • pp.1-8
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    • 2008
  • In the Web 2.0, besides more gaining information on the web, the number of web sites that take advantage of RSS increases explosively. Commonly each users search RSS channels through the web search engine before registering RSS channel's url to the RSS reader. Users judge whether the site is RSS channel or not and register an RSS channel's url through theirs interests. Because accomplished by users themselves, those processes conflict to user's convenience and quick consumption of information. Techniques of current search engines can't provide users with reliable RSS feed information as search results. In this paper, we analysis appropriateness of current search engines' techniques that offer users RSS feed search service and discuss their limitations. Also, we make up RSS feed database through classification of RSS tag being possible to search RSS feed information effectively and apply update rate of each RSS channel's feed to ranking algorithm providing more reliable search results.

Survey on Analysis and Improvement of the Stress Status of Customer-facing Workers in the Corporation (공단 고객 응대 근로자의 스트레스 현황과 개선을 위한 인식도 조사)

  • Seung-Han, Kim;Gyou-Beom, Kim;Woo-jin, Hyun
    • Journal of the Korea Safety Management & Science
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    • v.24 no.4
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    • pp.85-93
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    • 2022
  • Today's customer service providers, who have the greatest impact on customer satisfaction, are experiencing severe stress and job burnout due to various causes. Unlike general companies, the corporation has a relatively high level of dissatisfaction with customer service since there is a large conflict between the provision of kindness and the reasonable handling of civil complaints according to laws and regulations. In order to analyze the environment of the NPS' customer service providers, 5.583 branch employees working at the National Pension Service and 407 call center employees were surveyed online using the questionnaire function of the Enterprise resource planning system. The contents of the survey consisted of a survey on customer-facing employees, the level of awareness of customer-facing workers protection measures, and opinions on improvement and supplementation related to customer-facing workers protection measures. As a result of the survey, 72.8% of the total respondents experienced grievance complaints, and the proportion of call center employees was even higher at 89.0%. In addition, both the branch and the call center had the largest share of complaints about obstruction of business, unreasonable demands, abusive language, and verbal abuse. More than 40% of call center employees in their 20s and 30s experienced the highest frequency of complaints 13 or more times a year. The most difficult thing in the process of responding to complaints was that both branch offices and call centers had insufficient psychological recovery time, lack of space, and lack of help from colleagues and superiors. Based on the survey analysis, it is suggested to establish a countermeasure through case analysis rather than the right to suspend work for civil complaints that cannot be handled, such as customized manuals and action strategies for the age group with high grievance complaints.

Social Network Analysis for Conflict Management in a National Park : A Case Study of the Taean-Haean National Park, Republic of Korea (국립공원 이해당사자간 갈등 관리를 위한 사회연결망 분석의 적용 -태안해안국립공원 사례 연구-)

  • Lee, Yeongjoo;Lee, Dong-Ho;Yi-Kook, Jouyeon;Kim, Hyun;Kim, Seong-Il
    • Journal of Korean Society of Forest Science
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    • v.95 no.3
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    • pp.235-239
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    • 2006
  • This study aimed to present that the understanding of the relational structure among stakeholders of a national park with the usage of 'social network analysis' can help more effectively to diagnose conflicts among stakeholders and to resolve them, Conducting a telephone-interview survey with 12 stakeholders of the Taean-Haean National Park, Republic of Korea, this study examined their perception of conflicts related to the park, and compared their social networks when their conflicts emerged with their networks when the conflicts did not appear. When the conflicts appeared, the more respondents tried to seek other information sources apart from the Korea National Park Service (KNPS) and the fewer interactions among the stakeholders occurred than when the conflicts were not present. Based on the findings, it was suggested that KNPS need not to directly distribute information to the stakeholders, and to create the third party to generate more interaction and cooperative relationship among the stakeholders, Thus, it can be said that the employment of social network analysis is worth being employed in the study of conflict management in national parks.

The Direction of Public Rental Apartment Supported by Community Service Viewed from the Livable Community - A Qualitative Comparison Study on the Rental Apartment in Seoul and ST. Paul - (살기 좋은 지역 만들기 관점에서 본 생활지원서비스와 연계한 공공 임대아파트의 방향 - 서울 SH공사 아파트와 미국 세인트폴 시 PHA 아파트의 질적 연구 -)

  • Shin, Kyung-Joo;Jang, Sang-Ock
    • Journal of the Korean housing association
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    • v.18 no.6
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    • pp.25-34
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    • 2007
  • The purpose of this qualitative research is to compare the community service and situation of SH apartment in Yangcheon-Gu and PHA apartment in Minnesota in order to grasp the requirement for livable community. For the study, depth-interview method was used to collect the data. Throughout this research, we found the ways to create a livable community as follows: Rental apartments are supplied by Seoul Housing agency in Korea while in US by PHA, an independent government agency. Both of them are in direct management. There are five main topics to be discussed. First, as a main supplier of services, it is Yangchun-Gu's social welfare center in Korea, while PHA in US. Second, as a mean of giving services, Korean residents visit the welfare center. On the other hand, PHA apartments enforces service-to-customer policies. Third, as a Korean service, they are consultation targeting families, children, teenagers, disabled, olds, education, medical examinations, rehabilitation and free meals. In US PHA apartments, they are medical health professionals, social worker, beauty salon or barber shop, bus to shopping area, bookmobile, OK card program, CHSP, ASI, ALP, personal care, senior/congregate dinning and etc. Fourth, both Korean and US have same hindrance for the 'livable community' policies which is funding and conflict of residents. Fifth, both Korean and US think that the key for the success of 'livable community' are resources, service and residents. The differences between Korea and US concerning service conditions such as supply of rental apartments, management and services are caused by cultural, ethnic and economical differences. From another point of view, Korean apartments are predicted to have similar problems like PHA apartments, and preparative attitude for this is needed.