The purpose of this research is to investigate the influences of service experience and brand reputation on intention by word of mouth(WOM) when consumers get experiences at beauty salon. We made 2(valence of service experience: positive/negative) ${\times}$ 2(brand reputation level: high/low) subjects experimental design in order to find reason that there is a significant difference of intention by word of the mouth between positive experience condition and negative experience condition. Also we tried to find the interaction of two factors. To test our hypothesis, an experiment was performed on 68 university students in seoul area. Specifically, we used 2-way ANOVA and planned contrast method through SPSS 12.0 procedure. As a result, a two-way ANOVA demonstrated a significant main effect of service experience, which means that people more intend to make WOM when they experience a negative service than a positive service. Also the ANOVA showed a significant interaction effect between service experience and brand reputation, which represents that people more intend to make WOM for high-reputed(low-reputed) brand than low-reputed(high-reputed) brand when they encounter negative(positive) services.
A survey including an inspection was conducted to assess the sanitary condition of kitchens in the school food-service programs and to prepare background data for improving the safety of school meals. The survey was carried out over a two-month period (September-October, 2001). A self-administered questionnaire recommended by the Korea Ministry of Education & Human Resources Development (MOEHRD) was offered to a random sample of dieticians of twenty-five elementary schools in one region of Korea about food, sanitation, and safety inspection of their kitchens. Air temperature, relative humidity, and airborne microbes in the kitchens were monitored during preparation, cooking, and service. The inspection results showed their sanitary rendition met the level B of the recommendation of the Korea MOEHRD. The range of air temperature of the kitchens was 21.4~22.4$^{\circ}C$. and the range of relative humidity was 62.4~69.6%. The microbiological evaluation of kitchen samples indicated aerobic plate count levels from 22..5 to 26.5 CFU/15 minutes. Although the results of inspection show that the levels of sanitary condition of kitchens in the schools were good, they are not satisfactory for safe food-servile because the temperature and humidity levels are high. This study indicates that the school kitchens should be monitored and strict inspection is necessary. The legal standards for school food-service should include standards for kitchen air temperature, relative humidity, and airborne microbes.
The purpose of this study is to search for a plan to improve the professionalization of private investigation service through the analysis of its actual condition. To examine the actual condition of the professionalization of private investigation service, 4 factors - professional associations, professional knowledge, curriculum & qualification system and code of ethics - were used for the professionalization analysis based on theoretical background and prior researches concerning structural aspect of professionalization. Based on the results of actual condition analysis, to make an effort for the integration and incorporation of private investigation associations, to overcome the unequal distribution of professional knowledges, to organize and operate the professional curriculum, to introduce recognized qualifications system, and to establish a code of ethics are required to improve the professionalization of private investigation service.
Many idealizations and ideal conditions in physics have been an important role in understanding of the basic physics concepts and in solving physics problems. The purpose of this study was to explore the relationships of pre-service teachers' misconception of heat with their understanding of the ideal conditions involved in solving problems of heat and temperature. Test instruments were composed of two parts. One part was asked to answer the heat conceptions, the other to write statements in relations to ideal condition hidden in the process of heat problems solving. For this study, pre-service teachers who are in four major courses in the University of Education in a local city were selected and total numbers of pre-service teachers were 108 students. The framework was developed for classifying pre-service teachers response of open items of ideal conditions of heat domains. According to the framework, each types of response were coded, analyzed and processed with a SPSS/PC program. The results are as the followings. In the heat conceptions, most of students showed correct response, and there was no significant differences between major courses. In understanding of ideal conditions, students' responses of "idealized condition relevant to problem" showed 65.2% of them, and "not relevant idealized conditions" 15.5%, and no response 12.2%. In the 15.5% of students "not relevant idealized conditions", 10.5% of them did not explained correctly conditions, just simply 2.7% stated the laws in physics or formula, 1.6% generally, but irrelevantly described the idealized conditions. More importantly pre-service teachers showed very weak correlation between heat conception and understanding of ideal condition. Although we concluded there were no significant relationships of heat conception in understanding of ideal conditions in thermodynamics domain, these suggest that many other factors may influence understanding of ideal conditions in physics.
This study was conducted to estimate phenotypic and genetic parameters of body condition score (BCS) and reproductive traits in Hanwoo cows. DFREML procedures were applied to obtain variance-covariance components and heritability estimates with single or two-trait models. Estimates of phenotypic correlations of BCS at service with BCS at calving was 0.16 and 0.26 with calving interval, 0.08 with gestation length, and 0.06 with number of services per conception, respectively. Estimates of phenotypic correlation of BCS at calving was 0.10 with calving interval, 0.13 with gestation length, and 0.10 with number of services per conception, respectively. Estimates of phenotypic correlation were low and negative, -0.11 between calving interval and gestation length and -0.13 between gestation length and number of services per conception. Estimates of direct genetic correlation were -0.06, between BCS at service and BCS at calving, 0.37 between BCS at service and BCS at weaning, and -0.18 between BCS at calving and BCS at weaning. Estimates of direct genetic correlation of days from calving to the 1st service were 0.17 with number of services per conception and -0.21 with BCS at service. Estimates of direct genetic correlation for BCS at calving were -0.02 with number of services per conception and -0.08 with BCS at service. Estimates of direct genetic correlation for BCS at weaning were 0.02 with number of services per conception and -0.07 with BCS at service. Estimates of direct heritability from single trait analyses were 0.13 for BCS at service, 0.20 for BCS at calving, 0.02 for BCS at weaning, and 0.20 for number of service per conception, respectively. Estimates of direct heritability were 0.20 for birth weight and 0.10 for weaning weight.
Journal of Information Technology Applications and Management
/
v.23
no.2
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pp.153-176
/
2016
This study investigated factors affecting the use intention of podcast service users based on the unified theory of acceptance and use of technology (UTAUT). Performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, innovativeness, and media credibility were used as independent variables in the model. The survey data from the users of the podcast portal 'podbbang' were analyzed with Smart PLS 2.0 to test the structural equation model. The results revealed that the podcast service user's effort expectancy, facilitating condition, hedonic motivation, and media credibility have a significant influence on use intention. However, the relationship between the podcast service user's performance expectancy, social influence, innovativeness, and use intention were not identified as significant.
To investigate the actual management condition of group homes for the elderly and their living environment, four group homes and 26 elderly people living in the group home were surveyed. As the results, the relationships between the administrator and the elderly were acceptable, but the group homes seem suffer from insufficient administrative supports. The most required service in the group homes was a conversational partner service. Moreover, the most satisfactory point for the elderly living in group homes was the settlement of food, clothing, and housing. The unsatisfactory things were the service related to medical, leisure, and house work and an invasion of their private life. The resident elderly in group homes were fully satisfied with their living environment including the relationship with the manager and the people in the facility. They, however, do not have much chance to make an exchange with their neighbor. Overall, the elderly want to stay continuously in the group homes where they are living current.
This experiment was carried out to investigate the changes of egg qualify during storage in order to find out the proper storage condition. Fresh eggs were stored at cold condition ($5^{\circ}C$, relative humidity ; RH :$65\pm$3%) and room condition($25^{\circ}C$, RH :$40\pm$3%) during 10 weeks and examined microbiological quality, weight loss and interior quality periodically. Weight loss was indicated 17.93% at room condition and 2.56% at cold condition. The pH of egg white and yolk were increased from 7.94 to 9.03(average 13.72%) and from 6.16 to 6.57(average 6.65%) at cold condition and from 7.94 to 9.54(average 20.15%) and from 6.16 to 6.90(average 12.01%) at room condition respectively. But pH of egg white and yolk did not showed significant difference between before molting and after molting. Haugh unit was decreased from 82.0 to <30 at room condition after 3 weeks. The most frequent bacteria isolated were E coli, Staphylococcus leutus, S saprophyticus, Citrobacter freundii, Klebsiella oxytoca, Providencia rettgeri, and Pontoea spp. It was recommended that shelf life of unrefrigerated eggs would not be longer than 21 days at room temperature in summer.
The purpose of this study was to determine factors influencing patient satisfaction with medical services in hospital, which is classified into environmental aspect, human services and procedural services. Based on the results of literature review, the study focused on effects of social-demographical factors on patient satisfaction. The environmental aspect of medical care services included medical equipment and facilities, hygiene, ventilation, heating and air-conditioning, waiting and resting space, ward space and parking facilities. Procedural service included registration process, bill payment, waiting time after registration, examination and prescription as well as appointment process. Human services consisted of physicians listening to stories of patients, examination duration, physicians' explanation and physicians' service. As for nurses, explanation about disease, examination procedure and results, kindness and nursing care were evaluated. Services provided by other staff members were also evaluated. Patient satisfaction, defined as individual attitude toward medical service as a whole, was measured using a questionnaire. A total of 700 in-or out-patients were surveyed in 6 hospitals with more than 300 beds in North Gyeongbuk Province. 1. The level of patient satisfaction varied with characteristics of patients. Male patients and those in their 30s had a low level of satisfaction. Dissatisfaction level was positively related to education level but negatively related to economic condition. 2. As for patient satisfaction with medical service providers and other employees in hospital, satisfaction level with physician's explanation about treatment was higher. But dissatisfaction levels with treatment duration and the lack of explanation about examination procedures were high, calling for improvement. Dissatisfaction level with nursing care was high, calling for training of nurses for better service. Given the low level of satisfaction with human services, hospital employees need to be trained to improve their service. 3. It Was found that administrative service was also a significant factor influencing patient satisfaction in addition to medical service. It is therefore important for hospitals to provide patients with prompt and convenient procedural service. 4. Environmental factors such as medical equipment and amenity facilities also affected patient satisfaction. Thus environmental condition, procedural service and human service are all important to improve medical service in hospital. In summary, procedural service was the most significant factor for patient satisfaction. The level of satisfaction in patients was also affected by human service and environmental condition. It is therefore necessary to take patient-oriented approach in providing medical service in an effort to improve patient satisfaction. The finding of a lower level of satisfaction with human service signifies the need for training of healthcare providers and other hospital employees for better services. The introduction of advanced management programs is also needed to improve procedures that patients go through in hospitals.
Journal of the Korea institute for structural maintenance and inspection
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v.14
no.4
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pp.126-132
/
2010
Carbonation is the results of the interaction of carbon dioxide gas in the atmosphere with the alkaline hydroxides in the concrete. Reinforced steel corrosion due to concrete carbonation is one of main factors on the decrease in durability of RC structure. This study investigates the influence of carbonation on the bridges under various environment condition and quantifies the effect of carbonation various domestic field data. The failure probability of durability is evaluated on the basis of reliability concept. In addition, service life of the structures is predicted based on the intended probability of durable failure in domestic concrete specification. According to experimental results of the carbonation depth, the carbonation depth increased with structural age. It is analyzed that carbonation velocity of the structures under urban area and sea condition is 1.6-1.9 times faster than the river condition. Service life of the bridges under urban area and sea condition is decreased about 2.4-3.3 times than river condition.
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