• Management & Information Systems Review
• /
• v.32 no.5
• /
• pp.89-100
• /
• 2013

Recently, interesting of ubiquitous computing technologies has increased. In this paper, we propose a service model for convention industry based on ubiquitous computing technologies. First, we propose service function, service process, and relationships between participants to give shape to the service model. And, we present some service functions; exhibition service, advertisement service and customer support service. Finally, we propose overall service process and relationship between participants.

• Journal of Information Technology Applications and Management
• /
• v.12 no.3
• /
• pp.129-150
• /
• 2005

Due to the advance of the Internet, the electronic commerce is getting more widely used, and customer's demand for the e-Commerce service quality is rapidly increasing. On the other hand, e-Commerce companies required the Internet services whose quality is provided more reliable service to their customers. Therefore, it is very important to provide both e-Commerce companies and customers with the measurement and service quality in real-life network environment. But the research on the service quality measurement method for electronic commerce systems has been limited because ISP and e-Commerce providers seldom disclose detailed service measures such as, where and how much service delay incurred. In this paper, we construct sample e-Commerce systems and try to measure the service quality of the systems in real network environment. We have analyzed the delay zones and causes using a measurement tool. We must reflect the improvement method against delay causes. Accordingly, the customers can be experiences the better service quality. We hope that this research will be the groundwork for future research on the service quality of various types of e-Commerce systems and online services.

• Journal of the Ergonomics Society of Korea
• /
• v.31 no.1
• /
• pp.125-130
• /
• 2012

Objective: This paper discusses how service design is related to two well-known disciplines, interaction design and cognitive systems engineering, which are applied to the design of software, websites and mobile phones, and the design of control room of nuclear power plants and cockpit control, respectively. Background: Service design has been spotlighted recently due to its promisingness to service industry. Successful cases of service design are widely shared among designers. Service design, however, is treated as practice rather than a discipline. Method: It was discussed that it is important to consider the interaction between customers and services as in interaction design, and some domains are complex enough and have functional limitation as in cognitive systems engineering. Results: Models and design tools of the disciplines are introduced and applied to service design practices. Conclusion: It was concluded that service design has the characteristics of both interaction design and cognitive systems engineering.

• Proceedings of the Korea Inteligent Information System Society Conference
• /
• 2001.01a
• /
• pp.373-377
• /
• 2001

This study is to examine the factors that influence the performances of service quality in university hospitals by investigating systematically the condition of service quality. A synthesis of the health care quality is conducted to identify physical quality, operating process quality, and human resources quality that relate to both the overall satisfaction and intention of revisit. Based on the proposed hypotheses, the relationships between the service quality factors and performance are examined using data collected from 167 patients in three hospitals, Korea. Reliability and validity tests are performed for examining its relationship with service quality in health care systems. Total eight independent variables with respect to three service quality levels and two dependent variables for performance are identified for relationships between service quality and performance in health care systems. The results provide health care managers with a managerial insight to the planning function of performance with service quality in health care systems as well as other operations (business, government, or other service organizations) systems. Implication of the study for theory, future studies, and practices are discussed.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.26 no.1
• /
• pp.74-78
• /
• 2003

This paper is an investigation of comparative and contrasting characteristics of service in manufacturing sector - especially quality aspects. A review of both service and manufacturing industries' systems literature revealed conflicting views on defining two different industries and its system assessment. While some researchers have documented the value of service IS implementations on both industries, there are others who feel that such implementations are not appropriate for all situations or all organizations. Because of IS implementations and IT improvement, defining service and manufacturing is blur than ever. There is a dearth of literature on the assessment of service systems in service and manufacturing industries due to blurred and controversial argument.

• Journal of Information Technology Services
• /
• v.12 no.2
• /
• pp.301-319
• /
• 2013

Wireless and mobile communication technologies enable individuals who trade stocks and bonds to use mobile-based trading services. Due to rapidly developing mobile technologies and adoption of the advanced/smart mobile devices such as smart phones and tablets, the use of mobile trading systems (MTS) have increased at an unexpected rate. Although many prior studies measured service quality on various service-related fields, there are few studies that is related to mobile trading systems compared to more traditional PC-based home trading systems. This research searches determinants of service quality for mobile trading systems and examines the effects of these factors on the intention to mobile trading systems' continuous use. Through an extensive literature review, this research finds three dimensions for mobile trading systems : interaction quality, service environment quality, and service outcome quality. The result of analysis shows that personalization, connectivity, ease of use, informativeness, and monetary value enhance the intention to continuous use. Considering environmental conditions such as the high rate of MTS adoption among individual users and stiffer competition among securities firms, these findings may help practically securities firms' shaping MTS system development strategies for individual users' continuous use and for increasing new users adoption.

• Proceedings of the KSRS Conference
• /
• 2004.10a
• /
• pp.280-282
• /
• 2004

According as IT environment changes from client/server system to the open system based on web service technologies, the exchange of data and services between independent applications and service servers in web environment is observed Recently. In this points, it is necessary that Geographic Information Systems, Spatial Imagery Information Systems, Intelligent Transportation Systems, and Global Navigation Satellite Systems based on the location and geometry information are inter-related each other. But, the inter-relation of these systems is very difficult because of the closed system architecture, different information format, and the absence of interoperability technologies. In this Paper, we describe 4S integration system based web service technologies that accept the international standard as WFS, WCS, WRS of OGC (OpenGIS Consortium) and UDDI, SOAP, WSDL of W3C. In detail, we study the system architecture design and implementation of traffic information service, routing service, and tracing service. These services are consisting of the data schema based on XML and GML, various functions of each layered service, each server platform, and web server. Specially, we represent that GML is being applied to a wide range of location-based services, telematics, and intelligent transportation

• Korea Science and Art Forum
• /
• v.19
• /
• pp.259-267
• /
• 2015

Product-Service Systems (PSS) has drawn significant attention since it can effectively address diverse values of consumers by integrating products and services. PSS has been defined as a system of products, services, supporting networks and infrastructure that is designed to satisfy customer needs and to generate values. Manufacturing companies can accomplish business innovation by devising new service elements and providing PSSs starting from their products. Such new efforts are called manufacturing servitization. With analysis of the company's business contexts, diverse strategies could be set for servitization. Services could be developed so that their product functions can be supported. On the other hand, new services could be devised to drive active emotional values of their customers in a broadly related manner with their products. In this way, different servitization strategies in service space could be employed. In this paper, the product-service integration spaces for comparison of product-service systems in manufacturing servitization is briefly sketched. Various issue spaces, termed dimensions, would be used including service space, customer space, value space and business model space. Diverse PSS cases, including well-known PSSs and brand new PSSs, will be classified and compared to demonstrate the product-service integration spaces.

• Information Systems Review
• /
• v.9 no.2
• /
• pp.189-207
• /
• 2007

The importance of IT service management to improve the effectiveness and efficiency of IT outsourcing practices or performance has been emphasized in the fields. Accordingly, several methodologies of IT service management have been adopted in a fashion. This case based research tries to analyze the effects of ITIL-based IT service management practice in a company on IT outsourcing performance. The case analysis shows that ITIL-based service management influences systems quality, information quality, and service quality in direct manner. But it does not influence systems use and systems satisfaction in a meaningful way. This study would help IT service managers construct IT service environment which improves the performance of IT outsourcing service delivery and also researchers set up research proposition in a concise way in the future.

• Journal of Information Processing Systems
• /
• v.19 no.4
• /
• pp.439-449
• /
• 2023

This paper deals with a resource efficient artificial intelligence (AI) service architecture for multi-channel video streams. As an AI service, we consider the object detection model, which is the most representative for video applications. Since most object detection models are basically designed for a single channel video stream, the utilization of the additional resource for multi-channel video stream processing is inevitable. Therefore, we propose a resource efficient AI service framework, which can be associated with various AI service models. Our framework is designed based on the modular architecture, which consists of adaptive frame control (AFC) Manager, multiplexer (MUX), adaptive channel selector (ACS), and YOLO interface units. In order to run only a single YOLO process without regard to the number of channels, we propose a novel approach efficiently dealing with multi-channel input streams. Through the experiment, it is shown that the framework is capable of performing object detection service with minimum resource utilization even in the circumstance of multi-channel streams. In addition, each service can be guaranteed within a deadline.