• Journal of Korean Society for Quality Management
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• v.29 no.2
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• pp.17-28
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• 2001

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers(CRM), service firms need to build an effective and ongoing service quality information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. The purpose of the present study is twofold. 1. How to nicely get the information on the service quality. 2. How to build a SQIS. One of numerous examples from financial service-sector firms is given to show that SQIS can be developed to improve service quality. This paper investigates SQIS of a Korean commercial bank as an example. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2010.10a
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• pp.616-617
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• 2010

This paper presents a model of e-learning based on ubiquitous computing configuration. The proposed e-learning model as following. we propose the e-learning system's hardware and software configurations which are server and networking systems. Also, we construct the proposed e-learning systems's services. There are attendance and absence service, class management service, common knowledge service, score processing service, facilities management service, personal management service, personal authorization issue management service, campus guide service, lecture-hall management service. Also, we propose the laboratory equipment management service, experimental materials management service etc.

• Proceedings of the Acoustical Society of Korea Conference
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• 1998.06c
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• pp.343-346
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• 1998

This paper present an access scenario to the Korean standard time service systems and those of world major cities was designed in the research for development of the time-announcing service systems. Elements of the system structure as well as statistics and user management were proposed as the main topics for the research. As a result of the research, a system was realized for world time announcing service by dialing 116.

• Journal of Korea Technology Innovation Society
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• v.3 no.3
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• pp.1-17
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• 2000

This paper shows the institutional limits of technological innovation at the railway package service, that is the limits of introducing the package express system. The railway package service, owned by government and operated by D company, has been suffered severe operating loss since early 1990's. The package express system supported by information network and co-working with inner city quick service might be an solution for the railway package service. But there are several obstacles such as labor union and the rigidities of the Korean National Railroad of government agency.

• Proceedings of the IEEK Conference
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• 2006.06a
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• pp.225-226
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• 2006

A service level agreement (SLA) is a formal contract between a service provider and a subscriber that contains detailed technical specifications called service level specifications (SLSs). In this paper, we propose SLA data analysis system which provides an effective decision-making information to network service provider. The SLA data analysis system executes trend analysis and statistics analysis using SLA violation and refund information. The analysis results are presented in many ways such as tables, graphs.

• Journal of Korea Spatial Information System Society
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• v.11 no.1
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• pp.87-96
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• 2009

In u-GIS environments, a geographic information service system for mobile phone is consumer(user) oriented service system based on existing GIS and LBS considering characteristic of mobile phone. In the past, development of a geographic information service system for mobile phone dependent on various hardware specification of mobile phones and mobile operators. From now on, the geographic information service system for mobile phone independents on hardware specification of mobile phones and mobile operators. Also, it changes from service oriented GIS provider(specialist) to service oriented consumer. For the satisfaction of this requirement, we propose a design of geographic information service system for mobile phone using FLEX for creates standard execution file. The standard execution file is able to apply various mobile phone. And we propose a management method of picture contents combination of location information that geographic information service system for mobile phone is provided it firstly. In this system, it provides facilities that display map, manage location, manage contents, manage mash-up, manage map data. And then it provide facility of swf generation for display result map on mobile phone. In this paper, we are implemented the proposed system and seen same results in various mobile phone. The created *.swf file provides same result at any time, anywhere, anyone in spite of different zoom level and different display screen.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.1
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• pp.367-373
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• 2016

The construction of National Spatial Data Infrastructure (NSDI) started from 2008 and was completed at 2012, with the aim of co-utilizing public agencies' national spatial information by integrating and linking. Despite the existence of the NSDI, an update of spatial data is not fully reflected because the spatial information has not been updated simultaneously by NSDI and public agencies. By examining the public agencies' services using the spatial information, a national budget is wasted because the re-usable similar services are duplicated. These issues could be solved by adopting a cloud system, whose concept is co-utilizing IT resources, to the NSDI. This study examined the service cloud based expansion and development plan for NSDI. The plan included an implementation strategy for a spatial information service cloud system and an establishment plan for a governance system. The service scenarios, concept diagram, and service functions for the system were derived in a system implementation plan. For the service functions, the unit functions of two modules were proposed and specific functions were derived. In the establishment of a governance system, the business roles and business processes were defined for organizations managing service cloud based NSDI. The business role and process were defined and derived by each service life-cycle step. With the proposed system implementation plan, a detail system design and composition of the organization could be possible, and a service cloud-based NSDI system could be implemented.

• Journal of the Korean Institute of Intelligent Systems
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• v.17 no.5
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• pp.712-717
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• 2007

Using home network system including home server, home service robot, a variety of device, it is generally known that application of Multi Agent System for performing variously distributed process that can be occur in home environment, is efficient method. In this system, it is intelligent service robot that a key of human interface and physical service offer Therefore, using application of established multi agent system, we can defined Multi Agent Robot System. In 'open' home environment, between all agent data interaction and cooperation are needed for Multi Agent System offer to user that more efficient service. For this, we focus our attention on define as agent that can autonomic drive and offer to user that physical service robots and, design, suggest the simulator can display that between robot agents communication or between other agents, like home server, and robot agents communication information to user interface.

• Information Systems Review
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• v.15 no.2
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• pp.59-73
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• 2013

Healthcare costs are continuously increasing due to longer life expectancy and providing global healthcare services through medical tourism is new service growth engine for Korea. Several countries have well established programs and infrastructure dedicated to medical tourism. South Korea is attempting to become a major player in this domain by undertaking broad initiatives. The success of medical tourism is greatly impacted by easy access to two types of information, namely, medical and travel information. The National Health Insurance System in Korea collects huge amount of clinical and financial information from all hospitals. However, this information does not get used effectively in health and travel information systems to support medical tourism. This paper provide clear process map of medical tourism to understand how the patient and information process both medical and tourism fields also describe the need of customer and service provider. In this paper, we develop a medical tourism service system that will promote information exchange and service delivery.

• Convergence Security Journal
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• v.14 no.2
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• pp.11-16
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• 2014

Recently, request of IPTV was increase. It is a multi-screen service by used TV, PC, and smart-phones. Especially, IPTV and smart-phone linked multi-screen service are very growth by user's recommends. Now, IPTV have a security service partial and multi-screen service. But smart-phone and multi-screen service don't have security service. And authentication service for smart-phone and IPTV linked multi-screen service is don't.. Therefore, We propose that user authentication system for multi-screen service with IPTV and multi-device linked authentcation services. Our proposed system base on Kerberos, so proposal is easy and fast about user authentication. This have simple procedures and more secure services against of PKI. So, our system can support secure multi-screen services against various security threats in multi-screen environments.