• Management & Information Systems Review
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• v.25
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• pp.1-34
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• 2008

This empirical research examined the effects of organizational service orientations on business performance since the service orientations had been considered very importantly for delivering excellent service quality in many studies. The purpose of this study was to investigate the relationships among service orientations, customer orientations, employees' job satisfactions and business performance in medical service organizations. A model and hypotheses on the basis of this model were developed. And data from employees in medical service organizations were collected using questionnaires. Respondents were asked to related variables of their organizations. A total of 217 questionnaires collected were used to test hypotheses. The results obtained were as follows; first, service orientation factors had a positive significant effect on customer orientations, employees' job satisfactions and business performances. Second, employees' job satisfaction had a positive significant effect on their customer orientations. Third, customer orientations and employees' job satisfactions had a positive significant effect on business performances. Thus, it is advisable for managers or operators to emphasize service orientations in medical service organizations. This study is specific to ambulatory service in a medical service organizations, so generalizing the results to other area may not be possible. Although this study may help to guide the roles of service orientations, customer orientations, employee satisfactions and business performances in medical service organizations, future studies should consider other relative variables.

• Journal of the Korean Solar Energy Society
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• v.37 no.6
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• pp.103-114
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• 2017

Radiation energy budget was analyzed using observation data from the Weather Information Service Engine (WISE) energy flux tower on the Seoul metropolitan area. Among observation data from the 13 energy flux towers, we used meteorological variables, radiation data (upward and downward short wave, upward and downward long wave, net short wave, net long wave and net radiation), albedo and emissivity for 15 months from July 2016 to September 2017. Although Gajwa (205) and Ttuksumm (216) sites located in urban, the albedo was relatively high due to the surround environment by glass wall buildings and the Han river around the sites. And Bucheon (209) site located in the suburb represented generally low emissivity. As a result, the albedo decreased and the emissivity increased in the city center. In the Seoul metropolitan area, the net radiation energy is $73.9W/m^2$ that the radiation budget of the surface is absorbed into the atmosphere. According to WISE observation data, it can be seen that observation at each sites are influenced by the surrounding environment.

• The Journal of Society for e-Business Studies
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• v.7 no.3
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• pp.21-48
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• 2002

ebXML is the international technical framework specification that enables Internet-based B2B electronic business using XML, It was standardized by UN/CEFACT and OASIS on May 2001. Registry and Repository is the core of ebXML. It supports registry services which is composed of object management service and object query management service. The object management service manages the object's life cycle and the object query management service provides a mechanism to approach metadata of stored objects. Up to now, implementations of ebXML Registry object query management system don't support full functions of the specification completely. We implemented all the functions of ebXML Registry Service Specification vl.0. This system supports Browse ＆ Drilldown Query, Filter Query, SQL Query, and Object Retrieval Query services. And it also supports Content-based Query service which is not specified in the ebXML RS specification. The Content-based Query service is a repository service which makes it possible In pose content based queries of repository items and which will be specified on the RS specification v2.0.

• Journal of Arbitration Studies
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• v.28 no.2
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• pp.179-200
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• 2018

The purpose of this study is to investigate the effects of service training and arbitration support on superstore workers' work performance. The conclusion could be summarized as follows. First, as a result of Hypothesis 1 that service training and arbitration support for superstore workers would significantly affect the factor of workers' emotional labor, when surface acting of emotion and frequency of expressing emotions were the dependent variable, only arbitration support was positively correlated. When emotional diversity was the dependent variable, there was a significantly positive relationship with service training. Second, for Hypothesis 2 that service training and arbitration support for superstore workers would significantly influence the workers' job satisfaction, it was found that only organizational support was significantly positive when wage satisfaction was the dependent variable. When job satisfaction was the dependent variable, service training and arbitration support were significantly correlated positively. Third, for Hypothesis 3 that service training and arbitration support for superstore workers would significantly affect the service delivery level when service responsiveness was the dependent variable, service training and arbitration support were significantly positive. When service expertise was the dependent variable, there was also a significantly positive relationship with service training and arbitration. On the other hand, all the three independent variables-service training, organizational support, and arbitration support-showed a significantly positive relationship when the willingness and effort of service was the dependent variable.

• Journal of the Korea Society of Computer and Information
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• v.25 no.1
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• pp.159-165
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• 2020

In spite of various studies on the service quality of customer center, the previous studies are mainly focused on the studies on the relationship between customer satisfaction and loyalty, rather than on the evaluation model of service quality. In this study, we reviewed the service quality of customer center factors discussed in previous studies and developed a hierarchical model for measuring customer service quality based on Brady and Cronin's (2001) model. The first level consists of interaction (process) quality, physical environment (system) quality, and outcome quality, and the second level consists of kindness, positiveness, professionalism, systematic, convenience, accessibility, accuracy, promptness, and reliability. In addition, based on the developed hierarchical model, the priority of each factor that customer center users consider important is analyzed by AHP methodology. As a result, the interaction quality was important in the first level, and professionalism, kindness, and accuracy were important in the second level. Such a study can be a guideline for establishing a standard for evaluating the service quality of customer center or for managing more importantly in practice.

• International Area Studies Review
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• v.21 no.2
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• pp.197-218
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• 2017

The research ais to examine the relationship among service factors, customer's consumption value and revisit intentions in the multiplex cinema industry focusing on multiplex cinema service in Korea and Vietnam. This research also aims to compare the influence of service factors on consumption values and revisit intention between customers in Vietnam and Korea. Data using for this research were collected in Ho Chi Minh, Vietnam and Seoul, Korea through both offline and online survey. Research findings suggest that service factors significantly influence utilitarian values and hedonic values, then both hedonic and utilitarian value have a significant influence on customer's revisit intention in multiplex cinema. Specifically, utilitarian value shows a greater influence on revisit intention in Korea whereas hedonic value shows a greater influence on revisit intention in Vietnam.

• Journal of Ecology and Environment
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• v.36 no.1
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• pp.1-9
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• 2013

In South Korea, the conflict between development and conservation policy still exist among government ministries, and conventional development plan often has priority over conservation policy. Establishment of sustainable development and comprehensive management policy employing the results of ecosystem service studies are highly warranted, but researchers in South Korea are still limited and often misuse the concept of ecosystem services. Thus, we aimed to introduce the concept of Ecosystem Service (ES) and related terminologies such as Social-Ecological Systems (SESs), ecosystem function, trade-off, and human well-being in this paper. Additionally, this article reviewed and arranged key approaches in ES studies as follows: 1) field works, 2) mapping ecosystem services, 3) valuing ES, 4) quantifying trade-offs between ES and 5) understanding SESs. Based on those results, we suggest that field works for basic information have the first priority to be conducted among ES studies. Once basic information is sufficiently accumulated, researchers can perform applied ES research with accuracy. Finally, results of ES studies conducted by five approaches allow decision makers to consider both natural system and society simultaneously, and hence the results can be utilized for sustainable development and conservation policy based on ecosystem-based management.

• Atmosphere
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• v.25 no.2
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• pp.339-351
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• 2015

The purpose of this study is for the fundamental understandings about building morphological parameters and aerodynamic roughness parameters of Seoul, Korea using the detailed urban geographic information datasets. Applied roughness parameter calculations are based on a digital map of buildings with lot area polygons. The quality of the developed roughness length ($z_0$) of Seoul was evaluated with densely installed 107 automatic weather stations. The correlation coefficient results between averaged wind speeds of AWS data and averaged $z_0$ is -0.303 in night and -0.398 in day (200 m radii circles case). Further $z_0$ enhancement should follow by considering other surface features such as high tree and orography of Seoul. However, this study would meet the needs to for local- or meso-scale meteorological modeling applications of Seoul. However, further studies would require for enhancing the $z_0$ applications of Seoul.

• Journal of the Korean Home Economics Association
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• v.44 no.11
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• pp.133-148
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• 2006

This study takes an effort to suggest solutions for medical service consumers' sovereignty. Specifically, consumer evaluation, information seeking level, and affecting factors on information seeking level were explored in terms of medical service. In present study, medical information included medical institution and doctors, prescription, diseases, medical treatment and medical expense. Medical service consumers' information seeking is identified as consumers' own efforts to acquire medical information through various sources. The analysis results suggested that consumers' information seeking level is even lower, while their evaluation level is somewhat low. Moreover, the result for information seeking level by consumer characteristics implied that people who have high education, high economic status, medical knowledge, and high attitudes for consumer right are active information seekers. Finally, consumer attitudes for right appeared most influential factor on information seeking level, implying direction for medical service consumer education.

• Journal of Information Technology Applications and Management
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• v.15 no.4
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• pp.103-121
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• 2008

Service Providers need to monitor the level of consumer's satisfaction on service they provide continuously and they use appropriate method to measure their operating status. They have to make a plan on their resource and infrastructure to provide their service in the right place at the right time whenever they need. Most previous studies on IT service quality are mainly focused on criteria or levels of quality measurement even though those criteria and levels should be set by considering consumer's needs. And considering for consumer's needs with managerial factors was not found on those studies. So, we suggest deducing quality factors for continuous improvement of IT service management system in this paper as identify the relative priority using QFD method which consider consumers' voices and managerial factors when decide quality factors of IT service management system introduced SLA. We also confirm that our suggestion is practicable and applicable for current operation by case study.